# Passenger Attendants

> Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 53-6061.00
- **Summary:** Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

## Aliases

- Bus Aide
- Bus Assistant
- Bus Attendant
- Bus Monitor
- Fare Enforcement Officer
- Transportation Aide
- Airline Lounge Receptionist
- Airport Attendant
- Attendant
- Bath Aide
- Bath Steward
- Bath Stewardess

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps. | Core | 4.A.4.a.5.j |
| Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | Supplemental | 4.A.4.a.3.c |
| Perform equipment safety checks prior to departure. | Supplemental | 4.A.3.a.4.a |
| Provide boarding assistance to elderly, sick, or injured people. | Core | 4.A.4.a.5.j |
| Respond to passengers' questions, requests, or complaints. | Core | 4.A.4.a.3.c |
| Greet passengers boarding transportation equipment and announce routes and stops. | Supplemental | 4.A.4.a.3.c |
| Explain and demonstrate safety procedures and safety equipment use. | Supplemental | 4.A.4.a.1.b |
| Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking. | Supplemental | 4.A.2.a.2.a |
| Open and close doors for passengers. | Supplemental | 4.A.4.a.5.j |
| Determine or facilitate seating arrangements. | Core | 4.A.4.a.5.j |
| Signal transportation operators to stop or to proceed. | Supplemental | 4.A.4.b.1.b |
| Adjust window shades or seat cushions at the request of passengers. | Supplemental | 4.A.4.a.5.j |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Assist passengers during vehicle boarding. | 4.A.4.a.5.j |
| Provide transportation information to passengers or customers. | 4.A.4.a.3.c |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Follow safety procedures for vehicle operation. | 4.A.3.a.4.a |
| Signal others to coordinate vehicle movement. | 4.A.4.b.1.b |
| Verify information or specifications. | 4.A.2.a.2.a |
| Record operational or production data. | 4.A.3.b.6.h |
| Assist customers to ensure comfort or safety. | 4.A.4.a.5.j |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Service Orientation | transferable_skill | 3.88 |
| Active Listening | essential_skill | 3.75 |
| Speaking | essential_skill | 3.75 |
| Social Perceptiveness | transferable_skill | 3.75 |
| Oral Comprehension | ability | 3.75 |
| Oral Expression | ability | 3.75 |
| Transportation | knowledge | 3.71 |
| Speech Recognition | ability | 3.62 |
| Speech Clarity | ability | 3.62 |
| English Language | knowledge | 3.52 |
| Problem Sensitivity | ability | 3.5 |
| Deductive Reasoning | ability | 3.38 |
| Monitoring | essential_skill | 3.25 |
| Customer and Personal Service | knowledge | 3.23 |
| Public Safety and Security | knowledge | 3.23 |
| Reading Comprehension | essential_skill | 3 |
| Coordination | transferable_skill | 3 |
| Persuasion | transferable_skill | 3 |
| Written Comprehension | ability | 3 |
| Inductive Reasoning | ability | 3 |
| Selective Attention | ability | 3 |
| Critical Thinking | essential_skill | 2.88 |
| Negotiation | transferable_skill | 2.88 |
| Category Flexibility | ability | 2.88 |
| Near Vision | ability | 2.88 |
| Information Ordering | ability | 2.75 |
| Flexibility of Closure | ability | 2.75 |
| Time Sharing | ability | 2.75 |
| Far Vision | ability | 2.75 |
| Active Learning | essential_skill | 2.62 |
| Complex Problem Solving | transferable_skill | 2.62 |
| Judgment and Decision Making | transferable_skill | 2.62 |
| Written Expression | ability | 2.62 |
| Trunk Strength | ability | 2.62 |
| Visual Color Discrimination | ability | 2.62 |
| Auditory Attention | ability | 2.62 |
| Psychology | knowledge | 2.51 |
| Writing | essential_skill | 2.5 |
| Instructing | transferable_skill | 2.5 |
| Operations Monitoring | transferable_skill | 2.5 |

## Skills

| Name | Type |
| --- | --- |
| Social Perceptiveness | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| English Language | Common Skill |
| Deductive Reasoning | Common Skill |
| Reading Comprehension | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Windows | Common Skill |
| Inductive Reasoning | Common Skill |
| Negotiation | Common Skill |
| Critical Thinking | Common Skill |
| Information Ordering | Specialized Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Psychology | Specialized Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Instructing | Specialized Skill |
| Depth Perception | Common Skill |
| Telecommunications | Specialized Skill |
| Visualization | Specialized Skill |
| Foreign Language | Common Skill |
| Mathematics | Common Skill |
| Finger Dexterity | Common Skill |
| Geography | Specialized Skill |
| Time Tracking Software | Specialized Skill |
| Email Software | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Biology | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Office software | Office suite software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Appointment scheduling software | Calendar and scheduling software | no | no |
| Email software | Electronic mail software | no | no |
| Time tracking software | Time accounting software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Physical Proximity | 4.7 |
| Contact With Others | 4.14 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.03 |
| Exposed to Very Hot or Cold Temperatures | 3.83 |
| Spend Time Sitting | 3.8 |
| Frequency of Decision Making | 3.7 |
| Face-to-Face Discussions with Individuals and Within Teams | 3.65 |
| Exposed to Contaminants | 3.61 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 3.44 |
| Importance of Being Exact or Accurate | 3.42 |
| Work With or Contribute to a Work Group or Team | 3.38 |
| Health and Safety of Other Workers | 3.24 |
| Deal With External Customers or the Public in General | 3.23 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 3.22 |
| Outdoors, Exposed to All Weather Conditions | 3.17 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.07 |
| Time Pressure | 2.92 |
| Impact of Decisions on Co-workers or Company Results | 2.87 |
| Freedom to Make Decisions | 2.84 |
| Spend Time Making Repetitive Motions | 2.72 |
| Dealing with Violent or Physically Aggressive People | 2.58 |
| Conflict Situations | 2.54 |
| Determine Tasks, Priorities and Goals | 2.53 |
| Spend Time Walking or Running | 2.52 |
| Work Outcomes and Results of Other Workers | 2.51 |
| Spend Time Standing | 2.51 |
| Indoors, Not Environmentally Controlled | 2.47 |
| Outdoors, Under Cover | 2.42 |
| Importance of Repeating Same Tasks | 2.42 |
| Consequence of Error | 2.4 |
| Level of Competition | 2.21 |
| Spend Time Bending or Twisting Your Body | 2.16 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.09 |
| Exposed to Disease or Infections | 2.06 |
| Degree of Automation | 2.06 |
| Written Letters and Memos | 2.03 |
| Coordinate or Lead Others in Accomplishing Work Activities | 1.9 |
| Exposed to Cramped Work Space, Awkward Positions | 1.82 |
| Telephone Conversations | 1.77 |
| E-Mail | 1.56 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 82.22 |
| Less than a High School Diploma | 15.77 |
| Post-Secondary Certificate | 2.02 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Personal Service | specific_interest_area | 5.64 |
| Dependability | work_style | 5 |
| Conventional | career_interest_type | 4.45 |
| Social | career_interest_type | 4.35 |
| Cooperation | work_style | 4 |
| Realistic | career_interest_type | 3.76 |
| Enterprising | career_interest_type | 3.08 |
| Social Orientation | work_style | 3 |
| Transportation/Machine Operation | specific_interest_area | 2.5 |
| Social Service | specific_interest_area | 2.48 |
| Empathy | work_style | 2.23 |
| Physical/Manual Labor | specific_interest_area | 2.17 |
| Optimism | work_style | 2.02 |
| Public Speaking | specific_interest_area | 2 |
| Protective Service | specific_interest_area | 1.87 |
| Self-Control | work_style | 1.87 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 53-2031.00 | role-53-2031-00 | Flight Attendants | Primary-Short |
| 39-6011.00 | role-39-6011-00 | Baggage Porters and Bellhops | Primary-Short |
| 43-4181.00 | role-43-4181-00 | Reservation and Transportation Ticket Agents and Travel Clerks | Primary-Short |
| 53-3052.00 | role-53-3052-00 | Bus Drivers, Transit and Intercity | Primary-Short |
| 53-3053.00 | role-53-3053-00 | Shuttle Drivers and Chauffeurs | Primary-Short |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Long |
| 53-6021.00 | role-53-6021-00 | Parking Attendants | Primary-Long |
| 53-4031.00 | role-53-4031-00 | Railroad Conductors and Yardmasters | Primary-Long |
| 39-3093.00 | role-39-3093-00 | Locker Room, Coatroom, and Dressing Room Attendants | Primary-Long |
| 53-1041.00 | role-53-1041-00 | Aircraft Cargo Handling Supervisors | Primary-Long |
| 39-6012.00 | role-39-6012-00 | Concierges | Supplemental |
| 35-9031.00 | role-35-9031-00 | Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs


## Market

- **Median Wage:** 37560
- **Mean Wage:** 38480
- **Pct10Wage:** 29120
- **Pct25Wage:** 32090
- **Pct75Wage:** 41180
- **Pct90Wage:** 49510
- **Employment:** 25340
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 21180 | 36450 | 17.43 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 170 | 33400 | 0.39 |
| 62 | 62 | Health Care and Social Assistance | Sector | 50 | 28990 |  |
| 61 | 61 | Educational Services | Sector | 40 | 37840 |  |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector |  | 40470 |  |
| 561320 | 561320 | Temporary Help Services | National industry |  | 36060 |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 21180 | 17.43 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 170 | 0.39 |
- **Count:** 6

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.75 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -0.3752249 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -1.130747 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | -0.1178739 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 56
- **Percentile:** 55
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 38 | felten_aioe |
| 30 | openai_gpts_are_gpts |
| 99 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -0.3752249 | 38 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.2777777777777778 | 30 | Low | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.3761776673002051 | 99 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.75
- **Percentile:** 61
- **Band:** Moderate
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.16666666666666666
- **Beta:** 0.2222222222222222
- **Gamma:** 0.2777777777777778

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Respond to passengers' questions, requests, or complaints. | 0.004211019313172479 | 4.15 |
| Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | 0.002567694703153951 | 4.67 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 4.7
- **Growth Percentile:** 72
- **Direction:** About average
- **Annual Openings Thousands:** 4.1
- **Annual Openings Percentile:** 44
- **Employment2024Thousands:** 25.6
- **Employment2034Thousands:** 26.8

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 2
- **Total Sample:** 134
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 43.48
- **Augmentation Share:** 47.83
- **Work Use Percent:** 18.26

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 43.48 |
| learning | 27.83 |
| task iteration | 20 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 79.13 |
| work | 18.26 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | 0.011501437679709963 | directive | 3 | 115 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Provide customers with information on routes, gates, prices, timetables, terminals, or concourses. | 99.1304347826087 | 115 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: provide customers with information on routes, gates, prices, timetables, terminals, or concourses. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 12
- **Skills:** 35
- **Capabilities:** 120
- **Tools:** 6
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** f6397998f43dcec7