# Flight Attendants

> Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 53-2031.00
- **Summary:** Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

## Aliases

- Flight Attendant
- In-Flight Crew Member
- International Flight Attendant
- Purser
- Inflight Services Flight Attendant
- Aircraft Cabin Agent
- Airline Attendant
- Airline Flight Attendant
- Airline Hostess
- Airline Stewardess
- Airplane Flight Attendant
- Cabin Attendant

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order. | Core | 4.A.1.b.2.d |
| Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. | Core | 4.A.4.a.3.c |
| Monitor passenger behavior to identify threats to the safety of the crew and other passengers. | Core | 4.A.1.a.2.f |
| Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. | Core | 4.A.1.a.2.f |
| Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing. | Core | 4.A.4.a.5.e |
| Prepare passengers and aircraft for landing, following procedures. | Core | 4.A.4.a.3.c |
| Administer first aid to passengers in distress. | Core | 4.A.4.a.5.g |
| Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities. | Core | 4.A.4.a.7.c |
| Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. | Core | 4.A.4.a.2.c |
| Reassure passengers when situations, such as turbulence, are encountered. | Core | 4.A.4.a.5.j |
| Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. | Core | 4.A.4.c.3.g |
| Announce flight delays and descent preparations. | Core | 4.A.4.a.3.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Monitor patron activities to identify problems or potential problems. | 4.A.1.a.2.f |
| Monitor activities of individuals to ensure safety or compliance with rules. | 4.A.1.a.2.f |
| Maintain surveillance of individuals or establishments. | 4.A.1.a.2.g |
| Assist others during emergencies. | 4.A.4.a.5.e |
| Provide transportation information to passengers or customers. | 4.A.4.a.3.c |
| Inspect aircraft or aircraft components. | 4.A.1.b.2.d |
| Provide first aid or rescue assistance in emergencies. | 4.A.4.a.5.g |
| Receive information or instructions for performing work assignments. | 4.A.4.a.2.c |
| Resolve issues affecting transportation operations. | 4.A.4.a.7.c |
| Monitor availability of equipment or supplies. | 4.A.4.c.3.g |
| Assist customers to ensure comfort or safety. | 4.A.4.a.5.j |
| Verify information or specifications. | 4.A.2.a.2.a |
| Assist passengers during vehicle boarding. | 4.A.4.a.5.j |
| Inspect facilities to ensure compliance with safety, quality, or service standards. | 4.A.1.b.2.e |
| Clean vehicles or vehicle components. | 4.A.3.a.1.c |
| Operate communications equipment or systems. | 4.A.3.a.3.j |
| Record operational details of travel. | 4.A.3.b.6.h |
| Collect fares or payment from customers. | 4.A.4.c.3.d |
| Sell products or services. | 4.A.4.a.6.b |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.51 |
| Public Safety and Security | knowledge | 4.48 |
| English Language | knowledge | 4.45 |
| Speaking | essential_skill | 4.12 |
| Oral Expression | ability | 4 |
| Speech Clarity | ability | 4 |
| Active Listening | essential_skill | 3.88 |
| Monitoring | essential_skill | 3.88 |
| Oral Comprehension | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Social Perceptiveness | transferable_skill | 3.75 |
| Service Orientation | transferable_skill | 3.75 |
| Problem Sensitivity | ability | 3.75 |
| Near Vision | ability | 3.75 |
| Coordination | transferable_skill | 3.62 |
| Deductive Reasoning | ability | 3.62 |
| Transportation | knowledge | 3.49 |
| Psychology | knowledge | 3.34 |
| Geography | knowledge | 3.3 |
| Information Ordering | ability | 3.25 |
| Auditory Attention | ability | 3.25 |
| Computers and Electronics | knowledge | 3.2 |
| Reading Comprehension | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Active Learning | essential_skill | 3.12 |
| Time Management | transferable_skill | 3.12 |
| Inductive Reasoning | ability | 3.12 |
| Perceptual Speed | ability | 3.12 |
| Selective Attention | ability | 3.12 |
| Extent Flexibility | ability | 3.12 |
| Far Vision | ability | 3.12 |
| Personnel and Human Resources | knowledge | 3.04 |
| Writing | essential_skill | 3 |
| Persuasion | transferable_skill | 3 |
| Judgment and Decision Making | transferable_skill | 3 |
| Written Comprehension | ability | 3 |
| Category Flexibility | ability | 3 |
| Flexibility of Closure | ability | 3 |
| Trunk Strength | ability | 3 |
| Gross Body Equilibrium | ability | 3 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Speech Recognition | Specialized Skill |
| Active Listening | Common Skill |
| Social Perceptiveness | Common Skill |
| Deductive Reasoning | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Excel | Common Skill |
| Psychology | Specialized Skill |
| Geography | Specialized Skill |
| Information Ordering | Specialized Skill |
| Time Management | Common Skill |
| Reading Comprehension | Common Skill |
| Inductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Active Learning | Common Skill |
| Writing | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft Outlook | Common Skill |
| Foreign Language | Common Skill |
| Negotiation | Common Skill |
| Instructing | Specialized Skill |
| Complex Problem Solving | Common Skill |
| Learning Strategies | Specialized Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Visualization | Specialized Skill |
| Mathematics | Common Skill |
| Systems Analysis | Specialized Skill |
| Depth Perception | Common Skill |
| Physics | Specialized Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| Microsoft Word | Word processing software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| AD OPT Altitude | Calendar and scheduling software | no | no |
| Arkitektia Flight Itinerary | Calendar and scheduling software | no | no |
| Bid Assistant | Calendar and scheduling software | no | no |
| IBM Lotus LearningSpace | Computer based training software | no | no |
| SBS International Maestro Suite | Calendar and scheduling software | no | no |
| ValtamTech Flight Crew Log | Calendar and scheduling software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Health and Safety of Other Workers | 4.96 |
| Public Speaking | 4.94 |
| Indoors, Environmentally Controlled | 4.89 |
| Contact With Others | 4.87 |
| Deal With External Customers or the Public in General | 4.87 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 4.85 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.73 |
| Physical Proximity | 4.72 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.6 |
| Frequency of Decision Making | 4.57 |
| Work With or Contribute to a Work Group or Team | 4.53 |
| Freedom to Make Decisions | 4.53 |
| Exposed to High Places | 4.5 |
| Impact of Decisions on Co-workers or Company Results | 4.47 |
| Consequence of Error | 4.46 |
| Time Pressure | 4.46 |
| E-Mail | 4.43 |
| Exposed to Contaminants | 4.41 |
| Conflict Situations | 4.39 |
| Exposed to Radiation | 4.28 |
| Work Outcomes and Results of Other Workers | 4.19 |
| Exposed to Cramped Work Space, Awkward Positions | 4.18 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 4.17 |
| Importance of Being Exact or Accurate | 4.14 |
| Spend Time Standing | 4.07 |
| Exposed to Disease or Infections | 4.04 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.99 |
| Determine Tasks, Priorities and Goals | 3.9 |
| Spend Time Walking or Running | 3.87 |
| Importance of Repeating Same Tasks | 3.8 |
| Spend Time Bending or Twisting Your Body | 3.68 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 3.35 |
| Spend Time Making Repetitive Motions | 3.34 |
| Exposed to Hazardous Conditions | 3.32 |
| Exposed to Whole Body Vibration | 3.3 |
| Exposed to Very Hot or Cold Temperatures | 3.27 |
| Telephone Conversations | 3.16 |
| Exposed to Hazardous Equipment | 3.08 |
| Spend Time Keeping or Regaining Balance | 3.05 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.05 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 70.27 |
| Bachelor's Degree | 12.35 |
| Some College Courses | 10.41 |
| Less than a High School Diploma | 3.48 |
| Associate's Degree (or other 2-year degree) | 2.65 |
| Post-Secondary Certificate | 0.84 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Attention to Detail | work_style | 10 |
| Integrity | work_style | 9 |
| Cautiousness | work_style | 8 |
| Cooperation | work_style | 7 |
| Personal Service | specific_interest_area | 6.05 |
| Social Orientation | work_style | 6 |
| Self-Control | work_style | 5 |
| Conventional | career_interest_type | 4.41 |
| Social | career_interest_type | 4.19 |
| Realistic | career_interest_type | 4.04 |
| Stress Tolerance | work_style | 4 |
| Enterprising | career_interest_type | 3.63 |
| Public Speaking | specific_interest_area | 3.31 |
| Protective Service | specific_interest_area | 3.1 |
| Empathy | work_style | 3 |
| Dependability | work_style | 2.93 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 53-6061.00 | role-53-6061-00 | Passenger Attendants | Primary-Short |
| 43-4181.00 | role-43-4181-00 | Reservation and Transportation Ticket Agents and Travel Clerks | Primary-Short |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Short |
| 53-2022.00 | role-53-2022-00 | Airfield Operations Specialists | Primary-Short |
| 39-6011.00 | role-39-6011-00 | Baggage Porters and Bellhops | Primary-Short |
| 33-9093.00 | role-33-9093-00 | Transportation Security Screeners | Primary-Long |
| 53-1041.00 | role-53-1041-00 | Aircraft Cargo Handling Supervisors | Primary-Long |
| 53-2021.00 | role-53-2021-00 | Air Traffic Controllers | Primary-Long |
| 39-3031.00 | role-39-3031-00 | Ushers, Lobby Attendants, and Ticket Takers | Primary-Long |
| 39-3093.00 | role-39-3093-00 | Locker Room, Coatroom, and Dressing Room Attendants | Primary-Long |
| 53-2011.00 | role-53-2011-00 | Airline Pilots, Copilots, and Flight Engineers | Supplemental |
| 53-2012.00 | role-53-2012-00 | Commercial Pilots | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Supply Chain & Transportation | supply-chain-transportation |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Transportation and Materials Moving | transportation-and-materials-moving |

## Market

- **Median Wage:** 67130
- **Mean Wage:** 78950
- **Pct10Wage:** 34030
- **Pct25Wage:** 52280
- **Pct75Wage:** 98160
- **Pct90Wage:** 138040
- **Employment:** 130110
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 128630 | 67350 | 20.62 |
| 52 | 52 | Finance and Insurance | Sector |  | 122040 |  |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector |  | 81690 |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 128630 | 20.62 |
- **Count:** 3

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.35 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -0.7621183 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -1.864235 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | -0.3649124 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 42
- **Percentile:** 40
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 26 | felten_aioe |
| 24 | openai_gpts_are_gpts |
| 77 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -0.7621183 | 26 | Low | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.1875 | 24 | Low | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.2386125523145448 | 77 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.35
- **Percentile:** 41
- **Band:** Moderate
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.14583333333333331
- **Beta:** 0.16666666666666666
- **Gamma:** 0.1875

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. | 0.005032681618181743 | 3.6 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 9.2
- **Growth Percentile:** 91
- **Direction:** Growing fast
- **Annual Openings Thousands:** 19.8
- **Annual Openings Percentile:** 78
- **Employment2024Thousands:** 130.8
- **Employment2034Thousands:** 142.9

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 2
- **Total Sample:** 65
- **Autonomy Median:** 3
- **Dominant Collaboration:** learning
- **Automation Share:** 40
- **Augmentation Share:** 44

### Collaboration

| Label | Percent |
| --- | --- |
| learning | 44 |
| directive | 40 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 98 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. | 0.005000625078134767 | learning | 3 | 50 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules. | 98 | 50 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Teach me how to answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules, then check my work as I try it myself. | learning |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 25
- **Skills:** 37
- **Capabilities:** 120
- **Tools:** 12
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 6330592932dd583a