{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-53-2031-00",
  "socCode": "53-2031.00",
  "title": "Flight Attendants",
  "summary": "Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.",
  "aliases": [
    "Flight Attendant",
    "In-Flight Crew Member",
    "International Flight Attendant",
    "Purser",
    "Inflight Services Flight Attendant",
    "Aircraft Cabin Agent",
    "Airline Attendant",
    "Airline Flight Attendant",
    "Airline Hostess",
    "Airline Stewardess",
    "Airplane Flight Attendant",
    "Cabin Attendant"
  ],
  "tasks": [
    {
      "text": "Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.",
      "type": "Core",
      "iwa": "4.A.1.b.2.d"
    },
    {
      "text": "Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Monitor passenger behavior to identify threats to the safety of the crew and other passengers.",
      "type": "Core",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "text": "Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.",
      "type": "Core",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "text": "Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.",
      "type": "Core",
      "iwa": "4.A.4.a.5.e"
    },
    {
      "text": "Prepare passengers and aircraft for landing, following procedures.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Administer first aid to passengers in distress.",
      "type": "Core",
      "iwa": "4.A.4.a.5.g"
    },
    {
      "text": "Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.",
      "type": "Core",
      "iwa": "4.A.4.a.7.c"
    },
    {
      "text": "Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.",
      "type": "Core",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Reassure passengers when situations, such as turbulence, are encountered.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.",
      "type": "Core",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "text": "Announce flight delays and descent preparations.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Monitor patron activities to identify problems or potential problems.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Monitor activities of individuals to ensure safety or compliance with rules.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Maintain surveillance of individuals or establishments.",
      "iwa": "4.A.1.a.2.g"
    },
    {
      "name": "Assist others during emergencies.",
      "iwa": "4.A.4.a.5.e"
    },
    {
      "name": "Provide transportation information to passengers or customers.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Inspect aircraft or aircraft components.",
      "iwa": "4.A.1.b.2.d"
    },
    {
      "name": "Provide first aid or rescue assistance in emergencies.",
      "iwa": "4.A.4.a.5.g"
    },
    {
      "name": "Receive information or instructions for performing work assignments.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Resolve issues affecting transportation operations.",
      "iwa": "4.A.4.a.7.c"
    },
    {
      "name": "Monitor availability of equipment or supplies.",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "name": "Assist customers to ensure comfort or safety.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Verify information or specifications.",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "name": "Assist passengers during vehicle boarding.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Inspect facilities to ensure compliance with safety, quality, or service standards.",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "name": "Clean vehicles or vehicle components.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Operate communications equipment or systems.",
      "iwa": "4.A.3.a.3.j"
    },
    {
      "name": "Record operational details of travel.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Collect fares or payment from customers.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.51
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 4.48
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.45
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4.12
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 3.49
    },
    {
      "name": "Psychology",
      "family": "knowledge",
      "value": 3.34
    },
    {
      "name": "Geography",
      "family": "knowledge",
      "value": 3.3
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Auditory Attention",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.2
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Perceptual Speed",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Extent Flexibility",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.04
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Flexibility of Closure",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Trunk Strength",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Gross Body Equilibrium",
      "family": "ability",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "AD OPT Altitude",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Arkitektia Flight Itinerary",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Bid Assistant",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Lotus LearningSpace",
      "category": "Computer based training software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SBS International Maestro Suite",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ValtamTech Flight Crew Log",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Health and Safety of Other Workers",
      "value": 4.96
    },
    {
      "name": "Public Speaking",
      "value": 4.94
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.89
    },
    {
      "name": "Contact With Others",
      "value": 4.87
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.87
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 4.85
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.73
    },
    {
      "name": "Physical Proximity",
      "value": 4.72
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 4.6
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.57
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.53
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.53
    },
    {
      "name": "Exposed to High Places",
      "value": 4.5
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.47
    },
    {
      "name": "Consequence of Error",
      "value": 4.46
    },
    {
      "name": "Time Pressure",
      "value": 4.46
    },
    {
      "name": "E-Mail",
      "value": 4.43
    },
    {
      "name": "Exposed to Contaminants",
      "value": 4.41
    },
    {
      "name": "Conflict Situations",
      "value": 4.39
    },
    {
      "name": "Exposed to Radiation",
      "value": 4.28
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.19
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 4.18
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 4.17
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.14
    },
    {
      "name": "Spend Time Standing",
      "value": 4.07
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 4.04
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.99
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.9
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 3.87
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.8
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 3.68
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 3.35
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.34
    },
    {
      "name": "Exposed to Hazardous Conditions",
      "value": 3.32
    },
    {
      "name": "Exposed to Whole Body Vibration",
      "value": 3.3
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 3.27
    },
    {
      "name": "Telephone Conversations",
      "value": 3.16
    },
    {
      "name": "Exposed to Hazardous Equipment",
      "value": 3.08
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 3.05
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.05
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 70.27
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 12.35
      },
      {
        "label": "Some College Courses",
        "percentage": 10.41
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 3.48
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 2.65
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 0.84
      }
    ]
  },
  "personFit": [
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 10
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 9
    },
    {
      "name": "Cautiousness",
      "family": "work_style",
      "value": 8
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 7
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 6.05
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 6
    },
    {
      "name": "Self-Control",
      "family": "work_style",
      "value": 5
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.41
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.19
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 4.04
    },
    {
      "name": "Stress Tolerance",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 3.63
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 3.31
    },
    {
      "name": "Protective Service",
      "family": "specific_interest_area",
      "value": 3.1
    },
    {
      "name": "Empathy",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 2.93
    }
  ],
  "relatedRoles": [
    {
      "socCode": "53-6061.00",
      "slug": "role-53-6061-00",
      "title": "Passenger Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4181.00",
      "slug": "role-43-4181-00",
      "title": "Reservation and Transportation Ticket Agents and Travel Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-1044.00",
      "slug": "role-53-1044-00",
      "title": "First-Line Supervisors of Passenger Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-2022.00",
      "slug": "role-53-2022-00",
      "title": "Airfield Operations Specialists",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6011.00",
      "slug": "role-39-6011-00",
      "title": "Baggage Porters and Bellhops",
      "tier": "Primary-Short"
    },
    {
      "socCode": "33-9093.00",
      "slug": "role-33-9093-00",
      "title": "Transportation Security Screeners",
      "tier": "Primary-Long"
    },
    {
      "socCode": "53-1041.00",
      "slug": "role-53-1041-00",
      "title": "Aircraft Cargo Handling Supervisors",
      "tier": "Primary-Long"
    },
    {
      "socCode": "53-2021.00",
      "slug": "role-53-2021-00",
      "title": "Air Traffic Controllers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "39-3031.00",
      "slug": "role-39-3031-00",
      "title": "Ushers, Lobby Attendants, and Ticket Takers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "39-3093.00",
      "slug": "role-39-3093-00",
      "title": "Locker Room, Coatroom, and Dressing Room Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "53-2011.00",
      "slug": "role-53-2011-00",
      "title": "Airline Pilots, Copilots, and Flight Engineers",
      "tier": "Supplemental"
    },
    {
      "socCode": "53-2012.00",
      "slug": "role-53-2012-00",
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