{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-49-2011-00",
  "socCode": "49-2011.00",
  "title": "Computer, Automated Teller, and Office Machine Repairers",
  "summary": "Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.",
  "aliases": [
    "ATM Technician (Automated Teller Machine Technician)",
    "Computer Technician",
    "Copier Technician",
    "Service Technician",
    "Computer Repair Technician",
    "Customer Service Engineer",
    "Field Engineer",
    "Field Service Engineer",
    "Field Service Technician",
    "Field Technician",
    "ATM Servicer (Automated Teller Machine Servicer)",
    "Accounting Machine Mechanic"
  ],
  "tasks": [
    {
      "text": "Reassemble machines after making repairs or replacing parts.",
      "type": "Core",
      "iwa": "4.A.3.a.2.d"
    },
    {
      "text": "Converse with customers to determine details of equipment problems.",
      "type": "Core",
      "iwa": "4.A.4.a.2.j"
    },
    {
      "text": "Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.",
      "type": "Core",
      "iwa": "4.A.3.a.2.s"
    },
    {
      "text": "Advise customers concerning equipment operation, maintenance, or programming.",
      "type": "Core",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "text": "Align, adjust, or calibrate equipment according to specifications.",
      "type": "Core",
      "iwa": "4.A.3.a.2.i"
    },
    {
      "text": "Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.",
      "type": "Core",
      "iwa": "4.A.3.a.2.i"
    },
    {
      "text": "Travel to customers' stores or offices to service machines or to provide emergency repair service.",
      "type": "Core",
      "iwa": "4.A.3.a.4.a"
    },
    {
      "text": "Maintain parts inventories and order any additional parts needed for repairs.",
      "type": "Core",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "text": "Reinstall software programs or adjust settings on existing software to fix machine malfunctions.",
      "type": "Core",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "text": "Operate machines to test functioning of parts or mechanisms.",
      "type": "Core",
      "iwa": "4.A.1.b.2.l"
    },
    {
      "text": "Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Maintain records of equipment maintenance work or repairs.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Confer with customers or users to assess problems.",
      "iwa": "4.A.4.a.2.j"
    },
    {
      "name": "Reassemble equipment after repair.",
      "iwa": "4.A.3.a.2.d"
    },
    {
      "name": "Travel to work sites to perform installation, repair or maintenance work.",
      "iwa": "4.A.3.a.4.a"
    },
    {
      "name": "Install programs onto computer or computer-controlled equipment.",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "name": "Train customers in the use of products.",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "name": "Test mechanical systems to ensure proper functioning.",
      "iwa": "4.A.1.b.2.l"
    },
    {
      "name": "Assemble mechanical components or machine parts.",
      "iwa": "4.A.3.a.2.d"
    },
    {
      "name": "Test mechanical equipment to ensure proper functioning.",
      "iwa": "4.A.1.b.2.l"
    },
    {
      "name": "Maintain repair or maintenance records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Maintain inventories of materials, equipment, or products.",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Install electrical components, equipment, or systems.",
      "iwa": "4.A.3.a.2.t"
    },
    {
      "name": "Calibrate equipment to specifications.",
      "iwa": "4.A.3.a.2.i"
    },
    {
      "name": "Align equipment or machinery.",
      "iwa": "4.A.3.a.2.ao"
    },
    {
      "name": "Test electrical circuits or components for proper functioning.",
      "iwa": "4.A.1.b.2.l"
    },
    {
      "name": "Adjust equipment to ensure optimal performance.",
      "iwa": "4.A.3.a.2.i"
    },
    {
      "name": "Replace worn, damaged, or defective mechanical parts.",
      "iwa": "4.A.3.b.4.c"
    },
    {
      "name": "Repair worn, damaged, or defective mechanical parts.",
      "iwa": "4.A.3.b.4.c"
    },
    {
      "name": "Document operational activities.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Disassemble equipment to inspect for deficiencies.",
      "iwa": "4.A.3.a.2.s"
    },
    {
      "name": "Clean equipment, parts, or tools to repair or maintain them in good working order.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Lubricate equipment to allow proper functioning.",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "name": "Enter codes or other information into computers.",
      "iwa": "4.A.3.b.1.f"
    },
    {
      "name": "Read technical information needed to perform maintenance or repairs.",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "name": "Lay cables to connect equipment.",
      "iwa": "4.A.3.a.2.ah"
    },
    {
      "name": "Connect electrical components or equipment.",
      "iwa": "4.A.3.a.2.ah"
    },
    {
      "name": "Analyze test or performance data to assess equipment operation.",
      "iwa": "4.A.2.a.4.l"
    },
    {
      "name": "Maintain work equipment or machinery.",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "name": "Train others in operational procedures.",
      "iwa": "4.A.4.b.3.d"
    }
  ],
  "capabilities": [
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 4.34
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.01
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Mechanical",
      "family": "knowledge",
      "value": 3.64
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Repairing",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Finger Dexterity",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Troubleshooting",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Visualization",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Equipment Selection",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Equipment Maintenance",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Quality Control Analysis",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Operations Monitoring",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Arm-Hand Steadiness",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Manual Dexterity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Control Precision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Engineering and Technology",
      "family": "knowledge",
      "value": 3.09
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.04
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Installation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Unix",
      "type": "Specialized Skill"
    },
    {
      "name": "ServiceNow",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Linux",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Acrobat",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Norton Antivirus",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Office Live Meeting",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Internet Explorer",
      "type": "Common Skill"
    },
    {
      "name": "IBM Notes",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Database Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Extensible markup language XML",
      "category": "Enterprise application integration software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Hypertext markup language HTML",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "JavaScript",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Linux",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Active Directory",
      "category": "Internet directory services software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Active Server Pages ASP",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "ServiceNow",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Structured query language SQL",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "UNIX",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Call tracking software",
      "category": "Helpdesk or call center software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Cisco Systems VPN Client",
      "category": "Network security or virtual private network VPN management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Database software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Debugging software",
      "category": "Program testing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Extensible stylesheet language XSL",
      "category": "Enterprise application integration software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Notes",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM WebSphere",
      "category": "Cloud-based management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Inventory control system software",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Macromedia Cold Fusion",
      "category": "Web page creation and editing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "McNeel Rhinoceros 3D",
      "category": "Graphics or photo imaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Exchange",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Hyperterminal",
      "category": "Platform interconnectivity software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Internet Explorer",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Office Live Meeting",
      "category": "Video conferencing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Visual Basic.NET",
      "category": "Object or component oriented development software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Norton AntiVirus",
      "category": "Transaction security and virus protection software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Personal computer diagnostic software",
      "category": "Program testing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Symantec Altiris Deployment Solution",
      "category": "Configuration management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Symantec Norton Utilities",
      "category": "Filesystem software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Terminal emulation software",
      "category": "Network connectivity terminal emulation software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Virus detection software",
      "category": "Transaction security and virus protection software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.93
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.54
    },
    {
      "name": "E-Mail",
      "value": 4.52
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.44
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.42
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.34
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 4.24
    },
    {
      "name": "Time Pressure",
      "value": 4.24
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.2
    },
    {
      "name": "Contact With Others",
      "value": 4.1
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.04
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.01
    },
    {
      "name": "Spend Time Standing",
      "value": 3.92
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.69
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.65
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 3.55
    },
    {
      "name": "Physical Proximity",
      "value": 3.5
    },
    {
      "name": "Conflict Situations",
      "value": 3.2
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 3.2
    },
    {
      "name": "Exposed to Contaminants",
      "value": 3.18
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 3.18
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.11
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.95
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 2.92
    },
    {
      "name": "Level of Competition",
      "value": 2.87
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.78
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 2.7
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.62
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.58
    },
    {
      "name": "Consequence of Error",
      "value": 2.56
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.55
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.49
    },
    {
      "name": "Degree of Automation",
      "value": 2.46
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.45
    },
    {
      "name": "Written Letters and Memos",
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