# Office Clerks, General

> Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-9061.00
- **Summary:** Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

## Aliases

- Clerk
- Office Assistant
- Office Clerk
- Office Services Specialist
- Administrative Clerk (Admin Clerk)
- Clerical Aide
- Clerical Assistant
- General Clerk
- Office Support Assistant
- Administration Clerk
- Administrative Support Specialist
- Administrative Technician (Admin Tech)

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | Core | 4.A.3.a.3.a |
| Answer telephones, direct calls, and take messages. | Core | 4.A.4.a.3.c |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | Core | 4.A.4.a.2.c |
| Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. | Supplemental | 4.A.2.a.2.d |
| Complete and mail bills, contracts, policies, invoices, or checks. | Supplemental | 4.A.4.c.1.e |
| Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. | Core | 4.A.3.b.6.h |
| Compile, copy, sort, and file records of office activities, business transactions, and other activities. | Core | 4.A.2.a.2.c |
| Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. | Core | 4.A.2.a.2.b |
| Review files, records, and other documents to obtain information to respond to requests. | Core | 4.A.1.a.1.d |
| Process and prepare documents, such as business or government forms and expense reports. | Supplemental | 4.A.3.b.6.m |
| Compute, record, and proofread data and other information, such as records or reports. | Core | 4.A.2.a.2.a |
| Complete work schedules, manage calendars, and arrange appointments. | Core | 4.A.2.b.5.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Prepare cash for deposit or disbursement. | 4.A.2.a.2.d |
| Execute sales or other financial transactions. | 4.A.4.c.1.c |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Confer with coworkers to coordinate work activities. | 4.A.4.a.2.c |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Answer telephones to direct calls or provide information. | 4.A.4.a.3.c |
| Compile data or documentation. | 4.A.2.a.2.c |
| File documents or records. | 4.A.4.c.1.a |
| Send information, materials or documentation. | 4.A.4.c.1.e |
| Operate office equipment. | 4.A.3.a.3.a |
| Check data for recording errors. | 4.A.2.a.2.a |
| Proofread documents, records, or other files to ensure accuracy. | 4.A.2.a.3.a |
| Maintain inventory records. | 4.A.3.b.6.h |
| Sort mail. | 4.A.2.a.2.b |
| Distribute incoming mail. | 4.A.4.c.3.c |
| Search files, databases or reference materials to obtain needed information. | 4.A.1.a.1.d |
| Provide information to coworkers. | 4.A.4.a.2.c |
| Monitor inventories of products or materials. | 4.A.4.c.3.g |
| Schedule appointments. | 4.A.2.b.5.c |
| Prepare employee work schedules. | 4.A.4.b.1.f |
| Prepare documentation for contracts, transactions, or regulatory compliance. | 4.A.3.b.6.m |
| Supervise clerical or administrative personnel. | 4.A.4.b.4.a |
| Calculate weights, volumes or other characteristics of materials. | 4.A.1.b.3.a |
| Train personnel. | 4.A.4.b.3.d |
| Transcribe spoken or written information. | 4.A.3.b.6.h |
| Record information from meetings or other formal proceedings. | 4.A.3.b.6.h |
| Maintain office equipment in proper operating condition. | 4.A.3.b.5.a |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Administrative | knowledge | 4.19 |
| Oral Expression | ability | 3.88 |
| English Language | knowledge | 3.81 |
| Reading Comprehension | essential_skill | 3.75 |
| Active Listening | essential_skill | 3.75 |
| Oral Comprehension | ability | 3.75 |
| Written Comprehension | ability | 3.75 |
| Speaking | essential_skill | 3.62 |
| Written Expression | ability | 3.62 |
| Customer and Personal Service | knowledge | 3.44 |
| Near Vision | ability | 3.38 |
| Speech Recognition | ability | 3.38 |
| Speech Clarity | ability | 3.38 |
| Writing | essential_skill | 3.12 |
| Problem Sensitivity | ability | 3.12 |
| Information Ordering | ability | 3.12 |
| Administration and Management | knowledge | 3.01 |
| Critical Thinking | essential_skill | 3 |
| Social Perceptiveness | transferable_skill | 3 |
| Coordination | transferable_skill | 3 |
| Service Orientation | transferable_skill | 3 |
| Time Management | transferable_skill | 3 |
| Deductive Reasoning | ability | 3 |
| Inductive Reasoning | ability | 3 |
| Category Flexibility | ability | 3 |
| Selective Attention | ability | 3 |
| Computers and Electronics | knowledge | 2.89 |
| Monitoring | essential_skill | 2.88 |
| Time Sharing | ability | 2.88 |
| Active Learning | essential_skill | 2.75 |
| Instructing | transferable_skill | 2.75 |
| Judgment and Decision Making | transferable_skill | 2.75 |
| Fluency of Ideas | ability | 2.75 |
| Mathematical Reasoning | ability | 2.75 |
| Far Vision | ability | 2.75 |
| Mathematics | knowledge | 2.71 |
| Persuasion | transferable_skill | 2.62 |
| Negotiation | transferable_skill | 2.62 |
| Complex Problem Solving | transferable_skill | 2.62 |
| Number Facility | ability | 2.62 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Reading Comprehension | Common Skill |
| Active Listening | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Speech Recognition | Specialized Skill |
| Writing | Common Skill |
| Information Ordering | Specialized Skill |
| Time Management | Common Skill |
| Social Perceptiveness | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft SharePoint | Specialized Skill |
| Microsoft Project | Specialized Skill |
| Microsoft Access | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Google Docs | Specialized Skill |
| Facebook | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Adobe InDesign | Specialized Skill |
| Adobe Acrobat | Specialized Skill |
| Instructing | Specialized Skill |
| Active Learning | Common Skill |
| Mathematics | Common Skill |
| Negotiation | Common Skill |
| Complex Problem Solving | Common Skill |
| Finger Dexterity | Common Skill |
| Visualization | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Psychology | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| LinkedIn | Specialized Skill |
| LexisNexis | Specialized Skill |
| IBM Notes | Specialized Skill |
| Google Sites | Specialized Skill |
| Google Drive | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Google Workspace software | Office suite software | yes | yes |
| Intuit QuickBooks | Accounting software | yes | yes |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| Microsoft Word | Word processing software | yes | yes |
| Adobe Acrobat | Document management software | yes | no |
| Adobe InDesign | Desktop publishing software | yes | no |
| Facebook | Web page creation and editing software | yes | no |
| Google Docs | Word processing software | yes | no |
| Henry Schein Dentrix | Medical software | yes | no |
| MEDITECH software | Medical software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft SharePoint | Document management software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| Yardi software | Data base user interface and query software | yes | no |
| 3M Post-it App | Word processing software | no | no |
| ADP Workforce Now | Human resources software | no | no |
| Alpha Software Alpha Five | Data base user interface and query software | no | no |
| Appointment scheduling software | Calendar and scheduling software | no | no |
| Billing software | Billing and invoicing software | no | no |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | no | no |
| Blackboard software | Data base user interface and query software | no | no |
| Bookkeeping software | Accounting software | no | no |
| Data entry software | Data base user interface and query software | no | no |
| Database software | Data base user interface and query software | no | no |
| Dropbox | Cloud-based data access and sharing software | no | no |
| Electronic Data Interchange EDI systems | Enterprise application integration software | no | no |
| Evernote | Word processing software | no | no |
| FileMaker Pro | Data base user interface and query software | no | no |
| Filing system software | Document management software | no | no |
| Google Drive | Cloud-based data access and sharing software | no | no |
| Google Sites | Web page creation and editing software | no | no |
| GroupMe | Instant messaging software | no | no |
| IBM Check Processing Control System CPSC | Data base user interface and query software | no | no |
| IBM Notes | Electronic mail software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 4.88 |
| E-Mail | 4.76 |
| Contact With Others | 4.73 |
| Indoors, Environmentally Controlled | 4.66 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.63 |
| Importance of Being Exact or Accurate | 4.6 |
| Work With or Contribute to a Work Group or Team | 4.46 |
| Spend Time Sitting | 4.38 |
| Deal With External Customers or the Public in General | 4.29 |
| Importance of Repeating Same Tasks | 4.22 |
| Time Pressure | 3.77 |
| Impact of Decisions on Co-workers or Company Results | 3.75 |
| Determine Tasks, Priorities and Goals | 3.72 |
| Written Letters and Memos | 3.66 |
| Spend Time Making Repetitive Motions | 3.64 |
| Physical Proximity | 3.57 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.37 |
| Freedom to Make Decisions | 3.28 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.09 |
| Frequency of Decision Making | 3.08 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.03 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.87 |
| Work Outcomes and Results of Other Workers | 2.74 |
| Conflict Situations | 2.74 |
| Health and Safety of Other Workers | 2.45 |
| Consequence of Error | 2.43 |
| Exposed to Contaminants | 2.2 |
| Spend Time Standing | 2.19 |
| Spend Time Walking or Running | 2.17 |
| Exposed to Disease or Infections | 2.12 |
| Degree of Automation | 2.1 |
| Level of Competition | 2.09 |
| Public Speaking | 1.83 |
| Spend Time Bending or Twisting Your Body | 1.81 |
| Dealing with Violent or Physically Aggressive People | 1.64 |
| Pace Determined by Speed of Equipment | 1.45 |
| Exposed to Cramped Work Space, Awkward Positions | 1.42 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 1.38 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.37 |
| Exposed to Very Hot or Cold Temperatures | 1.31 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 40.59 |
| Associate's Degree (or other 2-year degree) | 36.41 |
| Some College Courses | 14.74 |
| Post-Secondary Certificate | 6.52 |
| Less than a High School Diploma | 1.5 |
| Bachelor's Degree | 0.24 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 6.84 |
| Office Work | specific_interest_area | 6.81 |
| Accounting | specific_interest_area | 3.36 |
| Enterprising | career_interest_type | 3.2 |
| Social | career_interest_type | 3.06 |
| Realistic | career_interest_type | 2.92 |
| Dependability | work_style | 2.36 |
| Personal Service | specific_interest_area | 2.24 |
| Human Resources | specific_interest_area | 2.14 |
| Attention to Detail | work_style | 2.14 |
| Management/Administration | specific_interest_area | 1.9 |
| Investigative | career_interest_type | 1.85 |
| Health Care Service | specific_interest_area | 1.66 |
| Cooperation | work_style | 1.63 |
| Finance | specific_interest_area | 1.59 |
| Information Technology | specific_interest_area | 1.56 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-6014.00 | role-43-6014-00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Primary-Short |
| 43-4071.00 | role-43-4071-00 | File Clerks | Primary-Short |
| 43-4171.00 | role-43-4171-00 | Receptionists and Information Clerks | Primary-Short |
| 11-3012.00 | role-11-3012-00 | Administrative Services Managers | Primary-Short |
| 43-6013.00 | role-43-6013-00 | Medical Secretaries and Administrative Assistants | Primary-Short |
| 43-4021.00 | role-43-4021-00 | Correspondence Clerks | Primary-Long |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Long |
| 43-6011.00 | role-43-6011-00 | Executive Secretaries and Executive Administrative Assistants | Primary-Long |
| 43-2011.00 | role-43-2011-00 | Switchboard Operators, Including Answering Service | Primary-Long |
| 43-3021.00 | role-43-3021-00 | Billing and Posting Clerks | Primary-Long |
| 43-3031.00 | role-43-3031-00 | Bookkeeping, Accounting, and Auditing Clerks | Supplemental |
| 13-1111.00 | role-13-1111-00 | Management Analysts | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Management & Entrepreneurship | management-entrepreneurship |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |

## Market

- **Median Wage:** 43630
- **Mean Wage:** 45470
- **Pct10Wage:** 29120
- **Pct25Wage:** 35350
- **Pct75Wage:** 52560
- **Pct90Wage:** 63840
- **Employment:** 2510550
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 61 | 61 | Educational Services | Sector | 304860 | 39330 | 1.37 |
| 62 | 62 | Health Care and Social Assistance | Sector | 289710 | 42680 | 0.77 |
| 23 | 23 | Construction | Sector | 259930 | 45840 | 1.97 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 206480 | 41300 | 1.4 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 197040 | 44300 | 1.12 |
| 44-45 | 44-45 | Retail Trade | Sector | 156950 | 38240 | 0.62 |
| 42 | 42 | Wholesale Trade | Sector | 132290 | 44610 | 1.35 |
| 31-33 | 31-33 | Manufacturing | Sector | 130140 | 46000 | 0.63 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 121170 | 40070 | 1.68 |
| 52 | 52 | Finance and Insurance | Sector | 112260 | 45560 | 1.11 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 100870 | 42490 | 2.62 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 85930 | 44250 | 0.71 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 621310 | 621310 | Offices of Chiropractors | National industry | 11000 | 4.63 |
| 561710 | 561710 | Exterminating and Pest Control Services | National industry | 10800 | 4.48 |
| 541720 | 541720 | Research and Development in the Social Sciences and Humanities | National industry | 3360 | 3.39 |
| 238160 | 238160 | Roofing Contractors | National industry | 10750 | 2.66 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 100870 | 2.62 |
| 238220 | 238220 | Plumbing, Heating, and Air-Conditioning Contractors | National industry | 53720 | 2.6 |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 3830 | 2.22 |
| 238320 | 238320 | Painting and Wall Covering Contractors | National industry | 6860 | 2.04 |
- **Count:** 65

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.96 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.9888986 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.6237696 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.9108539 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 72
- **Percentile:** 73
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 73 | felten_aioe |
| 64 | openai_gpts_are_gpts |
| 78 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.9888986 | 73 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7878787878787878 | 64 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.24181021634606037 | 78 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.96
- **Percentile:** 91
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.36363636363636365
- **Beta:** 0.5757575757575758
- **Gamma:** 0.7878787878787878

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Troubleshoot problems involving office equipment, such as computer hardware and software. | 0.6549675648805098 | 2.95 |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | 0.047245582538032696 | 4.28 |
| Process and prepare documents, such as business or government forms and expense reports. | 0.03810458939480463 | 3.82 |
| Answer telephones, direct calls, and take messages. | 0.025985070395917978 | 4.34 |
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | 0.0230065445402594 | 4.56 |
| Review files, records, and other documents to obtain information to respond to requests. | 0.021157804353988553 | 3.91 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -6.7
- **Growth Percentile:** 9
- **Direction:** Declining
- **Annual Openings Thousands:** 282.4
- **Annual Openings Percentile:** 99
- **Employment2024Thousands:** 2646
- **Employment2034Thousands:** 2468.2

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 8
- **Task Count:** 10
- **Total Sample:** 12698
- **Autonomy Median:** 3
- **Dominant Collaboration:** feedback loop
- **Automation Share:** 58.83
- **Augmentation Share:** 36.53
- **Work Use Percent:** 37.25

### Collaboration

| Label | Percent |
| --- | --- |
| feedback loop | 34.83 |
| learning | 29.18 |
| directive | 24 |
| task iteration | 4.93 |
| none | 3.51 |
| validation | 2.42 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 56.31 |
| work | 37.25 |
| coursework | 6.13 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Troubleshoot problems involving office equipment, such as computer hardware and software. | 1.136442055256907 | feedback loop | 4 | 11363 |
| Process and prepare documents, such as business or government forms and expense reports. | 0.04540567570946368 | directive | 3 | 454 |
| Complete work schedules, manage calendars, and arrange appointments. | 0.027403425428178523 | directive | 2 | 274 |
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | 0.02010251281410176 | learning | 3 | 201 |
| Prepare meeting agendas, attend meetings, and record and transcribe minutes. | 0.010801350168771096 | task iteration | 3 | 108 |
| Answer telephones, direct calls, and take messages. | 0.009601200150018752 | none | 3 | 96 |
| Review files, records, and other documents to obtain information to respond to requests. | 0.00880110013751719 | directive | 3 | 88 |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | 0.00730091261407676 | task iteration | 3 | 73 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Complete work schedules, manage calendars, and arrange appointments. | 100 | 274 |
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | 99.50248756218906 | 201 |
| Prepare meeting agendas, attend meetings, and record and transcribe minutes. | 99.07407407407408 | 108 |
| Answer telephones, direct calls, and take messages. | 98.95833333333334 | 96 |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | 98.63013698630137 | 73 |
| Process and prepare documents, such as business or government forms and expense reports. | 98.01762114537445 | 454 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Help me troubleshoot problems involving office equipment, such as computer hardware and software. Share a first pass, then we'll refine it together. | feedback loop |
| Do this for me: process and prepare documents, such as business or government forms and expense reports. Give me a finished draft I can review and adjust. | directive |
| Do this for me: complete work schedules, manage calendars, and arrange appointments. Give me a finished draft I can review and adjust. | directive |
| Teach me how to operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers, then check my work as I try it myself. | learning |
| Let's work through this together, step by step: prepare meeting agendas, attend meetings, and record and transcribe minutes. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 20
- **Skills:** 57
- **Capabilities:** 120
- **Tools:** 59
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 0b965327d4746676