{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-6014-00",
  "socCode": "43-6014.00",
  "title": "Secretaries and Administrative Assistants, Except Legal, Medical, and Executive",
  "summary": "Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.",
  "aliases": [
    "Administrative Assistant (Admin Assistant)",
    "Administrative Secretary (Admin Secretary)",
    "Office Assistant",
    "Secretary",
    "Administrative Clerk",
    "Administrative Specialist (Admin Specialist)",
    "Administrative Support Assistant (ASA)",
    "Administrative Technician",
    "Department Secretary",
    "Staff Assistant",
    "Administrative Associate",
    "Administrative Coordinator"
  ],
  "tasks": [
    {
      "text": "Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Use computers for various applications, such as database management or word processing.",
      "type": "Core",
      "iwa": "4.A.3.b.1.e"
    },
    {
      "text": "Create, maintain, and enter information into databases.",
      "type": "Core",
      "iwa": "4.A.3.b.1.f"
    },
    {
      "text": "Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.",
      "type": "Core",
      "iwa": "4.A.3.a.3.a"
    },
    {
      "text": "Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.",
      "type": "Core",
      "iwa": "4.A.2.b.1.j"
    },
    {
      "text": "Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.",
      "type": "Core",
      "iwa": "4.A.3.a.3.j"
    },
    {
      "text": "Schedule and confirm appointments for clients, customers, or supervisors.",
      "type": "Core",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Maintain scheduling and event calendars.",
      "type": "Core",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Operate computers or computerized equipment.",
      "iwa": "4.A.3.b.1.e"
    },
    {
      "name": "Enter information into databases or software programs.",
      "iwa": "4.A.3.b.1.f"
    },
    {
      "name": "Select resources needed to accomplish tasks.",
      "iwa": "4.A.2.b.1.j"
    },
    {
      "name": "Record personnel information.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Operate office equipment.",
      "iwa": "4.A.3.a.3.a"
    },
    {
      "name": "Report maintenance or equipment problems to appropriate personnel.",
      "iwa": "4.A.4.a.2.g"
    },
    {
      "name": "Record information from meetings or other formal proceedings.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Issue documentation or identification to customers or employees.",
      "iwa": "4.A.4.c.1.d"
    },
    {
      "name": "Distribute materials to employees or customers.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Execute sales or other financial transactions.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Coordinate operational activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Develop computer or online applications.",
      "iwa": "4.A.2.b.2.b"
    },
    {
      "name": "Train personnel.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Prepare informational or reference materials.",
      "iwa": "4.A.3.b.6.l"
    },
    {
      "name": "Answer telephones to direct calls or provide information.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Discuss account status or activity with customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Refer customers to appropriate personnel.",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "name": "Route mail to correct destinations.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Distribute incoming mail.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Prepare documentation for contracts, transactions, or regulatory compliance.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Proofread documents, records, or other files to ensure accuracy.",
      "iwa": "4.A.2.a.3.a"
    },
    {
      "name": "Maintain current knowledge related to work activities.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Schedule appointments.",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "name": "Manage clerical or administrative activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Send information, materials or documentation.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Search files, databases or reference materials to obtain needed information.",
      "iwa": "4.A.1.a.1.d"
    },
    {
      "name": "Develop organizational policies or programs.",
      "iwa": "4.A.2.b.4.a"
    },
    {
      "name": "Prepare employee work schedules.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Schedule operational activities.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Make travel, accommodations, or entertainment arrangements for others.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Operate communications equipment or systems.",
      "iwa": "4.A.3.a.3.j"
    },
    {
      "name": "Supervise clerical or administrative personnel.",
      "iwa": "4.A.4.b.4.a"
    }
  ],
  "capabilities": [
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 4.52
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.29
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.84
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 3.76
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.43
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 2.91
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 2.76
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 2.75
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 2.73
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 2.7
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 2.62
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 2.56
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 2.5
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Visio",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Teams",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Linux",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Google Sheets",
      "type": "Common Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Cisco WebEx",
      "type": "Specialized Skill"
    },
    {
      "name": "Atlassian Confluence",
      "type": "Specialized Skill"
    },
    {
      "name": "Apache Tomcat",
      "type": "Specialized Skill"
    },
    {
      "name": "Apache Hive",
      "type": "Specialized Skill"
    },
    {
      "name": "Apache Hadoop",
      "type": "Specialized Skill"
    },
    {
      "name": "Apache Cassandra",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Photoshop",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe InDesign",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Illustrator",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Acrobat",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Creative Cloud software",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Illustrator",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe InDesign",
      "category": "Desktop publishing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Photoshop",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Cassandra",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Hadoop",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Hive",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Tomcat",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apple macOS",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian Confluence",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian JIRA",
      "category": "Content workflow software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Canva",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Cisco Webex",
      "category": "Video conferencing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Sheets",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Workspace software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Hypertext markup language HTML",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "IBM SPSS Statistics",
      "category": "Analytical or scientific software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks",
      "category": "Accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Kronos Workforce Timekeeper",
      "category": "Time accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Linux",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Active Server Pages ASP",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SQL Server",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Teams",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Visio",
      "category": "Process mapping and design software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Mozilla Firefox",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Database",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle PeopleSoft",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Primavera Enterprise Project Portfolio Management",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.93
    },
    {
      "name": "Contact With Others",
      "value": 4.87
    },
    {
      "name": "E-Mail",
      "value": 4.76
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.65
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.59
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.57
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.3
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.28
    },
    {
      "name": "Written Letters and Memos",
      "value": 4.23
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.22
    },
    {
      "name": "Time Pressure",
      "value": 4.09
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.01
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 3.98
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.78
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.67
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.6
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.47
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.35
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.03
    },
    {
      "name": "Conflict Situations",
      "value": 3.02
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.97
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.91
    },
    {
      "name": "Physical Proximity",
      "value": 2.7
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.69
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.39
    },
    {
      "name": "Level of Competition",
      "value": 2.31
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 2.16
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