# Medical Secretaries and Administrative Assistants

> Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-6013.00
- **Summary:** Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

## Aliases

- Medical Receptionist
- Medical Secretary
- Unit Clerk
- Unit Support Representative
- Clinic Office Assistant
- Front Desk Receptionist
- Medical Office Specialist
- Physician Office Specialist
- Secretary
- Ward Clerk
- Administrative Support Specialist
- Appointment Scheduler

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Answer telephones and direct calls to appropriate staff. | Core | 4.A.4.a.3.c |
| Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. | Supplemental | 4.A.3.b.6.h |
| Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. | Supplemental | 4.A.2.a.2.c |
| Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. | Core | 4.A.2.b.5.c |
| Complete insurance or other claim forms. | Core | 4.A.3.b.6.m |
| Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. | Core | 4.A.4.a.5.a |
| Transmit correspondence or medical records by mail, e-mail, or fax. | Core | 4.A.4.c.1.e |
| Receive and route messages or documents, such as laboratory results, to appropriate staff. | Core | 4.A.4.a.2.c |
| Maintain medical records, technical library, or correspondence files. | Core | 4.A.3.b.6.k |
| Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. | Core | 4.A.1.a.1.w |
| Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. | Core | 4.A.3.a.3.a |
| Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. | Supplemental | 4.A.2.b.5.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Schedule appointments. | 4.A.2.b.5.c |
| Compile data or documentation. | 4.A.2.a.2.c |
| Maintain medical records. | 4.A.3.b.6.k |
| Answer telephones to direct calls or provide information. | 4.A.4.a.3.c |
| Relay information between personnel. | 4.A.4.a.2.c |
| Refer customers to appropriate personnel. | 4.A.4.a.5.a |
| Greet customers, patrons, or visitors. | 4.A.4.a.5.j |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Operate office equipment. | 4.A.3.a.3.a |
| Operate computers or computerized equipment. | 4.A.3.b.1.e |
| Send information, materials or documentation. | 4.A.4.c.1.e |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |
| Transcribe spoken or written information. | 4.A.3.b.6.h |
| Maintain financial or account records. | 4.A.3.b.6.j |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Prepare documentation for contracts, transactions, or regulatory compliance. | 4.A.3.b.6.m |
| Prepare business correspondence. | 4.A.4.c.1.a |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.44 |
| English Language | knowledge | 4.27 |
| Speaking | essential_skill | 4 |
| Oral Comprehension | ability | 4 |
| Written Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Administrative | knowledge | 3.93 |
| Active Listening | essential_skill | 3.88 |
| Speech Recognition | ability | 3.75 |
| Speech Clarity | ability | 3.75 |
| Service Orientation | transferable_skill | 3.62 |
| Medicine and Dentistry | knowledge | 3.61 |
| Reading Comprehension | essential_skill | 3.5 |
| Personnel and Human Resources | knowledge | 3.41 |
| Computers and Electronics | knowledge | 3.39 |
| Near Vision | ability | 3.38 |
| Administration and Management | knowledge | 3.27 |
| Writing | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Coordination | transferable_skill | 3.12 |
| Complex Problem Solving | transferable_skill | 3.12 |
| Time Management | transferable_skill | 3.12 |
| Written Expression | ability | 3.12 |
| Deductive Reasoning | ability | 3.12 |
| Inductive Reasoning | ability | 3.12 |
| Information Ordering | ability | 3.12 |
| Economics and Accounting | knowledge | 3.01 |
| Monitoring | essential_skill | 3 |
| Social Perceptiveness | transferable_skill | 3 |
| Problem Sensitivity | ability | 3 |
| Category Flexibility | ability | 3 |
| Mathematics | knowledge | 2.89 |
| Judgment and Decision Making | transferable_skill | 2.88 |
| Selective Attention | ability | 2.88 |
| Time Sharing | ability | 2.88 |
| Finger Dexterity | ability | 2.75 |
| Management of Personnel Resources | transferable_skill | 2.62 |
| Communications and Media | knowledge | 2.32 |
| Telecommunications | knowledge | 2.26 |
| Active Learning | essential_skill | 2.25 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Reading Comprehension | Common Skill |
| Microsoft Excel | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Information Ordering | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Social Perceptiveness | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Access | Specialized Skill |
| Google Docs | Specialized Skill |
| Mathematics | Common Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Active Learning | Common Skill |
| Foreign Language | Common Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Psychology | Specialized Skill |
| Visualization | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Microsoft Internet Explorer | Common Skill |
| Graphics Software | Specialized Skill |
| Google Drive | Specialized Skill |
| Email Software | Specialized Skill |
| Database Software | Specialized Skill |
| Negotiation | Common Skill |
| Biology | Specialized Skill |
| Geography | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Henry Schein Dentrix | Medical software | yes | yes |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| eClinicalWorks EHR software | Medical software | yes | no |
| Epic Systems | Medical software | yes | no |
| Google Docs | Word processing software | yes | no |
| Intuit QuickBooks | Accounting software | yes | no |
| MEDITECH software | Medical software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Accounts payable software | Accounting software | no | no |
| Accounts receivable software | Accounting software | no | no |
| Addressing software | Word processing software | no | no |
| Allscripts Payerpath | Medical software | no | no |
| Allscripts Professional PM | Accounting software | no | no |
| Amazing Charts | Medical software | no | no |
| Billing software | Billing and invoicing software | no | no |
| Corel WordPerfect Office Suite | Office suite software | no | no |
| CPSI CPSI System | Medical software | no | no |
| Data entry software | Data base user interface and query software | no | no |
| Database software | Data base user interface and query software | no | no |
| dBASE Plus | Data base user interface and query software | no | no |
| Electronic health record EHR software | Medical software | no | no |
| Email software | Electronic mail software | no | no |
| eMDs Medisoft | Medical software | no | no |
| Google Drive | Cloud-based data access and sharing software | no | no |
| Graphics software | Graphics or photo imaging software | no | no |
| Healthcare common procedure coding system HCPCS | Medical software | no | no |
| HMS | Medical software | no | no |
| IDX Groupcast | Calendar and scheduling software | no | no |
| Intuit QuickBooks Point of Sale | Point of sale POS software | no | no |
| McKesson Lytec | Medical software | no | no |
| MEDENT | Medical software | no | no |
| Medical condition coding software | Medical software | no | no |
| Medical procedure coding software | Medical software | no | no |
| MEDITECH Medical and Practice Management MPM Suite | Medical software | no | no |
| Microsoft Exchange | Electronic mail software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 4.9 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.84 |
| E-Mail | 4.83 |
| Contact With Others | 4.73 |
| Importance of Repeating Same Tasks | 4.6 |
| Spend Time Sitting | 4.59 |
| Importance of Being Exact or Accurate | 4.53 |
| Work With or Contribute to a Work Group or Team | 4.4 |
| Written Letters and Memos | 4.15 |
| Indoors, Environmentally Controlled | 4.04 |
| Determine Tasks, Priorities and Goals | 4.04 |
| Time Pressure | 3.95 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.93 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.89 |
| Freedom to Make Decisions | 3.81 |
| Deal With External Customers or the Public in General | 3.6 |
| Impact of Decisions on Co-workers or Company Results | 3.52 |
| Frequency of Decision Making | 3.51 |
| Conflict Situations | 3.45 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.43 |
| Exposed to Disease or Infections | 3.42 |
| Physical Proximity | 3.34 |
| Spend Time Making Repetitive Motions | 3.04 |
| Work Outcomes and Results of Other Workers | 3 |
| Health and Safety of Other Workers | 2.76 |
| Level of Competition | 2.35 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.25 |
| Public Speaking | 2.21 |
| Degree of Automation | 2.11 |
| Consequence of Error | 2.09 |
| Exposed to Contaminants | 1.87 |
| Spend Time Standing | 1.81 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.81 |
| Spend Time Walking or Running | 1.69 |
| Spend Time Bending or Twisting Your Body | 1.68 |
| Exposed to Cramped Work Space, Awkward Positions | 1.58 |
| Dealing with Violent or Physically Aggressive People | 1.53 |
| Exposed to Radiation | 1.45 |
| Pace Determined by Speed of Equipment | 1.39 |
| Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection | 1.37 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 47.63 |
| Associate's Degree (or other 2-year degree) | 25.97 |
| Post-Secondary Certificate | 19.88 |
| Less than a High School Diploma | 5.33 |
| Some College Courses | 1.18 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 6.67 |
| Office Work | specific_interest_area | 6.44 |
| Health Care Service | specific_interest_area | 4.41 |
| Social | career_interest_type | 4.13 |
| Accounting | specific_interest_area | 3.95 |
| Personal Service | specific_interest_area | 3.79 |
| Enterprising | career_interest_type | 3.17 |
| Investigative | career_interest_type | 3.02 |
| Dependability | work_style | 3 |
| Attention to Detail | work_style | 2.77 |
| Management/Administration | specific_interest_area | 2.59 |
| Realistic | career_interest_type | 2.29 |
| Human Resources | specific_interest_area | 2.11 |
| Cooperation | work_style | 2.1 |
| Medical Science | specific_interest_area | 2.03 |
| Life Science | specific_interest_area | 1.98 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-4171.00 | role-43-4171-00 | Receptionists and Information Clerks | Primary-Short |
| 29-2072.00 | role-29-2072-00 | Medical Records Specialists | Primary-Short |
| 43-6014.00 | role-43-6014-00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Primary-Short |
| 43-9061.00 | role-43-9061-00 | Office Clerks, General | Primary-Short |
| 31-9092.00 | role-31-9092-00 | Medical Assistants | Primary-Short |
| 29-2099.08 | role-29-2099-08 | Patient Representatives | Primary-Long |
| 43-6011.00 | role-43-6011-00 | Executive Secretaries and Executive Administrative Assistants | Primary-Long |
| 31-9094.00 | role-31-9094-00 | Medical Transcriptionists | Primary-Long |
| 43-4051.00 | role-43-4051-00 | Customer Service Representatives | Primary-Long |
| 43-9041.00 | role-43-9041-00 | Insurance Claims and Policy Processing Clerks | Primary-Long |
| 11-9111.00 | role-11-9111-00 | Medical and Health Services Managers | Supplemental |
| 11-3012.00 | role-11-3012-00 | Administrative Services Managers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Healthcare & Human Services | healthcare-human-services |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Agriculture, Agriculture Operations, and Related Sciences | agriculture-agriculture-operations-and-related-sciences |
| Health Professions and Related Programs | health-professions-and-related-programs |

## Market

- **Median Wage:** 44640
- **Mean Wage:** 45580
- **Pct10Wage:** 35050
- **Pct25Wage:** 37880
- **Pct75Wage:** 49720
- **Pct90Wage:** 60050
- **Employment:** 830760
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 753180 | 44530 | 6.05 |
| 621340 | 621340 | Offices of Physical, Occupational and Speech Therapists, and Audiologists | National industry | 24000 | 38390 | 9.35 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 18760 | 45280 | 0.39 |
| 621310 | 621310 | Offices of Chiropractors | National industry | 16310 | 37830 | 20.75 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 14000 | 46620 | 0.92 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 12650 | 45110 | 0.22 |
| 621320 | 621320 | Offices of Optometrists | National industry | 11540 | 37560 | 14.04 |
| 61 | 61 | Educational Services | Sector | 9480 | 49140 | 0.13 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 9330 | 39480 | 5.59 |
| 52 | 52 | Finance and Insurance | Sector | 7110 | 46150 | 0.21 |
| 621330 | 621330 | Offices of Mental Health Practitioners (except Physicians) | National industry | 4950 | 42280 | 3.8 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 4470 | 46880 | 1.85 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 621310 | 621310 | Offices of Chiropractors | National industry | 16310 | 20.75 |
| 621320 | 621320 | Offices of Optometrists | National industry | 11540 | 14.04 |
| 621340 | 621340 | Offices of Physical, Occupational and Speech Therapists, and Audiologists | National industry | 24000 | 9.35 |
| 62 | 62 | Health Care and Social Assistance | Sector | 753180 | 6.05 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 9330 | 5.59 |
| 621330 | 621330 | Offices of Mental Health Practitioners (except Physicians) | National industry | 4950 | 3.8 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 2810 | 2.02 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 4470 | 1.85 |
- **Count:** 27

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.81 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.217982 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.3935473 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.2978 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 80
- **Percentile:** 83
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 83 | felten_aioe |
| 95 | openai_gpts_are_gpts |
| 63 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.217982 | 83 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 1 | 95 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.18189024455873737 | 63 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.81
- **Percentile:** 65
- **Band:** Moderate
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.3333333333333333
- **Beta:** 0.6666666666666666
- **Gamma:** 1

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. | 0.01407096697328365 | 4.55 |
| Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. | 0.012735765727643594 | 3.74 |
| Answer telephones and direct calls to appropriate staff. | 0.009551824295732696 | 4.64 |
| Complete insurance or other claim forms. | 0.005443512770686376 | 4.5 |
| Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. | 0.004211019313172479 | 4.6 |
| Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. | 0.0019514479743970028 | 4.41 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 4.2
- **Growth Percentile:** 66
- **Direction:** About average
- **Annual Openings Thousands:** 85.9
- **Annual Openings Percentile:** 94
- **Employment2024Thousands:** 850
- **Employment2034Thousands:** 885.3

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 2
- **Task Count:** 4
- **Total Sample:** 272
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 37.07
- **Augmentation Share:** 43.53
- **Work Use Percent:** 56.47

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 43.53 |
| directive | 37.07 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 56.47 |
| coursework | 33.19 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. | 0.016402050256282035 | task iteration | 3 | 164 |
| Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. | 0.0068008501062632835 | directive | 3 | 68 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. | 91.17647058823529 | 68 |
| Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. | 90.85365853658537 | 164 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. I'll give feedback as we go. | task iteration |
| Do this for me: compile and record medical charts, reports, or correspondence, using typewriter or personal computer. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 15
- **Skills:** 47
- **Capabilities:** 120
- **Tools:** 49
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** e346ffa82c7f4612