{ "entityType": "role", "schemaVersion": "role.v1", "slug": "role-43-5051-00", "socCode": "43-5051.00", "title": "Postal Service Clerks", "summary": "Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.", "aliases": [ "Clerk", "Postal Clerk", "Sales and Service Associate (SSA)", "Window Clerk", "Bulk Mail Technician", "Distribution Clerk", "Part Time Flexible Clerk (PTF Clerk)", "Sales and Distribution Clerk", "Annuitant HCA (Annuitant Holiday Clerk Assistant)", "Bulk Clerk", "Bulk Mail Clerk", "Business Mail Entry Clerk" ], "tasks": [ { "text": "Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.", "type": "Supplemental", "iwa": "4.A.4.a.6.b" }, { "text": "Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.", "type": "Core", "iwa": "4.A.1.b.3.a" }, { "text": "Keep money drawers in order, and record and balance daily transactions.", "type": "Supplemental", "iwa": "4.A.3.b.6.j" }, { "text": "Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.", "type": "Core", "iwa": "4.A.2.a.3.a" }, { "text": "Register, certify, and insure letters and parcels.", "type": "Supplemental", "iwa": "4.A.4.c.1.c" }, { "text": "Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.", "type": "Supplemental", "iwa": "4.A.3.b.6.m" }, { "text": "Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.", "type": "Core", "iwa": "4.A.2.a.2.b" }, { "text": "Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.", "type": "Supplemental", "iwa": "4.A.3.a.2.ak" }, { "text": "Receive letters and parcels, and place mail into bags.", "type": "Supplemental", "iwa": "4.A.4.c.1.e" }, { "text": "Obtain signatures from recipients of registered or special delivery mail.", "type": "Core", "iwa": "4.A.1.a.1.q" }, { "text": "Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.", "type": "Supplemental", "iwa": "4.A.4.a.5.a" }, { "text": "Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.", "type": "Core", "iwa": "4.A.4.a.1.b" } ], "emergingTasks": [ { "text": "Stock lobby with retail merchandise." } ], "activities": [ { "name": "Maintain financial or account records.", "iwa": "4.A.3.b.6.j" }, { "name": "Weigh parcels to determine shipping costs.", "iwa": "4.A.1.b.3.a" }, { "name": "Calculate shipping costs.", "iwa": "4.A.2.b.1.a" }, { "name": "Obtain written authorization to perform activities.", "iwa": "4.A.1.a.1.q" }, { "name": "Arrange insurance coverage.", "iwa": "4.A.4.c.1.c" }, { "name": "Prepare outgoing mail.", "iwa": "4.A.4.c.1.e" }, { "name": "Sell products or services.", "iwa": "4.A.4.a.6.b" }, { "name": "Collect deposits, payments or fees.", "iwa": "4.A.4.c.3.d" }, { "name": "Verify shipping 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"name": "Customer and Personal Service", "family": "knowledge", "value": 3.96 }, { "name": "Oral Expression", "family": "ability", "value": 3.88 }, { "name": "Near Vision", "family": "ability", "value": 3.5 }, { "name": "English Language", "family": "knowledge", "value": 3.4 }, { "name": "Active Listening", "family": "essential_skill", "value": 3.38 }, { "name": "Written Comprehension", "family": "ability", "value": 3.38 }, { "name": "Speech Recognition", "family": "ability", "value": 3.38 }, { "name": "Speech Clarity", "family": "ability", "value": 3.38 }, { "name": "Mathematics", "family": "knowledge", "value": 3.35 }, { "name": "Speaking", "family": "essential_skill", "value": 3.25 }, { "name": "Reading Comprehension", "family": "essential_skill", "value": 3.12 }, { "name": "Service Orientation", "family": "transferable_skill", "value": 3.12 }, { "name": "Deductive Reasoning", "family": "ability", "value": 3.12 }, { "name": "Information Ordering", "family": "ability", "value": 3.12 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"name": "Number Facility", "family": "ability", "value": 3 }, { "name": "Perceptual Speed", "family": "ability", "value": 3 }, { "name": "Selective Attention", "family": "ability", "value": 3 }, { "name": "Arm-Hand Steadiness", "family": "ability", "value": 3 }, { "name": "Finger Dexterity", "family": "ability", "value": 3 }, { "name": "Administration and Management", "family": "knowledge", "value": 2.94 }, { "name": "Public Safety and Security", "family": "knowledge", "value": 2.92 }, { "name": "Writing", "family": "essential_skill", "value": 2.88 }, { "name": "Judgment and Decision Making", "family": "transferable_skill", "value": 2.88 }, { "name": "Written Expression", "family": "ability", "value": 2.88 }, { "name": "Far Vision", "family": "ability", "value": 2.88 } ], "skills": [ { "name": "English Language", "type": "Common Skill" }, { "name": "Speech Recognition", "type": "Specialized Skill" }, { "name": "Active Listening", "type": "Common Skill" }, { "name": "Mathematics", 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