# Dispatchers, Except Police, Fire, and Ambulance

> Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-5032.00
- **Summary:** Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

## Aliases

- City Dispatcher
- Dispatcher (Dispatch)
- Taxi Dispatcher
- Train Dispatcher
- Aircraft Dispatcher
- Charter Coordinator
- Mine Dispatcher
- Paratransit Dispatcher
- School Bus Dispatcher
- Truck Dispatcher
- Airplane Dispatch Clerk
- Auto Service Dispatcher (Automotive Service Dispatcher)

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. | Core | 4.A.2.b.5.b |
| Prepare daily work and run schedules. | Core | 4.A.4.b.1.f |
| Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. | Core | 4.A.4.a.8.c |
| Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. | Core | 4.A.4.a.2.c |
| Oversee all communications within specifically assigned territories. | Supplemental | 4.A.3.a.3.j |
| Receive or prepare work orders. | Core | 4.A.3.b.6.m |
| Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. | Core | 4.A.3.b.6.h |
| Arrange for necessary repairs to restore service and schedules. | Core | 4.A.4.b.4.j |
| Monitor personnel or equipment locations and utilization to coordinate service and schedules. | Core | 4.A.1.a.2.b |
| Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications. | Core | 4.A.2.b.1.j |
| Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. | Core | 4.A.4.a.2.c |
| Order supplies or equipment and issue them to personnel. | Supplemental | 4.A.4.c.3.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Schedule operational activities. | 4.A.2.b.5.b |
| Coordinate operational activities. | 4.A.4.b.4.j |
| Relay information between personnel. | 4.A.4.a.2.c |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Prepare employee work schedules. | 4.A.4.b.1.f |
| Prepare documentation for contracts, transactions, or regulatory compliance. | 4.A.3.b.6.m |
| Operate communications equipment or systems. | 4.A.3.a.3.j |
| Track goods or materials. | 4.A.1.a.2.b |
| Maintain operational records. | 4.A.3.b.6.h |
| Select resources needed to accomplish tasks. | 4.A.2.b.1.j |
| Provide information to coworkers. | 4.A.4.a.2.c |
| Distribute materials to employees or customers. | 4.A.4.c.3.c |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.34 |
| Public Safety and Security | knowledge | 4.02 |
| Active Listening | essential_skill | 4 |
| Speaking | essential_skill | 4 |
| Oral Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Speech Recognition | ability | 4 |
| Speech Clarity | ability | 4 |
| Monitoring | essential_skill | 3.88 |
| Coordination | transferable_skill | 3.88 |
| Administration and Management | knowledge | 3.86 |
| Reading Comprehension | essential_skill | 3.75 |
| Time Management | transferable_skill | 3.75 |
| Deductive Reasoning | ability | 3.75 |
| Near Vision | ability | 3.75 |
| Administrative | knowledge | 3.74 |
| Written Comprehension | ability | 3.62 |
| Written Expression | ability | 3.62 |
| Problem Sensitivity | ability | 3.62 |
| English Language | knowledge | 3.53 |
| Transportation | knowledge | 3.46 |
| Personnel and Human Resources | knowledge | 3.25 |
| Selective Attention | ability | 3.25 |
| Writing | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Social Perceptiveness | transferable_skill | 3.12 |
| Service Orientation | transferable_skill | 3.12 |
| Complex Problem Solving | transferable_skill | 3.12 |
| Judgment and Decision Making | transferable_skill | 3.12 |
| Information Ordering | ability | 3.12 |
| Computers and Electronics | knowledge | 3.07 |
| Active Learning | essential_skill | 3 |
| Inductive Reasoning | ability | 3 |
| Category Flexibility | ability | 3 |
| Systems Analysis | transferable_skill | 2.88 |
| Fluency of Ideas | ability | 2.88 |
| Speed of Closure | ability | 2.88 |
| Perceptual Speed | ability | 2.88 |
| Time Sharing | ability | 2.88 |
| Far Vision | ability | 2.88 |

## Skills

| Name | Type |
| --- | --- |
| Speech Recognition | Specialized Skill |
| Active Listening | Common Skill |
| Time Management | Common Skill |
| Reading Comprehension | Common Skill |
| Deductive Reasoning | Common Skill |
| English Language | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Writing | Common Skill |
| Social Perceptiveness | Common Skill |
| Information Ordering | Specialized Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Access | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Active Learning | Common Skill |
| Systems Analysis | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Negotiation | Common Skill |
| Finger Dexterity | Common Skill |
| Psychology | Specialized Skill |
| Mathematics | Common Skill |
| Visualization | Specialized Skill |
| Geography | Specialized Skill |
| Telecommunications | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| Email Software | Specialized Skill |
| Database Software | Specialized Skill |
| Foreign Language | Common Skill |
| Depth Perception | Common Skill |
| Physics | Specialized Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft Word | Word processing software | yes | yes |
| Kronos Workforce Timekeeper | Time accounting software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| Air-Trak Cloudberry | Mobile location based services software | no | no |
| Bornemann Associates Flight Plan | Aviation ground support software | no | no |
| Command Alkon COMMANDconcrete | Customer relationship management CRM software | no | no |
| Computer aided dispatch software | Helpdesk or call center software | no | no |
| Computer aided dispatching auto routing software | Expert system software | no | no |
| Database software | Data base user interface and query software | no | no |
| Digital Gateway e-automate | Customer relationship management CRM software | no | no |
| Dr. Dispatch | Mobile location based services software | no | no |
| Email software | Electronic mail software | no | no |
| ESRI ArcIMS | Geographic information system | no | no |
| Geomechanical design analysis GDA software | Map creation software | no | no |
| Global positioning system GPS software | Mobile location based services software | no | no |
| Locomotive distribution software | Data base reporting software | no | no |
| Microsoft Dynamics | Enterprise resource planning ERP software | no | no |
| Rail Traffic Track Warrant Control System | Expert system software | no | no |
| Resource management software | Mobile location based services software | no | no |
| Routing software | Route navigation software | no | no |
| Sabre travel agent software | Aviation ground support software | no | no |
| Scheduling software | Calendar and scheduling software | no | no |
| Situation resource tracking software | Mobile location based services software | no | no |
| Tangier Sky Scheduler View | Data base user interface and query software | no | no |
| TMW PowerSuite | Enterprise resource planning ERP software | no | no |
| Transportation management software | Mobile location based services software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 5 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.97 |
| Contact With Others | 4.92 |
| Frequency of Decision Making | 4.85 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.79 |
| Impact of Decisions on Co-workers or Company Results | 4.7 |
| Work With or Contribute to a Work Group or Team | 4.69 |
| Work Outcomes and Results of Other Workers | 4.69 |
| E-Mail | 4.61 |
| Importance of Being Exact or Accurate | 4.58 |
| Freedom to Make Decisions | 4.51 |
| Importance of Repeating Same Tasks | 4.5 |
| Time Pressure | 4.48 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.44 |
| Determine Tasks, Priorities and Goals | 4.29 |
| Health and Safety of Other Workers | 4.25 |
| Spend Time Sitting | 4.18 |
| Written Letters and Memos | 3.93 |
| Deal With External Customers or the Public in General | 3.86 |
| Conflict Situations | 3.86 |
| Spend Time Making Repetitive Motions | 3.83 |
| Indoors, Environmentally Controlled | 3.72 |
| Physical Proximity | 3.48 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.38 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 3.25 |
| Level of Competition | 3.01 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.62 |
| Degree of Automation | 2.43 |
| Consequence of Error | 2.3 |
| Spend Time Standing | 2.29 |
| Exposed to Contaminants | 2.21 |
| Spend Time Walking or Running | 2.14 |
| Outdoors, Exposed to All Weather Conditions | 2.12 |
| Indoors, Not Environmentally Controlled | 2.03 |
| Pace Determined by Speed of Equipment | 2 |
| Dealing with Violent or Physically Aggressive People | 1.91 |
| Exposed to Very Hot or Cold Temperatures | 1.76 |
| Spend Time Bending or Twisting Your Body | 1.73 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.71 |
| Public Speaking | 1.7 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 47.36 |
| Some College Courses | 25.63 |
| Associate's Degree (or other 2-year degree) | 7.9 |
| Post-Secondary Certificate | 7.05 |
| Bachelor's Degree | 7.01 |
| Less than a High School Diploma | 5.04 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 5.4 |
| Realistic | career_interest_type | 5.27 |
| Office Work | specific_interest_area | 4.99 |
| Transportation/Machine Operation | specific_interest_area | 3.13 |
| Enterprising | career_interest_type | 2.92 |
| Management/Administration | specific_interest_area | 2.79 |
| Social | career_interest_type | 2.69 |
| Dependability | work_style | 2.65 |
| Information Technology | specific_interest_area | 2.14 |
| Attention to Detail | work_style | 2.14 |
| Stress Tolerance | work_style | 1.96 |
| Protective Service | specific_interest_area | 1.94 |
| Personal Service | specific_interest_area | 1.88 |
| Cooperation | work_style | 1.84 |
| Accounting | specific_interest_area | 1.79 |
| Self-Control | work_style | 1.77 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Short |
| 53-1043.00 | role-53-1043-00 | First-Line Supervisors of Material-Moving Machine and Vehicle Operators | Primary-Short |
| 43-5031.00 | role-43-5031-00 | Public Safety Telecommunicators | Primary-Short |
| 53-4031.00 | role-53-4031-00 | Railroad Conductors and Yardmasters | Primary-Short |
| 43-5061.00 | role-43-5061-00 | Production, Planning, and Expediting Clerks | Primary-Short |
| 53-1041.00 | role-53-1041-00 | Aircraft Cargo Handling Supervisors | Primary-Long |
| 53-1042.00 | role-53-1042-00 | First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand | Primary-Long |
| 49-1011.00 | role-49-1011-00 | First-Line Supervisors of Mechanics, Installers, and Repairers | Primary-Long |
| 51-8012.00 | role-51-8012-00 | Power Distributors and Dispatchers | Primary-Long |
| 43-2011.00 | role-43-2011-00 | Switchboard Operators, Including Answering Service | Primary-Long |
| 11-3071.00 | role-11-3071-00 | Transportation, Storage, and Distribution Managers | Supplemental |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Public Service & Safety | public-service-safety |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |

## Market

- **Median Wage:** 48880
- **Mean Wage:** 53150
- **Pct10Wage:** 34600
- **Pct25Wage:** 40240
- **Pct75Wage:** 61520
- **Pct90Wage:** 76130
- **Employment:** 211000
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 90490 | 50030 | 8.95 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 21610 | 43070 | 1.75 |
| 23 | 23 | Construction | Sector | 20330 | 47500 | 1.83 |
| 238220 | 238220 | Plumbing, Heating, and Air-Conditioning Contractors | National industry | 13070 | 45980 | 7.54 |
| 42 | 42 | Wholesale Trade | Sector | 12150 | 52800 | 1.47 |
| 44-45 | 44-45 | Retail Trade | Sector | 7600 | 45230 | 0.36 |
| 31-33 | 31-33 | Manufacturing | Sector | 7200 | 57820 | 0.41 |
| 62 | 62 | Health Care and Social Assistance | Sector | 6360 | 44150 | 0.2 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 5950 | 42490 | 0.98 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 5450 | 48410 | 0.37 |
| 61 | 61 | Educational Services | Sector | 4010 | 47490 | 0.21 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 3730 | 49980 | 1.15 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 90490 | 8.95 |
| 238220 | 238220 | Plumbing, Heating, and Air-Conditioning Contractors | National industry | 13070 | 7.54 |
| 621910 | 621910 | Ambulance Services | National industry | 930 | 4.14 |
| 22 | 22 | Utilities | Sector | 2450 | 3.09 |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 400 | 2.76 |
| 21 | 21 | Mining, Quarrying, and Oil and Gas Extraction | Sector | 2070 | 2.64 |
| 238290 | 238290 | Other Building Equipment Contractors | National industry | 520 | 2.47 |
| 721120 | 721120 | Casino Hotels | National industry | 890 | 1.93 |
- **Count:** 40

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.96 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.234523 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 1.069298 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.128045 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 84
- **Percentile:** 89
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 83 | felten_aioe |
| 95 | openai_gpts_are_gpts |
| 75 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.234523 | 83 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 1 | 95 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.23169246848195102 | 75 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.96
- **Percentile:** 91
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.34782608695652173
- **Beta:** 0.6739130434782609
- **Gamma:** 1

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. | 0.002978525855658583 | 3.72 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -0.9
- **Growth Percentile:** 22
- **Direction:** Declining
- **Annual Openings Thousands:** 18.5
- **Annual Openings Percentile:** 77
- **Employment2024Thousands:** 218.7
- **Employment2034Thousands:** 216.7

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 2
- **Total Sample:** 59
- **Autonomy Median:** 3
- **Dominant Collaboration:** learning
- **Augmentation Share:** 50

### Collaboration

| Label | Percent |
| --- | --- |
| learning | 50 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 97.73 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. | 0.004400550068758595 | learning | 3 | 44 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. | 100 | 44 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Teach me how to advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards, then check my work as I try it myself. | learning |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 12
- **Skills:** 41
- **Capabilities:** 120
- **Tools:** 33
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** d6154b2192e5c160