entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-4181-00"
socCode = "43-4181.00"
title = "Reservation and Transportation Ticket Agents and Travel Clerks"
summary = "Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information."
aliases = ["Customer Service Agent", "Reservation Agent", "Reservations Agent", "Ticket Agent", "Airline Ticket Agent", "Airport Sales Agent", "Reservationist", "Reservations and Ticketing Agent", "Station Agent", "Tour Sales Representative", "Aircraft Agent", "Aircraft Cabin Agent"]
emergingTasks = []
studyPrograms = []

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"

[[preparation.educationDistribution]]
label = "Less than a High School Diploma"
percentage = 9.29

[[preparation.educationDistribution]]
label = "Associate's Degree (or other 2-year degree)"
percentage = 2.18

[[preparation.educationDistribution]]
label = "Post-Secondary Certificate"
percentage = 0.59

[[preparation.educationDistribution]]
label = "Bachelor's Degree"
percentage = 0.59

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 41460
meanWage = 47720
pct10Wage = 34550
pct25Wage = 37200
pct75Wage = 54930
pct90Wage = 75050
employment = 127440
areaTitle = "U.S."

[industries]
count = 12

[[industries.top]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 97650
medianWage = 42500
lq = 15.98

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 19600
medianWage = 40100
lq = 2.63

[[industries.top]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 4670
medianWage = 40740
lq = 0.4

[[industries.top]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 2400
medianWage = 36670
lq = 1.03

[[industries.top]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 1710
medianWage = 38270
lq = 0.78

[[industries.top]]
naics = "721120"
slug = "721120"
title = "Casino Hotels"
level = "National industry"
employment = 720
medianWage = 39320
lq = 2.58

[[industries.top]]
naics = "53"
slug = "53"
title = "Real Estate and Rental and Leasing"
level = "Sector"
employment = 400
medianWage = 40000
lq = 0.2

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 120
medianWage = 55750
lq = 0.01

[[industries.top]]
naics = "713940"
slug = "713940"
title = "Fitness and Recreational Sports Centers"
level = "National industry"
employment = 70
medianWage = 25340

[[industries.top]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 70
medianWage = 31290

[[industries.top]]
naics = "561320"
slug = "561320"
title = "Temporary Help Services"
level = "National industry"
employment = 60
medianWage = 45330

[[industries.top]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 50

[[industries.concentrated]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 97650
lq = 15.98

[[industries.concentrated]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 19600
lq = 2.63

[[industries.concentrated]]
naics = "721120"
slug = "721120"
title = "Casino Hotels"
level = "National industry"
employment = 720
lq = 2.58

[[industries.concentrated]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 2400
lq = 1.03

[[industries.concentrated]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 1710
lq = 0.78

[[industries.concentrated]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 4670
lq = 0.4

[[industries.concentrated]]
naics = "53"
slug = "53"
title = "Real Estate and Rental and Leasing"
level = "Sector"
employment = 400
lq = 0.2

[[industries.concentrated]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 120
lq = 0.01

[aiOutlook]
teleworkable = false
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 71
percentile = 71
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 54
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 65
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 95
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.61
percentile = 52
band = "Moderate"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.11428571428571428
beta = 0.45714285714285713
gamma = 0.7999999999999999

[aiOutlook.bls]
growthPercent = 2.8
growthPercentile = 50
direction = "About average"
annualOpeningsThousands = 14.4
annualOpeningsPercentile = 72
employment2024Thousands = 131.9
employment2034Thousands = 135.6

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 0.227312
percentile = 54
band = "Moderate"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 0.7999999999999999
percentile = 65
band = "Moderate"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.3312201787699775
percentile = 95
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Confer with customers to determine their service requirements and travel preferences."
usagePercent = 0.013249304668274384
importance = 4.59

[[aiOutlook.usageTasks]]
task = "Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers."
usagePercent = 0.004827266041929427
importance = 4.16

[[aiOutlook.usageTasks]]
task = "Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers."
usagePercent = 0.0026704024912801087
importance = 4.36

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 6
taskCount = 8
totalSample = 1956
autonomyMedian = 3
dominantCollaboration = "directive"
automationShare = 45.74
augmentationShare = 42.78
workUsePercent = 6.5
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "directive"
percent = 43.4

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 24.48

[[aiPlaybook.collaboration]]
label = "learning"
percent = 17.52

[[aiPlaybook.collaboration]]
label = "none"
percent = 9.2

[[aiPlaybook.collaboration]]
label = "feedback loop"
percent = 2.34

[[aiPlaybook.collaboration]]
label = "validation"
percent = 0.78

[[aiPlaybook.useCase]]
label = "personal"
percent = 91.37

[[aiPlaybook.useCase]]
label = "work"
percent = 6.5

[[aiPlaybook.delegatedTasks]]
task = "Answer inquiries regarding information such as schedules, accommodations, procedures, and policies."
usagePercent = 0.08281035129391173
collaboration = "directive"
autonomyMedian = 3
sampleCount = 828

[[aiPlaybook.delegatedTasks]]
task = "Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps."
usagePercent = 0.0815101887735967
collaboration = "directive"
autonomyMedian = 4
sampleCount = 815

[[aiPlaybook.delegatedTasks]]
task = "Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers."
usagePercent = 0.009501187648456056
collaboration = "task iteration"
autonomyMedian = 4
sampleCount = 95

[[aiPlaybook.delegatedTasks]]
task = "Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers."
usagePercent = 0.0074009251156394555
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 74

[[aiPlaybook.delegatedTasks]]
task = "Confer with customers to determine their service requirements and travel preferences."
usagePercent = 0.005600700087510939
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 56

[[aiPlaybook.delegatedTasks]]
task = "Provide clients with assistance in preparing required travel documents and forms."
usagePercent = 0.005600700087510939
collaboration = "directive"
autonomyMedian = 3
sampleCount = 56

[[aiPlaybook.boundaryTasks]]
task = "Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps."
humanNeededPercent = 100
sampleCount = 815

[[aiPlaybook.boundaryTasks]]
task = "Confer with customers to determine their service requirements and travel preferences."
humanNeededPercent = 100
sampleCount = 56

[[aiPlaybook.boundaryTasks]]
task = "Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers."
humanNeededPercent = 98.94736842105263
sampleCount = 95

[[aiPlaybook.boundaryTasks]]
task = "Answer inquiries regarding information such as schedules, accommodations, procedures, and policies."
humanNeededPercent = 98.91304347826086
sampleCount = 828

[[aiPlaybook.boundaryTasks]]
task = "Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers."
humanNeededPercent = 98.64864864864865
sampleCount = 74

[[aiPlaybook.boundaryTasks]]
task = "Provide clients with assistance in preparing required travel documents and forms."
humanNeededPercent = 96.42857142857143
sampleCount = 56

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: confer with customers to determine their service requirements and travel preferences. I'll give feedback as we go."
collaboration = "task iteration"

[counts]
tasks = 21
skills = 39
capabilities = 120
tools = 20
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "a28e0e940c551b4f"

[[tasks]]
text = "Examine passenger documentation to determine destinations and to assign boarding passes."
type = "Core"
iwa = "4.A.1.a.1.b"

[[tasks]]
text = "Trace lost, delayed, or misdirected baggage for customers."
type = "Core"
iwa = "4.A.1.a.2.b"

[[tasks]]
text = "Check baggage and cargo and direct passengers to designated locations for loading."
type = "Core"
iwa = "4.A.3.a.1.j"

[[tasks]]
text = "Provide boarding or disembarking assistance to passengers needing special assistance."
type = "Core"
iwa = "4.A.4.a.5.i"

[[tasks]]
text = "Confer with customers to determine their service requirements and travel preferences."
type = "Core"
iwa = "4.A.4.a.1.a"

[[tasks]]
text = "Announce arrival and departure information, using public address systems."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Provide clients with assistance in preparing required travel documents and forms."
type = "Supplemental"
iwa = "4.A.4.a.5.h"

[[tasks]]
text = "Prepare customer invoices and accept payment."
type = "Supplemental"
iwa = "4.A.4.c.3.d"

[[tasks]]
text = "Determine whether space is available on travel dates requested by customers, assigning requested spaces when available."
type = "Core"
iwa = "4.A.4.a.5.j"

[[tasks]]
text = "Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries."
type = "Core"
iwa = "4.A.2.a.2.c"

[[tasks]]
text = "Maintain computerized inventories of available passenger space and provide information on space reserved or available."
type = "Core"
iwa = "4.A.3.b.6.h"

[[tasks]]
text = "Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements."
type = "Core"
iwa = "4.A.4.a.1.b"

[[activities]]
name = "Clean facilities or equipment."
iwa = "4.A.3.a.1.c"

[[activities]]
name = "Maintain security."
iwa = "4.A.3.a.1.k"

[[activities]]
name = "Calculate costs of goods or services."
iwa = "4.A.2.b.1.a"

[[activities]]
name = "Make travel, accommodations, or entertainment arrangements for others."
iwa = "4.A.4.a.5.j"

[[activities]]
name = "Collect deposits, payments or fees."
iwa = "4.A.4.c.3.d"

[[activities]]
name = "Explain regulations, policies, or procedures."
iwa = "4.A.4.a.1.b"

[[activities]]
name = "Compile data or documentation."
iwa = "4.A.2.a.2.c"

[[activities]]
name = "Maintain inventory records."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Discuss goods or services information with customers or patrons."
iwa = "4.A.4.a.1.a"

[[activities]]
name = "Review customer information."
iwa = "4.A.1.a.1.b"

[[activities]]
name = "Assist disabled or incapacitated individuals."
iwa = "4.A.4.a.5.i"

[[activities]]
name = "Handle luggage or other possessions for patrons."
iwa = "4.A.3.a.1.j"

[[activities]]
name = "Provide transportation information to passengers or customers."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Provide notifications to customers or patrons."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Track goods or materials."
iwa = "4.A.1.a.2.b"

[[activities]]
name = "Promote products, services, or programs."
iwa = "4.A.4.a.6.c"

[[activities]]
name = "Assist individuals with paperwork."
iwa = "4.A.4.a.5.h"

[[activities]]
name = "Obtain information about goods or services."
iwa = "4.A.1.a.1.g"

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 4.84

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 4.12

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 4

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 4

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 4

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 4

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 3.8

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.75

[[capabilities]]
name = "Public Safety and Security"
family = "knowledge"
value = 3.74

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 3.62

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 3.62

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 3.62

[[capabilities]]
name = "Transportation"
family = "knowledge"
value = 3.55

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 3.5

[[capabilities]]
name = "Geography"
family = "knowledge"
value = 3.44

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 3.38

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.38

[[capabilities]]
name = "Persuasion"
family = "transferable_skill"
value = 3.25

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 3.12

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Judgment and Decision Making"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3.12

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 3.12

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 3.12

[[capabilities]]
name = "Psychology"
family = "knowledge"
value = 3.09

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 3

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 3

[[capabilities]]
name = "Selective Attention"
family = "ability"
value = 3

[[capabilities]]
name = "Negotiation"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Instructing"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Fluency of Ideas"
family = "ability"
value = 2.88

[[capabilities]]
name = "Flexibility of Closure"
family = "ability"
value = 2.88

[[capabilities]]
name = "Time Sharing"
family = "ability"
value = 2.88

[[capabilities]]
name = "Finger Dexterity"
family = "ability"
value = 2.88

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Geography"
type = "Specialized Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Microsoft Access"
type = "Specialized Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Foreign Language"
type = "Common Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Email Software"
type = "Specialized Skill"

[[skills]]
name = "Chemistry"
type = "Specialized Skill"

[[skills]]
name = "Depth Perception"
type = "Common Skill"

[[skills]]
name = "Biology"
type = "Specialized Skill"

[[skills]]
name = "Physics"
type = "Specialized Skill"

[[skills]]
name = "Presentation Software"
type = "Specialized Skill"

[[skills]]
name = "Installation"
type = "Specialized Skill"

[[skills]]
name = "Financial Analysis Software"
type = "Specialized Skill"

[[skills]]
name = "Equipment Selection"
type = "Specialized Skill"

[[skills]]
name = "Equipment Maintenance"
type = "Specialized Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Access"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Amadeus Altea Reservation"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Computer reservation system CRS software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Corel WordPerfect Office Suite"
category = "Office suite software"
hot = false
inDemand = false

[[tools]]
example = "Delphi Technology"
category = "Financial analysis software"
hot = false
inDemand = false

[[tools]]
example = "Email software"
category = "Electronic mail software"
hot = false
inDemand = false

[[tools]]
example = "Galileo 360 Fares"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "GuestServe"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "MICROS Systems MICROS 9700 HMS"
category = "Point of sale POS software"
hot = false
inDemand = false

[[tools]]
example = "MICROS Systems OPERA Property Management System PMS"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Property management system PMS software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Property scheduling software"
category = "Calendar and scheduling software"
hot = false
inDemand = false

[[tools]]
example = "Sabre Airline Solutions SabreSonic Ticket"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Web browser software"
category = "Internet browser software"
hot = false
inDemand = false

[[tools]]
example = "Worldspan Go!"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[workContext]]
name = "Contact With Others"
value = 4.99

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 4.92

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 4.75

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 4.68

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 4.62

[[workContext]]
name = "Frequency of Decision Making"
value = 4.61

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 4.6

[[workContext]]
name = "Telephone Conversations"
value = 4.56

[[workContext]]
name = "Time Pressure"
value = 4.49

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 4.44

[[workContext]]
name = "Physical Proximity"
value = 4.24

[[workContext]]
name = "Freedom to Make Decisions"
value = 4.05

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 4.02

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 3.97

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 3.82

[[workContext]]
name = "Conflict Situations"
value = 3.64

[[workContext]]
name = "Degree of Automation"
value = 3.61

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 3.52

[[workContext]]
name = "Public Speaking"
value = 3.47

[[workContext]]
name = "Consequence of Error"
value = 3.45

[[workContext]]
name = "Spend Time Standing"
value = 3.26

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 3.23

[[workContext]]
name = "E-Mail"
value = 3.13

[[workContext]]
name = "Exposed to Contaminants"
value = 3.04

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 3.04

[[workContext]]
name = "Spend Time Sitting"
value = 3.03

[[workContext]]
name = "Outdoors, Exposed to All Weather Conditions"
value = 2.94

[[workContext]]
name = "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets"
value = 2.76

[[workContext]]
name = "Written Letters and Memos"
value = 2.7

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 2.68

[[workContext]]
name = "Health and Safety of Other Workers"
value = 2.64

[[workContext]]
name = "Pace Determined by Speed of Equipment"
value = 2.62

[[workContext]]
name = "Spend Time Walking or Running"
value = 2.56

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 2.35

[[workContext]]
name = "Level of Competition"
value = 2.24

[[workContext]]
name = "In an Enclosed Vehicle or Operate Enclosed Equipment"
value = 2.17

[[workContext]]
name = "Exposed to Very Hot or Cold Temperatures"
value = 2.04

[[workContext]]
name = "Spend Time Keeping or Regaining Balance"
value = 1.9

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 1.89

[[workContext]]
name = "Exposed to Minor Burns, Cuts, Bites, or Stings"
value = 1.82

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 6.09

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 5.54

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 4.7

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 4.39

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 4.08

[[personFit]]
name = "Dependability"
family = "work_style"
value = 4

[[personFit]]
name = "Sales"
family = "specific_interest_area"
value = 3.45

[[personFit]]
name = "Attention to Detail"
family = "work_style"
value = 3

[[personFit]]
name = "Cooperation"
family = "work_style"
value = 2.3

[[personFit]]
name = "Public Speaking"
family = "specific_interest_area"
value = 2.25

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 2.22

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 2.16

[[personFit]]
name = "Information Technology"
family = "specific_interest_area"
value = 2.14

[[personFit]]
name = "Realistic"
family = "career_interest_type"
value = 2.12

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 2.1

[[personFit]]
name = "Professional Advising"
family = "specific_interest_area"
value = 1.97

[[relatedRoles]]
socCode = "41-3041.00"
slug = "role-41-3041-00"
title = "Travel Agents"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "53-2031.00"
slug = "role-53-2031-00"
title = "Flight Attendants"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "53-6061.00"
slug = "role-53-6061-00"
title = "Passenger Attendants"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "39-6011.00"
slug = "role-39-6011-00"
title = "Baggage Porters and Bellhops"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-2021.00"
slug = "role-41-2021-00"
title = "Counter and Rental Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4081.00"
slug = "role-43-4081-00"
title = "Hotel, Motel, and Resort Desk Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "53-3052.00"
slug = "role-53-3052-00"
title = "Bus Drivers, Transit and Intercity"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-5032.00"
slug = "role-43-5032-00"
title = "Dispatchers, Except Police, Fire, and Ambulance"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "39-7012.00"
slug = "role-39-7012-00"
title = "Travel Guides"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-5011.00"
slug = "role-43-5011-00"
title = "Cargo and Freight Agents"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "39-6012.00"
slug = "role-39-6012-00"
title = "Concierges"
tier = "Supplemental"

[[relatedRoles]]
socCode = "43-5011.01"
slug = "role-43-5011-01"
title = "Freight Forwarders"
tier = "Supplemental"

[[careerClusters]]
cluster = "Hospitality, Events, & Tourism"
slug = "hospitality-events-tourism"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.61
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 0.227312
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = -0.5221337
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 0.4228141
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
