# Reservation and Transportation Ticket Agents and Travel Clerks

> Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-4181.00
- **Summary:** Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

## Aliases

- Customer Service Agent
- Reservation Agent
- Reservations Agent
- Ticket Agent
- Airline Ticket Agent
- Airport Sales Agent
- Reservationist
- Reservations and Ticketing Agent
- Station Agent
- Tour Sales Representative
- Aircraft Agent
- Aircraft Cabin Agent

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Examine passenger documentation to determine destinations and to assign boarding passes. | Core | 4.A.1.a.1.b |
| Trace lost, delayed, or misdirected baggage for customers. | Core | 4.A.1.a.2.b |
| Check baggage and cargo and direct passengers to designated locations for loading. | Core | 4.A.3.a.1.j |
| Provide boarding or disembarking assistance to passengers needing special assistance. | Core | 4.A.4.a.5.i |
| Confer with customers to determine their service requirements and travel preferences. | Core | 4.A.4.a.1.a |
| Announce arrival and departure information, using public address systems. | Core | 4.A.4.a.3.c |
| Provide clients with assistance in preparing required travel documents and forms. | Supplemental | 4.A.4.a.5.h |
| Prepare customer invoices and accept payment. | Supplemental | 4.A.4.c.3.d |
| Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | Core | 4.A.4.a.5.j |
| Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. | Core | 4.A.2.a.2.c |
| Maintain computerized inventories of available passenger space and provide information on space reserved or available. | Core | 4.A.3.b.6.h |
| Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. | Core | 4.A.4.a.1.b |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Clean facilities or equipment. | 4.A.3.a.1.c |
| Maintain security. | 4.A.3.a.1.k |
| Calculate costs of goods or services. | 4.A.2.b.1.a |
| Make travel, accommodations, or entertainment arrangements for others. | 4.A.4.a.5.j |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Compile data or documentation. | 4.A.2.a.2.c |
| Maintain inventory records. | 4.A.3.b.6.h |
| Discuss goods or services information with customers or patrons. | 4.A.4.a.1.a |
| Review customer information. | 4.A.1.a.1.b |
| Assist disabled or incapacitated individuals. | 4.A.4.a.5.i |
| Handle luggage or other possessions for patrons. | 4.A.3.a.1.j |
| Provide transportation information to passengers or customers. | 4.A.4.a.3.c |
| Provide notifications to customers or patrons. | 4.A.4.a.3.c |
| Track goods or materials. | 4.A.1.a.2.b |
| Promote products, services, or programs. | 4.A.4.a.6.c |
| Assist individuals with paperwork. | 4.A.4.a.5.h |
| Obtain information about goods or services. | 4.A.1.a.1.g |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.84 |
| Oral Expression | ability | 4.12 |
| Active Listening | essential_skill | 4 |
| Speaking | essential_skill | 4 |
| Service Orientation | transferable_skill | 4 |
| Oral Comprehension | ability | 4 |
| Speech Recognition | ability | 4 |
| Speech Clarity | ability | 4 |
| English Language | knowledge | 3.8 |
| Computers and Electronics | knowledge | 3.75 |
| Public Safety and Security | knowledge | 3.74 |
| Social Perceptiveness | transferable_skill | 3.62 |
| Written Comprehension | ability | 3.62 |
| Information Ordering | ability | 3.62 |
| Transportation | knowledge | 3.55 |
| Reading Comprehension | essential_skill | 3.5 |
| Geography | knowledge | 3.44 |
| Critical Thinking | essential_skill | 3.38 |
| Near Vision | ability | 3.38 |
| Persuasion | transferable_skill | 3.25 |
| Writing | essential_skill | 3.12 |
| Coordination | transferable_skill | 3.12 |
| Judgment and Decision Making | transferable_skill | 3.12 |
| Time Management | transferable_skill | 3.12 |
| Written Expression | ability | 3.12 |
| Problem Sensitivity | ability | 3.12 |
| Deductive Reasoning | ability | 3.12 |
| Psychology | knowledge | 3.09 |
| Active Learning | essential_skill | 3 |
| Monitoring | essential_skill | 3 |
| Complex Problem Solving | transferable_skill | 3 |
| Inductive Reasoning | ability | 3 |
| Category Flexibility | ability | 3 |
| Selective Attention | ability | 3 |
| Negotiation | transferable_skill | 2.88 |
| Instructing | transferable_skill | 2.88 |
| Fluency of Ideas | ability | 2.88 |
| Flexibility of Closure | ability | 2.88 |
| Time Sharing | ability | 2.88 |
| Finger Dexterity | ability | 2.88 |

## Skills

| Name | Type |
| --- | --- |
| Speech Recognition | Specialized Skill |
| Active Listening | Common Skill |
| English Language | Common Skill |
| Social Perceptiveness | Common Skill |
| Information Ordering | Specialized Skill |
| Reading Comprehension | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Geography | Specialized Skill |
| Critical Thinking | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Deductive Reasoning | Common Skill |
| Psychology | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Access | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Negotiation | Common Skill |
| Instructing | Specialized Skill |
| Finger Dexterity | Common Skill |
| Foreign Language | Common Skill |
| Mathematics | Common Skill |
| Systems Analysis | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Visualization | Specialized Skill |
| Telecommunications | Specialized Skill |
| Email Software | Specialized Skill |
| Chemistry | Specialized Skill |
| Depth Perception | Common Skill |
| Biology | Specialized Skill |
| Physics | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Financial Analysis Software | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Amadeus Altea Reservation | Data base user interface and query software | no | no |
| Computer reservation system CRS software | Data base user interface and query software | no | no |
| Corel WordPerfect Office Suite | Office suite software | no | no |
| Delphi Technology | Financial analysis software | no | no |
| Email software | Electronic mail software | no | no |
| Galileo 360 Fares | Data base user interface and query software | no | no |
| GuestServe | Data base user interface and query software | no | no |
| MICROS Systems MICROS 9700 HMS | Point of sale POS software | no | no |
| MICROS Systems OPERA Property Management System PMS | Data base user interface and query software | no | no |
| Property management system PMS software | Data base user interface and query software | no | no |
| Property scheduling software | Calendar and scheduling software | no | no |
| Sabre Airline Solutions SabreSonic Ticket | Data base user interface and query software | no | no |
| Web browser software | Internet browser software | no | no |
| Worldspan Go! | Data base user interface and query software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 4.99 |
| Importance of Repeating Same Tasks | 4.92 |
| Indoors, Environmentally Controlled | 4.75 |
| Importance of Being Exact or Accurate | 4.68 |
| Deal With External Customers or the Public in General | 4.62 |
| Frequency of Decision Making | 4.61 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.6 |
| Telephone Conversations | 4.56 |
| Time Pressure | 4.49 |
| Work With or Contribute to a Work Group or Team | 4.44 |
| Physical Proximity | 4.24 |
| Freedom to Make Decisions | 4.05 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.02 |
| Impact of Decisions on Co-workers or Company Results | 3.97 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 3.82 |
| Conflict Situations | 3.64 |
| Degree of Automation | 3.61 |
| Spend Time Making Repetitive Motions | 3.52 |
| Public Speaking | 3.47 |
| Consequence of Error | 3.45 |
| Spend Time Standing | 3.26 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.23 |
| E-Mail | 3.13 |
| Exposed to Contaminants | 3.04 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.04 |
| Spend Time Sitting | 3.03 |
| Outdoors, Exposed to All Weather Conditions | 2.94 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 2.76 |
| Written Letters and Memos | 2.7 |
| Determine Tasks, Priorities and Goals | 2.68 |
| Health and Safety of Other Workers | 2.64 |
| Pace Determined by Speed of Equipment | 2.62 |
| Spend Time Walking or Running | 2.56 |
| Work Outcomes and Results of Other Workers | 2.35 |
| Level of Competition | 2.24 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.17 |
| Exposed to Very Hot or Cold Temperatures | 2.04 |
| Spend Time Keeping or Regaining Balance | 1.9 |
| Spend Time Bending or Twisting Your Body | 1.89 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 1.82 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Less than a High School Diploma | 9.29 |
| Associate's Degree (or other 2-year degree) | 2.18 |
| Post-Secondary Certificate | 0.59 |
| Bachelor's Degree | 0.59 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Personal Service | specific_interest_area | 6.09 |
| Conventional | career_interest_type | 5.54 |
| Office Work | specific_interest_area | 4.7 |
| Social | career_interest_type | 4.39 |
| Enterprising | career_interest_type | 4.08 |
| Dependability | work_style | 4 |
| Sales | specific_interest_area | 3.45 |
| Attention to Detail | work_style | 3 |
| Cooperation | work_style | 2.3 |
| Public Speaking | specific_interest_area | 2.25 |
| Social Orientation | work_style | 2.22 |
| Management/Administration | specific_interest_area | 2.16 |
| Information Technology | specific_interest_area | 2.14 |
| Realistic | career_interest_type | 2.12 |
| Accounting | specific_interest_area | 2.1 |
| Professional Advising | specific_interest_area | 1.97 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 41-3041.00 | role-41-3041-00 | Travel Agents | Primary-Short |
| 53-2031.00 | role-53-2031-00 | Flight Attendants | Primary-Short |
| 53-6061.00 | role-53-6061-00 | Passenger Attendants | Primary-Short |
| 39-6011.00 | role-39-6011-00 | Baggage Porters and Bellhops | Primary-Short |
| 41-2021.00 | role-41-2021-00 | Counter and Rental Clerks | Primary-Short |
| 43-4081.00 | role-43-4081-00 | Hotel, Motel, and Resort Desk Clerks | Primary-Long |
| 53-3052.00 | role-53-3052-00 | Bus Drivers, Transit and Intercity | Primary-Long |
| 43-5032.00 | role-43-5032-00 | Dispatchers, Except Police, Fire, and Ambulance | Primary-Long |
| 39-7012.00 | role-39-7012-00 | Travel Guides | Primary-Long |
| 43-5011.00 | role-43-5011-00 | Cargo and Freight Agents | Primary-Long |
| 39-6012.00 | role-39-6012-00 | Concierges | Supplemental |
| 43-5011.01 | role-43-5011-01 | Freight Forwarders | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs


## Market

- **Median Wage:** 41460
- **Mean Wage:** 47720
- **Pct10Wage:** 34550
- **Pct25Wage:** 37200
- **Pct75Wage:** 54930
- **Pct90Wage:** 75050
- **Employment:** 127440
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 97650 | 42500 | 15.98 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 19600 | 40100 | 2.63 |
| 72 | 72 | Accommodation and Food Services | Sector | 4670 | 40740 | 0.4 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 2400 | 36670 | 1.03 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 1710 | 38270 | 0.78 |
| 721120 | 721120 | Casino Hotels | National industry | 720 | 39320 | 2.58 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 400 | 40000 | 0.2 |
| 62 | 62 | Health Care and Social Assistance | Sector | 120 | 55750 | 0.01 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 70 | 25340 |  |
| 81 | 81 | Other Services (except Public Administration) | Sector | 70 | 31290 |  |
| 561320 | 561320 | Temporary Help Services | National industry | 60 | 45330 |  |
| 51 | 51 | Information | Sector | 50 |  |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 97650 | 15.98 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 19600 | 2.63 |
| 721120 | 721120 | Casino Hotels | National industry | 720 | 2.58 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 2400 | 1.03 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 1710 | 0.78 |
| 72 | 72 | Accommodation and Food Services | Sector | 4670 | 0.4 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 400 | 0.2 |
| 62 | 62 | Health Care and Social Assistance | Sector | 120 | 0.01 |
- **Count:** 12

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.61 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.227312 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.5221337 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.4228141 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 71
- **Percentile:** 71
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 54 | felten_aioe |
| 65 | openai_gpts_are_gpts |
| 95 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.227312 | 54 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7999999999999999 | 65 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.3312201787699775 | 95 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.61
- **Percentile:** 52
- **Band:** Moderate
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.11428571428571428
- **Beta:** 0.45714285714285713
- **Gamma:** 0.7999999999999999

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Confer with customers to determine their service requirements and travel preferences. | 0.013249304668274384 | 4.59 |
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | 0.004827266041929427 | 4.16 |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | 0.0026704024912801087 | 4.36 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 2.8
- **Growth Percentile:** 50
- **Direction:** About average
- **Annual Openings Thousands:** 14.4
- **Annual Openings Percentile:** 72
- **Employment2024Thousands:** 131.9
- **Employment2034Thousands:** 135.6

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 6
- **Task Count:** 8
- **Total Sample:** 1956
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 45.74
- **Augmentation Share:** 42.78
- **Work Use Percent:** 6.5

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 43.4 |
| task iteration | 24.48 |
| learning | 17.52 |
| none | 9.2 |
| feedback loop | 2.34 |
| validation | 0.78 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 91.37 |
| work | 6.5 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. | 0.08281035129391173 | directive | 3 | 828 |
| Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. | 0.0815101887735967 | directive | 4 | 815 |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | 0.009501187648456056 | task iteration | 4 | 95 |
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | 0.0074009251156394555 | task iteration | 3 | 74 |
| Confer with customers to determine their service requirements and travel preferences. | 0.005600700087510939 | task iteration | 3 | 56 |
| Provide clients with assistance in preparing required travel documents and forms. | 0.005600700087510939 | directive | 3 | 56 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. | 100 | 815 |
| Confer with customers to determine their service requirements and travel preferences. | 100 | 56 |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | 98.94736842105263 | 95 |
| Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. | 98.91304347826086 | 828 |
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | 98.64864864864865 | 74 |
| Provide clients with assistance in preparing required travel documents and forms. | 96.42857142857143 | 56 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Give me a finished draft I can review and adjust. | directive |
| Do this for me: provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Give me a finished draft I can review and adjust. | directive |
| Let's work through this together, step by step: plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. I'll give feedback as we go. | task iteration |
| Let's work through this together, step by step: make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. I'll give feedback as we go. | task iteration |
| Let's work through this together, step by step: confer with customers to determine their service requirements and travel preferences. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 21
- **Skills:** 39
- **Capabilities:** 120
- **Tools:** 20
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** a28e0e940c551b4f