{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4181-00",
  "socCode": "43-4181.00",
  "title": "Reservation and Transportation Ticket Agents and Travel Clerks",
  "summary": "Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.",
  "aliases": [
    "Customer Service Agent",
    "Reservation Agent",
    "Reservations Agent",
    "Ticket Agent",
    "Airline Ticket Agent",
    "Airport Sales Agent",
    "Reservationist",
    "Reservations and Ticketing Agent",
    "Station Agent",
    "Tour Sales Representative",
    "Aircraft Agent",
    "Aircraft Cabin Agent"
  ],
  "tasks": [
    {
      "text": "Examine passenger documentation to determine destinations and to assign boarding passes.",
      "type": "Core",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "text": "Trace lost, delayed, or misdirected baggage for customers.",
      "type": "Core",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "text": "Check baggage and cargo and direct passengers to designated locations for loading.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Provide boarding or disembarking assistance to passengers needing special assistance.",
      "type": "Core",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "text": "Confer with customers to determine their service requirements and travel preferences.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Announce arrival and departure information, using public address systems.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Provide clients with assistance in preparing required travel documents and forms.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.5.h"
    },
    {
      "text": "Prepare customer invoices and accept payment.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "text": "Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.",
      "type": "Core",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "text": "Maintain computerized inventories of available passenger space and provide information on space reserved or available.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Clean facilities or equipment.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Maintain security.",
      "iwa": "4.A.3.a.1.k"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Make travel, accommodations, or entertainment arrangements for others.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "name": "Maintain inventory records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Discuss goods or services information with customers or patrons.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Review customer information.",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "name": "Assist disabled or incapacitated individuals.",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "name": "Handle luggage or other possessions for patrons.",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "name": "Provide transportation information to passengers or customers.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Provide notifications to customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Track goods or materials.",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "name": "Promote products, services, or programs.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Assist individuals with paperwork.",
      "iwa": "4.A.4.a.5.h"
    },
    {
      "name": "Obtain information about goods or services.",
      "iwa": "4.A.1.a.1.g"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.84
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 4
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.8
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.75
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.74
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 3.55
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Geography",
      "family": "knowledge",
      "value": 3.44
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Psychology",
      "family": "knowledge",
      "value": 3.09
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Flexibility of Closure",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Finger Dexterity",
      "family": "ability",
      "value": 2.88
    }
  ],
  "skills": [
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Amadeus Altea Reservation",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Computer reservation system CRS software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Corel WordPerfect Office Suite",
      "category": "Office suite software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Galileo 360 Fares",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "GuestServe",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MICROS Systems MICROS 9700 HMS",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MICROS Systems OPERA Property Management System PMS",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Property management system PMS software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Property scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Sabre Airline Solutions SabreSonic Ticket",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Worldspan Go!",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Contact With Others",
      "value": 4.99
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.92
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.75
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.68
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.62
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.61
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.6
    },
    {
      "name": "Telephone Conversations",
      "value": 4.56
    },
    {
      "name": "Time Pressure",
      "value": 4.49
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.44
    },
    {
      "name": "Physical Proximity",
      "value": 4.24
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.05
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 4.02
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.97
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.82
    },
    {
      "name": "Conflict Situations",
      "value": 3.64
    },
    {
      "name": "Degree of Automation",
      "value": 3.61
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.52
    },
    {
      "name": "Public Speaking",
      "value": 3.47
    },
    {
      "name": "Consequence of Error",
      "value": 3.45
    },
    {
      "name": "Spend Time Standing",
      "value": 3.26
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.23
    },
    {
      "name": "E-Mail",
      "value": 3.13
    },
    {
      "name": "Exposed to Contaminants",
      "value": 3.04
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.04
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.03
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.94
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 2.76
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.7
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 2.68
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.64
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 2.62
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.56
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.35
    },
    {
      "name": "Level of Competition",
      "value": 2.24
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 2.17
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.04
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.9
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.89
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.82
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "Less than a High School Diploma",
        "percentage": 9.29
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 2.18
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 0.59
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 0.59
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 6.09
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.54
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 4.7
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.39
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.08
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 3.45
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 2.3
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 2.25
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.22
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 2.16
    },
    {
      "name": "Information Technology",
      "family": "specific_interest_area",
      "value": 2.14
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 2.12
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 2.1
    },
    {
      "name": "Professional Advising",
      "family": "specific_interest_area",
      "value": 1.97
    }
  ],
  "relatedRoles": [
    {
      "socCode": "41-3041.00",
      "slug": "role-41-3041-00",
      "title": "Travel Agents",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-2031.00",
      "slug": "role-53-2031-00",
      "title": "Flight Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-6061.00",
      "slug": "role-53-6061-00",
      "title": "Passenger Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6011.00",
      "slug": "role-39-6011-00",
      "title": "Baggage Porters and Bellhops",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4081.00",
      "slug": "role-43-4081-00",
      "title": "Hotel, Motel, and Resort Desk Clerks",
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