entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-4171-00"
socCode = "43-4171.00"
title = "Receptionists and Information Clerks"
summary = "Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization."
aliases = ["Front Desk Receptionist", "Greeter", "Office Assistant", "Receptionist", "Clerk Specialist", "Information Assistant (Info Assistant)", "Medical Receptionist", "Member Services Representative (Member Services Rep)", "Registration Clerk", "Scheduler", "Appointment Clerk", "Appointment Scheduler"]

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"

[[preparation.educationDistribution]]
label = "High School Diploma"
percentage = 49.48

[[preparation.educationDistribution]]
label = "Some College Courses"
percentage = 25.66

[[preparation.educationDistribution]]
label = "Post-Secondary Certificate"
percentage = 20.86

[[preparation.educationDistribution]]
label = "Associate's Degree (or other 2-year degree)"
percentage = 3.68

[[preparation.educationDistribution]]
label = "Less than a High School Diploma"
percentage = 0.32

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 37230
meanWage = 38480
pct10Wage = 28280
pct25Wage = 32660
pct75Wage = 44070
pct90Wage = 48870
employment = 964530
areaTitle = "U.S."

[industries]
count = 59

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 449730
medianWage = 38410
lq = 3.11

[[industries.top]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 109250
medianWage = 33950
lq = 3.95

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 107660
medianWage = 37540
lq = 1.6

[[industries.top]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 61270
medianWage = 31150
lq = 3.71

[[industries.top]]
naics = "541940"
slug = "541940"
title = "Veterinary Services"
level = "National industry"
employment = 59110
medianWage = 36900
lq = 20.37

[[industries.top]]
naics = "713940"
slug = "713940"
title = "Fitness and Recreational Sports Centers"
level = "National industry"
employment = 51450
medianWage = 30370
lq = 13.05

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 40400
medianWage = 34770
lq = 0.41

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 33630
medianWage = 38330
lq = 0.6

[[industries.top]]
naics = "61"
slug = "61"
title = "Educational Services"
level = "Sector"
employment = 32020
medianWage = 36120
lq = 0.38

[[industries.top]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 22740
medianWage = 39320
lq = 0.58

[[industries.top]]
naics = "53"
slug = "53"
title = "Real Estate and Rental and Leasing"
level = "Sector"
employment = 22740
medianWage = 37390
lq = 1.54

[[industries.top]]
naics = "621310"
slug = "621310"
title = "Offices of Chiropractors"
level = "National industry"
employment = 18300
medianWage = 37130
lq = 20.05

[[industries.concentrated]]
naics = "541940"
slug = "541940"
title = "Veterinary Services"
level = "National industry"
employment = 59110
lq = 20.37

[[industries.concentrated]]
naics = "621310"
slug = "621310"
title = "Offices of Chiropractors"
level = "National industry"
employment = 18300
lq = 20.05

[[industries.concentrated]]
naics = "621320"
slug = "621320"
title = "Offices of Optometrists"
level = "National industry"
employment = 14710
lq = 15.42

[[industries.concentrated]]
naics = "713940"
slug = "713940"
title = "Fitness and Recreational Sports Centers"
level = "National industry"
employment = 51450
lq = 13.05

[[industries.concentrated]]
naics = "621340"
slug = "621340"
title = "Offices of Physical, Occupational and Speech Therapists, and Audiologists"
level = "National industry"
employment = 15160
lq = 5.08

[[industries.concentrated]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 109250
lq = 3.95

[[industries.concentrated]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 61270
lq = 3.71

[[industries.concentrated]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 449730
lq = 3.11

[aiOutlook]
teleworkable = false
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 75
percentile = 76
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 75
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 73
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 78
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.96
percentile = 91
band = "High"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.2
beta = 0.5333333333333333
gamma = 0.8666666666666667

[aiOutlook.bls]
growthPercent = 0
growthPercentile = 26
direction = "About average"
annualOpeningsThousands = 128.5
annualOpeningsPercentile = 97
employment2024Thousands = 1007.2
employment2034Thousands = 1007.6

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 1.013186
percentile = 75
band = "High"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 0.8666666666666667
percentile = 73
band = "High"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.24059462872820742
percentile = 78
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Analyze data to determine answers to questions from customers or members of the public."
usagePercent = 0.0722035750526891
importance = 4.22

[[aiOutlook.usageTasks]]
task = "Transmit information or documents to customers, using computer, mail, or facsimile machine."
usagePercent = 0.03379086229350599
importance = 4.12

[[aiOutlook.usageTasks]]
task = "Calculate and quote rates for tours, stocks, insurance policies, or other products or services."
usagePercent = 0.022082174447123976
importance = 4.21

[[aiOutlook.usageTasks]]
task = "Schedule appointments and maintain and update appointment calendars."
usagePercent = 0.007086837380704904
importance = 4.4

[[aiOutlook.usageTasks]]
task = "Process and prepare memos, correspondence, travel vouchers, or other documents."
usagePercent = 0.006676006228200272
importance = 3.43

[[aiOutlook.usageTasks]]
task = "Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided."
usagePercent = 0.006059759499443323
importance = 4.02

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 5
taskCount = 8
totalSample = 726
autonomyMedian = 3
dominantCollaboration = "directive"
automationShare = 55.07
augmentationShare = 33.13
workUsePercent = 76.7
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "directive"
percent = 55.07

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 33.13

[[aiPlaybook.useCase]]
label = "work"
percent = 76.7

[[aiPlaybook.useCase]]
label = "personal"
percent = 16.79

[[aiPlaybook.delegatedTasks]]
task = "Process and prepare memos, correspondence, travel vouchers, or other documents."
usagePercent = 0.03890486310788849
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 389

[[aiPlaybook.delegatedTasks]]
task = "Schedule appointments and maintain and update appointment calendars."
usagePercent = 0.012401550193774221
collaboration = "directive"
autonomyMedian = 3
sampleCount = 124

[[aiPlaybook.delegatedTasks]]
task = "Analyze data to determine answers to questions from customers or members of the public."
usagePercent = 0.007200900112514064
collaboration = "directive"
autonomyMedian = 3
sampleCount = 72

[[aiPlaybook.delegatedTasks]]
task = "Schedule space or equipment for special programs and prepare lists of participants."
usagePercent = 0.004600575071883986
collaboration = "directive"
autonomyMedian = 3
sampleCount = 46

[[aiPlaybook.delegatedTasks]]
task = "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents."
usagePercent = 0.0030003750468808603
collaboration = "directive"
autonomyMedian = 3
sampleCount = 30

[[aiPlaybook.boundaryTasks]]
task = "Schedule space or equipment for special programs and prepare lists of participants."
humanNeededPercent = 100
sampleCount = 46

[[aiPlaybook.boundaryTasks]]
task = "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents."
humanNeededPercent = 100
sampleCount = 30

[[aiPlaybook.boundaryTasks]]
task = "Schedule appointments and maintain and update appointment calendars."
humanNeededPercent = 99.19354838709677
sampleCount = 124

[[aiPlaybook.boundaryTasks]]
task = "Process and prepare memos, correspondence, travel vouchers, or other documents."
humanNeededPercent = 96.65809768637533
sampleCount = 389

[[aiPlaybook.boundaryTasks]]
task = "Analyze data to determine answers to questions from customers or members of the public."
humanNeededPercent = 91.66666666666666
sampleCount = 72

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: process and prepare memos, correspondence, travel vouchers, or other documents. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: schedule appointments and maintain and update appointment calendars. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: analyze data to determine answers to questions from customers or members of the public. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: schedule space or equipment for special programs and prepare lists of participants. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Give me a finished draft I can review and adjust."
collaboration = "directive"

[counts]
tasks = 18
skills = 46
capabilities = 120
tools = 39
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "728efae7aef75235"

[[tasks]]
text = "Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments."
type = "Core"
iwa = "4.A.2.b.5.c"

[[tasks]]
text = "Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations."
type = "Core"
iwa = "4.A.4.a.5.j"

[[tasks]]
text = "Receive payment and record receipts for services."
type = "Core"
iwa = "4.A.4.c.3.d"

[[tasks]]
text = "Schedule appointments and maintain and update appointment calendars."
type = "Core"
iwa = "4.A.2.b.5.c"

[[tasks]]
text = "Analyze data to determine answers to questions from customers or members of the public."
type = "Supplemental"
iwa = "4.A.2.a.4.g"

[[tasks]]
text = "Calculate and quote rates for tours, stocks, insurance policies, or other products or services."
type = "Supplemental"
iwa = "4.A.2.b.1.a"

[[tasks]]
text = "Transmit information or documents to customers, using computer, mail, or facsimile machine."
type = "Core"
iwa = "4.A.4.c.1.e"

[[tasks]]
text = "Hear and resolve complaints from customers or the public."
type = "Core"
iwa = "4.A.4.a.8.c"

[[tasks]]
text = "File and maintain records."
type = "Core"
iwa = "4.A.4.c.1.a"

[[tasks]]
text = "Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided."
type = "Core"
iwa = "4.A.4.a.1.a"

[[tasks]]
text = "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents."
type = "Core"
iwa = "4.A.2.a.3.a"

[[tasks]]
text = "Collect, sort, distribute, or prepare mail, messages, or courier deliveries."
type = "Core"
iwa = "4.A.2.a.2.b"

[[emergingTasks]]
text = "Enter and update databases of contact information, such as names, addresses, and phone numbers."

[[activities]]
name = "Schedule appointments."
iwa = "4.A.2.b.5.c"

[[activities]]
name = "Answer telephones to direct calls or provide information."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Collect deposits, payments or fees."
iwa = "4.A.4.c.3.d"

[[activities]]
name = "Proofread documents, records, or other files to ensure accuracy."
iwa = "4.A.2.a.3.a"

[[activities]]
name = "Operate computers or computerized equipment."
iwa = "4.A.3.b.1.e"

[[activities]]
name = "Greet customers, patrons, or visitors."
iwa = "4.A.4.a.5.j"

[[activities]]
name = "Respond to customer problems or complaints."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "File documents or records."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Send information, materials or documentation."
iwa = "4.A.4.c.1.e"

[[activities]]
name = "Analyze operational or research data."
iwa = "4.A.2.a.4.g"

[[activities]]
name = "Discuss goods or services information with customers or patrons."
iwa = "4.A.4.a.1.a"

[[activities]]
name = "Record personnel information."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Sort mail."
iwa = "4.A.2.a.2.b"

[[activities]]
name = "Distribute incoming mail."
iwa = "4.A.4.c.3.c"

[[activities]]
name = "Calculate costs of goods or services."
iwa = "4.A.2.b.1.a"

[[activities]]
name = "Order materials, supplies, or equipment."
iwa = "4.A.4.c.3.e"

[[activities]]
name = "Prepare business correspondence."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Schedule operational activities."
iwa = "4.A.2.b.5.b"

[[activities]]
name = "Provide notifications to customers or patrons."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Clean facilities or equipment."
iwa = "4.A.3.a.1.c"

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 4.21

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 4

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 3.88

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 3.88

[[capabilities]]
name = "Administrative"
family = "knowledge"
value = 3.87

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 3.75

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 3.75

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 3.73

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 3.62

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 3.62

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.4

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3.38

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 3.12

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 3.12

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.12

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Selective Attention"
family = "ability"
value = 3

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 2.88

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Time Sharing"
family = "ability"
value = 2.88

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 2.75

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 2.75

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 2.75

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 2.75

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 2.75

[[capabilities]]
name = "Far Vision"
family = "ability"
value = 2.75

[[capabilities]]
name = "Mathematics"
family = "knowledge"
value = 2.73

[[capabilities]]
name = "Public Safety and Security"
family = "knowledge"
value = 2.72

[[capabilities]]
name = "Administration and Management"
family = "knowledge"
value = 2.67

[[capabilities]]
name = "Telecommunications"
family = "knowledge"
value = 2.66

[[capabilities]]
name = "Persuasion"
family = "transferable_skill"
value = 2.62

[[capabilities]]
name = "Instructing"
family = "transferable_skill"
value = 2.62

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 2.62

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 2.62

[[capabilities]]
name = "Perceptual Speed"
family = "ability"
value = 2.62

[[capabilities]]
name = "Personnel and Human Resources"
family = "knowledge"
value = 2.55

[[capabilities]]
name = "Communications and Media"
family = "knowledge"
value = 2.5

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Microsoft Windows"
type = "Common Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Google Docs"
type = "Specialized Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Publisher"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Dynamics"
type = "Specialized Skill"

[[skills]]
name = "IBM Notes"
type = "Specialized Skill"

[[skills]]
name = "Google Drive"
type = "Specialized Skill"

[[skills]]
name = "Email Software"
type = "Specialized Skill"

[[skills]]
name = "Database Software"
type = "Specialized Skill"

[[skills]]
name = "Foreign Language"
type = "Common Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Physics"
type = "Specialized Skill"

[[skills]]
name = "Geography"
type = "Specialized Skill"

[[skills]]
name = "Depth Perception"
type = "Common Skill"

[[skills]]
name = "Chemistry"
type = "Specialized Skill"

[[skills]]
name = "Biology"
type = "Specialized Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = true

[[tools]]
example = "Google Docs"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Intuit QuickBooks"
category = "Accounting software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Windows"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "3M Post-it App"
category = "Word processing software"
hot = false
inDemand = false

[[tools]]
example = "Alpha Software Alpha Five"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Appointment scheduling software"
category = "Calendar and scheduling software"
hot = false
inDemand = false

[[tools]]
example = "Automated information system software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Billing software"
category = "Billing and invoicing software"
hot = false
inDemand = false

[[tools]]
example = "Blackbaud The Raiser's Edge"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Bookkeeping software"
category = "Accounting software"
hot = false
inDemand = false

[[tools]]
example = "Claim processing system software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Corel WordPerfect Office Suite"
category = "Office suite software"
hot = false
inDemand = false

[[tools]]
example = "Data entry software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Database software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Electronic calendar management software"
category = "Calendar and scheduling software"
hot = false
inDemand = false

[[tools]]
example = "Electronic health record EHR software"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Email software"
category = "Electronic mail software"
hot = false
inDemand = false

[[tools]]
example = "FileMaker Pro"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Filing system software"
category = "Document management software"
hot = false
inDemand = false

[[tools]]
example = "GE Healthcare Centricity EMR"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Google Drive"
category = "Cloud-based data access and sharing software"
hot = false
inDemand = false

[[tools]]
example = "HMS"
category = "Time accounting software"
hot = false
inDemand = false

[[tools]]
example = "IBM Check Processing Control System CPSC"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "IBM Notes"
category = "Electronic mail software"
hot = false
inDemand = false

[[tools]]
example = "Intrado SchoolMessenger"
category = "Mobile messaging service software"
hot = false
inDemand = false

[[tools]]
example = "Kodak Dental Systems Kodak SOFTDENT Practice management software PMS"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "McKesson Lytec"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Medical condition coding software"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Medical procedure coding software"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft Dynamics"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft Publisher"
category = "Desktop publishing software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft SharePoint Server"
category = "Document management software"
hot = false
inDemand = false

[[tools]]
example = "St. Paul Travelers e-CARMA"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Web browser software"
category = "Internet browser software"
hot = false
inDemand = false

[[workContext]]
name = "Telephone Conversations"
value = 5

[[workContext]]
name = "Contact With Others"
value = 4.88

[[workContext]]
name = "Frequency of Decision Making"
value = 4.56

[[workContext]]
name = "E-Mail"
value = 4.49

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 4.38

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 4.34

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 4.32

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 4.3

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 4.13

[[workContext]]
name = "Spend Time Sitting"
value = 4.06

[[workContext]]
name = "Freedom to Make Decisions"
value = 3.95

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 3.86

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 3.79

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 3.74

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 3.72

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 3.64

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 3.45

[[workContext]]
name = "Physical Proximity"
value = 3.3

[[workContext]]
name = "Conflict Situations"
value = 3.25

[[workContext]]
name = "Written Letters and Memos"
value = 2.99

[[workContext]]
name = "Exposed to Disease or Infections"
value = 2.88

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 2.82

[[workContext]]
name = "Time Pressure"
value = 2.71

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 2.67

[[workContext]]
name = "Exposed to Contaminants"
value = 2.43

[[workContext]]
name = "Spend Time Standing"
value = 2.39

[[workContext]]
name = "Degree of Automation"
value = 2.32

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 2.16

[[workContext]]
name = "Public Speaking"
value = 2.05

[[workContext]]
name = "Spend Time Walking or Running"
value = 2.05

[[workContext]]
name = "Consequence of Error"
value = 1.96

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 1.93

[[workContext]]
name = "Health and Safety of Other Workers"
value = 1.92

[[workContext]]
name = "Dealing with Violent or Physically Aggressive People"
value = 1.57

[[workContext]]
name = "Level of Competition"
value = 1.51

[[workContext]]
name = "Spend Time Kneeling, Crouching, Stooping, or Crawling"
value = 1.48

[[workContext]]
name = "Pace Determined by Speed of Equipment"
value = 1.47

[[workContext]]
name = "Exposed to Minor Burns, Cuts, Bites, or Stings"
value = 1.32

[[workContext]]
name = "Spend Time Keeping or Regaining Balance"
value = 1.3

[[workContext]]
name = "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets"
value = 1.27

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 6.44

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 6.3

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 4.68

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 4.26

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 3.57

[[personFit]]
name = "Dependability"
family = "work_style"
value = 3

[[personFit]]
name = "Health Care Service"
family = "specific_interest_area"
value = 2.55

[[personFit]]
name = "Cooperation"
family = "work_style"
value = 2.47

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 2.29

[[personFit]]
name = "Human Resources"
family = "specific_interest_area"
value = 2.11

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 2

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 1.96

[[personFit]]
name = "Realistic"
family = "career_interest_type"
value = 1.95

[[personFit]]
name = "Attention to Detail"
family = "work_style"
value = 1.89

[[personFit]]
name = "Empathy"
family = "work_style"
value = 1.86

[[personFit]]
name = "Public Speaking"
family = "specific_interest_area"
value = 1.84

[[relatedRoles]]
socCode = "43-6013.00"
slug = "role-43-6013-00"
title = "Medical Secretaries and Administrative Assistants"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-9061.00"
slug = "role-43-9061-00"
title = "Office Clerks, General"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4051.00"
slug = "role-43-4051-00"
title = "Customer Service Representatives"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-6014.00"
slug = "role-43-6014-00"
title = "Secretaries and Administrative Assistants, Except Legal, Medical, and Executive"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-2011.00"
slug = "role-43-2011-00"
title = "Switchboard Operators, Including Answering Service"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4111.00"
slug = "role-43-4111-00"
title = "Interviewers, Except Eligibility and Loan"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-6011.00"
slug = "role-43-6011-00"
title = "Executive Secretaries and Executive Administrative Assistants"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-2021.00"
slug = "role-41-2021-00"
title = "Counter and Rental Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "29-2099.08"
slug = "role-29-2099-08"
title = "Patient Representatives"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4021.00"
slug = "role-43-4021-00"
title = "Correspondence Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-1011.00"
slug = "role-43-1011-00"
title = "First-Line Supervisors of Office and Administrative Support Workers"
tier = "Supplemental"

[[relatedRoles]]
socCode = "41-3091.00"
slug = "role-41-3091-00"
title = "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel"
tier = "Supplemental"

[[careerClusters]]
cluster = "Hospitality, Events, & Tourism"
slug = "hospitality-events-tourism"

[[studyPrograms]]
title = "Agriculture, Agriculture Operations, and Related Sciences"
slug = "agriculture-agriculture-operations-and-related-sciences"

[[studyPrograms]]
title = "Business, Management, Marketing, and Related Support Services"
slug = "business-management-marketing-and-related-support-services"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.96
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 1.013186
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = 0.4573164
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 1.032934
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
