{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4171-00",
  "socCode": "43-4171.00",
  "title": "Receptionists and Information Clerks",
  "summary": "Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.",
  "aliases": [
    "Front Desk Receptionist",
    "Greeter",
    "Office Assistant",
    "Receptionist",
    "Clerk Specialist",
    "Information Assistant (Info Assistant)",
    "Medical Receptionist",
    "Member Services Representative (Member Services Rep)",
    "Registration Clerk",
    "Scheduler",
    "Appointment Clerk",
    "Appointment Scheduler"
  ],
  "tasks": [
    {
      "text": "Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.",
      "type": "Core",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Receive payment and record receipts for services.",
      "type": "Core",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "text": "Schedule appointments and maintain and update appointment calendars.",
      "type": "Core",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Analyze data to determine answers to questions from customers or members of the public.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.4.g"
    },
    {
      "text": "Calculate and quote rates for tours, stocks, insurance policies, or other products or services.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "text": "Transmit information or documents to customers, using computer, mail, or facsimile machine.",
      "type": "Core",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "text": "Hear and resolve complaints from customers or the public.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "File and maintain records.",
      "type": "Core",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "text": "Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.",
      "type": "Core",
      "iwa": "4.A.2.a.3.a"
    },
    {
      "text": "Collect, sort, distribute, or prepare mail, messages, or courier deliveries.",
      "type": "Core",
      "iwa": "4.A.2.a.2.b"
    }
  ],
  "emergingTasks": [
    {
      "text": "Enter and update databases of contact information, such as names, addresses, and phone numbers."
    }
  ],
  "activities": [
    {
      "name": "Schedule appointments.",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "name": "Answer telephones to direct calls or provide information.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Proofread documents, records, or other files to ensure accuracy.",
      "iwa": "4.A.2.a.3.a"
    },
    {
      "name": "Operate computers or computerized equipment.",
      "iwa": "4.A.3.b.1.e"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Respond to customer problems or complaints.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "File documents or records.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Send information, materials or documentation.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Analyze operational or research data.",
      "iwa": "4.A.2.a.4.g"
    },
    {
      "name": "Discuss goods or services information with customers or patrons.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Record personnel information.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Sort mail.",
      "iwa": "4.A.2.a.2.b"
    },
    {
      "name": "Distribute incoming mail.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Prepare business correspondence.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Schedule operational activities.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Provide notifications to customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Clean facilities or equipment.",
      "iwa": "4.A.3.a.1.c"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.21
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.87
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.73
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.4
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 2.73
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 2.72
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 2.67
    },
    {
      "name": "Telecommunications",
      "family": "knowledge",
      "value": 2.66
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.62
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 2.62
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Perceptual Speed",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 2.55
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 2.5
    }
  ],
  "skills": [
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Publisher",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "IBM Notes",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Drive",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Database Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks",
      "category": "Accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "3M Post-it App",
      "category": "Word processing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Alpha Software Alpha Five",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Appointment scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Automated information system software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Billing software",
      "category": "Billing and invoicing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Blackbaud The Raiser's Edge",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Bookkeeping software",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Claim processing system software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Corel WordPerfect Office Suite",
      "category": "Office suite software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Data entry software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Database software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Electronic calendar management software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Electronic health record EHR software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "FileMaker Pro",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Filing system software",
      "category": "Document management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "GE Healthcare Centricity EMR",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Google Drive",
      "category": "Cloud-based data access and sharing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "HMS",
      "category": "Time accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Check Processing Control System CPSC",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Notes",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Intrado SchoolMessenger",
      "category": "Mobile messaging service software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Kodak Dental Systems Kodak SOFTDENT Practice management software PMS",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "McKesson Lytec",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Medical condition coding software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Medical procedure coding software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Publisher",
      "category": "Desktop publishing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint Server",
      "category": "Document management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "St. Paul Travelers e-CARMA",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 5
    },
    {
      "name": "Contact With Others",
      "value": 4.88
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.56
    },
    {
      "name": "E-Mail",
      "value": 4.49
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.38
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.34
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.32
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.3
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.13
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.06
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.95
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.86
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.79
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.74
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.72
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.64
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.45
    },
    {
      "name": "Physical Proximity",
      "value": 3.3
    },
    {
      "name": "Conflict Situations",
      "value": 3.25
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.99
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 2.88
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.82
    },
    {
      "name": "Time Pressure",
      "value": 2.71
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 2.67
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.43
    },
    {
      "name": "Spend Time Standing",
      "value": 2.39
    },
    {
      "name": "Degree of Automation",
      "value": 2.32
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.16
    },
    {
      "name": "Public Speaking",
      "value": 2.05
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.05
    },
    {
      "name": "Consequence of Error",
      "value": 1.96
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.93
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 1.92
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.57
    },
    {
      "name": "Level of Competition",
      "value": 1.51
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.48
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.47
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.32
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.3
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.27
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 49.48
      },
      {
        "label": "Some College Courses",
        "percentage": 25.66
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 20.86
      },
      {
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        "percentage": 3.68
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