{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4151-00",
  "socCode": "43-4151.00",
  "title": "Order Clerks",
  "summary": "Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.",
  "aliases": [
    "Materials Specialist",
    "Order Clerk",
    "Warehouse Clerk",
    "Warehouse Person",
    "Hub Associate",
    "Order Analyst",
    "Order Entry Administrator (Order Entry Admin)",
    "Order Entry Representative (Order Entry Rep)",
    "Order Processing Clerk",
    "Order Taker",
    "Ad Taker (Advertising Taker)",
    "Advertising Clerk (Ad Clerk)"
  ],
  "tasks": [
    {
      "text": "Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.",
      "type": "Core",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "text": "Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.",
      "type": "Core",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "text": "Prepare invoices, shipping documents, and contracts.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "text": "Recommend merchandise or services that will meet customers' needs.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Inspect outgoing work for compliance with customers' specifications.",
      "type": "Core",
      "iwa": "4.A.1.b.2.f"
    },
    {
      "text": "Receive and respond to customer complaints.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Check inventory records to determine availability of requested merchandise.",
      "type": "Core",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "text": "Verify customer and order information for correctness, checking it against previously obtained information as necessary.",
      "type": "Core",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "text": "Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Direct specified departments or units to prepare and ship orders to designated locations.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Adjust inventory records to reflect product movement.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.1.e"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Obtain personal or financial information about customers or applicants.",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "name": "Prepare documentation for contracts, transactions, or regulatory compliance.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Provide notifications to customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Respond to customer problems or complaints.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Inspect shipments to ensure correct order fulfillment.",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "name": "Manage clerical or administrative activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Monitor inventories of products or materials.",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "name": "Verify accuracy of financial or transactional data.",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "name": "Promote products, services, or programs.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "File documents or records.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Calculate shipping costs.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Confer with coworkers to coordinate work activities.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Discuss goods or services information with customers or patrons.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Maintain inventory records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Send information, materials or documentation.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Inspect items for damage or defects.",
      "iwa": "4.A.1.b.2.f"
    },
    {
      "name": "Provide information to coworkers.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Recommend packing or shipping methods.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Calculate financial data.",
      "iwa": "4.A.1.b.3.c"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.36
    },
    {
      "name": "Production and Processing",
      "family": "knowledge",
      "value": 4.16
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 4.05
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.92
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.81
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.74
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.67
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.61
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 3.42
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.31
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.22
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.18
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Perceptual Speed",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Engineering and Technology",
      "family": "knowledge",
      "value": 3.1
    },
    {
      "name": "Mathematics",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Flexibility of Closure",
      "family": "ability",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Edge",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Acrobat",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Procurement Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apple Safari",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks",
      "category": "Accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Edge",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Mozilla Firefox",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Order management software",
      "category": "Procurement software",
      "hot": false,
      "inDemand": true
    },
    {
      "example": "Automated manifest system software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Corel WordPerfect Office Suite",
      "category": "Office suite software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Sterling Configure, Price, Quote",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Inventory management systems",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft System Center",
      "category": "Enterprise system management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Oracle JD Edwards EnterpriseOne",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Warehouse management system WMS",
      "category": "Materials requirements planning logistics and supply chain software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.98
    },
    {
      "name": "E-Mail",
      "value": 4.78
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.6
    },
    {
      "name": "Telephone Conversations",
      "value": 4.53
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.39
    },
    {
      "name": "Contact With Others",
      "value": 4.32
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.19
    },
    {
      "name": "Time Pressure",
      "value": 4.16
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.11
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.01
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.01
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.81
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.67
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.52
    },
    {
      "name": "Physical Proximity",
      "value": 3.48
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.47
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.46
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.39
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.34
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.14
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.1
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 2.96
    },
    {
      "name": "Conflict Situations",
      "value": 2.81
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.61
    },
    {
      "name": "Level of Competition",
      "value": 2.54
    },
    {
      "name": "Degree of Automation",
      "value": 2.48
    },
    {
      "name": "Spend Time Standing",
      "value": 2.45
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.33
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 2.32
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.27
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.05
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.93
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 1.88
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.65
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 1.64
    },
    {
      "name": "Exposed to Hazardous Conditions",
      "value": 1.63
    },
    {
      "name": "Consequence of Error",
      "value": 1.61
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.61
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.56
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.49
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 63.04
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 24.17
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 12.07
      },
      {
        "label": "Some College Courses",
        "percentage": 0.72
      }
    ]
  },
  "personFit": [
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 6.97
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 6.14
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.54
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 2.87
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 2.81
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 2.57
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 2.52
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 2.34
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 2.22
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 2.04
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 1.96
    },
    {
      "name": "Finance",
      "family": "specific_interest_area",
      "value": 1.91
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 1.67
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 1.66
    },
    {
      "name": "Information Technology",
      "family": "specific_interest_area",
      "value": 1.65
    },
    {
      "name": "Marketing/Advertising",
      "family": "specific_interest_area",
      "value": 1.63
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-5071.00",
      "slug": "role-43-5071-00",
      "title": "Shipping, Receiving, and Inventory Clerks",
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