{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4141-00",
  "socCode": "43-4141.00",
  "title": "New Accounts Clerks",
  "summary": "Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.",
  "aliases": [
    "Financial Services Representative",
    "Member Service Representative",
    "New Accounts Representative",
    "Personal Banker",
    "Banking Services Representative",
    "Customer Service Specialist",
    "Financial Service Representative",
    "New Accounts Clerk",
    "Relationship Banker",
    "Universal Banker",
    "Admit Clerk",
    "Bank Representative"
  ],
  "tasks": [
    {
      "text": "Perform teller duties as required.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Process loan applications.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Compile information about new accounts, enter account information into computers, and file related forms or other documents.",
      "type": "Core",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "text": "Collect and record customer deposits and fees and issue receipts, using computers.",
      "type": "Core",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "text": "Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Obtain credit records from reporting agencies.",
      "type": "Supplemental",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "text": "Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.",
      "type": "Core",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "text": "Refer customers to appropriate bank personnel to meet their financial needs.",
      "type": "Core",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "text": "Investigate and correct errors upon customers' request, according to customer and bank records.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Execute wire transfers of funds.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.",
      "type": "Core",
      "iwa": "4.A.4.c.3.c"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Execute sales or other financial transactions.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Discuss goods or services information with customers or patrons.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "name": "Enter information into databases or software programs.",
      "iwa": "4.A.3.b.1.f"
    },
    {
      "name": "Type documents.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Refer customers to appropriate personnel.",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "name": "Interview employees, customers, or others to collect information.",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Obtain personal or financial information about customers or applicants.",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Respond to customer problems or complaints.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Issue money, credit, or vouchers.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Operate office equipment.",
      "iwa": "4.A.3.a.3.a"
    },
    {
      "name": "Distribute materials to employees or customers.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "name": "Schedule appointments.",
      "iwa": "4.A.2.b.5.c"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.78
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 4.4
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 4.12
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.96
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.53
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.47
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.34
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.14
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.1
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Mathematical Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 2.96
    },
    {
      "name": "Mathematics",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Number Facility",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Law and Government",
      "family": "knowledge",
      "value": 2.86
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.75
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Internet Explorer",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Dynamics GP",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Corporate Information Factory CIF",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "DCI iCore",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Financial needs analysis software",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Fiserv financial services software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Harland Financial Solutions DepositPro",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Lotus Notes",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IPS-Sendero Relationship Profitability Manager Catalyst",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics GP",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Internet Explorer",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Systems Union Group MIS DecisionWare",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.9
    },
    {
      "name": "Contact With Others",
      "value": 4.89
    },
    {
      "name": "E-Mail",
      "value": 4.87
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.69
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.67
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.47
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.43
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.16
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.1
    },
    {
      "name": "Time Pressure",
      "value": 3.97
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.96
    },
    {
      "name": "Physical Proximity",
      "value": 3.86
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.85
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.83
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.58
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.48
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.46
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.42
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.32
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.32
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.25
    },
    {
      "name": "Conflict Situations",
      "value": 3.08
    },
    {
      "name": "Consequence of Error",
      "value": 3.07
    },
    {
      "name": "Degree of Automation",
      "value": 3.05
    },
    {
      "name": "Level of Competition",
      "value": 3.02
    },
    {
      "name": "Spend Time Standing",
      "value": 2.97
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.68
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.62
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.54
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.46
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.41
    },
    {
      "name": "Public Speaking",
      "value": 1.8
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.75
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 1.63
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.49
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.46
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 1.34
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.31
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 1.16
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.14
    }
  ],
  "preparation": {
    "jobZone": "3",
    "jobZoneName": "Job Zone Three: Medium Preparation Needed",
    "education": "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.",
    "experience": "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.",
    "svpRange": "(6.0 to < 7.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 45.6
      },
      {
        "label": "Some College Courses",
        "percentage": 28.22
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 15.45
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 10.73
      }
    ]
  },
  "personFit": [
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 6.86
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 5.85
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 5
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.65
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 4.51
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 3.96
    },
    {
      "name": "Finance",
      "family": "specific_interest_area",
      "value": 3.94
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.66
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 3.03
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 2.26
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.24
    },
    {
      "name": "Teaching/Education",
      "family": "specific_interest_area",
      "value": 1.99
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 1.93
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-3071.00",
      "slug": "role-43-3071-00",
      "title": "Tellers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4011.00",
      "slug": "role-43-4011-00",
      "title": "Brokerage Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-3091.00",
      "slug": "role-41-3091-00",
      "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4051.00",
      "slug": "role-43-4051-00",
      "title": "Customer Service Representatives",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-3031.00",
      "slug": "role-41-3031-00",
      "title": "Securities, Commodities, and Financial Services Sales Agents",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4041.00",
      "slug": "role-43-4041-00",
      "title": "Credit Authorizers, Checkers, and Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "13-2072.00",
      "slug": "role-13-2072-00",
      "title": "Loan Officers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-3011.00",
      "slug": "role-43-3011-00",
      "title": "Bill and Account Collectors",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4131.00",
      "slug": "role-43-4131-00",
      "title": "Loan Interviewers and Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "13-2052.00",
      "slug": "role-13-2052-00",
      "title": "Personal Financial Advisors",
      "tier": "Primary-Long"
    },
    {
      "socCode": "11-3031.00",
      "slug": "role-11-3031-00",
      "title": "Financial Managers",
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