# Interviewers, Except Eligibility and Loan

> Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-4111.00
- **Summary:** Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

## Aliases

- Admissions Clerk
- Admissions Representative
- Interviewer
- Registration Clerk
- Admitting Representative
- Data Collection Assistant
- Market Research Interviewer
- Research Interviewer
- Survey Interviewer
- Telephone Interviewer
- Admissions Advisor
- Admissions Associate

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | Core | 4.A.1.a.1.w |
| Locate and list addresses and households. | Supplemental | 4.A.1.a.1.n |
| Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options. | Core | 4.A.2.a.2.a |
| Identify and report problems in obtaining valid data. | Core | 4.A.4.a.7.c |
| Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments. | Core | 4.A.4.c.3.d |
| Review data obtained from interview for completeness and accuracy. | Core | 4.A.2.a.2.a |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | Core | 4.A.2.a.2.c |
| Perform patient services, such as answering the telephone or assisting patients with financial or medical questions. | Core | 4.A.4.a.3.c |
| Assist individuals in filling out applications or questionnaires. | Core | 4.A.4.a.5.h |
| Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation. | Core | 4.A.1.a.1.w |
| Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person. | Supplemental | 4.A.1.a.1.w |
| Supervise or train other staff members. | Core | 4.A.4.b.4.a |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Supervise clerical or administrative personnel. | 4.A.4.b.4.a |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Compile data or documentation. | 4.A.2.a.2.c |
| Code data or other information. | 4.A.3.b.1.f |
| Check data for recording errors. | 4.A.2.a.2.a |
| Assist individuals with paperwork. | 4.A.4.a.5.h |
| Verify accuracy of financial or transactional data. | 4.A.2.a.2.a |
| Negotiate financial arrangements. | 4.A.4.a.7.b |
| Resolve operational performance problems. | 4.A.4.a.7.c |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Answer telephones to direct calls or provide information. | 4.A.4.a.3.c |
| Prepare research or technical reports. | 4.A.3.b.6.c |
| Obtain personal or financial information about customers or applicants. | 4.A.1.a.1.n |
| Confer with coworkers to coordinate work activities. | 4.A.4.a.2.c |
| Analyze operational or research data. | 4.A.2.a.4.g |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.48 |
| Active Listening | essential_skill | 4 |
| Oral Expression | ability | 4 |
| Speaking | essential_skill | 3.88 |
| Oral Comprehension | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.88 |
| English Language | knowledge | 3.72 |
| Administrative | knowledge | 3.69 |
| Reading Comprehension | essential_skill | 3.5 |
| Written Comprehension | ability | 3.5 |
| Computers and Electronics | knowledge | 3.47 |
| Social Perceptiveness | transferable_skill | 3.38 |
| Written Expression | ability | 3.38 |
| Information Ordering | ability | 3.38 |
| Near Vision | ability | 3.38 |
| Mathematics | knowledge | 3.26 |
| Writing | essential_skill | 3.25 |
| Critical Thinking | essential_skill | 3.25 |
| Service Orientation | transferable_skill | 3.25 |
| Time Management | transferable_skill | 3.25 |
| Problem Sensitivity | ability | 3.25 |
| Deductive Reasoning | ability | 3.25 |
| Inductive Reasoning | ability | 3.25 |
| Selective Attention | ability | 3.25 |
| Complex Problem Solving | transferable_skill | 3.12 |
| Category Flexibility | ability | 3.12 |
| Administration and Management | knowledge | 3.08 |
| Monitoring | essential_skill | 3 |
| Coordination | transferable_skill | 3 |
| Persuasion | transferable_skill | 3 |
| Negotiation | transferable_skill | 3 |
| Active Learning | essential_skill | 2.88 |
| Learning Strategies | essential_skill | 2.88 |
| Instructing | transferable_skill | 2.88 |
| Management of Personnel Resources | transferable_skill | 2.88 |
| Communications and Media | knowledge | 2.69 |
| Judgment and Decision Making | transferable_skill | 2.62 |
| Personnel and Human Resources | knowledge | 2.54 |
| Therapy and Counseling | knowledge | 2.54 |

## Skills

| Name | Type |
| --- | --- |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| English Language | Common Skill |
| Reading Comprehension | Common Skill |
| Microsoft Teams | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Information Ordering | Specialized Skill |
| Mathematics | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Negotiation | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Active Learning | Common Skill |
| Telecommunications | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Psychology | Specialized Skill |
| Visualization | Specialized Skill |
| Statistical Software | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| Finger Dexterity | Common Skill |
| Foreign Language | Common Skill |
| Geography | Specialized Skill |
| Chemistry | Specialized Skill |
| Depth Perception | Common Skill |
| Project Management Software | Specialized Skill |
| Presentation Software | Specialized Skill |
| Medical Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Teams | Project management software | yes | yes |
| Zoom | Video conferencing software | yes | yes |
| MEDITECH software | Medical software | yes | no |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Office software | Office suite software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | no |
| Creative Research Systems The Survey System | Project management software | no | no |
| Electronic health record EHR software | Medical software | no | no |
| FileMaker Pro | Data base user interface and query software | no | no |
| FluidSurveys | Project management software | no | no |
| Jenzabar EX | Enterprise resource planning ERP software | no | no |
| Medical condition coding software | Medical software | no | no |
| Medical procedure coding software | Medical software | no | no |
| Microsoft Dynamics | Customer relationship management CRM software | no | no |
| Nebu Dub InterViewer | Project management software | no | no |
| Qualtrics Insight | Project management software | no | no |
| RIVS automated interview software | Human resources software | no | no |
| SaaS SurveyMonkey | Project management software | no | no |
| SAP Business Objects | Enterprise resource planning ERP software | no | no |
| Statistical software | Analytical or scientific software | no | no |
| Student information systems SIS software | Data base user interface and query software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 5 |
| E-Mail | 4.92 |
| Work With or Contribute to a Work Group or Team | 4.92 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.78 |
| Telephone Conversations | 4.73 |
| Importance of Being Exact or Accurate | 4.67 |
| Importance of Repeating Same Tasks | 4.63 |
| Spend Time Sitting | 4.59 |
| Deal With External Customers or the Public in General | 4.36 |
| Indoors, Environmentally Controlled | 4.23 |
| Time Pressure | 4.2 |
| Physical Proximity | 4.16 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 4.14 |
| Impact of Decisions on Co-workers or Company Results | 4.14 |
| Frequency of Decision Making | 4.13 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.97 |
| Spend Time Making Repetitive Motions | 3.91 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.85 |
| Conflict Situations | 3.8 |
| Freedom to Make Decisions | 3.76 |
| Determine Tasks, Priorities and Goals | 3.76 |
| Work Outcomes and Results of Other Workers | 3.55 |
| Health and Safety of Other Workers | 3.53 |
| Exposed to Disease or Infections | 3.48 |
| Written Letters and Memos | 3.36 |
| Level of Competition | 3.08 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.92 |
| Exposed to Contaminants | 2.74 |
| Degree of Automation | 2.63 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 2.5 |
| Exposed to Cramped Work Space, Awkward Positions | 2.5 |
| Consequence of Error | 2.34 |
| Public Speaking | 2.14 |
| Spend Time Walking or Running | 2 |
| Dealing with Violent or Physically Aggressive People | 1.98 |
| Pace Determined by Speed of Equipment | 1.93 |
| Spend Time Bending or Twisting Your Body | 1.87 |
| Spend Time Standing | 1.81 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.75 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 1.42 |

## Preparation

- **Job Zone:** 3
- **Job Zone Name:** Job Zone Three: Medium Preparation Needed
- **Education:** Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- **Experience:** Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- **Svp Range:** (6.0 to < 7.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 42.42 |
| Associate's Degree (or other 2-year degree) | 33.47 |
| Some College Courses | 5.87 |
| Bachelor's Degree | 0.94 |
| Master's Degree | 0.23 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 6.01 |
| Office Work | specific_interest_area | 5.79 |
| Social | career_interest_type | 4.12 |
| Dependability | work_style | 4 |
| Enterprising | career_interest_type | 3.66 |
| Health Care Service | specific_interest_area | 3.01 |
| Attention to Detail | work_style | 3 |
| Human Resources | specific_interest_area | 2.94 |
| Personal Service | specific_interest_area | 2.75 |
| Management/Administration | specific_interest_area | 2.59 |
| Accounting | specific_interest_area | 2.35 |
| Social Service | specific_interest_area | 2.26 |
| Social Orientation | work_style | 2.22 |
| Finance | specific_interest_area | 2.15 |
| Cooperation | work_style | 2.14 |
| Investigative | career_interest_type | 1.92 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-4061.00 | role-43-4061-00 | Eligibility Interviewers, Government Programs | Primary-Short |
| 29-2099.08 | role-29-2099-08 | Patient Representatives | Primary-Short |
| 43-9061.00 | role-43-9061-00 | Office Clerks, General | Primary-Short |
| 43-4161.00 | role-43-4161-00 | Human Resources Assistants, Except Payroll and Timekeeping | Primary-Short |
| 43-4171.00 | role-43-4171-00 | Receptionists and Information Clerks | Primary-Short |
| 43-6013.00 | role-43-6013-00 | Medical Secretaries and Administrative Assistants | Primary-Long |
| 43-6014.00 | role-43-6014-00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | Primary-Long |
| 43-4051.00 | role-43-4051-00 | Customer Service Representatives | Primary-Long |
| 43-4021.00 | role-43-4021-00 | Correspondence Clerks | Primary-Long |
| 29-9021.00 | role-29-9021-00 | Health Information Technologists and Medical Registrars | Primary-Long |
| 19-3022.00 | role-19-3022-00 | Survey Researchers | Supplemental |
| 19-4061.00 | role-19-4061-00 | Social Science Research Assistants | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Healthcare & Human Services | healthcare-human-services |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs


## Market

- **Median Wage:** 43830
- **Mean Wage:** 45400
- **Pct10Wage:** 31980
- **Pct25Wage:** 37380
- **Pct75Wage:** 50440
- **Pct90Wage:** 60960
- **Employment:** 157310
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 104910 | 44920 | 4.45 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 16650 | 36680 | 1.52 |
| 61 | 61 | Educational Services | Sector | 15200 | 48180 | 1.09 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 7630 | 39230 | 0.83 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 5250 | 45190 | 1.83 |
| 52 | 52 | Finance and Insurance | Sector | 1840 | 47590 | 0.29 |
| 561320 | 561320 | Temporary Help Services | National industry | 1790 | 43440 | 0.66 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 1440 | 43250 | 4.56 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 1330 | 46890 | 5.04 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 1310 | 46080 | 0.29 |
| 624120 | 624120 | Services for the Elderly and Persons with Disabilities | National industry | 1230 | 49250 | 0.5 |
| 541720 | 541720 | Research and Development in the Social Sciences and Humanities | National industry | 760 | 44150 | 12.25 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 541720 | 541720 | Research and Development in the Social Sciences and Humanities | National industry | 760 | 12.25 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 1330 | 5.04 |
| 621420 | 621420 | Outpatient Mental Health and Substance Abuse Centers | National industry | 1440 | 4.56 |
| 62 | 62 | Health Care and Social Assistance | Sector | 104910 | 4.45 |
| 621330 | 621330 | Offices of Mental Health Practitioners (except Physicians) | National industry | 500 | 2.03 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 5250 | 1.83 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 16650 | 1.52 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 570 | 1.24 |
- **Count:** 28

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.94 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.297031 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.2056872 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.44861 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 77
- **Percentile:** 78
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 87 | felten_aioe |
| 68 | openai_gpts_are_gpts |
| 76 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.297031 | 87 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.8275862068965517 | 68 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.23244158540883728 | 76 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.94
- **Percentile:** 86
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.5172413793103449
- **Beta:** 0.6724137931034483
- **Gamma:** 0.8275862068965517

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | 0.09305325604229918 | 4.22 |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 0.03841271275918311 | 4.57 |
| Identify and report problems in obtaining valid data. | 0.03235295325973978 | 4.42 |
| Prepare reports to provide answers in response to specific problems. | 0.01879552522708692 | 3.61 |
| Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension. | 0.003697480372541689 | 3.6 |
| Assist individuals in filling out applications or questionnaires. | 0.0017460323981446867 | 4.1 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -11.6
- **Growth Percentile:** 5
- **Direction:** Declining
- **Annual Openings Thousands:** 15.8
- **Annual Openings Percentile:** 74
- **Employment2024Thousands:** 164.3
- **Employment2034Thousands:** 145.1

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 3
- **Task Count:** 5
- **Total Sample:** 481
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 49.77
- **Augmentation Share:** 32
- **Work Use Percent:** 58.67

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 45.33 |
| task iteration | 19.33 |
| validation | 12.67 |
| none | 4.67 |
| feedback loop | 4.44 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 58.67 |
| personal | 33.11 |
| coursework | 4.22 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | 0.02620327540942618 | directive | 3 | 262 |
| Identify and report problems in obtaining valid data. | 0.013601700212526567 | validation | 3 | 136 |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 0.005200650081260158 | none | 3 | 52 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. | 98.07692307692307 | 52 |
| Identify and report problems in obtaining valid data. | 97.05882352941177 | 136 |
| Compile, record, and code results or data from interview or survey, using computer or specified form. | 93.89312977099237 | 262 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: compile, record, and code results or data from interview or survey, using computer or specified form. Give me a finished draft I can review and adjust. | directive |
| I'm going to identify and report problems in obtaining valid data. Review what I produce and flag anything wrong or missing. | validation |
| Help me with this part of my job: ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency | none |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 16
- **Skills:** 39
- **Capabilities:** 116
- **Tools:** 25
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** ad051e8f68514b71