{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4081-00",
  "socCode": "43-4081.00",
  "title": "Hotel, Motel, and Resort Desk Clerks",
  "summary": "Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.",
  "aliases": [
    "Front Desk Agent",
    "Front Desk Clerk",
    "Guest Services Agent (GSA)",
    "Night Auditor",
    "Desk Clerk",
    "Front Desk Associate",
    "Front Office Agent",
    "Guest Service Agent",
    "Guest Service Representative",
    "Floor Clerk",
    "Front Desk Attendant",
    "Front Desk Auditor"
  ],
  "tasks": [
    {
      "text": "Greet, register, and assign rooms to guests of hotels or motels.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Contact housekeeping or maintenance staff when guests report problems.",
      "type": "Core",
      "iwa": "4.A.4.a.2.g"
    },
    {
      "text": "Issue room keys and escort instructions to bellhops.",
      "type": "Core",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "text": "Verify customers' credit, and establish how the customer will pay for the accommodation.",
      "type": "Core",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "text": "Make and confirm reservations.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Keep records of room availability and guests' accounts, manually or using computers.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Review accounts and charges with guests during the check out process.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Record guest comments or complaints, referring customers to managers as necessary.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Compute bills, collect payments, and make change for guests.",
      "type": "Core",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "text": "Transmit and receive messages, using telephones or telephone switchboards.",
      "type": "Core",
      "iwa": "4.A.3.a.3.j"
    },
    {
      "text": "Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Maintain financial or account records.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Discuss goods or services information with customers or patrons.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Clean facilities or equipment.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Arrange food for serving.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Prepare employee work schedules.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Supervise clerical or administrative personnel.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Verify accuracy of financial or transactional data.",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Execute sales or other financial transactions.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Collect deposits, payments or fees.",
      "iwa": "4.A.4.c.3.d"
    },
    {
      "name": "Distribute materials to employees or customers.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Discuss account status or activity with customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Operate communications equipment or systems.",
      "iwa": "4.A.3.a.3.j"
    },
    {
      "name": "Report maintenance or equipment problems to appropriate personnel.",
      "iwa": "4.A.4.a.2.g"
    },
    {
      "name": "Make travel, accommodations, or entertainment arrangements for others.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Refer customers to appropriate personnel.",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "name": "Provide information to coworkers.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Store items.",
      "iwa": "4.A.3.a.2.ak"
    },
    {
      "name": "Sort mail.",
      "iwa": "4.A.2.a.2.b"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.35
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.19
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.67
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.64
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.35
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.18
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.05
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Originality",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 2.87
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 2.82
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Publisher",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Yardi software",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Property management system PMS software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": true
    },
    {
      "example": "ASI FrontDesk",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Blink",
      "category": "Instant messaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Incident tracking software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "InnQuest roomMaster",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Publisher",
      "category": "Desktop publishing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Ramesys Hospitality",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Resort Data Processing",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Contact With Others",
      "value": 4.95
    },
    {
      "name": "Telephone Conversations",
      "value": 4.84
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.84
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.8
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.72
    },
    {
      "name": "E-Mail",
      "value": 4.67
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.37
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.31
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 4.27
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.2
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.14
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.98
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.97
    },
    {
      "name": "Spend Time Standing",
      "value": 3.95
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.95
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.88
    },
    {
      "name": "Conflict Situations",
      "value": 3.81
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.79
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.77
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.73
    },
    {
      "name": "Physical Proximity",
      "value": 3.54
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.29
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.28
    },
    {
      "name": "Time Pressure",
      "value": 3.2
    },
    {
      "name": "Degree of Automation",
      "value": 2.64
    },
    {
      "name": "Level of Competition",
      "value": 2.63
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.56
    },
    {
      "name": "Public Speaking",
      "value": 2.43
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.3
    },
    {
      "name": "Consequence of Error",
      "value": 2.3
    },
    {
      "name": "Spend Time Sitting",
      "value": 2.26
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.15
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.84
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.69
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.56
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.45
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.42
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.42
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.38
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.34
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 75.03
      },
      {
        "label": "Some College Courses",
        "percentage": 10.79
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 6.17
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 4.6
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 2.42
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 1
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.93
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.72
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 4.74
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.49
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 3.8
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 3.54
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 2.62
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 2.51
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 2.47
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 2.46
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.33
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 2.11
    },
    {
      "name": "Finance",
      "family": "specific_interest_area",
      "value": 2
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 1.9
    }
  ],
  "relatedRoles": [
    {
      "socCode": "11-9081.00",
      "slug": "role-11-9081-00",
      "title": "Lodging Managers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6012.00",
      "slug": "role-39-6012-00",
      "title": "Concierges",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4171.00",
      "slug": "role-43-4171-00",
      "title": "Receptionists and Information Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-3093.00",
      "slug": "role-39-3093-00",
      "title": "Locker Room, Coatroom, and Dressing Room Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6011.00",
      "slug": "role-39-6011-00",
      "title": "Baggage Porters and Bellhops",
      "tier": "Primary-Long"
    },
    {
      "socCode": "35-9031.00",
      "slug": "role-35-9031-00",
      "title": "Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop",
      "tier": "Primary-Long"
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