{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4061-00",
  "socCode": "43-4061.00",
  "title": "Eligibility Interviewers, Government Programs",
  "summary": "Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.",
  "aliases": [
    "Eligibility Specialist",
    "Eligibility Worker",
    "Social Welfare Examiner (SWEX)",
    "Workforce Services Representative (WSR)",
    "Benefits Program Tech (Benefits Program Technician)",
    "Business and Employment Specialist",
    "Case Manager",
    "Eligibility Examiner",
    "Program Eligibility Specialist",
    "Workforce Advisor",
    "Authorization Specialist",
    "Business Employment Specialist"
  ],
  "tasks": [
    {
      "text": "Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.",
      "type": "Core",
      "iwa": "4.A.1.b.3.c"
    },
    {
      "text": "Keep records of assigned cases, and prepare required reports.",
      "type": "Core",
      "iwa": "4.A.3.b.6.b"
    },
    {
      "text": "Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.",
      "type": "Core",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "text": "Interview and investigate applicants for public assistance to gather information pertinent to their applications.",
      "type": "Core",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "text": "Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.",
      "type": "Core",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "text": "Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.",
      "type": "Core",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "text": "Check with employers or other references to verify answers and obtain further information.",
      "type": "Core",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "text": "Answer applicants' questions about benefits and claim procedures.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Provide social workers with pertinent information gathered during applicant interviews.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Schedule benefits claimants for adjudication interviews to address questions of eligibility.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.2.a"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Interview employees, customers, or others to collect information.",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "name": "Refer customers to appropriate personnel.",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "name": "Obtain personal or financial information about customers or applicants.",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "name": "Record information about legal matters.",
      "iwa": "4.A.3.b.6.b"
    },
    {
      "name": "Schedule appointments.",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "name": "Prepare documentation for contracts, transactions, or regulatory compliance.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Administer personnel recruitment or hiring activities.",
      "iwa": "4.A.4.c.2.a"
    },
    {
      "name": "Provide information to coworkers.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Calculate financial data.",
      "iwa": "4.A.1.b.3.c"
    },
    {
      "name": "Monitor financial information.",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "name": "Assist individuals with paperwork.",
      "iwa": "4.A.4.a.5.h"
    },
    {
      "name": "Investigate personal characteristics or activities of individuals.",
      "iwa": "4.A.1.a.1.o"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.91
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.36
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4.25
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4.25
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.84
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.77
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.53
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.44
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.35
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.34
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Law and Government",
      "family": "knowledge",
      "value": 3.1
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.01
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 2.77
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 2.75
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Meet",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Medical Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Zoom",
      "category": "Video conferencing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Acrobat Reader",
      "category": "Document management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Client assessment software",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Corel WinZip",
      "category": "Data compression software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "GE Healthcare Centricity EMR",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Google Meet",
      "category": "Video conferencing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Medicaid management information system MMIS",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Resource and patient management system RPMS patient registration software",
      "category": "Data base reporting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Resource and patient management system RPMS scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Telephone Conversations",
      "value": 4.75
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.68
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.64
    },
    {
      "name": "Contact With Others",
      "value": 4.42
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.37
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.36
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.28
    },
    {
      "name": "Time Pressure",
      "value": 4.28
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.25
    },
    {
      "name": "Written Letters and Memos",
      "value": 4.08
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 3.96
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 3.95
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.77
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.65
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.63
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.54
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.02
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.01
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 2.96
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.76
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.71
    },
    {
      "name": "Consequence of Error",
      "value": 2.67
    },
    {
      "name": "Physical Proximity",
      "value": 2.6
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.41
    },
    {
      "name": "Conflict Situations",
      "value": 2.38
    },
    {
      "name": "Level of Competition",
      "value": 2.26
    },
    {
      "name": "Degree of Automation",
      "value": 1.96
    },
    {
      "name": "Spend Time Standing",
      "value": 1.88
    },
    {
      "name": "Public Speaking",
      "value": 1.83
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.63
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 1.63
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.61
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.53
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.38
    },
    {
      "name": "Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection",
      "value": 1.38
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.36
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.35
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.26
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.18
    }
  ],
  "preparation": {
    "jobZone": "3",
    "jobZoneName": "Job Zone Three: Medium Preparation Needed",
    "education": "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.",
    "experience": "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.",
    "svpRange": "(6.0 to < 7.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 25.6
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 24.22
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 23.58
      },
      {
        "label": "Some College Courses",
        "percentage": 19.44
      },
      {
        "label": "Master's Degree",
        "percentage": 7.15
      }
    ]
  },
  "personFit": [
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 6.32
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 5.41
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.46
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 3.92
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 3.21
    },
    {
      "name": "Social Service",
      "family": "specific_interest_area",
      "value": 3.14
    },
    {
      "name": "Law",
      "family": "specific_interest_area",
      "value": 3.05
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 2.94
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 2.63
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 2.47
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 2.46
    },
    {
      "name": "Investigative",
      "family": "career_interest_type",
      "value": 2.45
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 2.31
    },
    {
      "name": "Finance",
      "family": "specific_interest_area",
      "value": 2.18
    },
    {
      "name": "Teaching/Education",
      "family": "specific_interest_area",
      "value": 2.06
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-4161.00",
      "slug": "role-43-4161-00",
      "title": "Human Resources Assistants, Except Payroll and Timekeeping",
      "tier": "Primary-Short"
    },
    {
      "socCode": "13-1071.00",
      "slug": "role-13-1071-00",
      "title": "Human Resources Specialists",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4111.00",
      "slug": "role-43-4111-00",
      "title": "Interviewers, Except Eligibility and Loan",
      "tier": "Primary-Short"
    },
    {
      "socCode": "13-1141.00",
      "slug": "role-13-1141-00",
      "title": "Compensation, Benefits, and Job Analysis Specialists",
      "tier": "Primary-Short"
    },
    {
      "socCode": "11-9151.00",
      "slug": "role-11-9151-00",
      "title": "Social and Community Service Managers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-9041.00",
      "slug": "role-43-9041-00",
      "title": "Insurance Claims and Policy Processing Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "13-1041.00",
      "slug": "role-13-1041-00",
      "title": "Compliance Officers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "13-1031.00",
      "slug": "role-13-1031-00",
      "title": "Claims Adjusters, Examiners, and Investigators",
      "tier": "Primary-Long"
    },
    {
      "socCode": "29-2099.08",
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