entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-4051-00"
socCode = "43-4051.00"
title = "Customer Service Representatives"
summary = "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support."
aliases = ["Account Representative", "Customer Service Representative (CSR)", "Customer Service Specialist", "Member Services Representative (Member Services Rep)", "Call Center Representative", "Client Services Representative", "Customer Care Representative (CCR)", "Customer Service Agent", "Customer Support Representative (Customer Support Rep)", "Guest Service Agent", "Account Adjuster", "Adjustment Clerk"]
emergingTasks = []

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"

[[preparation.educationDistribution]]
label = "High School Diploma"
percentage = 54.76

[[preparation.educationDistribution]]
label = "Some College Courses"
percentage = 17.36

[[preparation.educationDistribution]]
label = "Bachelor's Degree"
percentage = 14.22

[[preparation.educationDistribution]]
label = "Associate's Degree (or other 2-year degree)"
percentage = 13.67

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 42830
meanWage = 45380
pct10Wage = 30690
pct25Wage = 35970
pct75Wage = 50140
pct90Wage = 62730
employment = 2725930
areaTitle = "U.S."

[industries]
count = 64

[[industries.top]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 487850
medianWage = 46660
lq = 4.43

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 472080
medianWage = 36390
lq = 1.71

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 405860
medianWage = 37550
lq = 2.54

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 195800
medianWage = 44610
lq = 1.03

[[industries.top]]
naics = "42"
slug = "42"
title = "Wholesale Trade"
level = "Sector"
employment = 172500
medianWage = 47530
lq = 1.62

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 164740
medianWage = 42380
lq = 0.4

[[industries.top]]
naics = "31-33"
slug = "31-33"
title = "Manufacturing"
level = "Sector"
employment = 132160
medianWage = 49330
lq = 0.59

[[industries.top]]
naics = "524210"
slug = "524210"
title = "Insurance Agencies and Brokerages"
level = "National industry"
employment = 125640
medianWage = 45260
lq = 7.18

[[industries.top]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 116740
medianWage = 47170
lq = 2.35

[[industries.top]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 112270
medianWage = 47900
lq = 2.18

[[industries.top]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 107050
medianWage = 45210
lq = 0.82

[[industries.top]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 68730
medianWage = 38030
lq = 0.88

[[industries.concentrated]]
naics = "524114"
slug = "524114"
title = "Direct Health and Medical Insurance Carriers"
level = "National industry"
employment = 68480
lq = 8.63

[[industries.concentrated]]
naics = "524210"
slug = "524210"
title = "Insurance Agencies and Brokerages"
level = "National industry"
employment = 125640
lq = 7.18

[[industries.concentrated]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 487850
lq = 4.43

[[industries.concentrated]]
naics = "22"
slug = "22"
title = "Utilities"
level = "Sector"
employment = 26540
lq = 2.59

[[industries.concentrated]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 405860
lq = 2.54

[[industries.concentrated]]
naics = "713940"
slug = "713940"
title = "Fitness and Recreational Sports Centers"
level = "National industry"
employment = 27800
lq = 2.49

[[industries.concentrated]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 116740
lq = 2.35

[[industries.concentrated]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 112270
lq = 2.18

[aiOutlook]
teleworkable = true
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 89
percentile = 94
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 72
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 95
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 99
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.55
percentile = 49
band = "Moderate"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.13636363636363635
beta = 0.5681818181818182
gamma = 1

[aiOutlook.bls]
growthPercent = -5.5
growthPercentile = 11
direction = "Declining"
annualOpeningsThousands = 341.7
annualOpeningsPercentile = 99
employment2024Thousands = 2814
employment2034Thousands = 2660.3

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 0.9562519
percentile = 72
band = "High"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 1
percentile = 95
band = "High"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.4078036834419938
percentile = 99
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints."
usagePercent = 0.0313258753784782
importance = 4.67

[[aiOutlook.usageTasks]]
task = "Review insurance policy terms to determine whether a particular loss is covered by insurance."
usagePercent = 0.019000940803339236
importance = 4.05

[[aiOutlook.usageTasks]]
task = "Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills."
usagePercent = 0.011400564482003541
importance = 4.19

[[aiOutlook.usageTasks]]
task = "Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments."
usagePercent = 0.0019514479743970028
importance = 4.22

[[aiOutlook.usageTasks]]
task = "Refer unresolved customer grievances to designated departments for further investigation."
usagePercent = 0.0017460323981446867
importance = 4.07

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 4
taskCount = 5
totalSample = 749
autonomyMedian = 3
dominantCollaboration = "directive"
automationShare = 41.24
augmentationShare = 35.45
workUsePercent = 47.03
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "directive"
percent = 37.93

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 27.59

[[aiPlaybook.collaboration]]
label = "none"
percent = 11.59

[[aiPlaybook.collaboration]]
label = "learning"
percent = 7.86

[[aiPlaybook.collaboration]]
label = "feedback loop"
percent = 3.31

[[aiPlaybook.useCase]]
label = "personal"
percent = 51.17

[[aiPlaybook.useCase]]
label = "work"
percent = 47.03

[[aiPlaybook.delegatedTasks]]
task = "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken."
usagePercent = 0.029303662957869733
collaboration = "directive"
autonomyMedian = 3
sampleCount = 293

[[aiPlaybook.delegatedTasks]]
task = "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints."
usagePercent = 0.025803225403175395
collaboration = "directive"
autonomyMedian = 3
sampleCount = 258

[[aiPlaybook.delegatedTasks]]
task = "Review insurance policy terms to determine whether a particular loss is covered by insurance."
usagePercent = 0.009101137642205276
collaboration = "learning"
autonomyMedian = 3
sampleCount = 91

[[aiPlaybook.delegatedTasks]]
task = "Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills."
usagePercent = 0.008301037629703713
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 83

[[aiPlaybook.boundaryTasks]]
task = "Review insurance policy terms to determine whether a particular loss is covered by insurance."
humanNeededPercent = 97.8021978021978
sampleCount = 91

[[aiPlaybook.boundaryTasks]]
task = "Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills."
humanNeededPercent = 96.3855421686747
sampleCount = 83

[[aiPlaybook.boundaryTasks]]
task = "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints."
humanNeededPercent = 96.12403100775194
sampleCount = 258

[[aiPlaybook.boundaryTasks]]
task = "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken."
humanNeededPercent = 89.76109215017065
sampleCount = 293

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Teach me how to review insurance policy terms to determine whether a particular loss is covered by insurance, then check my work as I try it myself."
collaboration = "learning"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. I'll give feedback as we go."
collaboration = "task iteration"

[counts]
tasks = 13
skills = 68
capabilities = 120
tools = 112
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "746f52dcd6f29a24"

[[tasks]]
text = "Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints."
type = "Core"
iwa = "4.A.4.a.1.a"

[[tasks]]
text = "Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken."
type = "Core"
iwa = "4.A.3.b.6.j"

[[tasks]]
text = "Check to ensure that appropriate changes were made to resolve customers' problems."
type = "Core"
iwa = "4.A.4.a.8.c"

[[tasks]]
text = "Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills."
type = "Supplemental"
iwa = "4.A.4.a.8.c"

[[tasks]]
text = "Determine charges for services requested, collect deposits or payments, or arrange for billing."
type = "Core"
iwa = "4.A.2.b.1.a"

[[tasks]]
text = "Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers."
type = "Core"
iwa = "4.A.3.b.6.m"

[[tasks]]
text = "Refer unresolved customer grievances to designated departments for further investigation."
type = "Core"
iwa = "4.A.4.a.5.a"

[[tasks]]
text = "Review insurance policy terms to determine whether a particular loss is covered by insurance."
type = "Supplemental"
iwa = "4.A.2.a.3.c"

[[tasks]]
text = "Solicit sales of new or additional services or products."
type = "Supplemental"
iwa = "4.A.4.a.6.c"

[[tasks]]
text = "Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods."
type = "Supplemental"
iwa = "4.A.2.a.2.a"

[[tasks]]
text = "Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills."
type = "Supplemental"
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Discuss goods or services information with customers or patrons."
iwa = "4.A.4.a.1.a"

[[activities]]
name = "Maintain financial or account records."
iwa = "4.A.3.b.6.j"

[[activities]]
name = "Respond to customer problems or complaints."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Execute sales or other financial transactions."
iwa = "4.A.4.c.1.c"

[[activities]]
name = "Provide notifications to customers or patrons."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Refer customers to appropriate personnel."
iwa = "4.A.4.a.5.a"

[[activities]]
name = "Calculate costs of goods or services."
iwa = "4.A.2.b.1.a"

[[activities]]
name = "Collect deposits, payments or fees."
iwa = "4.A.4.c.3.d"

[[activities]]
name = "Prepare documentation for contracts, transactions, or regulatory compliance."
iwa = "4.A.3.b.6.m"

[[activities]]
name = "Promote products, services, or programs."
iwa = "4.A.4.a.6.c"

[[activities]]
name = "Review customer insurance information."
iwa = "4.A.2.a.3.c"

[[activities]]
name = "Verify accuracy of financial or transactional data."
iwa = "4.A.2.a.2.a"

[[activities]]
name = "Process customer bills or payments."
iwa = "4.A.4.c.1.c"

[[activities]]
name = "Recommend packing or shipping methods."
iwa = "4.A.4.b.6.e"

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 4.7

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 4.12

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 4.12

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 4

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 4

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 4

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 3.92

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 3.88

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3.62

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.62

[[capabilities]]
name = "Administration and Management"
family = "knowledge"
value = 3.51

[[capabilities]]
name = "Sales and Marketing"
family = "knowledge"
value = 3.45

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 3.38

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 3.38

[[capabilities]]
name = "Mathematics"
family = "knowledge"
value = 3.34

[[capabilities]]
name = "Administrative"
family = "knowledge"
value = 3.29

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.28

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 3.25

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 3.25

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 3.12

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 3.12

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Persuasion"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Negotiation"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Economics and Accounting"
family = "knowledge"
value = 2.91

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 2.88

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Judgment and Decision Making"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Selective Attention"
family = "ability"
value = 2.88

[[capabilities]]
name = "Public Safety and Security"
family = "knowledge"
value = 2.82

[[capabilities]]
name = "Instructing"
family = "transferable_skill"
value = 2.75

[[capabilities]]
name = "Fluency of Ideas"
family = "ability"
value = 2.75

[[capabilities]]
name = "Originality"
family = "ability"
value = 2.75

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 2.75

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Windows"
type = "Common Skill"

[[skills]]
name = "Microsoft Teams"
type = "Specialized Skill"

[[skills]]
name = "Microsoft SharePoint"
type = "Specialized Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Microsoft Access"
type = "Specialized Skill"

[[skills]]
name = "Google Docs"
type = "Specialized Skill"

[[skills]]
name = "Facebook"
type = "Specialized Skill"

[[skills]]
name = "Adobe Photoshop"
type = "Specialized Skill"

[[skills]]
name = "Adobe Illustrator"
type = "Specialized Skill"

[[skills]]
name = "Adobe Acrobat"
type = "Specialized Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Tax Software"
type = "Specialized Skill"

[[skills]]
name = "Skype"
type = "Common Skill"

[[skills]]
name = "Microsoft Publisher"
type = "Specialized Skill"

[[skills]]
name = "Microsoft OneNote"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Internet Explorer"
type = "Common Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = true

[[tools]]
example = "Adobe Acrobat"
category = "Document management software"
hot = true
inDemand = false

[[tools]]
example = "Adobe Creative Cloud software"
category = "Graphics or photo imaging software"
hot = true
inDemand = false

[[tools]]
example = "Adobe Illustrator"
category = "Graphics or photo imaging software"
hot = true
inDemand = false

[[tools]]
example = "Adobe Photoshop"
category = "Graphics or photo imaging software"
hot = true
inDemand = false

[[tools]]
example = "Apple macOS"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "Facebook"
category = "Web page creation and editing software"
hot = true
inDemand = false

[[tools]]
example = "Google Docs"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Intuit QuickBooks"
category = "Accounting software"
hot = true
inDemand = false

[[tools]]
example = "Kronos Workforce Timekeeper"
category = "Time accounting software"
hot = true
inDemand = false

[[tools]]
example = "MEDITECH software"
category = "Medical software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Access"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft SharePoint"
category = "Document management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Teams"
category = "Project management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Windows"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Oracle Database"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Oracle PeopleSoft"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = false

[[tools]]
example = "Salesforce software"
category = "Customer relationship management CRM software"
hot = true
inDemand = false

[[tools]]
example = "SAP software"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = false

[[tools]]
example = "Slack"
category = "Cloud-based data access and sharing software"
hot = true
inDemand = false

[[tools]]
example = "Yardi software"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Zoom"
category = "Video conferencing software"
hot = true
inDemand = false

[[tools]]
example = "Active Data Online WebChat"
category = "Network conferencing software"
hot = false
inDemand = false

[[tools]]
example = "ADP Workforce Now"
category = "Human resources software"
hot = false
inDemand = false

[[tools]]
example = "Airtable"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Apple Keynote"
category = "Presentation software"
hot = false
inDemand = false

[[tools]]
example = "Applied Systems Vision"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "AS/400 Database"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Astute Solutions PowerCenter"
category = "Electronic mail software"
hot = false
inDemand = false

[[tools]]
example = "Austin Logistics CallSelect"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Austin Logistics CallTech"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Austin Logistics Valeo"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Avidian Technologies Prophet"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Blackbaud The Raiser's Edge"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Citrix cloud computing software"
category = "Access software"
hot = false
inDemand = false

[[tools]]
example = "Customer account management software"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[workContext]]
name = "Telephone Conversations"
value = 5

[[workContext]]
name = "Contact With Others"
value = 4.85

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 4.83

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 4.79

[[workContext]]
name = "Time Pressure"
value = 4.55

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 4.53

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 4.45

[[workContext]]
name = "E-Mail"
value = 4.33

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 4.21

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 4.2

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 4.03

[[workContext]]
name = "Spend Time Sitting"
value = 4

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 3.99

[[workContext]]
name = "Frequency of Decision Making"
value = 3.89

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 3.86

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 3.61

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 3.6

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 3.37

[[workContext]]
name = "Conflict Situations"
value = 3.32

[[workContext]]
name = "Physical Proximity"
value = 3.24

[[workContext]]
name = "Spend Time Standing"
value = 3.23

[[workContext]]
name = "Freedom to Make Decisions"
value = 3.05

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 2.91

[[workContext]]
name = "Level of Competition"
value = 2.91

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 2.65

[[workContext]]
name = "Written Letters and Memos"
value = 2.57

[[workContext]]
name = "Health and Safety of Other Workers"
value = 2.36

[[workContext]]
name = "Degree of Automation"
value = 2.26

[[workContext]]
name = "Consequence of Error"
value = 2.16

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 2.12

[[workContext]]
name = "Spend Time Walking or Running"
value = 1.94

[[workContext]]
name = "Dealing with Violent or Physically Aggressive People"
value = 1.71

[[workContext]]
name = "Exposed to Disease or Infections"
value = 1.68

[[workContext]]
name = "Public Speaking"
value = 1.65

[[workContext]]
name = "Spend Time Kneeling, Crouching, Stooping, or Crawling"
value = 1.52

[[workContext]]
name = "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets"
value = 1.48

[[workContext]]
name = "Exposed to Contaminants"
value = 1.44

[[workContext]]
name = "Exposed to High Places"
value = 1.43

[[workContext]]
name = "Pace Determined by Speed of Equipment"
value = 1.4

[[workContext]]
name = "Outdoors, Exposed to All Weather Conditions"
value = 1.29

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 6.32

[[personFit]]
name = "Dependability"
family = "work_style"
value = 6

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 5.79

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 5.08

[[personFit]]
name = "Cooperation"
family = "work_style"
value = 5

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 4

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 3.77

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 3.68

[[personFit]]
name = "Self-Control"
family = "work_style"
value = 3

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 2.46

[[personFit]]
name = "Sales"
family = "specific_interest_area"
value = 2.41

[[personFit]]
name = "Empathy"
family = "work_style"
value = 2.14

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 2.09

[[personFit]]
name = "Optimism"
family = "work_style"
value = 2.06

[[personFit]]
name = "Realistic"
family = "career_interest_type"
value = 1.97

[[relatedRoles]]
socCode = "41-3091.00"
slug = "role-41-3091-00"
title = "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-9041.00"
slug = "role-41-9041-00"
title = "Telemarketers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-9041.00"
slug = "role-43-9041-00"
title = "Insurance Claims and Policy Processing Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4041.00"
slug = "role-43-4041-00"
title = "Credit Authorizers, Checkers, and Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4141.00"
slug = "role-43-4141-00"
title = "New Accounts Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4171.00"
slug = "role-43-4171-00"
title = "Receptionists and Information Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-3021.00"
slug = "role-43-3021-00"
title = "Billing and Posting Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4011.00"
slug = "role-43-4011-00"
title = "Brokerage Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-3011.00"
slug = "role-43-3011-00"
title = "Bill and Account Collectors"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4151.00"
slug = "role-43-4151-00"
title = "Order Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-1012.00"
slug = "role-41-1012-00"
title = "First-Line Supervisors of Non-Retail Sales Workers"
tier = "Supplemental"

[[relatedRoles]]
socCode = "41-2021.00"
slug = "role-41-2021-00"
title = "Counter and Rental Clerks"
tier = "Supplemental"

[[careerClusters]]
cluster = "Marketing & Sales"
slug = "marketing-sales"

[[studyPrograms]]
title = "Business, Management, Marketing, and Related Support Services"
slug = "business-management-marketing-and-related-support-services"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.55
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 0.9562519
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = 0.415471
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 1.075894
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
