{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-43-4021-00",
  "socCode": "43-4021.00",
  "title": "Correspondence Clerks",
  "summary": "Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.",
  "aliases": [
    "Correspondence Clerk",
    "Correspondence Coordinator",
    "Correspondence Representative (Correspondence Rep)",
    "Dispute Resolution Analyst",
    "Chargeback Specialist",
    "Claims Correspondence Clerk",
    "Correspondent",
    "Dispute Specialist",
    "Office Technician (Office Tech)",
    "Technical Clerk",
    "Authorization Coordinator",
    "Authorization Representative (Authorization Rep)"
  ],
  "tasks": [
    {
      "text": "Ensure that money collected is properly recorded and secured.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.2.d"
    },
    {
      "text": "Maintain files and control records to show correspondence activities.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.",
      "type": "Core",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "text": "Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.",
      "type": "Core",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "text": "Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.",
      "type": "Core",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "text": "Process orders for goods requested in correspondence.",
      "type": "Supplemental",
      "iwa": "4.A.3.a.2.ap"
    },
    {
      "text": "Compile data from records to prepare periodic reports.",
      "type": "Core",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "text": "Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.",
      "type": "Core",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "text": "Present clear and concise explanations of governing rules and regulations.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "text": "Compute costs of records furnished to requesters, and write letters to obtain payment.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "text": "Type acknowledgment letters to persons sending correspondence.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.1.a"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Prepare documentation for contracts, transactions, or regulatory compliance.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Prepare business correspondence.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Compile data or documentation.",
      "iwa": "4.A.2.a.2.c"
    },
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Read materials to determine needed actions.",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "name": "Proofread documents, records, or other files to ensure accuracy.",
      "iwa": "4.A.2.a.3.a"
    },
    {
      "name": "Maintain operational records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Check data for recording errors.",
      "iwa": "4.A.2.a.2.a"
    },
    {
      "name": "Route mail to correct destinations.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Prepare cash for deposit or disbursement.",
      "iwa": "4.A.2.a.2.d"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Prepare outgoing mail.",
      "iwa": "4.A.4.c.1.e"
    },
    {
      "name": "Confer with coworkers to coordinate work activities.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Package objects for shipping.",
      "iwa": "4.A.3.a.2.ap"
    }
  ],
  "capabilities": [
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 4.43
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.95
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 3.77
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.63
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.47
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.37
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 2.92
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Originality",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 2.81
    },
    {
      "name": "Law and Government",
      "family": "knowledge",
      "value": 2.76
    },
    {
      "name": "Mathematics",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Number Facility",
      "family": "ability",
      "value": 2.75
    }
  ],
  "skills": [
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Medical Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Epic Systems",
      "category": "Medical software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Electronic data interchange EDI software",
      "category": "Enterprise application integration software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Electronic health record EHR software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "GE Healthcare Centricity EMR",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Healthcare common procedure coding system HCPCS",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Imaging software",
      "category": "Graphics or photo imaging software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Contact With Others",
      "value": 4.79
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.76
    },
    {
      "name": "Telephone Conversations",
      "value": 4.74
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.63
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.6
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.59
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.52
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.38
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.3
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.16
    },
    {
      "name": "Written Letters and Memos",
      "value": 4.04
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.94
    },
    {
      "name": "Time Pressure",
      "value": 3.83
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 3.82
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.62
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.32
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.29
    },
    {
      "name": "Conflict Situations",
      "value": 3.17
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.15
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.04
    },
    {
      "name": "Degree of Automation",
      "value": 3.04
    },
    {
      "name": "Physical Proximity",
      "value": 2.96
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.61
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.45
    },
    {
      "name": "Level of Competition",
      "value": 2.41
    },
    {
      "name": "Consequence of Error",
      "value": 2.39
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 1.98
    },
    {
      "name": "Spend Time Standing",
      "value": 1.97
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.84
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.67
    },
    {
      "name": "Public Speaking",
      "value": 1.49
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.36
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.24
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 1.21
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.21
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.19
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.19
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.17
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 42.91
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 28.07
      },
      {
        "label": "Some College Courses",
        "percentage": 17.41
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 11.61
      }
    ]
  },
  "personFit": [
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 6.86
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 6.5
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 3.43
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 2.92
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 2.7
    },
    {
      "name": "Investigative",
      "family": "career_interest_type",
      "value": 2.52
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 2.5
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 2.36
    },
    {
      "name": "Finance",
      "family": "specific_interest_area",
      "value": 2.18
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 1.96
    },
    {
      "name": "Law",
      "family": "specific_interest_area",
      "value": 1.84
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 1.75
    },
    {
      "name": "Information Technology",
      "family": "specific_interest_area",
      "value": 1.74
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 1.73
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 1.68
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 1.6
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-9061.00",
      "slug": "role-43-9061-00",
      "title": "Office Clerks, General",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4071.00",
      "slug": "role-43-4071-00",
      "title": "File Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-6014.00",
      "slug": "role-43-6014-00",
      "title": "Secretaries and Administrative Assistants, Except Legal, Medical, and Executive",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-6012.00",
      "slug": "role-43-6012-00",
      "title": "Legal Secretaries and Administrative Assistants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-3031.00",
      "slug": "role-43-3031-00",
      "title": "Bookkeeping, Accounting, and Auditing Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-6011.00",
      "slug": "role-43-6011-00",
      "title": "Executive Secretaries and Executive Administrative Assistants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-3021.00",
      "slug": "role-43-3021-00",
      "title": "Billing and Posting Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4051.00",
      "slug": "role-43-4051-00",
      "title": "Customer Service Representatives",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4041.00",
      "slug": "role-43-4041-00",
      "title": "Credit Authorizers, Checkers, and Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-9041.00",
      "slug": "role-43-9041-00",
      "title": "Insurance Claims and Policy Processing Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "27-3092.00",
      "slug": "role-27-3092-00",
      "title": "Court Reporters and Simultaneous Captioners",
      "tier": "Supplemental"
    },
    {
      "socCode": "11-3012.00",
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