# Tellers

> Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-3071.00
- **Summary:** Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

## Aliases

- Bank Teller
- Financial Services Representative (FSR)
- Member Services Representative
- Teller
- Account Representative
- Branch Operations Specialist
- Customer Relationship Specialist
- Customer Service Associate (CSA)
- Personal Banking Representative
- Roving Teller
- Bank Representative
- Banker

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. | Core | 4.A.1.b.3.c |
| Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. | Core | 4.A.2.a.2.a |
| Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. | Core | 4.A.2.a.2.a |
| Monitor bank vaults to ensure cash balances are correct. | Core | 4.A.2.a.2.a |
| Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. | Core | 4.A.2.a.2.d |
| Enter customers' transactions into computers to record transactions and issue computer-generated receipts. | Core | 4.A.3.b.1.f |
| Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents. | Core | 4.A.2.a.2.a |
| Prepare and verify cashier's checks. | Core | 4.A.2.a.2.a |
| Resolve problems or discrepancies concerning customers' accounts. | Core | 4.A.4.a.8.c |
| Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. | Core | 4.A.4.c.1.c |
| Answer telephones and assist customers with their questions. | Core | 4.A.4.a.3.c |
| Count, verify, and post armored car deposits. | Supplemental | 4.A.2.a.2.a |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Answer telephones to direct calls or provide information. | 4.A.4.a.3.c |
| Answer customer questions about goods or services. | 4.A.4.a.8.c |
| Calculate financial data. | 4.A.1.b.3.c |
| Verify accuracy of financial or transactional data. | 4.A.2.a.2.a |
| Execute sales or other financial transactions. | 4.A.4.c.1.c |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Enter information into databases or software programs. | 4.A.3.b.1.f |
| Prepare cash for deposit or disbursement. | 4.A.2.a.2.d |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Sell products or services. | 4.A.4.a.6.b |
| Type documents. | 4.A.4.c.1.a |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |
| File documents or records. | 4.A.4.c.1.a |
| Maintain financial or account records. | 4.A.3.b.6.j |
| Obtain personal or financial information about customers or applicants. | 4.A.1.a.1.n |
| Prepare business correspondence. | 4.A.4.c.1.a |
| Issue documentation or identification to customers or employees. | 4.A.4.c.1.d |
| Send information, materials or documentation. | 4.A.4.c.1.e |
| Calculate costs of goods or services. | 4.A.2.b.1.a |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Interpret financial information for others. | 4.A.4.a.1.d |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Oral Comprehension | ability | 4 |
| Customer and Personal Service | knowledge | 3.88 |
| Oral Expression | ability | 3.88 |
| Number Facility | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.75 |
| English Language | knowledge | 3.63 |
| Problem Sensitivity | ability | 3.62 |
| Information Ordering | ability | 3.62 |
| Active Listening | essential_skill | 3.5 |
| Near Vision | ability | 3.5 |
| Mathematics | knowledge | 3.47 |
| Speaking | essential_skill | 3.25 |
| Written Comprehension | ability | 3.25 |
| Written Expression | ability | 3.25 |
| Selective Attention | ability | 3.25 |
| Reading Comprehension | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Monitoring | essential_skill | 3.12 |
| Social Perceptiveness | transferable_skill | 3.12 |
| Service Orientation | transferable_skill | 3.12 |
| Deductive Reasoning | ability | 3.12 |
| Mathematical Reasoning | ability | 3.12 |
| Economics and Accounting | knowledge | 3.11 |
| Writing | essential_skill | 3 |
| Mathematics | essential_skill | 3 |
| Time Management | transferable_skill | 3 |
| Public Safety and Security | knowledge | 3 |
| Inductive Reasoning | ability | 3 |
| Category Flexibility | ability | 3 |
| Perceptual Speed | ability | 3 |
| Administration and Management | knowledge | 2.91 |
| Active Learning | essential_skill | 2.88 |
| Coordination | transferable_skill | 2.88 |
| Instructing | transferable_skill | 2.88 |
| Complex Problem Solving | transferable_skill | 2.88 |
| Judgment and Decision Making | transferable_skill | 2.88 |
| Fluency of Ideas | ability | 2.88 |
| Flexibility of Closure | ability | 2.88 |
| Time Sharing | ability | 2.88 |

## Skills

| Name | Type |
| --- | --- |
| Speech Recognition | Specialized Skill |
| English Language | Common Skill |
| Information Ordering | Specialized Skill |
| Active Listening | Common Skill |
| Mathematics | Common Skill |
| Social Perceptiveness | Common Skill |
| Reading Comprehension | Common Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Inductive Reasoning | Common Skill |
| Instructing | Specialized Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Finger Dexterity | Common Skill |
| Negotiation | Common Skill |
| Learning Strategies | Specialized Skill |
| Visualization | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| IBM Notes | Specialized Skill |
| Email Software | Specialized Skill |
| Psychology | Specialized Skill |
| Telecommunications | Specialized Skill |
| Depth Perception | Common Skill |
| Foreign Language | Common Skill |
| Geography | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Email software | Electronic mail software | no | no |
| Hyland Software OnBase | Document management software | no | no |
| IBM Notes | Electronic mail software | no | no |
| Information Technology Incorporated Premier Teller | Accounting software | no | no |
| Jack Henry & Associates Vertex | Enterprise resource planning ERP software | no | no |
| Microsoft Dynamics | Enterprise resource planning ERP software | no | no |
| Microsoft Exchange | Electronic mail software | no | no |
| Sage 50 Accounting | Accounting software | no | no |
| Southern Data Systems TellerPro | Accounting software | no | no |
| Total Turnkey Solutions E-Vision | Data base user interface and query software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 4.96 |
| Telephone Conversations | 4.88 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.88 |
| E-Mail | 4.83 |
| Importance of Being Exact or Accurate | 4.8 |
| Importance of Repeating Same Tasks | 4.72 |
| Indoors, Environmentally Controlled | 4.69 |
| Spend Time Making Repetitive Motions | 4.57 |
| Work With or Contribute to a Work Group or Team | 4.53 |
| Frequency of Decision Making | 4.33 |
| Impact of Decisions on Co-workers or Company Results | 4.15 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 4.11 |
| Deal With External Customers or the Public in General | 4.06 |
| Physical Proximity | 4.02 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.91 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.8 |
| Determine Tasks, Priorities and Goals | 3.77 |
| Freedom to Make Decisions | 3.67 |
| Health and Safety of Other Workers | 3.56 |
| Spend Time Standing | 3.55 |
| Time Pressure | 3.53 |
| Written Letters and Memos | 3.42 |
| Conflict Situations | 3.36 |
| Level of Competition | 3.31 |
| Work Outcomes and Results of Other Workers | 3.2 |
| Consequence of Error | 3.2 |
| Spend Time Sitting | 3.13 |
| Degree of Automation | 2.45 |
| Public Speaking | 2.42 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.38 |
| Exposed to Disease or Infections | 2.35 |
| Dealing with Violent or Physically Aggressive People | 2.29 |
| Spend Time Walking or Running | 2.26 |
| Spend Time Bending or Twisting Your Body | 2.2 |
| Pace Determined by Speed of Equipment | 1.86 |
| Exposed to Contaminants | 1.75 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 1.74 |
| Exposed to Cramped Work Space, Awkward Positions | 1.55 |
| Spend Time Keeping or Regaining Balance | 1.54 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.5 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 72.95 |
| Some College Courses | 8.97 |
| Bachelor's Degree | 8.32 |
| Associate's Degree (or other 2-year degree) | 5.4 |
| Post-Secondary Certificate | 2.69 |
| Less than a High School Diploma | 1.67 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 6.88 |
| Office Work | specific_interest_area | 5.85 |
| Accounting | specific_interest_area | 5.27 |
| Enterprising | career_interest_type | 4.19 |
| Dependability | work_style | 4 |
| Finance | specific_interest_area | 3.33 |
| Attention to Detail | work_style | 3 |
| Integrity | work_style | 2.72 |
| Sales | specific_interest_area | 2.53 |
| Cautiousness | work_style | 2.47 |
| Social | career_interest_type | 2.44 |
| Personal Service | specific_interest_area | 2.38 |
| Realistic | career_interest_type | 2.27 |
| Cooperation | work_style | 1.92 |
| Social Orientation | work_style | 1.74 |
| Mathematics/Statistics | specific_interest_area | 1.73 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-4141.00 | role-43-4141-00 | New Accounts Clerks | Primary-Short |
| 41-2011.00 | role-41-2011-00 | Cashiers | Primary-Short |
| 43-4041.00 | role-43-4041-00 | Credit Authorizers, Checkers, and Clerks | Primary-Short |
| 43-3031.00 | role-43-3031-00 | Bookkeeping, Accounting, and Auditing Clerks | Primary-Short |
| 43-4011.00 | role-43-4011-00 | Brokerage Clerks | Primary-Short |
| 41-3031.00 | role-41-3031-00 | Securities, Commodities, and Financial Services Sales Agents | Primary-Long |
| 43-3011.00 | role-43-3011-00 | Bill and Account Collectors | Primary-Long |
| 43-3021.00 | role-43-3021-00 | Billing and Posting Clerks | Primary-Long |
| 43-4131.00 | role-43-4131-00 | Loan Interviewers and Clerks | Primary-Long |
| 41-2012.00 | role-41-2012-00 | Gambling Change Persons and Booth Cashiers | Primary-Long |
| 43-4051.00 | role-43-4051-00 | Customer Service Representatives | Supplemental |
| 13-2041.00 | role-13-2041-00 | Credit Analysts | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Financial Services | financial-services |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |

## Market

- **Median Wage:** 39340
- **Mean Wage:** 40940
- **Pct10Wage:** 31270
- **Pct25Wage:** 36420
- **Pct75Wage:** 45550
- **Pct90Wage:** 48270
- **Employment:** 339340
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 52 | 52 | Finance and Insurance | Sector | 330260 | 39280 | 24.1 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 5170 | 44110 | 0.84 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 2830 | 39600 | 0.14 |
| 561320 | 561320 | Temporary Help Services | National industry | 340 | 34600 | 0.06 |
| 51 | 51 | Information | Sector | 240 | 45800 | 0.04 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 230 | 46180 | 0.01 |
| 524210 | 524210 | Insurance Agencies and Brokerages | National industry | 140 | 37260 | 0.06 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 90 | 42490 |  |
| 61 | 61 | Educational Services | Sector | 80 | 38310 |  |
| 62 | 62 | Health Care and Social Assistance | Sector | 50 | 39270 |  |
| 22 | 22 | Utilities | Sector |  | 50470 |  |
| 81 | 81 | Other Services (except Public Administration) | Sector |  | 33100 |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 52 | 52 | Finance and Insurance | Sector | 330260 | 24.1 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 5170 | 0.84 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 2830 | 0.14 |
| 524210 | 524210 | Insurance Agencies and Brokerages | National industry | 140 | 0.06 |
| 561320 | 561320 | Temporary Help Services | National industry | 340 | 0.06 |
| 51 | 51 | Information | Sector | 240 | 0.04 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 230 | 0.01 |
- **Count:** 12

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.98 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.4727723 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.0573272 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.4310685 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 67
- **Percentile:** 67
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 59 | felten_aioe |
| 61 | openai_gpts_are_gpts |
| 80 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.4727723 | 59 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7708333333333333 | 61 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.24976126967730383 | 80 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.98
- **Percentile:** 97
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.3125
- **Beta:** 0.5416666666666666
- **Gamma:** 0.7708333333333333

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Identify transaction mistakes when debits and credits do not balance. | 0.005957051711317166 | 4.54 |
| Compute financial fees, interest, and service charges. | 0.005648928346938691 | 3.96 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -12.9
- **Growth Percentile:** 4
- **Direction:** Declining
- **Annual Openings Thousands:** 29.8
- **Annual Openings Percentile:** 83
- **Employment2024Thousands:** 347.4
- **Employment2034Thousands:** 302.5

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 3
- **Total Sample:** 81
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 50
- **Work Use Percent:** 60

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 50 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 60 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Compute financial fees, interest, and service charges. | 0.004000500062507814 | directive | 3 | 40 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Compute financial fees, interest, and service charges. | 100 | 40 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: compute financial fees, interest, and service charges. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 28
- **Skills:** 41
- **Capabilities:** 120
- **Tools:** 16
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 0a80721ccca2d670