entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-3011-00"
socCode = "43-3011.00"
title = "Bill and Account Collectors"
summary = "Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts."
aliases = ["Collector", "Debt Collector", "Patient Access Specialist", "Patient Account Representative", "Account Representative", "Accounts Receivable Specialist (AR Specialist)", "Collection Agent", "Collection Specialist", "Telephone Collector", "Account Receivable Associate", "Account Service Representative", "Accounts Collector"]
emergingTasks = []

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"

[[preparation.educationDistribution]]
label = "High School Diploma"
percentage = 48.15

[[preparation.educationDistribution]]
label = "Some College Courses"
percentage = 27.37

[[preparation.educationDistribution]]
label = "Bachelor's Degree"
percentage = 21.12

[[preparation.educationDistribution]]
label = "Less than a High School Diploma"
percentage = 2.3

[[preparation.educationDistribution]]
label = "Post-Secondary Certificate"
percentage = 1.06

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 46040
meanWage = 48370
pct10Wage = 33960
pct25Wage = 38290
pct75Wage = 54990
pct90Wage = 65830
employment = 165020
areaTitle = "U.S."

[industries]
count = 43

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 50420
medianWage = 38640
lq = 5.22

[[industries.top]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 36050
medianWage = 47600
lq = 5.41

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 18350
medianWage = 47670
lq = 0.74

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 13870
medianWage = 46940
lq = 1.2

[[industries.top]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 12460
medianWage = 48990
lq = 4.14

[[industries.top]]
naics = "42"
slug = "42"
title = "Wholesale Trade"
level = "Sector"
employment = 5810
medianWage = 51440
lq = 0.9

[[industries.top]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 3980
medianWage = 61960
lq = 1.28

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 3950
medianWage = 40820
lq = 0.24

[[industries.top]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 3770
medianWage = 49710
lq = 0.48

[[industries.top]]
naics = "53"
slug = "53"
title = "Real Estate and Rental and Leasing"
level = "Sector"
employment = 2710
medianWage = 44060
lq = 1.07

[[industries.top]]
naics = "31-33"
slug = "31-33"
title = "Manufacturing"
level = "Sector"
employment = 2400
medianWage = 53550
lq = 0.18

[[industries.top]]
naics = "561320"
slug = "561320"
title = "Temporary Help Services"
level = "National industry"
employment = 2290
medianWage = 44890
lq = 0.81

[[industries.concentrated]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 36050
lq = 5.41

[[industries.concentrated]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 50420
lq = 5.22

[[industries.concentrated]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 12460
lq = 4.14

[[industries.concentrated]]
naics = "524114"
slug = "524114"
title = "Direct Health and Medical Insurance Carriers"
level = "National industry"
employment = 1320
lq = 2.75

[[industries.concentrated]]
naics = "22"
slug = "22"
title = "Utilities"
level = "Sector"
employment = 1340
lq = 2.16

[[industries.concentrated]]
naics = "238290"
slug = "238290"
title = "Other Building Equipment Contractors"
level = "National industry"
employment = 240
lq = 1.46

[[industries.concentrated]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 3980
lq = 1.28

[[industries.concentrated]]
naics = "621340"
slug = "621340"
title = "Offices of Physical, Occupational and Speech Therapists, and Audiologists"
level = "National industry"
employment = 630
lq = 1.24

[aiOutlook]
teleworkable = true
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 85
percentile = 91
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 85
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 95
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 76
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.95
percentile = 89
band = "High"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.39285714285714285
beta = 0.6964285714285714
gamma = 1

[aiOutlook.bls]
growthPercent = -10.5
growthPercentile = 6
direction = "Declining"
annualOpeningsThousands = 13.7
annualOpeningsPercentile = 70
employment2024Thousands = 166.9
employment2034Thousands = 149.4

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 1.271991
percentile = 85
band = "High"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 1
percentile = 95
band = "High"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.2331840213670421
percentile = 76
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Advise customers of necessary actions and strategies for debt repayment."
usagePercent = 0.006162467287569483
importance = 4.44

[[aiOutlook.usageTasks]]
task = "Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports."
usagePercent = 0.004313727101298638
importance = 3.87

[[aiOutlook.usageTasks]]
task = "Record information about financial status of customers and status of collection efforts."
usagePercent = 0.004211019313172479
importance = 4.65

[[aiOutlook.usageTasks]]
task = "Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment."
usagePercent = 0.002567694703153951
importance = 4.52

[[aiOutlook.usageTasks]]
task = "Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts."
usagePercent = 0.002567694703153951
importance = 4.26

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 3
taskCount = 6
totalSample = 238
autonomyMedian = 3
dominantCollaboration = "task iteration"
automationShare = 24.59
augmentationShare = 57.38
workUsePercent = 53.01
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 39.89

[[aiPlaybook.collaboration]]
label = "directive"
percent = 24.59

[[aiPlaybook.collaboration]]
label = "learning"
percent = 17.49

[[aiPlaybook.useCase]]
label = "work"
percent = 53.01

[[aiPlaybook.useCase]]
label = "personal"
percent = 36.07

[[aiPlaybook.delegatedTasks]]
task = "Advise customers of necessary actions and strategies for debt repayment."
usagePercent = 0.010401300162520315
collaboration = "task iteration"
autonomyMedian = 4
sampleCount = 104

[[aiPlaybook.delegatedTasks]]
task = "Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment."
usagePercent = 0.004600575071883986
collaboration = "directive"
autonomyMedian = 3
sampleCount = 46

[[aiPlaybook.delegatedTasks]]
task = "Arrange for debt repayment or establish repayment schedules, based on customers' financial situations."
usagePercent = 0.003300412551568946
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 33

[[aiPlaybook.boundaryTasks]]
task = "Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment."
humanNeededPercent = 93.47826086956522
sampleCount = 46

[[aiPlaybook.boundaryTasks]]
task = "Advise customers of necessary actions and strategies for debt repayment."
humanNeededPercent = 92.3076923076923
sampleCount = 104

[[aiPlaybook.boundaryTasks]]
task = "Arrange for debt repayment or establish repayment schedules, based on customers' financial situations."
humanNeededPercent = 81.81818181818183
sampleCount = 33

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: advise customers of necessary actions and strategies for debt repayment. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: arrange for debt repayment or establish repayment schedules, based on customers' financial situations. I'll give feedback as we go."
collaboration = "task iteration"

[counts]
tasks = 15
skills = 41
capabilities = 120
tools = 40
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "9bb637ad9fb95008"

[[tasks]]
text = "Record information about financial status of customers and status of collection efforts."
type = "Core"
iwa = "4.A.3.b.6.j"

[[tasks]]
text = "Locate and monitor overdue accounts, using computers and a variety of automated systems."
type = "Core"
iwa = "4.A.1.a.2.c"

[[tasks]]
text = "Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Arrange for debt repayment or establish repayment schedules, based on customers' financial situations."
type = "Core"
iwa = "4.A.4.a.7.b"

[[tasks]]
text = "Advise customers of necessary actions and strategies for debt repayment."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Answer customer questions regarding problems with their accounts."
type = "Core"
iwa = "4.A.4.a.8.c"

[[tasks]]
text = "Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise."
type = "Core"
iwa = "4.A.4.a.7.b"

[[tasks]]
text = "Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Receive payments and post amounts paid to customer accounts."
type = "Core"
iwa = "4.A.4.c.3.d"

[[tasks]]
text = "Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors."
type = "Core"
iwa = "4.A.1.a.1.n"

[[tasks]]
text = "Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts."
type = "Core"
iwa = "4.A.4.a.2.c"

[[tasks]]
text = "Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports."
type = "Core"
iwa = "4.A.2.a.2.b"

[[activities]]
name = "Respond to customer problems or complaints."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Collect deposits, payments or fees."
iwa = "4.A.4.c.3.d"

[[activities]]
name = "Monitor financial information."
iwa = "4.A.1.a.2.c"

[[activities]]
name = "Maintain financial or account records."
iwa = "4.A.3.b.6.j"

[[activities]]
name = "Provide notifications to customers or patrons."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Discuss account status or activity with customers or patrons."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Negotiate financial arrangements."
iwa = "4.A.4.a.7.b"

[[activities]]
name = "Sort mail."
iwa = "4.A.2.a.2.b"

[[activities]]
name = "Maintain medical records."
iwa = "4.A.3.b.6.k"

[[activities]]
name = "File documents or records."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Obtain personal or financial information about customers or applicants."
iwa = "4.A.1.a.1.n"

[[activities]]
name = "Interview employees, customers, or others to collect information."
iwa = "4.A.1.a.1.w"

[[activities]]
name = "Provide information to coworkers."
iwa = "4.A.4.a.2.c"

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 4.09

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 3.77

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 3.75

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 3.75

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 3.62

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 3.62

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 3.62

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3.5

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 3.38

[[capabilities]]
name = "Persuasion"
family = "transferable_skill"
value = 3.38

[[capabilities]]
name = "Mathematics"
family = "knowledge"
value = 3.31

[[capabilities]]
name = "Economics and Accounting"
family = "knowledge"
value = 3.26

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 3.25

[[capabilities]]
name = "Law and Government"
family = "knowledge"
value = 3.25

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.25

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 3.12

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 3.12

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.12

[[capabilities]]
name = "Administration and Management"
family = "knowledge"
value = 3.07

[[capabilities]]
name = "Administrative"
family = "knowledge"
value = 3.07

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Negotiation"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 3

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 3

[[capabilities]]
name = "Selective Attention"
family = "ability"
value = 3

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 2.88

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Judgment and Decision Making"
family = "transferable_skill"
value = 2.88

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 2.88

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 2.88

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 2.88

[[capabilities]]
name = "Number Facility"
family = "ability"
value = 2.75

[[capabilities]]
name = "Mathematics"
family = "essential_skill"
value = 2.62

[[capabilities]]
name = "Mathematical Reasoning"
family = "ability"
value = 2.62

[[capabilities]]
name = "Perceptual Speed"
family = "ability"
value = 2.62

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Foreign Language"
type = "Common Skill"

[[skills]]
name = "Microsoft Dynamics GP"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Dynamics"
type = "Specialized Skill"

[[skills]]
name = "LexisNexis"
type = "Specialized Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Depth Perception"
type = "Common Skill"

[[skills]]
name = "Geography"
type = "Specialized Skill"

[[skills]]
name = "Presentation Software"
type = "Specialized Skill"

[[skills]]
name = "Physics"
type = "Specialized Skill"

[[skills]]
name = "Medical Software"
type = "Specialized Skill"

[[skills]]
name = "Installation"
type = "Specialized Skill"

[[skills]]
name = "Equipment Selection"
type = "Specialized Skill"

[[skills]]
name = "Equipment Maintenance"
type = "Specialized Skill"

[[skills]]
name = "Chemistry"
type = "Specialized Skill"

[[skills]]
name = "Biology"
type = "Specialized Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = true

[[tools]]
example = "SAP software"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = true

[[tools]]
example = "Intuit QuickBooks"
category = "Accounting software"
hot = true
inDemand = false

[[tools]]
example = "MEDITECH software"
category = "Medical software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "ADP Drive DMS for Accounting"
category = "Accounting software"
hot = false
inDemand = false

[[tools]]
example = "ADS Advantage"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Adtec Agency Manager"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Austin Logistics CallSelect"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Collection Data Systems CollectOne-Tiger"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Columbia Ultimate Archive"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Columbia Ultimate Remit"
category = "Point of sale POS software"
hot = false
inDemand = false

[[tools]]
example = "Columbia Ultimate RPCS"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "CU Connect processing software"
category = "Access software"
hot = false
inDemand = false

[[tools]]
example = "Data-Tel Ceasar"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Debt account management and collection software"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Diagnostic and procedural coding software"
category = "Categorization or classification software"
hot = false
inDemand = false

[[tools]]
example = "Document management system software"
category = "Document management software"
hot = false
inDemand = false

[[tools]]
example = "Healthcare common procedure coding system HCPCS"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "HMS"
category = "Time accounting software"
hot = false
inDemand = false

[[tools]]
example = "LexisNexis"
category = "Information retrieval or search software"
hot = false
inDemand = false

[[tools]]
example = "LexisNexis Banko"
category = "Information retrieval or search software"
hot = false
inDemand = false

[[tools]]
example = "Medical condition coding software"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Medical procedure coding software"
category = "Medical software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft Dynamics"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft Dynamics GP"
category = "Enterprise resource planning ERP software"
hot = false
inDemand = false

[[tools]]
example = "NetSuite ERP"
category = "Enterprise resource planning ERP software"
hot = false
inDemand = false

[[tools]]
example = "Ontario Systems FACS"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Optical character recognition OCR software"
category = "Optical character reader OCR or scanning software"
hot = false
inDemand = false

[[tools]]
example = "Oracle JD Edwards EnterpriseOne"
category = "Accounting software"
hot = false
inDemand = false

[[tools]]
example = "Quantrax Intelec"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Relational database software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Sage 50 Accounting"
category = "Accounting software"
hot = false
inDemand = false

[[tools]]
example = "System Innovators"
category = "Point of sale POS software"
hot = false
inDemand = false

[[tools]]
example = "TCI XML Credit Interface"
category = "Information retrieval or search software"
hot = false
inDemand = false

[[tools]]
example = "W3 Data BatchAppend411"
category = "Information retrieval or search software"
hot = false
inDemand = false

[[tools]]
example = "Web browser software"
category = "Internet browser software"
hot = false
inDemand = false

[[workContext]]
name = "Contact With Others"
value = 4.9

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 4.83

[[workContext]]
name = "Spend Time Sitting"
value = 4.64

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 4.63

[[workContext]]
name = "Telephone Conversations"
value = 4.62

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 4.3

[[workContext]]
name = "Frequency of Decision Making"
value = 4.27

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 4.16

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 4.04

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 3.97

[[workContext]]
name = "E-Mail"
value = 3.96

[[workContext]]
name = "Time Pressure"
value = 3.9

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 3.8

[[workContext]]
name = "Written Letters and Memos"
value = 3.75

[[workContext]]
name = "Conflict Situations"
value = 3.57

[[workContext]]
name = "Level of Competition"
value = 3.52

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 3.5

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 3.37

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 3.34

[[workContext]]
name = "Freedom to Make Decisions"
value = 3.24

[[workContext]]
name = "Consequence of Error"
value = 3.1

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 2.96

[[workContext]]
name = "Degree of Automation"
value = 2.86

[[workContext]]
name = "Physical Proximity"
value = 2.79

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 2.66

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 2.61

[[workContext]]
name = "Health and Safety of Other Workers"
value = 2.25

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 2.12

[[workContext]]
name = "Public Speaking"
value = 1.77

[[workContext]]
name = "Spend Time Standing"
value = 1.76

[[workContext]]
name = "Spend Time Walking or Running"
value = 1.69

[[workContext]]
name = "In an Enclosed Vehicle or Operate Enclosed Equipment"
value = 1.5

[[workContext]]
name = "Exposed to Contaminants"
value = 1.46

[[workContext]]
name = "Dealing with Violent or Physically Aggressive People"
value = 1.38

[[workContext]]
name = "Exposed to Disease or Infections"
value = 1.31

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 1.29

[[workContext]]
name = "Outdoors, Exposed to All Weather Conditions"
value = 1.17

[[workContext]]
name = "Exposed to Minor Burns, Cuts, Bites, or Stings"
value = 1.17

[[workContext]]
name = "Exposed to Very Hot or Cold Temperatures"
value = 1.12

[[workContext]]
name = "Indoors, Not Environmentally Controlled"
value = 1.09

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 7

[[personFit]]
name = "Dependability"
family = "work_style"
value = 6

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 5.63

[[personFit]]
name = "Attention to Detail"
family = "work_style"
value = 5

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 4.36

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 4.1

[[personFit]]
name = "Integrity"
family = "work_style"
value = 4

[[personFit]]
name = "Finance"
family = "specific_interest_area"
value = 3.3

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 3.26

[[personFit]]
name = "Self-Control"
family = "work_style"
value = 3

[[personFit]]
name = "Sales"
family = "specific_interest_area"
value = 2.8

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 2.25

[[personFit]]
name = "Law"
family = "specific_interest_area"
value = 2.17

[[personFit]]
name = "Perseverance"
family = "work_style"
value = 2.12

[[personFit]]
name = "Stress Tolerance"
family = "work_style"
value = 2.1

[[personFit]]
name = "Realistic"
family = "career_interest_type"
value = 2.08

[[relatedRoles]]
socCode = "43-4041.00"
slug = "role-43-4041-00"
title = "Credit Authorizers, Checkers, and Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "13-2081.00"
slug = "role-13-2081-00"
title = "Tax Examiners and Collectors, and Revenue Agents"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4051.00"
slug = "role-43-4051-00"
title = "Customer Service Representatives"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-3071.00"
slug = "role-43-3071-00"
title = "Tellers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-3021.00"
slug = "role-43-3021-00"
title = "Billing and Posting Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-3031.00"
slug = "role-43-3031-00"
title = "Bookkeeping, Accounting, and Auditing Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-9041.00"
slug = "role-43-9041-00"
title = "Insurance Claims and Policy Processing Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4021.00"
slug = "role-43-4021-00"
title = "Correspondence Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-3051.00"
slug = "role-43-3051-00"
title = "Payroll and Timekeeping Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4151.00"
slug = "role-43-4151-00"
title = "Order Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4131.00"
slug = "role-43-4131-00"
title = "Loan Interviewers and Clerks"
tier = "Supplemental"

[[relatedRoles]]
socCode = "13-2041.00"
slug = "role-13-2041-00"
title = "Credit Analysts"
tier = "Supplemental"

[[careerClusters]]
cluster = "Financial Services"
slug = "financial-services"

[[studyPrograms]]
title = "Business, Management, Marketing, and Related Support Services"
slug = "business-management-marketing-and-related-support-services"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.95
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 1.271991
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = 0.7641455
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 1.270176
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
