# Bill and Account Collectors

> Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-3011.00
- **Summary:** Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

## Aliases

- Collector
- Debt Collector
- Patient Access Specialist
- Patient Account Representative
- Account Representative
- Accounts Receivable Specialist (AR Specialist)
- Collection Agent
- Collection Specialist
- Telephone Collector
- Account Receivable Associate
- Account Service Representative
- Accounts Collector

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Record information about financial status of customers and status of collection efforts. | Core | 4.A.3.b.6.j |
| Locate and monitor overdue accounts, using computers and a variety of automated systems. | Core | 4.A.1.a.2.c |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | Core | 4.A.4.a.3.c |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | Core | 4.A.4.a.7.b |
| Advise customers of necessary actions and strategies for debt repayment. | Core | 4.A.4.a.3.c |
| Answer customer questions regarding problems with their accounts. | Core | 4.A.4.a.8.c |
| Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | Core | 4.A.4.a.7.b |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | Core | 4.A.4.a.3.c |
| Receive payments and post amounts paid to customer accounts. | Core | 4.A.4.c.3.d |
| Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | Core | 4.A.1.a.1.n |
| Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | Core | 4.A.4.a.2.c |
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | Core | 4.A.2.a.2.b |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Collect deposits, payments or fees. | 4.A.4.c.3.d |
| Monitor financial information. | 4.A.1.a.2.c |
| Maintain financial or account records. | 4.A.3.b.6.j |
| Provide notifications to customers or patrons. | 4.A.4.a.3.c |
| Discuss account status or activity with customers or patrons. | 4.A.4.a.3.c |
| Negotiate financial arrangements. | 4.A.4.a.7.b |
| Sort mail. | 4.A.2.a.2.b |
| Maintain medical records. | 4.A.3.b.6.k |
| File documents or records. | 4.A.4.c.1.a |
| Obtain personal or financial information about customers or applicants. | 4.A.1.a.1.n |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Provide information to coworkers. | 4.A.4.a.2.c |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| English Language | knowledge | 4.09 |
| Active Listening | essential_skill | 3.88 |
| Speaking | essential_skill | 3.88 |
| Customer and Personal Service | knowledge | 3.77 |
| Oral Comprehension | ability | 3.75 |
| Oral Expression | ability | 3.75 |
| Written Comprehension | ability | 3.62 |
| Speech Recognition | ability | 3.62 |
| Speech Clarity | ability | 3.62 |
| Written Expression | ability | 3.5 |
| Social Perceptiveness | transferable_skill | 3.38 |
| Persuasion | transferable_skill | 3.38 |
| Mathematics | knowledge | 3.31 |
| Economics and Accounting | knowledge | 3.26 |
| Writing | essential_skill | 3.25 |
| Law and Government | knowledge | 3.25 |
| Near Vision | ability | 3.25 |
| Reading Comprehension | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Computers and Electronics | knowledge | 3.12 |
| Administration and Management | knowledge | 3.07 |
| Administrative | knowledge | 3.07 |
| Monitoring | essential_skill | 3 |
| Negotiation | transferable_skill | 3 |
| Service Orientation | transferable_skill | 3 |
| Time Management | transferable_skill | 3 |
| Problem Sensitivity | ability | 3 |
| Category Flexibility | ability | 3 |
| Selective Attention | ability | 3 |
| Active Learning | essential_skill | 2.88 |
| Coordination | transferable_skill | 2.88 |
| Complex Problem Solving | transferable_skill | 2.88 |
| Judgment and Decision Making | transferable_skill | 2.88 |
| Deductive Reasoning | ability | 2.88 |
| Inductive Reasoning | ability | 2.88 |
| Information Ordering | ability | 2.88 |
| Number Facility | ability | 2.75 |
| Mathematics | essential_skill | 2.62 |
| Mathematical Reasoning | ability | 2.62 |
| Perceptual Speed | ability | 2.62 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Social Perceptiveness | Common Skill |
| Mathematics | Common Skill |
| Writing | Common Skill |
| Reading Comprehension | Common Skill |
| Critical Thinking | Common Skill |
| Time Management | Common Skill |
| Negotiation | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Information Ordering | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Instructing | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Visualization | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Finger Dexterity | Common Skill |
| Foreign Language | Common Skill |
| Microsoft Dynamics GP | Specialized Skill |
| Microsoft Dynamics | Specialized Skill |
| LexisNexis | Specialized Skill |
| Telecommunications | Specialized Skill |
| Psychology | Specialized Skill |
| Depth Perception | Common Skill |
| Geography | Specialized Skill |
| Presentation Software | Specialized Skill |
| Physics | Specialized Skill |
| Medical Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft Word | Word processing software | yes | yes |
| SAP software | Enterprise resource planning ERP software | yes | yes |
| Intuit QuickBooks | Accounting software | yes | no |
| MEDITECH software | Medical software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| ADP Drive DMS for Accounting | Accounting software | no | no |
| ADS Advantage | Customer relationship management CRM software | no | no |
| Adtec Agency Manager | Customer relationship management CRM software | no | no |
| Austin Logistics CallSelect | Customer relationship management CRM software | no | no |
| Collection Data Systems CollectOne-Tiger | Customer relationship management CRM software | no | no |
| Columbia Ultimate Archive | Customer relationship management CRM software | no | no |
| Columbia Ultimate Remit | Point of sale POS software | no | no |
| Columbia Ultimate RPCS | Customer relationship management CRM software | no | no |
| CU Connect processing software | Access software | no | no |
| Data-Tel Ceasar | Customer relationship management CRM software | no | no |
| Debt account management and collection software | Customer relationship management CRM software | no | no |
| Diagnostic and procedural coding software | Categorization or classification software | no | no |
| Document management system software | Document management software | no | no |
| Healthcare common procedure coding system HCPCS | Medical software | no | no |
| HMS | Time accounting software | no | no |
| LexisNexis | Information retrieval or search software | no | no |
| LexisNexis Banko | Information retrieval or search software | no | no |
| Medical condition coding software | Medical software | no | no |
| Medical procedure coding software | Medical software | no | no |
| Microsoft Dynamics | Customer relationship management CRM software | no | no |
| Microsoft Dynamics GP | Enterprise resource planning ERP software | no | no |
| NetSuite ERP | Enterprise resource planning ERP software | no | no |
| Ontario Systems FACS | Customer relationship management CRM software | no | no |
| Optical character recognition OCR software | Optical character reader OCR or scanning software | no | no |
| Oracle JD Edwards EnterpriseOne | Accounting software | no | no |
| Quantrax Intelec | Customer relationship management CRM software | no | no |
| Relational database software | Data base user interface and query software | no | no |
| Sage 50 Accounting | Accounting software | no | no |
| System Innovators | Point of sale POS software | no | no |
| TCI XML Credit Interface | Information retrieval or search software | no | no |
| W3 Data BatchAppend411 | Information retrieval or search software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 4.9 |
| Indoors, Environmentally Controlled | 4.83 |
| Spend Time Sitting | 4.64 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.63 |
| Telephone Conversations | 4.62 |
| Importance of Repeating Same Tasks | 4.3 |
| Frequency of Decision Making | 4.27 |
| Impact of Decisions on Co-workers or Company Results | 4.16 |
| Importance of Being Exact or Accurate | 4.04 |
| Deal With External Customers or the Public in General | 3.97 |
| E-Mail | 3.96 |
| Time Pressure | 3.9 |
| Face-to-Face Discussions with Individuals and Within Teams | 3.8 |
| Written Letters and Memos | 3.75 |
| Conflict Situations | 3.57 |
| Level of Competition | 3.52 |
| Work With or Contribute to a Work Group or Team | 3.5 |
| Determine Tasks, Priorities and Goals | 3.37 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.34 |
| Freedom to Make Decisions | 3.24 |
| Consequence of Error | 3.1 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.96 |
| Degree of Automation | 2.86 |
| Physical Proximity | 2.79 |
| Spend Time Making Repetitive Motions | 2.66 |
| Work Outcomes and Results of Other Workers | 2.61 |
| Health and Safety of Other Workers | 2.25 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.12 |
| Public Speaking | 1.77 |
| Spend Time Standing | 1.76 |
| Spend Time Walking or Running | 1.69 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 1.5 |
| Exposed to Contaminants | 1.46 |
| Dealing with Violent or Physically Aggressive People | 1.38 |
| Exposed to Disease or Infections | 1.31 |
| Spend Time Bending or Twisting Your Body | 1.29 |
| Outdoors, Exposed to All Weather Conditions | 1.17 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 1.17 |
| Exposed to Very Hot or Cold Temperatures | 1.12 |
| Indoors, Not Environmentally Controlled | 1.09 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 48.15 |
| Some College Courses | 27.37 |
| Bachelor's Degree | 21.12 |
| Less than a High School Diploma | 2.3 |
| Post-Secondary Certificate | 1.06 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 7 |
| Dependability | work_style | 6 |
| Office Work | specific_interest_area | 5.63 |
| Attention to Detail | work_style | 5 |
| Enterprising | career_interest_type | 4.36 |
| Accounting | specific_interest_area | 4.1 |
| Integrity | work_style | 4 |
| Finance | specific_interest_area | 3.3 |
| Social | career_interest_type | 3.26 |
| Self-Control | work_style | 3 |
| Sales | specific_interest_area | 2.8 |
| Management/Administration | specific_interest_area | 2.25 |
| Law | specific_interest_area | 2.17 |
| Perseverance | work_style | 2.12 |
| Stress Tolerance | work_style | 2.1 |
| Realistic | career_interest_type | 2.08 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-4041.00 | role-43-4041-00 | Credit Authorizers, Checkers, and Clerks | Primary-Short |
| 13-2081.00 | role-13-2081-00 | Tax Examiners and Collectors, and Revenue Agents | Primary-Short |
| 43-4051.00 | role-43-4051-00 | Customer Service Representatives | Primary-Short |
| 43-3071.00 | role-43-3071-00 | Tellers | Primary-Short |
| 43-3021.00 | role-43-3021-00 | Billing and Posting Clerks | Primary-Short |
| 43-3031.00 | role-43-3031-00 | Bookkeeping, Accounting, and Auditing Clerks | Primary-Long |
| 43-9041.00 | role-43-9041-00 | Insurance Claims and Policy Processing Clerks | Primary-Long |
| 43-4021.00 | role-43-4021-00 | Correspondence Clerks | Primary-Long |
| 43-3051.00 | role-43-3051-00 | Payroll and Timekeeping Clerks | Primary-Long |
| 43-4151.00 | role-43-4151-00 | Order Clerks | Primary-Long |
| 43-4131.00 | role-43-4131-00 | Loan Interviewers and Clerks | Supplemental |
| 13-2041.00 | role-13-2041-00 | Credit Analysts | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Financial Services | financial-services |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |

## Market

- **Median Wage:** 46040
- **Mean Wage:** 48370
- **Pct10Wage:** 33960
- **Pct25Wage:** 38290
- **Pct75Wage:** 54990
- **Pct90Wage:** 65830
- **Employment:** 165020
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 50420 | 38640 | 5.22 |
| 52 | 52 | Finance and Insurance | Sector | 36050 | 47600 | 5.41 |
| 62 | 62 | Health Care and Social Assistance | Sector | 18350 | 47670 | 0.74 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 13870 | 46940 | 1.2 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 12460 | 48990 | 4.14 |
| 42 | 42 | Wholesale Trade | Sector | 5810 | 51440 | 0.9 |
| 51 | 51 | Information | Sector | 3980 | 61960 | 1.28 |
| 44-45 | 44-45 | Retail Trade | Sector | 3950 | 40820 | 0.24 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 3770 | 49710 | 0.48 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 2710 | 44060 | 1.07 |
| 31-33 | 31-33 | Manufacturing | Sector | 2400 | 53550 | 0.18 |
| 561320 | 561320 | Temporary Help Services | National industry | 2290 | 44890 | 0.81 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 52 | 52 | Finance and Insurance | Sector | 36050 | 5.41 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 50420 | 5.22 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 12460 | 4.14 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 1320 | 2.75 |
| 22 | 22 | Utilities | Sector | 1340 | 2.16 |
| 238290 | 238290 | Other Building Equipment Contractors | National industry | 240 | 1.46 |
| 51 | 51 | Information | Sector | 3980 | 1.28 |
| 621340 | 621340 | Offices of Physical, Occupational and Speech Therapists, and Audiologists | National industry | 630 | 1.24 |
- **Count:** 43

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.95 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.271991 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.7641455 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.270176 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 85
- **Percentile:** 91
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 85 | felten_aioe |
| 95 | openai_gpts_are_gpts |
| 76 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.271991 | 85 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 1 | 95 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.2331840213670421 | 76 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.95
- **Percentile:** 89
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.39285714285714285
- **Beta:** 0.6964285714285714
- **Gamma:** 1

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Advise customers of necessary actions and strategies for debt repayment. | 0.006162467287569483 | 4.44 |
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | 0.004313727101298638 | 3.87 |
| Record information about financial status of customers and status of collection efforts. | 0.004211019313172479 | 4.65 |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | 0.002567694703153951 | 4.52 |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | 0.002567694703153951 | 4.26 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -10.5
- **Growth Percentile:** 6
- **Direction:** Declining
- **Annual Openings Thousands:** 13.7
- **Annual Openings Percentile:** 70
- **Employment2024Thousands:** 166.9
- **Employment2034Thousands:** 149.4

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 3
- **Task Count:** 6
- **Total Sample:** 238
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 24.59
- **Augmentation Share:** 57.38
- **Work Use Percent:** 53.01

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 39.89 |
| directive | 24.59 |
| learning | 17.49 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 53.01 |
| personal | 36.07 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Advise customers of necessary actions and strategies for debt repayment. | 0.010401300162520315 | task iteration | 4 | 104 |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | 0.004600575071883986 | directive | 3 | 46 |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | 0.003300412551568946 | task iteration | 3 | 33 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | 93.47826086956522 | 46 |
| Advise customers of necessary actions and strategies for debt repayment. | 92.3076923076923 | 104 |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | 81.81818181818183 | 33 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: advise customers of necessary actions and strategies for debt repayment. I'll give feedback as we go. | task iteration |
| Do this for me: locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Give me a finished draft I can review and adjust. | directive |
| Let's work through this together, step by step: arrange for debt repayment or establish repayment schedules, based on customers' financial situations. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 15
- **Skills:** 41
- **Capabilities:** 120
- **Tools:** 40
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 9bb637ad9fb95008