entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-2011-00"
socCode = "43-2011.00"
title = "Switchboard Operators, Including Answering Service"
summary = "Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages."
aliases = ["CBX Operator (Computerized Branch Exchange Operator)", "Communications Specialist", "PBX Operator (Private Branch Exchange Operator)", "Switchboard Operator (SB Operator)", "Central Communications Specialist", "Communications Operator", "Information Specialist", "Switchboard Receptionist (SB Receptionist)", "Telecommunications Clerk", "Telecommunications Operator", "Answering Service Telephone Operator", "Combination Operator"]
emergingTasks = []
studyPrograms = []

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"

[[preparation.educationDistribution]]
label = "High School Diploma"
percentage = 88.55

[[preparation.educationDistribution]]
label = "Post-Secondary Certificate"
percentage = 5.14

[[preparation.educationDistribution]]
label = "Post-Baccalaureate Certificate"
percentage = 3.04

[[preparation.educationDistribution]]
label = "Some College Courses"
percentage = 2.05

[[preparation.educationDistribution]]
label = "Less than a High School Diploma"
percentage = 0.64

[[preparation.educationDistribution]]
label = "Associate's Degree (or other 2-year degree)"
percentage = 0.58

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 38370
meanWage = 42130
pct10Wage = 29820
pct25Wage = 34250
pct75Wage = 46330
pct90Wage = 60940
employment = 35730
areaTitle = "U.S."

[industries]
count = 23

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 17860
medianWage = 39840
lq = 3.34

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 8250
medianWage = 36200
lq = 3.94

[[industries.top]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 2640
medianWage = 44780
lq = 0.8

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 980
medianWage = 34890
lq = 0.39

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 900
medianWage = 33990
lq = 0.25

[[industries.top]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 710
medianWage = 41540
lq = 0.49

[[industries.top]]
naics = "61"
slug = "61"
title = "Educational Services"
level = "Sector"
employment = 700
medianWage = 38730
lq = 0.22

[[industries.top]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 690
medianWage = 39380
lq = 1.06

[[industries.top]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 480
medianWage = 29680
lq = 0.71

[[industries.top]]
naics = "721120"
slug = "721120"
title = "Casino Hotels"
level = "National industry"
employment = 420
medianWage = 35580
lq = 5.38

[[industries.top]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 340
medianWage = 37490
lq = 0.33

[[industries.top]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 320
medianWage = 35780
lq = 0.52

[[industries.concentrated]]
naics = "721120"
slug = "721120"
title = "Casino Hotels"
level = "National industry"
employment = 420
lq = 5.38

[[industries.concentrated]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 8250
lq = 3.94

[[industries.concentrated]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 17860
lq = 3.34

[[industries.concentrated]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 690
lq = 1.06

[[industries.concentrated]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 2640
lq = 0.8

[[industries.concentrated]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 480
lq = 0.71

[[industries.concentrated]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 320
lq = 0.52

[[industries.concentrated]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 710
lq = 0.49

[aiOutlook]
teleworkable = true
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 73
percentile = 74
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 73
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 59
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 88
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.96
percentile = 91
band = "High"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.5161290322580645
beta = 0.6290322580645161
gamma = 0.7419354838709677

[aiOutlook.bls]
growthPercent = -26.3
growthPercentile = 0
direction = "Declining"
annualOpeningsThousands = 2.8
annualOpeningsPercentile = 36
employment2024Thousands = 36.6
employment2034Thousands = 27

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 0.9832644
percentile = 73
band = "High"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 0.7419354838709677
percentile = 59
band = "Moderate"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.29787166807045284
percentile = 88
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Record messages, suggesting rewording for clarity or conciseness."
usagePercent = 0.26929982046678635
importance = 4.47

[[aiOutlook.usageTasks]]
task = "Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address."
usagePercent = 0.0018487401862708444
importance = 4.74

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 3
taskCount = 4
totalSample = 246
autonomyMedian = 3
dominantCollaboration = "directive"
automationShare = 43.11
augmentationShare = 37.33
workUsePercent = 52.89
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "directive"
percent = 43.11

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 28.89

[[aiPlaybook.collaboration]]
label = "none"
percent = 14.67

[[aiPlaybook.collaboration]]
label = "validation"
percent = 8.44

[[aiPlaybook.useCase]]
label = "work"
percent = 52.89

[[aiPlaybook.useCase]]
label = "personal"
percent = 34.67

[[aiPlaybook.useCase]]
label = "coursework"
percent = 8.44

[[aiPlaybook.delegatedTasks]]
task = "Record messages, suggesting rewording for clarity or conciseness."
usagePercent = 0.014501812726590825
collaboration = "directive"
autonomyMedian = 3
sampleCount = 145

[[aiPlaybook.delegatedTasks]]
task = "Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules."
usagePercent = 0.00450056257032129
collaboration = "directive"
autonomyMedian = 3
sampleCount = 45

[[aiPlaybook.delegatedTasks]]
task = "Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary."
usagePercent = 0.003500437554694337
collaboration = "none"
autonomyMedian = 3
sampleCount = 35

[[aiPlaybook.boundaryTasks]]
task = "Record messages, suggesting rewording for clarity or conciseness."
humanNeededPercent = 100
sampleCount = 145

[[aiPlaybook.boundaryTasks]]
task = "Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary."
humanNeededPercent = 100
sampleCount = 35

[[aiPlaybook.boundaryTasks]]
task = "Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules."
humanNeededPercent = 97.77777777777777
sampleCount = 45

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: record messages, suggesting rewording for clarity or conciseness. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Help me with this part of my job: answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary"
collaboration = "none"

[counts]
tasks = 19
skills = 39
capabilities = 120
tools = 10
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "4275603e1257d966"

[[tasks]]
text = "Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address."
type = "Core"
iwa = "4.A.3.a.3.j"

[[tasks]]
text = "Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary."
type = "Core"
iwa = "4.A.4.a.3.c"

[[tasks]]
text = "Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts."
type = "Core"
iwa = "4.A.4.a.5.a"

[[tasks]]
text = "Monitor alarm systems to ensure that secure conditions are maintained."
type = "Supplemental"
iwa = "4.A.1.a.2.g"

[[tasks]]
text = "Contact security staff members when necessary, using radio-telephones."
type = "Supplemental"
iwa = "4.A.3.a.1.k"

[[tasks]]
text = "Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location."
type = "Core"
iwa = "4.A.1.a.2.g"

[[tasks]]
text = "Record messages, suggesting rewording for clarity or conciseness."
type = "Core"
iwa = "4.A.3.a.3.e"

[[tasks]]
text = "Page individuals to inform them of telephone calls, using paging or interoffice communication equipment."
type = "Core"
iwa = "4.A.3.a.3.j"

[[tasks]]
text = "Complete forms for sales orders."
type = "Supplemental"
iwa = "4.A.3.b.6.m"

[[tasks]]
text = "Relay or route written or verbal messages."
type = "Core"
iwa = "4.A.4.a.2.c"

[[tasks]]
text = "Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash."
type = "Core"
iwa = "4.A.2.a.2.d"

[[tasks]]
text = "Place telephone calls or arrange conference calls as instructed."
type = "Core"
iwa = "4.A.3.a.3.j"

[[activities]]
name = "Proofread documents, records, or other files to ensure accuracy."
iwa = "4.A.2.a.3.a"

[[activities]]
name = "Type documents."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Sort mail."
iwa = "4.A.2.a.2.b"

[[activities]]
name = "Schedule appointments."
iwa = "4.A.2.b.5.c"

[[activities]]
name = "Execute sales or other financial transactions."
iwa = "4.A.4.c.1.c"

[[activities]]
name = "Monitor alarm systems."
iwa = "4.A.1.a.2.g"

[[activities]]
name = "Answer telephones to direct calls or provide information."
iwa = "4.A.4.a.3.c"

[[activities]]
name = "Refer customers to appropriate personnel."
iwa = "4.A.4.a.5.a"

[[activities]]
name = "Greet customers, patrons, or visitors."
iwa = "4.A.4.a.5.j"

[[activities]]
name = "Prepare cash for deposit or disbursement."
iwa = "4.A.2.a.2.d"

[[activities]]
name = "Collect deposits, payments or fees."
iwa = "4.A.4.c.3.d"

[[activities]]
name = "Order materials, supplies, or equipment."
iwa = "4.A.4.c.3.e"

[[activities]]
name = "Operate communications equipment or systems."
iwa = "4.A.3.a.3.j"

[[activities]]
name = "Relay information between personnel."
iwa = "4.A.4.a.2.c"

[[activities]]
name = "Maintain security."
iwa = "4.A.3.a.1.k"

[[activities]]
name = "Maintain call records."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Operate audio recording equipment."
iwa = "4.A.3.a.3.e"

[[activities]]
name = "File documents or records."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Answer customer questions about goods or services."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Prepare documentation for contracts, transactions, or regulatory compliance."
iwa = "4.A.3.b.6.m"

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 4.34

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 4.12

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 4.12

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 4

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 4

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 3.85

[[capabilities]]
name = "Administrative"
family = "knowledge"
value = 3.68

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 3.5

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.49

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.38

[[capabilities]]
name = "Telecommunications"
family = "knowledge"
value = 3.34

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Selective Attention"
family = "ability"
value = 3.12

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 3

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 3

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 3

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 3

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 3

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 3

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 2.88

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 2.88

[[capabilities]]
name = "Administration and Management"
family = "knowledge"
value = 2.79

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 2.75

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 2.75

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 2.75

[[capabilities]]
name = "Perceptual Speed"
family = "ability"
value = 2.75

[[capabilities]]
name = "Far Vision"
family = "ability"
value = 2.75

[[capabilities]]
name = "Auditory Attention"
family = "ability"
value = 2.75

[[capabilities]]
name = "Communications and Media"
family = "knowledge"
value = 2.73

[[capabilities]]
name = "Judgment and Decision Making"
family = "transferable_skill"
value = 2.62

[[capabilities]]
name = "Time Sharing"
family = "ability"
value = 2.62

[[capabilities]]
name = "Public Safety and Security"
family = "knowledge"
value = 2.54

[[capabilities]]
name = "Personnel and Human Resources"
family = "knowledge"
value = 2.52

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 2.5

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 2.5

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 2.5

[[capabilities]]
name = "Mathematics"
family = "knowledge"
value = 2.45

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Windows"
type = "Common Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Access"
type = "Specialized Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "IBM Notes"
type = "Specialized Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Foreign Language"
type = "Common Skill"

[[skills]]
name = "Geography"
type = "Specialized Skill"

[[skills]]
name = "Depth Perception"
type = "Common Skill"

[[skills]]
name = "Chemistry"
type = "Specialized Skill"

[[skills]]
name = "Physics"
type = "Specialized Skill"

[[skills]]
name = "Presentation Software"
type = "Specialized Skill"

[[skills]]
name = "Installation"
type = "Specialized Skill"

[[skills]]
name = "Equipment Selection"
type = "Specialized Skill"

[[skills]]
name = "Equipment Maintenance"
type = "Specialized Skill"

[[skills]]
name = "Biology"
type = "Specialized Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Access"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Windows"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "SAP software"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = false

[[tools]]
example = "IBM Notes"
category = "Electronic mail software"
hot = false
inDemand = false

[[tools]]
example = "M-Tech Hotel Service Optimization System HotSOS"
category = "Facilities management software"
hot = false
inDemand = false

[[workContext]]
name = "Telephone Conversations"
value = 5

[[workContext]]
name = "Contact With Others"
value = 4.98

[[workContext]]
name = "E-Mail"
value = 4.61

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 4.6

[[workContext]]
name = "Frequency of Decision Making"
value = 4.49

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 4.39

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 4.35

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 4.34

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 4.33

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 3.93

[[workContext]]
name = "Written Letters and Memos"
value = 3.8

[[workContext]]
name = "Physical Proximity"
value = 3.75

[[workContext]]
name = "Freedom to Make Decisions"
value = 3.71

[[workContext]]
name = "Spend Time Sitting"
value = 3.69

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 3.61

[[workContext]]
name = "Conflict Situations"
value = 3.59

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 3.58

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 3.55

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 3.48

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 3.31

[[workContext]]
name = "Time Pressure"
value = 3.22

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 2.92

[[workContext]]
name = "Health and Safety of Other Workers"
value = 2.72

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 2.55

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 2.54

[[workContext]]
name = "Level of Competition"
value = 2.44

[[workContext]]
name = "Spend Time Standing"
value = 2.34

[[workContext]]
name = "Degree of Automation"
value = 2.31

[[workContext]]
name = "Spend Time Walking or Running"
value = 2.21

[[workContext]]
name = "Exposed to Contaminants"
value = 2.06

[[workContext]]
name = "Consequence of Error"
value = 2.03

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 1.88

[[workContext]]
name = "Dealing with Violent or Physically Aggressive People"
value = 1.75

[[workContext]]
name = "Exposed to Disease or Infections"
value = 1.67

[[workContext]]
name = "Public Speaking"
value = 1.61

[[workContext]]
name = "Exposed to Extremely Bright or Inadequate Lighting Conditions"
value = 1.47

[[workContext]]
name = "Spend Time Kneeling, Crouching, Stooping, or Crawling"
value = 1.33

[[workContext]]
name = "Outdoors, Exposed to All Weather Conditions"
value = 1.3

[[workContext]]
name = "Exposed to Cramped Work Space, Awkward Positions"
value = 1.28

[[workContext]]
name = "Exposed to Radiation"
value = 1.28

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 5.95

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 5.91

[[personFit]]
name = "Realistic"
family = "career_interest_type"
value = 3.63

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 3.18

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 2.91

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 2.48

[[personFit]]
name = "Dependability"
family = "work_style"
value = 2.36

[[personFit]]
name = "Cooperation"
family = "work_style"
value = 2.07

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 1.92

[[personFit]]
name = "Attention to Detail"
family = "work_style"
value = 1.86

[[personFit]]
name = "Self-Control"
family = "work_style"
value = 1.8

[[personFit]]
name = "Information Technology"
family = "specific_interest_area"
value = 1.77

[[personFit]]
name = "Mechanics/Electronics"
family = "specific_interest_area"
value = 1.65

[[personFit]]
name = "Human Resources"
family = "specific_interest_area"
value = 1.64

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 1.62

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 1.56

[[relatedRoles]]
socCode = "43-4171.00"
slug = "role-43-4171-00"
title = "Receptionists and Information Clerks"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-9061.00"
slug = "role-43-9061-00"
title = "Office Clerks, General"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-2021.00"
slug = "role-43-2021-00"
title = "Telephone Operators"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-4051.00"
slug = "role-43-4051-00"
title = "Customer Service Representatives"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "43-5031.00"
slug = "role-43-5031-00"
title = "Public Safety Telecommunicators"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-9041.00"
slug = "role-41-9041-00"
title = "Telemarketers"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-5032.00"
slug = "role-43-5032-00"
title = "Dispatchers, Except Police, Fire, and Ambulance"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-6014.00"
slug = "role-43-6014-00"
title = "Secretaries and Administrative Assistants, Except Legal, Medical, and Executive"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-6013.00"
slug = "role-43-6013-00"
title = "Medical Secretaries and Administrative Assistants"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-6011.00"
slug = "role-43-6011-00"
title = "Executive Secretaries and Executive Administrative Assistants"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "49-2022.00"
slug = "role-49-2022-00"
title = "Telecommunications Equipment Installers and Repairers, Except Line Installers"
tier = "Supplemental"

[[relatedRoles]]
socCode = "43-1011.00"
slug = "role-43-1011-00"
title = "First-Line Supervisors of Office and Administrative Support Workers"
tier = "Supplemental"

[[careerClusters]]
cluster = "Healthcare & Human Services"
slug = "healthcare-human-services"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.96
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 0.9832644
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = -0.5394033
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 1.244421
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
