entityType = "role"
schemaVersion = "role.v1"
slug = "role-43-1011-00"
socCode = "43-1011.00"
title = "First-Line Supervisors of Office and Administrative Support Workers"
summary = "Directly supervise and coordinate the activities of clerical and administrative support workers."
aliases = ["Accounting Manager", "Customer Service Manager", "Customer Service Supervisor", "Office Manager", "Accounts Payable Supervisor", "Accounts Receivable Manager", "Administrative Supervisor", "Office Coordinator", "Office Supervisor", "Staff Services Manager", "Accounting Administrator", "Accounting Clerks Supervisor"]
emergingTasks = []

[preparation]
jobZone = "3"
jobZoneName = "Job Zone Three: Medium Preparation Needed"
education = "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree."
experience = "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job."
svpRange = "(6.0 to < 7.0)"

[[preparation.educationDistribution]]
label = "Bachelor's Degree"
percentage = 45.22

[[preparation.educationDistribution]]
label = "High School Diploma"
percentage = 23.18

[[preparation.educationDistribution]]
label = "Some College Courses"
percentage = 20.03

[[preparation.educationDistribution]]
label = "Associate's Degree (or other 2-year degree)"
percentage = 9.62

[[preparation.educationDistribution]]
label = "Master's Degree"
percentage = 1.33

[[preparation.educationDistribution]]
label = "Post-Secondary Certificate"
percentage = 0.62

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 66140
meanWage = 71560
pct10Wage = 43920
pct25Wage = 53190
pct75Wage = 82340
pct90Wage = 102980
employment = 1495580
areaTitle = "U.S."

[industries]
count = 65

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 250320
medianWage = 62240
lq = 1.12

[[industries.top]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 184520
medianWage = 72590
lq = 3.06

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 122400
medianWage = 72320
lq = 1.17

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 113620
medianWage = 58560
lq = 0.75

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 105510
medianWage = 61730
lq = 1.2

[[industries.top]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 95390
medianWage = 77430
lq = 1.33

[[industries.top]]
naics = "61"
slug = "61"
title = "Educational Services"
level = "Sector"
employment = 73490
medianWage = 65250
lq = 0.56

[[industries.top]]
naics = "31-33"
slug = "31-33"
title = "Manufacturing"
level = "Sector"
employment = 70470
medianWage = 74730
lq = 0.57

[[industries.top]]
naics = "42"
slug = "42"
title = "Wholesale Trade"
level = "Sector"
employment = 70310
medianWage = 71590
lq = 1.2

[[industries.top]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 63170
medianWage = 79070
lq = 2.32

[[industries.top]]
naics = "23"
slug = "23"
title = "Construction"
level = "Sector"
employment = 56120
medianWage = 67060
lq = 0.71

[[industries.top]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 45640
medianWage = 50050
lq = 0.33

[[industries.concentrated]]
naics = "621310"
slug = "621310"
title = "Offices of Chiropractors"
level = "National industry"
employment = 6310
lq = 4.46

[[industries.concentrated]]
naics = "621320"
slug = "621320"
title = "Offices of Optometrists"
level = "National industry"
employment = 5930
lq = 4.01

[[industries.concentrated]]
naics = "52"
slug = "52"
title = "Finance and Insurance"
level = "Sector"
employment = 184520
lq = 3.06

[[industries.concentrated]]
naics = "524114"
slug = "524114"
title = "Direct Health and Medical Insurance Carriers"
level = "National industry"
employment = 13020
lq = 2.99

[[industries.concentrated]]
naics = "541940"
slug = "541940"
title = "Veterinary Services"
level = "National industry"
employment = 12260
lq = 2.73

[[industries.concentrated]]
naics = "55"
slug = "55"
title = "Management of Companies and Enterprises"
level = "Sector"
employment = 63170
lq = 2.32

[[industries.concentrated]]
naics = "524210"
slug = "524210"
title = "Insurance Agencies and Brokerages"
level = "National industry"
employment = 21440
lq = 2.23

[[industries.concentrated]]
naics = "813930"
slug = "813930"
title = "Labor Unions and Similar Labor Organizations"
level = "National industry"
employment = 1920
lq = 1.87

[aiOutlook]
teleworkable = true
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 78
percentile = 80
band = "High"
version = "ai-exposure-index-v1"
componentCount = 3

[[aiOutlook.index.components]]
percentile = 77
source = "felten_aioe"

[[aiOutlook.index.components]]
percentile = 77
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 79
source = "microsoft_working_with_ai"

[aiOutlook.freyHistorical]
source = "frey"
label = "Computerization probability (Frey & Osborne, 2013)"
value = 0.014
percentile = 9
band = "Low"
note = "A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking."

[aiOutlook.eloundou]
alpha = 0.08333333333333333
beta = 0.4895833333333333
gamma = 0.8958333333333333

[aiOutlook.bls]
growthPercent = -0.3
growthPercentile = 25
direction = "Declining"
annualOpeningsThousands = 144.5
annualOpeningsPercentile = 97
employment2024Thousands = 1558.4
employment2034Thousands = 1554.4

[[aiOutlook.exposure]]
source = "felten_aioe"
label = "Overall AI exposure (Felten et al.)"
value = 1.038688
percentile = 77
band = "High"
note = "How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss."

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 0.8958333333333333
percentile = 77
band = "High"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.2454826825805608
percentile = 79
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work."
usagePercent = 0.0440616411061218
importance = 3.85

[[aiOutlook.usageTasks]]
task = "Compute figures such as balances, totals, or commissions."
usagePercent = 0.023622791269016348
importance = 3.95

[[aiOutlook.usageTasks]]
task = "Resolve customer complaints or answer customers' questions regarding policies and procedures."
usagePercent = 0.022595713387754766
importance = 4.36

[[aiOutlook.usageTasks]]
task = "Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes."
usagePercent = 0.022595713387754766
importance = 3.93

[[aiOutlook.usageTasks]]
task = "Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies."
usagePercent = 0.01725490840519455
importance = 3.98

[[aiOutlook.usageTasks]]
task = "Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff."
usagePercent = 0.004005603736920163
importance = 4.06

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "dingel_neiman"
version = "dingel-neiman-workathome"

[[aiOutlook.sources]]
source = "felten_aioe"
version = "felten-raj-seamans-aioe"

[[aiOutlook.sources]]
source = "frey_osborne"
version = "frey-osborne-automation"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[aiPlaybook]
trustedTaskCount = 11
taskCount = 16
totalSample = 2838
autonomyMedian = 3
dominantCollaboration = "task iteration"
automationShare = 31.13
augmentationShare = 62.65
workUsePercent = 74.95
release = "2026-01-15-v4-plus-2025-03-27-v2"

[[aiPlaybook.collaboration]]
label = "task iteration"
percent = 48.83

[[aiPlaybook.collaboration]]
label = "directive"
percent = 29.52

[[aiPlaybook.collaboration]]
label = "validation"
percent = 9.25

[[aiPlaybook.collaboration]]
label = "learning"
percent = 4.57

[[aiPlaybook.collaboration]]
label = "none"
percent = 1.79

[[aiPlaybook.collaboration]]
label = "feedback loop"
percent = 1.61

[[aiPlaybook.useCase]]
label = "work"
percent = 74.95

[[aiPlaybook.useCase]]
label = "coursework"
percent = 12.98

[[aiPlaybook.useCase]]
label = "personal"
percent = 10.2

[[aiPlaybook.delegatedTasks]]
task = "Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work."
usagePercent = 0.1824228028503563
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 1824

[[aiPlaybook.delegatedTasks]]
task = "Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
usagePercent = 0.0365045630703838
collaboration = "task iteration"
autonomyMedian = 4
sampleCount = 365

[[aiPlaybook.delegatedTasks]]
task = "Resolve customer complaints or answer customers' questions regarding policies and procedures."
usagePercent = 0.012201525190648831
collaboration = "directive"
autonomyMedian = 4
sampleCount = 122

[[aiPlaybook.delegatedTasks]]
task = "Compute figures such as balances, totals, or commissions."
usagePercent = 0.009301162645330666
collaboration = "directive"
autonomyMedian = 2
sampleCount = 93

[[aiPlaybook.delegatedTasks]]
task = "Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies."
usagePercent = 0.008101012626578323
collaboration = "directive"
autonomyMedian = 3
sampleCount = 81

[[aiPlaybook.delegatedTasks]]
task = "Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action."
usagePercent = 0.0074009251156394555
collaboration = "task iteration"
autonomyMedian = 3
sampleCount = 74

[[aiPlaybook.delegatedTasks]]
task = "Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff."
usagePercent = 0.0043005375671959
collaboration = "directive"
autonomyMedian = 2
sampleCount = 43

[[aiPlaybook.delegatedTasks]]
task = "Recruit, interview, and select employees."
usagePercent = 0.003500437554694337
collaboration = "task iteration"
autonomyMedian = 4
sampleCount = 35

[[aiPlaybook.boundaryTasks]]
task = "Interpret and communicate work procedures and company policies to staff."
humanNeededPercent = 100
sampleCount = 30

[[aiPlaybook.boundaryTasks]]
task = "Compute figures such as balances, totals, or commissions."
humanNeededPercent = 98.9247311827957
sampleCount = 93

[[aiPlaybook.boundaryTasks]]
task = "Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work."
humanNeededPercent = 98.79385964912281
sampleCount = 1824

[[aiPlaybook.boundaryTasks]]
task = "Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies."
humanNeededPercent = 98.76543209876543
sampleCount = 81

[[aiPlaybook.boundaryTasks]]
task = "Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action."
humanNeededPercent = 98.64864864864865
sampleCount = 74

[[aiPlaybook.boundaryTasks]]
task = "Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
humanNeededPercent = 98.35616438356163
sampleCount = 365

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Let's work through this together, step by step: provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. I'll give feedback as we go."
collaboration = "task iteration"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: resolve customer complaints or answer customers' questions regarding policies and procedures. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: compute figures such as balances, totals, or commissions. Give me a finished draft I can review and adjust."
collaboration = "directive"

[[aiPlaybook.seedPrompts]]
prompt = "Do this for me: research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Give me a finished draft I can review and adjust."
collaboration = "directive"

[counts]
tasks = 28
skills = 63
capabilities = 120
tools = 88
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "34c3f9892ce73b3c"

[[tasks]]
text = "Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems."
type = "Core"
iwa = "4.A.4.b.4.a"

[[tasks]]
text = "Resolve customer complaints or answer customers' questions regarding policies and procedures."
type = "Core"
iwa = "4.A.4.a.1.b"

[[tasks]]
text = "Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes."
type = "Core"
iwa = "4.A.4.b.3.d"

[[tasks]]
text = "Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance."
type = "Core"
iwa = "4.A.2.a.3.a"

[[tasks]]
text = "Discuss job performance problems with employees to identify causes and issues and to work on resolving problems."
type = "Core"
iwa = "4.A.4.b.4.a"

[[tasks]]
text = "Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff."
type = "Core"
iwa = "4.A.4.b.1.f"

[[tasks]]
text = "Recruit, interview, and select employees."
type = "Core"
iwa = "4.A.4.c.2.a"

[[tasks]]
text = "Interpret and communicate work procedures and company policies to staff."
type = "Core"
iwa = "4.A.4.a.1.b"

[[tasks]]
text = "Develop work schedules according to budgets and workloads."
type = "Supplemental"
iwa = "4.A.4.b.1.f"

[[tasks]]
text = "Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action."
type = "Core"
iwa = "4.A.4.b.4.a"

[[tasks]]
text = "Train or instruct employees in job duties or company policies or arrange for training to be provided."
type = "Core"
iwa = "4.A.4.b.3.d"

[[tasks]]
text = "Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies."
type = "Core"
iwa = "4.A.2.a.2.c"

[[activities]]
name = "Explain regulations, policies, or procedures."
iwa = "4.A.4.a.1.b"

[[activities]]
name = "Respond to customer problems or complaints."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Supervise clerical or administrative personnel."
iwa = "4.A.4.b.4.a"

[[activities]]
name = "Train personnel."
iwa = "4.A.4.b.3.d"

[[activities]]
name = "Develop organizational policies or programs."
iwa = "4.A.2.b.4.a"

[[activities]]
name = "Examine documents to verify adherence to requirements."
iwa = "4.A.2.a.3.a"

[[activities]]
name = "Administer personnel recruitment or hiring activities."
iwa = "4.A.4.c.2.a"

[[activities]]
name = "Prepare employee work schedules."
iwa = "4.A.4.b.1.f"

[[activities]]
name = "Maintain inventory records."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Record personnel information."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Calculate financial data."
iwa = "4.A.1.b.3.c"

[[activities]]
name = "Compile data or documentation."
iwa = "4.A.2.a.2.c"

[[activities]]
name = "Prepare research or technical reports."
iwa = "4.A.3.b.6.c"

[[activities]]
name = "Coordinate operational activities."
iwa = "4.A.4.b.4.j"

[[activities]]
name = "Analyze financial information."
iwa = "4.A.2.a.4.k"

[[activities]]
name = "Provide information to coworkers."
iwa = "4.A.4.a.2.c"

[[activities]]
name = "Confer with coworkers to coordinate work activities."
iwa = "4.A.4.a.2.c"

[[activities]]
name = "Perform administrative or clerical tasks."
iwa = "4.A.4.c.1.a"

[[activities]]
name = "Monitor inventories of products or materials."
iwa = "4.A.4.c.3.g"

[[activities]]
name = "Report maintenance or equipment problems to appropriate personnel."
iwa = "4.A.4.a.2.g"

[[activities]]
name = "Maintain current knowledge related to work activities."
iwa = "4.A.2.b.3.a"

[[activities]]
name = "Plan facility layouts or designs."
iwa = "4.A.3.b.2.b"

[[capabilities]]
name = "Administration and Management"
family = "knowledge"
value = 4.48

[[capabilities]]
name = "Customer and Personal Service"
family = "knowledge"
value = 4.23

[[capabilities]]
name = "Oral Comprehension"
family = "ability"
value = 4.12

[[capabilities]]
name = "Reading Comprehension"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Active Listening"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Speaking"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Monitoring"
family = "essential_skill"
value = 4

[[capabilities]]
name = "Social Perceptiveness"
family = "transferable_skill"
value = 4

[[capabilities]]
name = "Coordination"
family = "transferable_skill"
value = 4

[[capabilities]]
name = "Written Comprehension"
family = "ability"
value = 4

[[capabilities]]
name = "Oral Expression"
family = "ability"
value = 4

[[capabilities]]
name = "Critical Thinking"
family = "essential_skill"
value = 3.88

[[capabilities]]
name = "Written Expression"
family = "ability"
value = 3.88

[[capabilities]]
name = "Speech Recognition"
family = "ability"
value = 3.88

[[capabilities]]
name = "Speech Clarity"
family = "ability"
value = 3.88

[[capabilities]]
name = "Writing"
family = "essential_skill"
value = 3.75

[[capabilities]]
name = "Active Learning"
family = "essential_skill"
value = 3.75

[[capabilities]]
name = "Instructing"
family = "transferable_skill"
value = 3.75

[[capabilities]]
name = "Judgment and Decision Making"
family = "transferable_skill"
value = 3.75

[[capabilities]]
name = "Time Management"
family = "transferable_skill"
value = 3.75

[[capabilities]]
name = "Management of Personnel Resources"
family = "transferable_skill"
value = 3.75

[[capabilities]]
name = "Problem Sensitivity"
family = "ability"
value = 3.75

[[capabilities]]
name = "English Language"
family = "knowledge"
value = 3.71

[[capabilities]]
name = "Administrative"
family = "knowledge"
value = 3.7

[[capabilities]]
name = "Learning Strategies"
family = "essential_skill"
value = 3.62

[[capabilities]]
name = "Persuasion"
family = "transferable_skill"
value = 3.62

[[capabilities]]
name = "Negotiation"
family = "transferable_skill"
value = 3.62

[[capabilities]]
name = "Service Orientation"
family = "transferable_skill"
value = 3.62

[[capabilities]]
name = "Deductive Reasoning"
family = "ability"
value = 3.62

[[capabilities]]
name = "Information Ordering"
family = "ability"
value = 3.62

[[capabilities]]
name = "Inductive Reasoning"
family = "ability"
value = 3.5

[[capabilities]]
name = "Near Vision"
family = "ability"
value = 3.5

[[capabilities]]
name = "Complex Problem Solving"
family = "transferable_skill"
value = 3.38

[[capabilities]]
name = "Fluency of Ideas"
family = "ability"
value = 3.38

[[capabilities]]
name = "Originality"
family = "ability"
value = 3.38

[[capabilities]]
name = "Computers and Electronics"
family = "knowledge"
value = 3.28

[[capabilities]]
name = "Category Flexibility"
family = "ability"
value = 3.25

[[capabilities]]
name = "Personnel and Human Resources"
family = "knowledge"
value = 3.17

[[capabilities]]
name = "Systems Evaluation"
family = "transferable_skill"
value = 3.12

[[capabilities]]
name = "Economics and Accounting"
family = "knowledge"
value = 3.1

[[skills]]
name = "Social Perceptiveness"
type = "Common Skill"

[[skills]]
name = "Reading Comprehension"
type = "Common Skill"

[[skills]]
name = "Active Listening"
type = "Common Skill"

[[skills]]
name = "Speech Recognition"
type = "Specialized Skill"

[[skills]]
name = "Critical Thinking"
type = "Common Skill"

[[skills]]
name = "Writing"
type = "Common Skill"

[[skills]]
name = "Time Management"
type = "Common Skill"

[[skills]]
name = "Instructing"
type = "Specialized Skill"

[[skills]]
name = "Active Learning"
type = "Common Skill"

[[skills]]
name = "English Language"
type = "Common Skill"

[[skills]]
name = "Negotiation"
type = "Common Skill"

[[skills]]
name = "Learning Strategies"
type = "Specialized Skill"

[[skills]]
name = "Information Ordering"
type = "Specialized Skill"

[[skills]]
name = "Deductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Inductive Reasoning"
type = "Common Skill"

[[skills]]
name = "Complex Problem Solving"
type = "Common Skill"

[[skills]]
name = "Systems Analysis"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Windows"
type = "Common Skill"

[[skills]]
name = "Microsoft Visio"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Teams"
type = "Specialized Skill"

[[skills]]
name = "Microsoft SharePoint"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Project"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Access"
type = "Specialized Skill"

[[skills]]
name = "Google Docs"
type = "Specialized Skill"

[[skills]]
name = "Facebook"
type = "Specialized Skill"

[[skills]]
name = "Adobe Acrobat"
type = "Specialized Skill"

[[skills]]
name = "Mathematics"
type = "Common Skill"

[[skills]]
name = "Visualization"
type = "Specialized Skill"

[[skills]]
name = "Finger Dexterity"
type = "Common Skill"

[[skills]]
name = "Telecommunications"
type = "Specialized Skill"

[[skills]]
name = "Psychology"
type = "Specialized Skill"

[[skills]]
name = "Tax Software"
type = "Specialized Skill"

[[skills]]
name = "Oracle Hyperion"
type = "Specialized Skill"

[[skills]]
name = "Minitab"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Publisher"
type = "Specialized Skill"

[[skills]]
name = "Microsoft Internet Explorer"
type = "Common Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = true

[[tools]]
example = "Adobe Acrobat"
category = "Document management software"
hot = true
inDemand = false

[[tools]]
example = "Apple macOS"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "Facebook"
category = "Web page creation and editing software"
hot = true
inDemand = false

[[tools]]
example = "Google Docs"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Henry Schein Dentrix"
category = "Medical software"
hot = true
inDemand = false

[[tools]]
example = "IBM SPSS Statistics"
category = "Analytical or scientific software"
hot = true
inDemand = false

[[tools]]
example = "Intuit QuickBooks"
category = "Accounting software"
hot = true
inDemand = false

[[tools]]
example = "MEDITECH software"
category = "Medical software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Access"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Project"
category = "Project management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft SharePoint"
category = "Document management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Teams"
category = "Project management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Visio"
category = "Process mapping and design software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Windows"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Mozilla Firefox"
category = "Internet browser software"
hot = true
inDemand = false

[[tools]]
example = "Oracle Database"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "Oracle PeopleSoft"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = false

[[tools]]
example = "Salesforce software"
category = "Customer relationship management CRM software"
hot = true
inDemand = false

[[tools]]
example = "SAP software"
category = "Enterprise resource planning ERP software"
hot = true
inDemand = false

[[tools]]
example = "Slack"
category = "Cloud-based data access and sharing software"
hot = true
inDemand = false

[[tools]]
example = "Tableau"
category = "Business intelligence and data analysis software"
hot = true
inDemand = false

[[tools]]
example = "Yardi software"
category = "Data base user interface and query software"
hot = true
inDemand = false

[[tools]]
example = "ADP Workforce Now"
category = "Human resources software"
hot = false
inDemand = false

[[tools]]
example = "Blackbaud The Raiser's Edge"
category = "Customer relationship management CRM software"
hot = false
inDemand = false

[[tools]]
example = "Blackboard software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Bookkeeping software"
category = "Accounting software"
hot = false
inDemand = false

[[tools]]
example = "Citrix cloud computing software"
category = "Access software"
hot = false
inDemand = false

[[tools]]
example = "Contract management software"
category = "Project management software"
hot = false
inDemand = false

[[tools]]
example = "Data entry software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Database software"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[tools]]
example = "Delphi Technology"
category = "Financial analysis software"
hot = false
inDemand = false

[[tools]]
example = "Document management system software"
category = "Document management software"
hot = false
inDemand = false

[[tools]]
example = "Dropbox"
category = "Cloud-based data access and sharing software"
hot = false
inDemand = false

[[tools]]
example = "Evernote"
category = "Word processing software"
hot = false
inDemand = false

[[tools]]
example = "FileMaker Pro"
category = "Data base user interface and query software"
hot = false
inDemand = false

[[workContext]]
name = "Telephone Conversations"
value = 4.93

[[workContext]]
name = "Face-to-Face Discussions with Individuals and Within Teams"
value = 4.93

[[workContext]]
name = "Contact With Others"
value = 4.7

[[workContext]]
name = "E-Mail"
value = 4.55

[[workContext]]
name = "Work With or Contribute to a Work Group or Team"
value = 4.53

[[workContext]]
name = "Determine Tasks, Priorities and Goals"
value = 4.41

[[workContext]]
name = "Work Outcomes and Results of Other Workers"
value = 4.36

[[workContext]]
name = "Spend Time Sitting"
value = 4.3

[[workContext]]
name = "Importance of Being Exact or Accurate"
value = 4.23

[[workContext]]
name = "Coordinate or Lead Others in Accomplishing Work Activities"
value = 4.07

[[workContext]]
name = "Time Pressure"
value = 4.04

[[workContext]]
name = "Freedom to Make Decisions"
value = 4.03

[[workContext]]
name = "Deal With External Customers or the Public in General"
value = 4

[[workContext]]
name = "Impact of Decisions on Co-workers or Company Results"
value = 3.97

[[workContext]]
name = "Frequency of Decision Making"
value = 3.96

[[workContext]]
name = "Indoors, Environmentally Controlled"
value = 3.83

[[workContext]]
name = "Written Letters and Memos"
value = 3.6

[[workContext]]
name = "Conflict Situations"
value = 3.44

[[workContext]]
name = "Spend Time Making Repetitive Motions"
value = 3.17

[[workContext]]
name = "Dealing With Unpleasant, Angry, or Discourteous People"
value = 3.15

[[workContext]]
name = "Importance of Repeating Same Tasks"
value = 3.07

[[workContext]]
name = "Level of Competition"
value = 2.94

[[workContext]]
name = "Consequence of Error"
value = 2.92

[[workContext]]
name = "Physical Proximity"
value = 2.89

[[workContext]]
name = "Health and Safety of Other Workers"
value = 2.61

[[workContext]]
name = "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable"
value = 2.39

[[workContext]]
name = "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls"
value = 2.39

[[workContext]]
name = "Degree of Automation"
value = 2.33

[[workContext]]
name = "Spend Time Standing"
value = 2.14

[[workContext]]
name = "Public Speaking"
value = 2.04

[[workContext]]
name = "Exposed to Contaminants"
value = 1.73

[[workContext]]
name = "Spend Time Walking or Running"
value = 1.68

[[workContext]]
name = "Spend Time Bending or Twisting Your Body"
value = 1.5

[[workContext]]
name = "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets"
value = 1.4

[[workContext]]
name = "Exposed to Disease or Infections"
value = 1.37

[[workContext]]
name = "Indoors, Not Environmentally Controlled"
value = 1.35

[[workContext]]
name = "In an Enclosed Vehicle or Operate Enclosed Equipment"
value = 1.3

[[workContext]]
name = "Dealing with Violent or Physically Aggressive People"
value = 1.24

[[workContext]]
name = "Spend Time Kneeling, Crouching, Stooping, or Crawling"
value = 1.22

[[workContext]]
name = "Outdoors, Exposed to All Weather Conditions"
value = 1.21

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 6.9

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 6.42

[[personFit]]
name = "Dependability"
family = "work_style"
value = 6

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 5.7

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 5.57

[[personFit]]
name = "Attention to Detail"
family = "work_style"
value = 5

[[personFit]]
name = "Human Resources"
family = "specific_interest_area"
value = 4.46

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 4.33

[[personFit]]
name = "Cooperation"
family = "work_style"
value = 4

[[personFit]]
name = "Accounting"
family = "specific_interest_area"
value = 3.76

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 3

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 2.68

[[personFit]]
name = "Public Speaking"
family = "specific_interest_area"
value = 2.65

[[personFit]]
name = "Business Initiatives"
family = "specific_interest_area"
value = 2.55

[[personFit]]
name = "Professional Advising"
family = "specific_interest_area"
value = 2.53

[[personFit]]
name = "Leadership Orientation"
family = "work_style"
value = 2.52

[[relatedRoles]]
socCode = "41-1012.00"
slug = "role-41-1012-00"
title = "First-Line Supervisors of Non-Retail Sales Workers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "49-1011.00"
slug = "role-49-1011-00"
title = "First-Line Supervisors of Mechanics, Installers, and Repairers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "53-1044.00"
slug = "role-53-1044-00"
title = "First-Line Supervisors of Passenger Attendants"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "39-1014.00"
slug = "role-39-1014-00"
title = "First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "37-1011.00"
slug = "role-37-1011-00"
title = "First-Line Supervisors of Housekeeping and Janitorial Workers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "11-3012.00"
slug = "role-11-3012-00"
title = "Administrative Services Managers"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "51-1011.00"
slug = "role-51-1011-00"
title = "First-Line Supervisors of Production and Operating Workers"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "53-1042.00"
slug = "role-53-1042-00"
title = "First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "53-1043.00"
slug = "role-53-1043-00"
title = "First-Line Supervisors of Material-Moving Machine and Vehicle Operators"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "47-1011.00"
slug = "role-47-1011-00"
title = "First-Line Supervisors of Construction Trades and Extraction Workers"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-1011.00"
slug = "role-41-1011-00"
title = "First-Line Supervisors of Retail Sales Workers"
tier = "Supplemental"

[[relatedRoles]]
socCode = "13-1111.00"
slug = "role-13-1111-00"
title = "Management Analysts"
tier = "Supplemental"

[[careerClusters]]
cluster = "Management & Entrepreneurship"
slug = "management-entrepreneurship"

[[studyPrograms]]
title = "Agriculture, Agriculture Operations, and Related Sciences"
slug = "agriculture-agriculture-operations-and-related-sciences"

[[studyPrograms]]
title = "Business, Management, Marketing, and Related Support Services"
slug = "business-management-marketing-and-related-support-services"

[[studyPrograms]]
title = "Health Professions and Related Programs"
slug = "health-professions-and-related-programs"

[[aiSignals]]
source = "frey_osborne"
label = "Computerization probability"
score = 0.014
scale = "0-1 probability"
release = "2013-baseline-2016-employment-snapshot"

[[aiSignals]]
source = "felten_aioe"
label = "AI occupational exposure"
score = 1.038688
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_image_generation_aioe"
label = "Image generation occupational exposure"
score = 0.6262324
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"

[[aiSignals]]
source = "felten_language_modeling_aioe"
label = "Language modeling occupational exposure"
score = 1.134282
scale = "relative exposure score"
release = "2021-plus-generative-ai-workbooks"
