# First-Line Supervisors of Office and Administrative Support Workers

> Directly supervise and coordinate the activities of clerical and administrative support workers.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 43-1011.00
- **Summary:** Directly supervise and coordinate the activities of clerical and administrative support workers.

## Aliases

- Accounting Manager
- Customer Service Manager
- Customer Service Supervisor
- Office Manager
- Accounts Payable Supervisor
- Accounts Receivable Manager
- Administrative Supervisor
- Office Coordinator
- Office Supervisor
- Staff Services Manager
- Accounting Administrator
- Accounting Clerks Supervisor

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | Core | 4.A.4.b.4.a |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | Core | 4.A.4.a.1.b |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | Core | 4.A.4.b.3.d |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. | Core | 4.A.2.a.3.a |
| Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. | Core | 4.A.4.b.4.a |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. | Core | 4.A.4.b.1.f |
| Recruit, interview, and select employees. | Core | 4.A.4.c.2.a |
| Interpret and communicate work procedures and company policies to staff. | Core | 4.A.4.a.1.b |
| Develop work schedules according to budgets and workloads. | Supplemental | 4.A.4.b.1.f |
| Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. | Core | 4.A.4.b.4.a |
| Train or instruct employees in job duties or company policies or arrange for training to be provided. | Core | 4.A.4.b.3.d |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. | Core | 4.A.2.a.2.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Respond to customer problems or complaints. | 4.A.4.a.8.c |
| Supervise clerical or administrative personnel. | 4.A.4.b.4.a |
| Train personnel. | 4.A.4.b.3.d |
| Develop organizational policies or programs. | 4.A.2.b.4.a |
| Examine documents to verify adherence to requirements. | 4.A.2.a.3.a |
| Administer personnel recruitment or hiring activities. | 4.A.4.c.2.a |
| Prepare employee work schedules. | 4.A.4.b.1.f |
| Maintain inventory records. | 4.A.3.b.6.h |
| Record personnel information. | 4.A.3.b.6.h |
| Calculate financial data. | 4.A.1.b.3.c |
| Compile data or documentation. | 4.A.2.a.2.c |
| Prepare research or technical reports. | 4.A.3.b.6.c |
| Coordinate operational activities. | 4.A.4.b.4.j |
| Analyze financial information. | 4.A.2.a.4.k |
| Provide information to coworkers. | 4.A.4.a.2.c |
| Confer with coworkers to coordinate work activities. | 4.A.4.a.2.c |
| Perform administrative or clerical tasks. | 4.A.4.c.1.a |
| Monitor inventories of products or materials. | 4.A.4.c.3.g |
| Report maintenance or equipment problems to appropriate personnel. | 4.A.4.a.2.g |
| Maintain current knowledge related to work activities. | 4.A.2.b.3.a |
| Plan facility layouts or designs. | 4.A.3.b.2.b |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Administration and Management | knowledge | 4.48 |
| Customer and Personal Service | knowledge | 4.23 |
| Oral Comprehension | ability | 4.12 |
| Reading Comprehension | essential_skill | 4 |
| Active Listening | essential_skill | 4 |
| Speaking | essential_skill | 4 |
| Monitoring | essential_skill | 4 |
| Social Perceptiveness | transferable_skill | 4 |
| Coordination | transferable_skill | 4 |
| Written Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Critical Thinking | essential_skill | 3.88 |
| Written Expression | ability | 3.88 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.88 |
| Writing | essential_skill | 3.75 |
| Active Learning | essential_skill | 3.75 |
| Instructing | transferable_skill | 3.75 |
| Judgment and Decision Making | transferable_skill | 3.75 |
| Time Management | transferable_skill | 3.75 |
| Management of Personnel Resources | transferable_skill | 3.75 |
| Problem Sensitivity | ability | 3.75 |
| English Language | knowledge | 3.71 |
| Administrative | knowledge | 3.7 |
| Learning Strategies | essential_skill | 3.62 |
| Persuasion | transferable_skill | 3.62 |
| Negotiation | transferable_skill | 3.62 |
| Service Orientation | transferable_skill | 3.62 |
| Deductive Reasoning | ability | 3.62 |
| Information Ordering | ability | 3.62 |
| Inductive Reasoning | ability | 3.5 |
| Near Vision | ability | 3.5 |
| Complex Problem Solving | transferable_skill | 3.38 |
| Fluency of Ideas | ability | 3.38 |
| Originality | ability | 3.38 |
| Computers and Electronics | knowledge | 3.28 |
| Category Flexibility | ability | 3.25 |
| Personnel and Human Resources | knowledge | 3.17 |
| Systems Evaluation | transferable_skill | 3.12 |
| Economics and Accounting | knowledge | 3.1 |

## Skills

| Name | Type |
| --- | --- |
| Social Perceptiveness | Common Skill |
| Reading Comprehension | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Critical Thinking | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Instructing | Specialized Skill |
| Active Learning | Common Skill |
| English Language | Common Skill |
| Negotiation | Common Skill |
| Learning Strategies | Specialized Skill |
| Information Ordering | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Inductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft Visio | Specialized Skill |
| Microsoft Teams | Specialized Skill |
| Microsoft SharePoint | Specialized Skill |
| Microsoft Project | Specialized Skill |
| Microsoft Access | Specialized Skill |
| Google Docs | Specialized Skill |
| Facebook | Specialized Skill |
| Adobe Acrobat | Specialized Skill |
| Mathematics | Common Skill |
| Visualization | Specialized Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Psychology | Specialized Skill |
| Tax Software | Specialized Skill |
| Oracle Hyperion | Specialized Skill |
| Minitab | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Microsoft Internet Explorer | Common Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| Adobe Acrobat | Document management software | yes | no |
| Apple macOS | Operating system software | yes | no |
| Facebook | Web page creation and editing software | yes | no |
| Google Docs | Word processing software | yes | no |
| Henry Schein Dentrix | Medical software | yes | no |
| IBM SPSS Statistics | Analytical or scientific software | yes | no |
| Intuit QuickBooks | Accounting software | yes | no |
| MEDITECH software | Medical software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft SharePoint | Document management software | yes | no |
| Microsoft Teams | Project management software | yes | no |
| Microsoft Visio | Process mapping and design software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Mozilla Firefox | Internet browser software | yes | no |
| Oracle Database | Data base user interface and query software | yes | no |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | no |
| Salesforce software | Customer relationship management CRM software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| Slack | Cloud-based data access and sharing software | yes | no |
| Tableau | Business intelligence and data analysis software | yes | no |
| Yardi software | Data base user interface and query software | yes | no |
| ADP Workforce Now | Human resources software | no | no |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software | no | no |
| Blackboard software | Data base user interface and query software | no | no |
| Bookkeeping software | Accounting software | no | no |
| Citrix cloud computing software | Access software | no | no |
| Contract management software | Project management software | no | no |
| Data entry software | Data base user interface and query software | no | no |
| Database software | Data base user interface and query software | no | no |
| Delphi Technology | Financial analysis software | no | no |
| Document management system software | Document management software | no | no |
| Dropbox | Cloud-based data access and sharing software | no | no |
| Evernote | Word processing software | no | no |
| FileMaker Pro | Data base user interface and query software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 4.93 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.93 |
| Contact With Others | 4.7 |
| E-Mail | 4.55 |
| Work With or Contribute to a Work Group or Team | 4.53 |
| Determine Tasks, Priorities and Goals | 4.41 |
| Work Outcomes and Results of Other Workers | 4.36 |
| Spend Time Sitting | 4.3 |
| Importance of Being Exact or Accurate | 4.23 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.07 |
| Time Pressure | 4.04 |
| Freedom to Make Decisions | 4.03 |
| Deal With External Customers or the Public in General | 4 |
| Impact of Decisions on Co-workers or Company Results | 3.97 |
| Frequency of Decision Making | 3.96 |
| Indoors, Environmentally Controlled | 3.83 |
| Written Letters and Memos | 3.6 |
| Conflict Situations | 3.44 |
| Spend Time Making Repetitive Motions | 3.17 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.15 |
| Importance of Repeating Same Tasks | 3.07 |
| Level of Competition | 2.94 |
| Consequence of Error | 2.92 |
| Physical Proximity | 2.89 |
| Health and Safety of Other Workers | 2.61 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.39 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.39 |
| Degree of Automation | 2.33 |
| Spend Time Standing | 2.14 |
| Public Speaking | 2.04 |
| Exposed to Contaminants | 1.73 |
| Spend Time Walking or Running | 1.68 |
| Spend Time Bending or Twisting Your Body | 1.5 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.4 |
| Exposed to Disease or Infections | 1.37 |
| Indoors, Not Environmentally Controlled | 1.35 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 1.3 |
| Dealing with Violent or Physically Aggressive People | 1.24 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.22 |
| Outdoors, Exposed to All Weather Conditions | 1.21 |

## Preparation

- **Job Zone:** 3
- **Job Zone Name:** Job Zone Three: Medium Preparation Needed
- **Education:** Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- **Experience:** Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- **Svp Range:** (6.0 to < 7.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Bachelor's Degree | 45.22 |
| High School Diploma | 23.18 |
| Some College Courses | 20.03 |
| Associate's Degree (or other 2-year degree) | 9.62 |
| Master's Degree | 1.33 |
| Post-Secondary Certificate | 0.62 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Enterprising | career_interest_type | 6.9 |
| Management/Administration | specific_interest_area | 6.42 |
| Dependability | work_style | 6 |
| Conventional | career_interest_type | 5.7 |
| Office Work | specific_interest_area | 5.57 |
| Attention to Detail | work_style | 5 |
| Human Resources | specific_interest_area | 4.46 |
| Social | career_interest_type | 4.33 |
| Cooperation | work_style | 4 |
| Accounting | specific_interest_area | 3.76 |
| Social Orientation | work_style | 3 |
| Personal Service | specific_interest_area | 2.68 |
| Public Speaking | specific_interest_area | 2.65 |
| Business Initiatives | specific_interest_area | 2.55 |
| Professional Advising | specific_interest_area | 2.53 |
| Leadership Orientation | work_style | 2.52 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Primary-Short |
| 49-1011.00 | role-49-1011-00 | First-Line Supervisors of Mechanics, Installers, and Repairers | Primary-Short |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Short |
| 39-1014.00 | role-39-1014-00 | First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services | Primary-Short |
| 37-1011.00 | role-37-1011-00 | First-Line Supervisors of Housekeeping and Janitorial Workers | Primary-Short |
| 11-3012.00 | role-11-3012-00 | Administrative Services Managers | Primary-Long |
| 51-1011.00 | role-51-1011-00 | First-Line Supervisors of Production and Operating Workers | Primary-Long |
| 53-1042.00 | role-53-1042-00 | First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand | Primary-Long |
| 53-1043.00 | role-53-1043-00 | First-Line Supervisors of Material-Moving Machine and Vehicle Operators | Primary-Long |
| 47-1011.00 | role-47-1011-00 | First-Line Supervisors of Construction Trades and Extraction Workers | Primary-Long |
| 41-1011.00 | role-41-1011-00 | First-Line Supervisors of Retail Sales Workers | Supplemental |
| 13-1111.00 | role-13-1111-00 | Management Analysts | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Management & Entrepreneurship | management-entrepreneurship |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Agriculture, Agriculture Operations, and Related Sciences | agriculture-agriculture-operations-and-related-sciences |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |
| Health Professions and Related Programs | health-professions-and-related-programs |

## Market

- **Median Wage:** 66140
- **Mean Wage:** 71560
- **Pct10Wage:** 43920
- **Pct25Wage:** 53190
- **Pct75Wage:** 82340
- **Pct90Wage:** 102980
- **Employment:** 1495580
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 250320 | 62240 | 1.12 |
| 52 | 52 | Finance and Insurance | Sector | 184520 | 72590 | 3.06 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 122400 | 72320 | 1.17 |
| 44-45 | 44-45 | Retail Trade | Sector | 113620 | 58560 | 0.75 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 105510 | 61730 | 1.2 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 95390 | 77430 | 1.33 |
| 61 | 61 | Educational Services | Sector | 73490 | 65250 | 0.56 |
| 31-33 | 31-33 | Manufacturing | Sector | 70470 | 74730 | 0.57 |
| 42 | 42 | Wholesale Trade | Sector | 70310 | 71590 | 1.2 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 63170 | 79070 | 2.32 |
| 23 | 23 | Construction | Sector | 56120 | 67060 | 0.71 |
| 72 | 72 | Accommodation and Food Services | Sector | 45640 | 50050 | 0.33 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 621310 | 621310 | Offices of Chiropractors | National industry | 6310 | 4.46 |
| 621320 | 621320 | Offices of Optometrists | National industry | 5930 | 4.01 |
| 52 | 52 | Finance and Insurance | Sector | 184520 | 3.06 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 13020 | 2.99 |
| 541940 | 541940 | Veterinary Services | National industry | 12260 | 2.73 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 63170 | 2.32 |
| 524210 | 524210 | Insurance Agencies and Brokerages | National industry | 21440 | 2.23 |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 1920 | 1.87 |
- **Count:** 65

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.014 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 1.038688 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.6262324 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.134282 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 78
- **Percentile:** 80
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 77 | felten_aioe |
| 77 | openai_gpts_are_gpts |
| 79 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.038688 | 77 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.8958333333333333 | 77 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.2454826825805608 | 79 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.014
- **Percentile:** 9
- **Band:** Low
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.08333333333333333
- **Beta:** 0.4895833333333333
- **Gamma:** 0.8958333333333333

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | 0.0440616411061218 | 3.85 |
| Compute figures such as balances, totals, or commissions. | 0.023622791269016348 | 3.95 |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | 0.022595713387754766 | 4.36 |
| Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. | 0.022595713387754766 | 3.93 |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. | 0.01725490840519455 | 3.98 |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. | 0.004005603736920163 | 4.06 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -0.3
- **Growth Percentile:** 25
- **Direction:** Declining
- **Annual Openings Thousands:** 144.5
- **Annual Openings Percentile:** 97
- **Employment2024Thousands:** 1558.4
- **Employment2034Thousands:** 1554.4

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 11
- **Task Count:** 16
- **Total Sample:** 2838
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 31.13
- **Augmentation Share:** 62.65
- **Work Use Percent:** 74.95

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 48.83 |
| directive | 29.52 |
| validation | 9.25 |
| learning | 4.57 |
| none | 1.79 |
| feedback loop | 1.61 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 74.95 |
| coursework | 12.98 |
| personal | 10.2 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | 0.1824228028503563 | task iteration | 3 | 1824 |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | 0.0365045630703838 | task iteration | 4 | 365 |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | 0.012201525190648831 | directive | 4 | 122 |
| Compute figures such as balances, totals, or commissions. | 0.009301162645330666 | directive | 2 | 93 |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. | 0.008101012626578323 | directive | 3 | 81 |
| Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. | 0.0074009251156394555 | task iteration | 3 | 74 |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. | 0.0043005375671959 | directive | 2 | 43 |
| Recruit, interview, and select employees. | 0.003500437554694337 | task iteration | 4 | 35 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Interpret and communicate work procedures and company policies to staff. | 100 | 30 |
| Compute figures such as balances, totals, or commissions. | 98.9247311827957 | 93 |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | 98.79385964912281 | 1824 |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. | 98.76543209876543 | 81 |
| Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. | 98.64864864864865 | 74 |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | 98.35616438356163 | 365 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. I'll give feedback as we go. | task iteration |
| Let's work through this together, step by step: provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. I'll give feedback as we go. | task iteration |
| Do this for me: resolve customer complaints or answer customers' questions regarding policies and procedures. Give me a finished draft I can review and adjust. | directive |
| Do this for me: compute figures such as balances, totals, or commissions. Give me a finished draft I can review and adjust. | directive |
| Do this for me: research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 28
- **Skills:** 63
- **Capabilities:** 120
- **Tools:** 88
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 34c3f9892ce73b3c