{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-41-9041-00",
  "socCode": "41-9041.00",
  "title": "Telemarketers",
  "summary": "Solicit donations or orders for goods or services over the telephone.",
  "aliases": [
    "Telemarketer",
    "Telephone Sales Representative (TSR)",
    "Telephone Service Representative (TSR)",
    "Telesales Representative (Telesales Rep)",
    "Call Agent",
    "Inside Sales Representative (Inside Sales Rep)",
    "Telemarketing Sales Representative (Telemarketing Sales Rep)",
    "Telesales Specialist",
    "Call Center Agent",
    "Call Center Operator",
    "Call Center Representative (Call Center Rep)",
    "Call Center Sales Agent"
  ],
  "tasks": [
    {
      "text": "Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.",
      "type": "Core",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "text": "Explain products or services and prices, and answer questions from customers.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Obtain customer information such as name, address, and payment method, and enter orders into computers.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Record names, addresses, purchases, and reactions of prospects contacted.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Maintain records of contacts, accounts, and orders.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Adjust sales scripts to better target the needs and interests of specific individuals.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.2.j"
    },
    {
      "text": "Answer telephone calls from potential customers who have been solicited through advertisements.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.",
      "type": "Core",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "text": "Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.",
      "type": "Core",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "text": "Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.",
      "type": "Supplemental",
      "iwa": "4.A.1.b.1.b"
    },
    {
      "text": "Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Conduct client or market surveys to obtain information about potential customers.",
      "type": "Supplemental",
      "iwa": "4.A.1.a.2.h"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Deliver promotional presentations to current or prospective customers.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Contact current or potential customers to promote products or services.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Explain technical product or service information to customers.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Answer customer questions about goods or services.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Maintain records of customer accounts.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Develop content for sales presentations or other materials.",
      "iwa": "4.A.2.b.2.j"
    },
    {
      "name": "Identify potential customers.",
      "iwa": "4.A.1.b.1.b"
    },
    {
      "name": "Answer telephones to direct calls or provide information.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Schedule appointments with prospective customers.",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "name": "Monitor market conditions or trends.",
      "iwa": "4.A.1.a.2.h"
    }
  ],
  "capabilities": [
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 4.32
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4.12
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 4.12
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.02
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.77
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.12
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.12
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 3.06
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 2.73
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Law and Government",
      "family": "knowledge",
      "value": 2.53
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 2.5
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 2.5
    },
    {
      "name": "Telecommunications",
      "family": "knowledge",
      "value": 2.48
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.38
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 2.38
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.38
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 2.33
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 2.3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 2.25
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 2.25
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 2.25
    },
    {
      "name": "Originality",
      "family": "ability",
      "value": 2.25
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Salesforce software",
      "category": "Customer relationship management CRM software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Zoom",
      "category": "Video conferencing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Acarda Sales Technologies Acarda Outbound",
      "category": "Helpdesk or call center software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Automatic call distribution software",
      "category": "Helpdesk or call center software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Database Systems Corp Telemation",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Remote access call center software",
      "category": "Access software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Softphone software",
      "category": "Helpdesk or call center software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.93
    },
    {
      "name": "Contact With Others",
      "value": 4.88
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.85
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.58
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.51
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.45
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 4.17
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.17
    },
    {
      "name": "Level of Competition",
      "value": 3.94
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.86
    },
    {
      "name": "E-Mail",
      "value": 3.82
    },
    {
      "name": "Time Pressure",
      "value": 3.74
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 3.62
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.54
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.53
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.47
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.43
    },
    {
      "name": "Physical Proximity",
      "value": 3.38
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 3.28
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.25
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.2
    },
    {
      "name": "Degree of Automation",
      "value": 3.09
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 2.54
    },
    {
      "name": "Conflict Situations",
      "value": 2.51
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.49
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 2.44
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.2
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.94
    },
    {
      "name": "Consequence of Error",
      "value": 1.88
    },
    {
      "name": "Public Speaking",
      "value": 1.79
    },
    {
      "name": "Spend Time Standing",
      "value": 1.54
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.4
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 1.4
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.34
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 1.29
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.28
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.25
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.23
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 1.22
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.21
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 39.46
      },
      {
        "label": "Some College Courses",
        "percentage": 37.31
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 19.76
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 3.47
      }
    ]
  },
  "personFit": [
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 6.52
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 5.36
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 5.2
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.07
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.61
    },
    {
      "name": "Marketing/Advertising",
      "family": "specific_interest_area",
      "value": 3.25
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 2.78
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 2.21
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 2.18
    },
    {
      "name": "Business Initiatives",
      "family": "specific_interest_area",
      "value": 2.06
    },
    {
      "name": "Perseverance",
      "family": "work_style",
      "value": 2.04
    },
    {
      "name": "Self-Control",
      "family": "work_style",
      "value": 1.91
    },
    {
      "name": "Achievement Orientation",
      "family": "work_style",
      "value": 1.89
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 1.87
    },
    {
      "name": "Stress Tolerance",
      "family": "work_style",
      "value": 1.8
    }
  ],
  "relatedRoles": [
    {
      "socCode": "41-3091.00",
      "slug": "role-41-3091-00",
      "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4051.00",
      "slug": "role-43-4051-00",
      "title": "Customer Service Representatives",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-3011.00",
      "slug": "role-41-3011-00",
      "title": "Advertising Sales Agents",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4171.00",
      "slug": "role-43-4171-00",
      "title": "Receptionists and Information Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4141.00",
      "slug": "role-43-4141-00",
      "title": "New Accounts Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-9011.00",
      "slug": "role-41-9011-00",
      "title": "Demonstrators and Product Promoters",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2031.00",
      "slug": "role-41-2031-00",
      "title": "Retail Salespersons",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4151.00",
      "slug": "role-43-4151-00",
      "title": "Order Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-2021.00",
      "slug": "role-43-2021-00",
      "title": "Telephone Operators",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-2011.00",
      "slug": "role-43-2011-00",
      "title": "Switchboard Operators, Including Answering Service",
      "tier": "Supplemental"
    },
    {
      "socCode": "41-9091.00",
      "slug": "role-41-9091-00",
      "title": "Door-to-Door Sales Workers, News and Street Vendors, and Related Workers",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Marketing & Sales",
      "slug": "marketing-sales"
    }
  ],
  "educationLevel": {
    "category": "No formal educational credential",
    "slug": "no-formal-educational-credential"
  },
  "studyPrograms": [],
  "market": {
    "medianWage": 34410,
    "meanWage": 36340,
    "pct10Wage": 24620,
    "pct25Wage": 29120,
    "pct75Wage": 38640,
    "pct90Wage": 48930,
    "employment": 66430,
    "areaTitle": "U.S."
  },
  "industries": {
    "top": [
      {
        "naics": "56",
        "slug": "56",
        "title": "Administrative and Support and Waste Management and Remediation Services",
        "level": "Sector",
        "employment": 47930,
        "medianWage": 33160,
        "lq": 12.32
      },
      {
        "naics": "52",
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