entityType = "role"
schemaVersion = "role.v1"
slug = "role-41-3091-00"
socCode = "41-3091.00"
title = "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel"
summary = "Sell services to individuals or businesses. May describe options or resolve client problems."
aliases = ["Account Executive", "Accounts Manager", "Accounts Representative", "Automobile Club Membership Sales Agent", "Automotive Sales Consultant (Auto Sales Consultant)", "Business Services Sales Representative", "Business-to-Business Sales Representative", "Client Relationship Consultant", "Customer Service Representative (Customer Service Rep)", "Customer Service Sales Representative (Customer Service Sales Rep)", "Field Sales Consultant", "Field Sales Representative"]
emergingTasks = []
capabilities = []
workContext = []
aiSignals = []

[preparation]
jobZone = "2"
jobZoneName = "Job Zone 1-2: Very Little to Some Preparation Needed"
education = "Usually requires a high school diploma or GED, though some occupations may not."
experience = "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training."
svpRange = "(Below 6.0)"
educationDistribution = []

[educationLevel]
category = "High school diploma or equivalent"
slug = "high-school-diploma-or-equivalent"

[market]
medianWage = 66260
meanWage = 81260
pct10Wage = 36930
pct25Wage = 47120
pct75Wage = 98780
pct90Wage = 142040
employment = 1189330
areaTitle = "U.S."

[industries]
count = 60

[[industries.top]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 277730
medianWage = 81440
lq = 3.34

[[industries.top]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 177740
medianWage = 76970
lq = 7.92

[[industries.top]]
naics = "56"
slug = "56"
title = "Administrative and Support and Waste Management and Remediation Services"
level = "Sector"
employment = 162940
medianWage = 61460
lq = 2.34

[[industries.top]]
naics = "23"
slug = "23"
title = "Construction"
level = "Sector"
employment = 118060
medianWage = 71190
lq = 1.88

[[industries.top]]
naics = "44-45"
slug = "44-45"
title = "Retail Trade"
level = "Sector"
employment = 108470
medianWage = 46190
lq = 0.9

[[industries.top]]
naics = "48-49"
slug = "48-49"
title = "Transportation and Warehousing"
level = "Sector"
employment = 54450
medianWage = 64600
lq = 0.95

[[industries.top]]
naics = "81"
slug = "81"
title = "Other Services (except Public Administration)"
level = "Sector"
employment = 41900
medianWage = 54160
lq = 1.23

[[industries.top]]
naics = "42"
slug = "42"
title = "Wholesale Trade"
level = "Sector"
employment = 39120
medianWage = 75610
lq = 0.84

[[industries.top]]
naics = "71"
slug = "71"
title = "Arts, Entertainment, and Recreation"
level = "Sector"
employment = 32750
medianWage = 36700
lq = 1.61

[[industries.top]]
naics = "62"
slug = "62"
title = "Health Care and Social Assistance"
level = "Sector"
employment = 31990
medianWage = 75030
lq = 0.18

[[industries.top]]
naics = "72"
slug = "72"
title = "Accommodation and Food Services"
level = "Sector"
employment = 29530
medianWage = 58450
lq = 0.27

[[industries.top]]
naics = "561320"
slug = "561320"
title = "Temporary Help Services"
level = "National industry"
employment = 27030
medianWage = 61200
lq = 1.32

[[industries.concentrated]]
naics = "51"
slug = "51"
title = "Information"
level = "Sector"
employment = 177740
lq = 7.92

[[industries.concentrated]]
naics = "221114"
slug = "221114"
title = "Solar Electric Power Generation"
level = "National industry"
employment = 820
lq = 7.62

[[industries.concentrated]]
naics = "561710"
slug = "561710"
title = "Exterminating and Pest Control Services"
level = "National industry"
employment = 8300
lq = 7.27

[[industries.concentrated]]
naics = "238160"
slug = "238160"
title = "Roofing Contractors"
level = "National industry"
employment = 9620
lq = 5.02

[[industries.concentrated]]
naics = "713940"
slug = "713940"
title = "Fitness and Recreational Sports Centers"
level = "National industry"
employment = 19040
lq = 3.92

[[industries.concentrated]]
naics = "54"
slug = "54"
title = "Professional, Scientific, and Technical Services"
level = "Sector"
employment = 277730
lq = 3.34

[[industries.concentrated]]
naics = "561730"
slug = "561730"
title = "Landscaping Services"
level = "National industry"
employment = 22790
lq = 3.23

[[industries.concentrated]]
naics = "516110"
slug = "516110"
title = "Radio Broadcasting Stations"
level = "National industry"
employment = 1250
lq = 3.13

[aiOutlook]
usageRelease = "2026-01-15-v4-plus-2025-03-27-v2"

[aiOutlook.index]
value = 92
percentile = 97
band = "High"
version = "ai-exposure-index-v1"
componentCount = 2

[[aiOutlook.index.components]]
percentile = 84
source = "openai_gpts_are_gpts"

[[aiOutlook.index.components]]
percentile = 100
source = "microsoft_working_with_ai"

[aiOutlook.eloundou]
alpha = 0.3333333333333333
beta = 0.6333333333333333
gamma = 0.9333333333333333

[aiOutlook.bls]
growthPercent = 3.1
growthPercentile = 53
direction = "About average"
annualOpeningsThousands = 123
annualOpeningsPercentile = 96
employment2024Thousands = 1226.7
employment2034Thousands = 1264.7

[[aiOutlook.exposure]]
source = "eloundou_gamma"
label = "LLM task exposure, γ (OpenAI / Eloundou)"
value = 0.9333333333333333
percentile = 84
band = "High"
note = "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."

[[aiOutlook.exposure]]
source = "microsoft_applicability"
label = "AI assistant applicability (Microsoft)"
value = 0.44874460304688923
percentile = 100
band = "High"
note = "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."

[[aiOutlook.usageTasks]]
task = "Negotiate prices or terms of sales or service agreements."
usagePercent = 0.002875818067532425

[[aiOutlook.sources]]
source = "bls_employment_projections"
version = "2024-2034"

[[aiOutlook.sources]]
source = "microsoft_working_with_ai"
version = "working-with-ai"

[[aiOutlook.sources]]
source = "openai_gpts_are_gpts"
version = "gpts-are-gpts"

[counts]
tasks = 15
skills = 8
capabilities = 0
tools = 13
relatedRoles = 20

[source]
dataset = "gold.onet_role_starter_surface"
version = "30.3"
generatedAt = "2026-06-02T21:00:32.945303+00:00"
contentHash = "394511b2c40a8332"

[[tasks]]
text = "Answer customers' questions about services, prices, availability, or credit terms."
type = "n/a"
iwa = "4.A.4.a.8.c"

[[tasks]]
text = "Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments."
type = "n/a"
iwa = "4.A.1.a.2.h"

[[tasks]]
text = "Compute and compare costs of services."
type = "n/a"
iwa = "4.A.2.a.1.g"

[[tasks]]
text = "Consult with clients after sales or contract signings to resolve problems and provide ongoing support."
type = "n/a"
iwa = "4.A.4.b.6.b"

[[tasks]]
text = "Contact prospective or existing customers to discuss how services can meet their needs."
type = "n/a"
iwa = "4.A.4.a.6.c"

[[tasks]]
text = "Create forms or agreements to complete sales."
type = "n/a"
iwa = "4.A.3.b.6.m"

[[tasks]]
text = "Develop sales presentations or proposals to explain service specifications."
type = "n/a"
iwa = "4.A.2.b.2.j"

[[tasks]]
text = "Distribute promotional materials at meetings, conferences, or trade shows."
type = "n/a"
iwa = "4.A.4.a.6.c"

[[tasks]]
text = "Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations."
type = "n/a"
iwa = "4.A.4.a.1.a"

[[tasks]]
text = "Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows."
type = "n/a"
iwa = "4.A.1.b.1.b"

[[tasks]]
text = "Inform customers of contracts or other information pertaining to purchased services."
type = "n/a"
iwa = "4.A.4.b.6.e"

[[tasks]]
text = "Maintain customer records using automated systems."
type = "n/a"
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Answer customer questions about goods or services."
iwa = "4.A.4.a.8.c"

[[activities]]
name = "Monitor market conditions or trends."
iwa = "4.A.1.a.2.h"

[[activities]]
name = "Attend events to develop professional knowledge."
iwa = "4.A.2.b.3.a"

[[activities]]
name = "Assess the cost effectiveness of products, projects, or services."
iwa = "4.A.2.a.1.g"

[[activities]]
name = "Calculate costs of goods or services."
iwa = "4.A.2.b.1.a"

[[activities]]
name = "Advise customers on the use of products or services."
iwa = "4.A.4.b.6.b"

[[activities]]
name = "Contact current or potential customers to promote products or services."
iwa = "4.A.4.a.6.c"

[[activities]]
name = "Prepare sales or other contracts."
iwa = "4.A.3.b.6.m"

[[activities]]
name = "Develop content for sales presentations or other materials."
iwa = "4.A.2.b.2.j"

[[activities]]
name = "Distribute promotional literature or samples to customers."
iwa = "4.A.4.a.6.c"

[[activities]]
name = "Explain technical product or service information to customers."
iwa = "4.A.4.a.1.a"

[[activities]]
name = "Recommend products or services to customers."
iwa = "4.A.4.b.6.b"

[[activities]]
name = "Identify potential customers."
iwa = "4.A.1.b.1.b"

[[activities]]
name = "Advise others on business or operational matters."
iwa = "4.A.4.b.6.e"

[[activities]]
name = "Maintain records of customer accounts."
iwa = "4.A.3.b.6.h"

[[activities]]
name = "Study product information to acquire professional knowledge."
iwa = "4.A.2.b.3.a"

[[activities]]
name = "Negotiate prices or other sales terms."
iwa = "4.A.4.a.7.b"

[[activities]]
name = "Estimate costs or terms of sales."
iwa = "4.A.2.b.1.a"

[[skills]]
name = "Microsoft Excel"
type = "Common Skill"

[[skills]]
name = "Microsoft Word"
type = "Common Skill"

[[skills]]
name = "Microsoft Project"
type = "Specialized Skill"

[[skills]]
name = "Microsoft PowerPoint"
type = "Common Skill"

[[skills]]
name = "Microsoft Outlook"
type = "Common Skill"

[[skills]]
name = "Microsoft Dynamics"
type = "Specialized Skill"

[[skills]]
name = "Project Management Software"
type = "Specialized Skill"

[[skills]]
name = "Presentation Software"
type = "Specialized Skill"

[[tools]]
example = "Microsoft Excel"
category = "Spreadsheet software"
hot = true
inDemand = true

[[tools]]
example = "Microsoft Office software"
category = "Office suite software"
hot = true
inDemand = true

[[tools]]
example = "Salesforce software"
category = "Customer relationship management CRM software"
hot = true
inDemand = true

[[tools]]
example = "Apple macOS"
category = "Operating system software"
hot = true
inDemand = false

[[tools]]
example = "HubSpot software"
category = "Sales and marketing software"
hot = true
inDemand = false

[[tools]]
example = "IBM SPSS Statistics"
category = "Analytical or scientific software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Outlook"
category = "Electronic mail software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft PowerPoint"
category = "Presentation software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Project"
category = "Project management software"
hot = true
inDemand = false

[[tools]]
example = "Microsoft Word"
category = "Word processing software"
hot = true
inDemand = false

[[tools]]
example = "Enterprise application integration EAI software"
category = "Enterprise application integration software"
hot = false
inDemand = false

[[tools]]
example = "JamBoard"
category = "Graphics or photo imaging software"
hot = false
inDemand = false

[[tools]]
example = "Microsoft Dynamics"
category = "Enterprise resource planning ERP software"
hot = false
inDemand = false

[[personFit]]
name = "Enterprising"
family = "career_interest_type"
value = 6.73

[[personFit]]
name = "Sales"
family = "specific_interest_area"
value = 6.52

[[personFit]]
name = "Conventional"
family = "career_interest_type"
value = 5.07

[[personFit]]
name = "Dependability"
family = "work_style"
value = 5

[[personFit]]
name = "Business Initiatives"
family = "specific_interest_area"
value = 4.78

[[personFit]]
name = "Public Speaking"
family = "specific_interest_area"
value = 4.21

[[personFit]]
name = "Achievement Orientation"
family = "work_style"
value = 4

[[personFit]]
name = "Social"
family = "career_interest_type"
value = 3.75

[[personFit]]
name = "Office Work"
family = "specific_interest_area"
value = 3.3

[[personFit]]
name = "Perseverance"
family = "work_style"
value = 3

[[personFit]]
name = "Social Orientation"
family = "work_style"
value = 3

[[personFit]]
name = "Personal Service"
family = "specific_interest_area"
value = 2.75

[[personFit]]
name = "Management/Administration"
family = "specific_interest_area"
value = 2.42

[[personFit]]
name = "Marketing/Advertising"
family = "specific_interest_area"
value = 2.4

[[personFit]]
name = "Self-Confidence"
family = "work_style"
value = 2.2

[[personFit]]
name = "Professional Advising"
family = "specific_interest_area"
value = 2.14

[[relatedRoles]]
socCode = "43-4051.00"
slug = "role-43-4051-00"
title = "Customer Service Representatives"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-9041.00"
slug = "role-41-9041-00"
title = "Telemarketers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "11-2022.00"
slug = "role-11-2022-00"
title = "Sales Managers"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-3011.00"
slug = "role-41-3011-00"
title = "Advertising Sales Agents"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-4011.00"
slug = "role-41-4011-00"
title = "Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products"
tier = "Primary-Short"

[[relatedRoles]]
socCode = "41-4012.00"
slug = "role-41-4012-00"
title = "Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "11-2021.00"
slug = "role-11-2021-00"
title = "Marketing Managers"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "43-4141.00"
slug = "role-43-4141-00"
title = "New Accounts Clerks"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-3021.00"
slug = "role-41-3021-00"
title = "Insurance Sales Agents"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-9011.00"
slug = "role-41-9011-00"
title = "Demonstrators and Product Promoters"
tier = "Primary-Long"

[[relatedRoles]]
socCode = "41-3031.00"
slug = "role-41-3031-00"
title = "Securities, Commodities, and Financial Services Sales Agents"
tier = "Supplemental"

[[relatedRoles]]
socCode = "41-1012.00"
slug = "role-41-1012-00"
title = "First-Line Supervisors of Non-Retail Sales Workers"
tier = "Supplemental"

[[careerClusters]]
cluster = "Marketing & Sales"
slug = "marketing-sales"

[[studyPrograms]]
title = "Business, Management, Marketing, and Related Support Services"
slug = "business-management-marketing-and-related-support-services"
