{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-41-3091-00",
  "socCode": "41-3091.00",
  "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel",
  "summary": "Sell services to individuals or businesses. May describe options or resolve client problems.",
  "aliases": [
    "Account Executive",
    "Accounts Manager",
    "Accounts Representative",
    "Automobile Club Membership Sales Agent",
    "Automotive Sales Consultant (Auto Sales Consultant)",
    "Business Services Sales Representative",
    "Business-to-Business Sales Representative",
    "Client Relationship Consultant",
    "Customer Service Representative (Customer Service Rep)",
    "Customer Service Sales Representative (Customer Service Sales Rep)",
    "Field Sales Consultant",
    "Field Sales Representative"
  ],
  "tasks": [
    {
      "text": "Answer customers' questions about services, prices, availability, or credit terms.",
      "type": "n/a",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.",
      "type": "n/a",
      "iwa": "4.A.1.a.2.h"
    },
    {
      "text": "Compute and compare costs of services.",
      "type": "n/a",
      "iwa": "4.A.2.a.1.g"
    },
    {
      "text": "Consult with clients after sales or contract signings to resolve problems and provide ongoing support.",
      "type": "n/a",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "text": "Contact prospective or existing customers to discuss how services can meet their needs.",
      "type": "n/a",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "text": "Create forms or agreements to complete sales.",
      "type": "n/a",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "text": "Develop sales presentations or proposals to explain service specifications.",
      "type": "n/a",
      "iwa": "4.A.2.b.2.j"
    },
    {
      "text": "Distribute promotional materials at meetings, conferences, or trade shows.",
      "type": "n/a",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "text": "Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.",
      "type": "n/a",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.",
      "type": "n/a",
      "iwa": "4.A.1.b.1.b"
    },
    {
      "text": "Inform customers of contracts or other information pertaining to purchased services.",
      "type": "n/a",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "text": "Maintain customer records using automated systems.",
      "type": "n/a",
      "iwa": "4.A.3.b.6.h"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Answer customer questions about goods or services.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Monitor market conditions or trends.",
      "iwa": "4.A.1.a.2.h"
    },
    {
      "name": "Attend events to develop professional knowledge.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Assess the cost effectiveness of products, projects, or services.",
      "iwa": "4.A.2.a.1.g"
    },
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Advise customers on the use of products or services.",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "name": "Contact current or potential customers to promote products or services.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Prepare sales or other contracts.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Develop content for sales presentations or other materials.",
      "iwa": "4.A.2.b.2.j"
    },
    {
      "name": "Distribute promotional literature or samples to customers.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Explain technical product or service information to customers.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Recommend products or services to customers.",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "name": "Identify potential customers.",
      "iwa": "4.A.1.b.1.b"
    },
    {
      "name": "Advise others on business or operational matters.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Maintain records of customer accounts.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Study product information to acquire professional knowledge.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Negotiate prices or other sales terms.",
      "iwa": "4.A.4.a.7.b"
    },
    {
      "name": "Estimate costs or terms of sales.",
      "iwa": "4.A.2.b.1.a"
    }
  ],
  "capabilities": [],
  "skills": [
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Project Management Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Salesforce software",
      "category": "Customer relationship management CRM software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Apple macOS",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "HubSpot software",
      "category": "Sales and marketing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "IBM SPSS Statistics",
      "category": "Analytical or scientific software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Enterprise application integration EAI software",
      "category": "Enterprise application integration software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "JamBoard",
      "category": "Graphics or photo imaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": []
  },
  "personFit": [
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 6.73
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 6.52
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.07
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 5
    },
    {
      "name": "Business Initiatives",
      "family": "specific_interest_area",
      "value": 4.78
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 4.21
    },
    {
      "name": "Achievement Orientation",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.75
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 3.3
    },
    {
      "name": "Perseverance",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 2.75
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 2.42
    },
    {
      "name": "Marketing/Advertising",
      "family": "specific_interest_area",
      "value": 2.4
    },
    {
      "name": "Self-Confidence",
      "family": "work_style",
      "value": 2.2
    },
    {
      "name": "Professional Advising",
      "family": "specific_interest_area",
      "value": 2.14
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-4051.00",
      "slug": "role-43-4051-00",
      "title": "Customer Service Representatives",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-9041.00",
      "slug": "role-41-9041-00",
      "title": "Telemarketers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "11-2022.00",
      "slug": "role-11-2022-00",
      "title": "Sales Managers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-3011.00",
      "slug": "role-41-3011-00",
      "title": "Advertising Sales Agents",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-4011.00",
      "slug": "role-41-4011-00",
      "title": "Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-4012.00",
      "slug": "role-41-4012-00",
      "title": "Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products",
      "tier": "Primary-Long"
    },
    {
      "socCode": "11-2021.00",
      "slug": "role-11-2021-00",
      "title": "Marketing Managers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4141.00",
      "slug": "role-43-4141-00",
      "title": "New Accounts Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-3021.00",
      "slug": "role-41-3021-00",
      "title": "Insurance Sales Agents",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-9011.00",
      "slug": "role-41-9011-00",
      "title": "Demonstrators and Product Promoters",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-3031.00",
      "slug": "role-41-3031-00",
      "title": "Securities, Commodities, and Financial Services Sales Agents",
      "tier": "Supplemental"
    },
    {
      "socCode": "41-1012.00",
      "slug": "role-41-1012-00",
      "title": "First-Line Supervisors of Non-Retail Sales Workers",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Marketing & Sales",
      "slug": "marketing-sales"
    }
  ],
  "educationLevel": {
    "category": "High school diploma or equivalent",
    "slug": "high-school-diploma-or-equivalent"
  },
  "studyPrograms": [
    {
      "title": "Business, Management, Marketing, and Related Support Services",
      "slug": "business-management-marketing-and-related-support-services"
    }
  ],
  "market": {
    "medianWage": 66260,
    "meanWage": 81260,
    "pct10Wage": 36930,
    "pct25Wage": 47120,
    "pct75Wage": 98780,
    "pct90Wage": 142040,
    "employment": 1189330,
    "areaTitle": "U.S."
  },
  "industries": {
    "top": [
      {
        "naics": "54",
        "slug": "54",
        "title": "Professional, Scientific, and Technical Services",
        "level": "Sector",
        "employment": 277730,
        "medianWage": 81440,
        "lq": 3.34
      },
      {
        "naics": "51",
        "slug": "51",
        "title": "Information",
        "level": "Sector",
        "employment": 177740,
        "medianWage": 76970,
        "lq": 7.92
      },
      {
        "naics": "56",
        "slug": "56",
        "title": "Administrative and Support and Waste Management and Remediation Services",
        "level": "Sector",
        "employment": 162940,
        "medianWage": 61460,
        "lq": 2.34
      },
      {
        "naics": "23",
        "slug": "23",
        "title": "Construction",
        "level": "Sector",
        "employment": 118060,
        "medianWage": 71190,
        "lq": 1.88
      },
      {
        "naics": "44-45",
        "slug": "44-45",
        "title": "Retail Trade",
        "level": "Sector",
        "employment": 108470,
        "medianWage": 46190,
        "lq": 0.9
      },
      {
        "naics": "48-49",
        "slug": "48-49",
        "title": "Transportation and Warehousing",
        "level": "Sector",
        "employment": 54450,
        "medianWage": 64600,
        "lq": 0.95
      },
      {
        "naics": "81",
        "slug": "81",
        "title": "Other Services (except Public Administration)",
        "level": "Sector",
        "employment": 41900,
        "medianWage": 54160,
        "lq": 1.23
      },
      {
        "naics": "42",
        "slug": "42",
        "title": "Wholesale Trade",
        "level": "Sector",
        "employment": 39120,
        "medianWage": 75610,
        "lq": 0.84
      },
      {
        "naics": "71",
        "slug": "71",
        "title": "Arts, Entertainment, and Recreation",
        "level": "Sector",
        "employment": 32750,
        "medianWage": 36700,
        "lq": 1.61
      },
      {
        "naics": "62",
        "slug": "62",
        "title": "Health Care and Social Assistance",
        "level": "Sector",
        "employment": 31990,
        "medianWage": 75030,
        "lq": 0.18
      },
      {
        "naics": "72",
        "slug": "72",
        "title": "Accommodation and Food Services",
        "level": "Sector",
        "employment": 29530,
        "medianWage": 58450,
        "lq": 0.27
      },
      {
        "naics": "561320",
        "slug": "561320",
        "title": "Temporary Help Services",
        "level": "National industry",
        "employment": 27030,
        "medianWage": 61200,
        "lq": 1.32
      }
    ],
    "concentrated": [
      {
        "naics": "51",
        "slug": "51",
        "title": "Information",
        "level": "Sector",
        "employment": 177740,
        "lq": 7.92
      },
      {
        "naics": "221114",
        "slug": "221114",
        "title": "Solar Electric Power Generation",
        "level": "National industry",
        "employment": 820,
        "lq": 7.62
      },
      {
        "naics": "561710",
        "slug": "561710",
        "title": "Exterminating and Pest Control Services",
        "level": "National industry",
        "employment": 8300,
        "lq": 7.27
      },
      {
        "naics": "238160",
        "slug": "238160",
        "title": "Roofing Contractors",
        "level": "National industry",
        "employment": 9620,
        "lq": 5.02
      },
      {
        "naics": "713940",
        "slug": "713940",
        "title": "Fitness and Recreational Sports Centers",
        "level": "National industry",
        "employment": 19040,
        "lq": 3.92
      },
      {
        "naics": "54",
        "slug": "54",
        "title": "Professional, Scientific, and Technical Services",
        "level": "Sector",
        "employment": 277730,
        "lq": 3.34
      },
      {
        "naics": "561730",
        "slug": "561730",
        "title": "Landscaping Services",
        "level": "National industry",
        "employment": 22790,
        "lq": 3.23
      },
      {
        "naics": "516110",
        "slug": "516110",
        "title": "Radio Broadcasting Stations",
        "level": "National industry",
        "employment": 1250,
        "lq": 3.13
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    ],
    "count": 60
  },
  "aiSignals": [],
  "aiOutlook": {
    "index": {
      "value": 92,
      "percentile": 97,
      "band": "High",
      "version": "ai-exposure-index-v1",
      "components": [
        {
          "percentile": 84,
          "source": "openai_gpts_are_gpts"
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        {
          "percentile": 100,
          "source": "microsoft_working_with_ai"
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      "componentCount": 2
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    "exposure": [
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        "source": "eloundou_gamma",
        "label": "LLM task exposure, γ (OpenAI / Eloundou)",
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        "percentile": 84,
        "band": "High",
        "note": "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."
      },
      {
        "source": "microsoft_applicability",
        "label": "AI assistant applicability (Microsoft)",
        "value": 0.44874460304688923,
        "percentile": 100,
        "band": "High",
        "note": "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."
      }
    ],
    "eloundou": {
      "alpha": 0.3333333333333333,
      "beta": 0.6333333333333333,
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    "usageTasks": [
      {
        "task": "Negotiate prices or terms of sales or service agreements.",
        "usagePercent": 0.002875818067532425
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    ],
    "usageRelease": "2026-01-15-v4-plus-2025-03-27-v2",
    "bls": {
      "growthPercent": 3.1,
      "growthPercentile": 53,
      "direction": "About average",
      "annualOpeningsThousands": 123,
      "annualOpeningsPercentile": 96,
      "employment2024Thousands": 1226.7,
      "employment2034Thousands": 1264.7
    },
    "sources": [
      {
        "source": "bls_employment_projections",
        "version": "2024-2034"
      },
      {
        "source": "microsoft_working_with_ai",
        "version": "working-with-ai"
      },
      {
        "source": "openai_gpts_are_gpts",
        "version": "gpts-are-gpts"
      }
    ]
  },
  "counts": {
    "tasks": 15,
    "skills": 8,
    "capabilities": 0,
    "tools": 13,
    "relatedRoles": 20
  },
  "source": {
    "dataset": "gold.onet_role_starter_surface",
    "version": "30.3",
    "generatedAt": "2026-06-02T21:00:32.945303+00:00",
    "contentHash": "394511b2c40a8332"
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}