# Counter and Rental Clerks

> Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 41-2021.00
- **Summary:** Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.

## Aliases

- Counter Clerk
- Rental Agent
- Rental Sales Representative
- Video Clerk
- Counter Service Representative
- Leasing Consultant
- Rental Assistant
- Rental Associate
- Rental Clerk
- Rental Counter Clerk
- Airplane Charter Clerk
- Apartment Rental Clerk

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Compute charges for merchandise or services and receive payments. | Core | 4.A.2.b.1.a |
| Receive orders for services, such as rentals, repairs, dry cleaning, and storage. | Core | 4.A.4.c.1.c |
| Explain rental fees, policies, and procedures. | Core | 4.A.4.a.1.d |
| Provide information about rental items, such as availability, operation, or description. | Core | 4.A.4.a.1.a |
| Advise customers on use and care of merchandise. | Core | 4.A.4.b.6.b |
| Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. | Core | 4.A.1.a.1.n |
| Answer telephones to provide information and receive orders. | Core | 4.A.4.a.8.c |
| Prepare rental forms, obtaining customer signature and other information, such as required licenses. | Core | 4.A.3.b.6.m |
| Inspect and adjust rental items to meet needs of customer. | Core | 4.A.1.b.2.j |
| Rent items, arrange for provision of services to customers, and accept returns. | Core | 4.A.4.a.6.b |
| Keep records of transactions and of the number of customers entering an establishment. | Core | 4.A.3.b.6.j |
| Receive, examine, and tag articles to be altered, cleaned, stored, or repaired. | Core | 4.A.1.b.2.j |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Calculate costs of goods or services. | 4.A.2.b.1.a |
| Process sales or other transactions. | 4.A.4.c.1.c |
| Set up merchandise displays. | 4.A.3.a.2.h |
| Advise customers on the use of products or services. | 4.A.4.b.6.b |
| Recommend products or services to customers. | 4.A.4.b.6.b |
| Answer customer questions about goods or services. | 4.A.4.a.8.c |
| Take product orders from customers. | 4.A.4.c.1.c |
| Gather customer or product information to determine customer needs. | 4.A.1.a.1.n |
| Greet customers, patrons, or visitors. | 4.A.4.a.5.j |
| Maintain records of sales or other business transactions. | 4.A.3.b.6.j |
| Prepare sales or other contracts. | 4.A.3.b.6.m |
| Examine condition of property or products. | 4.A.1.b.2.j |
| Explain financial information to customers. | 4.A.4.a.1.d |
| Sell products or services. | 4.A.4.a.6.b |
| Explain technical product or service information to customers. | 4.A.4.a.1.a |
| Arrange services or reservations for patrons. | 4.A.4.a.5.j |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.45 |
| Oral Comprehension | ability | 4 |
| Oral Expression | ability | 3.88 |
| Active Listening | essential_skill | 3.75 |
| English Language | knowledge | 3.72 |
| Speech Recognition | ability | 3.62 |
| Speech Clarity | ability | 3.62 |
| Administrative | knowledge | 3.5 |
| Sales and Marketing | knowledge | 3.42 |
| Speaking | essential_skill | 3.38 |
| Service Orientation | transferable_skill | 3.38 |
| Near Vision | ability | 3.38 |
| Reading Comprehension | essential_skill | 3.25 |
| Written Comprehension | ability | 3.25 |
| Critical Thinking | essential_skill | 3.12 |
| Social Perceptiveness | transferable_skill | 3.12 |
| Problem Sensitivity | ability | 3.12 |
| Information Ordering | ability | 3.12 |
| Administration and Management | knowledge | 3.05 |
| Mathematics | knowledge | 3.01 |
| Writing | essential_skill | 3 |
| Monitoring | essential_skill | 3 |
| Coordination | transferable_skill | 3 |
| Time Management | transferable_skill | 3 |
| Written Expression | ability | 3 |
| Selective Attention | ability | 3 |
| Persuasion | transferable_skill | 2.88 |
| Negotiation | transferable_skill | 2.88 |
| Judgment and Decision Making | transferable_skill | 2.88 |
| Deductive Reasoning | ability | 2.88 |
| Inductive Reasoning | ability | 2.88 |
| Number Facility | ability | 2.88 |
| Far Vision | ability | 2.88 |
| Active Learning | essential_skill | 2.75 |
| Complex Problem Solving | transferable_skill | 2.75 |
| Category Flexibility | ability | 2.75 |
| Flexibility of Closure | ability | 2.75 |
| Perceptual Speed | ability | 2.75 |
| Transportation | knowledge | 2.74 |
| Computers and Electronics | knowledge | 2.65 |

## Skills

| Name | Type |
| --- | --- |
| Active Listening | Common Skill |
| English Language | Common Skill |
| Speech Recognition | Specialized Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Reading Comprehension | Common Skill |
| Social Perceptiveness | Common Skill |
| Information Ordering | Specialized Skill |
| Critical Thinking | Common Skill |
| Mathematics | Common Skill |
| Writing | Common Skill |
| Time Management | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Negotiation | Common Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Instructing | Specialized Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Psychology | Specialized Skill |
| Visualization | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Depth Perception | Common Skill |
| Database Software | Specialized Skill |
| Geography | Specialized Skill |
| Foreign Language | Common Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Oracle Database | Data base user interface and query software | yes | no |
| Database software | Data base user interface and query software | no | no |
| Inventory management systems | Inventory management software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 5 |
| Face-to-Face Discussions with Individuals and Within Teams | 5 |
| Contact With Others | 4.91 |
| Indoors, Environmentally Controlled | 4.64 |
| Work With or Contribute to a Work Group or Team | 4.52 |
| Deal With External Customers or the Public in General | 4.43 |
| Frequency of Decision Making | 4.04 |
| Dealing With Unpleasant, Angry, or Discourteous People | 4.03 |
| Importance of Being Exact or Accurate | 4 |
| E-Mail | 3.99 |
| Freedom to Make Decisions | 3.94 |
| Conflict Situations | 3.8 |
| Physical Proximity | 3.7 |
| Importance of Repeating Same Tasks | 3.68 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 3.63 |
| Determine Tasks, Priorities and Goals | 3.61 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.53 |
| Exposed to Contaminants | 3.4 |
| Impact of Decisions on Co-workers or Company Results | 3.36 |
| Work Outcomes and Results of Other Workers | 3.33 |
| Time Pressure | 3.27 |
| Spend Time Standing | 3.19 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.12 |
| Spend Time Sitting | 3.06 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.94 |
| Outdoors, Exposed to All Weather Conditions | 2.83 |
| Spend Time Making Repetitive Motions | 2.82 |
| Level of Competition | 2.66 |
| Health and Safety of Other Workers | 2.64 |
| Written Letters and Memos | 2.48 |
| Exposed to Very Hot or Cold Temperatures | 2.45 |
| Spend Time Walking or Running | 2.44 |
| Degree of Automation | 2.12 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.07 |
| Outdoors, Under Cover | 1.96 |
| Consequence of Error | 1.93 |
| Indoors, Not Environmentally Controlled | 1.85 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.67 |
| Public Speaking | 1.66 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.65 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 55.86 |
| Bachelor's Degree | 20.25 |
| Some College Courses | 13.21 |
| Associate's Degree (or other 2-year degree) | 9.47 |
| Less than a High School Diploma | 0.78 |
| Post-Secondary Certificate | 0.43 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Conventional | career_interest_type | 5.9 |
| Personal Service | specific_interest_area | 4.44 |
| Sales | specific_interest_area | 4.04 |
| Enterprising | career_interest_type | 3.86 |
| Office Work | specific_interest_area | 3.58 |
| Social | career_interest_type | 3.3 |
| Realistic | career_interest_type | 3.17 |
| Accounting | specific_interest_area | 2.49 |
| Social Orientation | work_style | 2.31 |
| Dependability | work_style | 2.11 |
| Cooperation | work_style | 1.95 |
| Attention to Detail | work_style | 1.81 |
| Marketing/Advertising | specific_interest_area | 1.69 |
| Management/Administration | specific_interest_area | 1.68 |
| Public Speaking | specific_interest_area | 1.66 |
| Human Resources | specific_interest_area | 1.64 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 41-2031.00 | role-41-2031-00 | Retail Salespersons | Primary-Short |
| 41-2011.00 | role-41-2011-00 | Cashiers | Primary-Short |
| 41-9091.00 | role-41-9091-00 | Door-to-Door Sales Workers, News and Street Vendors, and Related Workers | Primary-Short |
| 53-7065.00 | role-53-7065-00 | Stockers and Order Fillers | Primary-Short |
| 41-3091.00 | role-41-3091-00 | Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | Primary-Short |
| 43-4051.00 | role-43-4051-00 | Customer Service Representatives | Primary-Long |
| 41-4012.00 | role-41-4012-00 | Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products | Primary-Long |
| 41-9041.00 | role-41-9041-00 | Telemarketers | Primary-Long |
| 41-2022.00 | role-41-2022-00 | Parts Salespersons | Primary-Long |
| 43-4151.00 | role-43-4151-00 | Order Clerks | Primary-Long |
| 43-5071.00 | role-43-5071-00 | Shipping, Receiving, and Inventory Clerks | Supplemental |
| 41-4011.00 | role-41-4011-00 | Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** No formal educational credential

## Study Programs


## Market

- **Median Wage:** 38540
- **Mean Wage:** 43700
- **Pct10Wage:** 28580
- **Pct25Wage:** 34200
- **Pct75Wage:** 48290
- **Pct90Wage:** 62030
- **Employment:** 398620
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 189840 | 38200 | 31.01 |
| 44-45 | 44-45 | Retail Trade | Sector | 79360 | 43470 | 1.97 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 52250 | 36570 | 4.57 |
| 42 | 42 | Wholesale Trade | Sector | 28970 | 48180 | 1.86 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 23040 | 37220 | 0.99 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 11910 | 28590 | 1.74 |
| 561320 | 561320 | Temporary Help Services | National industry | 3040 | 37120 | 0.44 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 2600 | 38100 | 0.14 |
| 72 | 72 | Accommodation and Food Services | Sector | 2300 | 31470 | 0.06 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 2190 | 27650 | 1.34 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 1590 | 33330 | 0.06 |
| 31-33 | 31-33 | Manufacturing | Sector | 1530 | 38140 | 0.05 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 189840 | 31.01 |
| 423820 | 423820 | Farm and Garden Machinery and Equipment Merchant Wholesalers | National industry | 1420 | 4.82 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 52250 | 4.57 |
| 44-45 | 44-45 | Retail Trade | Sector | 79360 | 1.97 |
| 42 | 42 | Wholesale Trade | Sector | 28970 | 1.86 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 11910 | 1.74 |
| 459110 | 459110 | Sporting Goods Retailers | National industry | 1280 | 1.66 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 2190 | 1.34 |
- **Count:** 28

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.97 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.0784367 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.4233016 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.1427099 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 71
- **Percentile:** 71
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 50 | felten_aioe |
| 66 | openai_gpts_are_gpts |
| 96 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.0784367 | 50 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.8064516129032258 | 66 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.3437905899053236 | 96 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.97
- **Percentile:** 94
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.25806451612903225
- **Beta:** 0.532258064516129
- **Gamma:** 0.8064516129032258

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Recommend and provide advice on a wide variety of products and services. | 0.1297199364033376 | 3.73 |
| Provide information about rental items, such as availability, operation, or description. | 0.022287590023376293 | 4.4 |
| Explain rental fees, policies, and procedures. | 0.007189545168831061 | 4.4 |
| Advise customers on use and care of merchandise. | 0.0038001881606678474 | 4.39 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 3.2
- **Growth Percentile:** 54
- **Direction:** About average
- **Annual Openings Thousands:** 45.9
- **Annual Openings Percentile:** 89
- **Employment2024Thousands:** 408.2
- **Employment2034Thousands:** 421.3

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 4
- **Task Count:** 6
- **Total Sample:** 1158
- **Autonomy Median:** 3.5
- **Dominant Collaboration:** directive
- **Automation Share:** 39.18
- **Augmentation Share:** 55.47
- **Work Use Percent:** 12.56

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 36.15 |
| task iteration | 34.64 |
| learning | 17.54 |
| validation | 3.29 |
| feedback loop | 3.03 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 86.82 |
| work | 12.56 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Recommend and provide advice on a wide variety of products and services. | 0.061707713464183016 | task iteration | 4 | 617 |
| Explain rental fees, policies, and procedures. | 0.025503187898487312 | learning | 3 | 255 |
| Provide information about rental items, such as availability, operation, or description. | 0.015401925240655083 | directive | 3 | 154 |
| Advise customers on use and care of merchandise. | 0.009701212651581448 | learning | 4 | 97 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Advise customers on use and care of merchandise. | 100 | 97 |
| Recommend and provide advice on a wide variety of products and services. | 99.67585089141005 | 617 |
| Provide information about rental items, such as availability, operation, or description. | 99.35064935064936 | 154 |
| Explain rental fees, policies, and procedures. | 96.07843137254902 | 255 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: recommend and provide advice on a wide variety of products and services. I'll give feedback as we go. | task iteration |
| Teach me how to explain rental fees, policies, and procedures, then check my work as I try it myself. | learning |
| Do this for me: provide information about rental items, such as availability, operation, or description. Give me a finished draft I can review and adjust. | directive |
| Teach me how to advise customers on use and care of merchandise, then check my work as I try it myself. | learning |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 16
- **Skills:** 37
- **Capabilities:** 120
- **Tools:** 8
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** a506228c32fffd97