{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-41-2021-00",
  "socCode": "41-2021.00",
  "title": "Counter and Rental Clerks",
  "summary": "Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.",
  "aliases": [
    "Counter Clerk",
    "Rental Agent",
    "Rental Sales Representative",
    "Video Clerk",
    "Counter Service Representative",
    "Leasing Consultant",
    "Rental Assistant",
    "Rental Associate",
    "Rental Clerk",
    "Rental Counter Clerk",
    "Airplane Charter Clerk",
    "Apartment Rental Clerk"
  ],
  "tasks": [
    {
      "text": "Compute charges for merchandise or services and receive payments.",
      "type": "Core",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "text": "Receive orders for services, such as rentals, repairs, dry cleaning, and storage.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Explain rental fees, policies, and procedures.",
      "type": "Core",
      "iwa": "4.A.4.a.1.d"
    },
    {
      "text": "Provide information about rental items, such as availability, operation, or description.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Advise customers on use and care of merchandise.",
      "type": "Core",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "text": "Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.",
      "type": "Core",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "text": "Answer telephones to provide information and receive orders.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Prepare rental forms, obtaining customer signature and other information, such as required licenses.",
      "type": "Core",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "text": "Inspect and adjust rental items to meet needs of customer.",
      "type": "Core",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "text": "Rent items, arrange for provision of services to customers, and accept returns.",
      "type": "Core",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Keep records of transactions and of the number of customers entering an establishment.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.",
      "type": "Core",
      "iwa": "4.A.1.b.2.j"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Calculate costs of goods or services.",
      "iwa": "4.A.2.b.1.a"
    },
    {
      "name": "Process sales or other transactions.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Set up merchandise displays.",
      "iwa": "4.A.3.a.2.h"
    },
    {
      "name": "Advise customers on the use of products or services.",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "name": "Recommend products or services to customers.",
      "iwa": "4.A.4.b.6.b"
    },
    {
      "name": "Answer customer questions about goods or services.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Take product orders from customers.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Gather customer or product information to determine customer needs.",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Maintain records of sales or other business transactions.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Prepare sales or other contracts.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Examine condition of property or products.",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "name": "Explain financial information to customers.",
      "iwa": "4.A.4.a.1.d"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "name": "Explain technical product or service information to customers.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Arrange services or reservations for patrons.",
      "iwa": "4.A.4.a.5.j"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.45
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.72
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.5
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.42
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.05
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.01
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Number Facility",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Flexibility of Closure",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Perceptual Speed",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 2.74
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 2.65
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Database Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Database",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Database software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Inventory management systems",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 5
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 5
    },
    {
      "name": "Contact With Others",
      "value": 4.91
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.64
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.52
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.43
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.04
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 4.03
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4
    },
    {
      "name": "E-Mail",
      "value": 3.99
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.94
    },
    {
      "name": "Conflict Situations",
      "value": 3.8
    },
    {
      "name": "Physical Proximity",
      "value": 3.7
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.68
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.63
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.61
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.53
    },
    {
      "name": "Exposed to Contaminants",
      "value": 3.4
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.36
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.33
    },
    {
      "name": "Time Pressure",
      "value": 3.27
    },
    {
      "name": "Spend Time Standing",
      "value": 3.19
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.12
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.06
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 2.94
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.83
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.82
    },
    {
      "name": "Level of Competition",
      "value": 2.66
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.64
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.48
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.45
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.44
    },
    {
      "name": "Degree of Automation",
      "value": 2.12
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.07
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 1.96
    },
    {
      "name": "Consequence of Error",
      "value": 1.93
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.85
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.67
    },
    {
      "name": "Public Speaking",
      "value": 1.66
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.65
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 55.86
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 20.25
      },
      {
        "label": "Some College Courses",
        "percentage": 13.21
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 9.47
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 0.78
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 0.43
      }
    ]
  },
  "personFit": [
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.9
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 4.44
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 4.04
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 3.86
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 3.58
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.3
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 3.17
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 2.49
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.31
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 2.11
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 1.95
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 1.81
    },
    {
      "name": "Marketing/Advertising",
      "family": "specific_interest_area",
      "value": 1.69
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 1.68
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 1.66
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 1.64
    }
  ],
  "relatedRoles": [
    {
      "socCode": "41-2031.00",
      "slug": "role-41-2031-00",
      "title": "Retail Salespersons",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-2011.00",
      "slug": "role-41-2011-00",
      "title": "Cashiers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-9091.00",
      "slug": "role-41-9091-00",
      "title": "Door-to-Door Sales Workers, News and Street Vendors, and Related Workers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-7065.00",
      "slug": "role-53-7065-00",
      "title": "Stockers and Order Fillers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-3091.00",
      "slug": "role-41-3091-00",
      "title": "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4051.00",
      "slug": "role-43-4051-00",
      "title": "Customer Service Representatives",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-4012.00",
      "slug": "role-41-4012-00",
      "title": "Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-9041.00",
      "slug": "role-41-9041-00",
      "title": "Telemarketers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2022.00",
      "slug": "role-41-2022-00",
      "title": "Parts Salespersons",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4151.00",
      "slug": "role-43-4151-00",
      "title": "Order Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-5071.00",
      "slug": "role-43-5071-00",
      "title": "Shipping, Receiving, and Inventory Clerks",
      "tier": "Supplemental"
    },
    {
      "socCode": "41-4011.00",
      "slug": "role-41-4011-00",
      "title": "Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Hospitality, Events, & Tourism",
      "slug": "hospitality-events-tourism"
    }
  ],
  "educationLevel": {
    "category": "No formal educational credential",
    "slug": "no-formal-educational-credential"
  },
  "studyPrograms": [],
  "market": {
    "medianWage": 38540,
    "meanWage": 43700,
    "pct10Wage": 28580,
    "pct25Wage": 34200,
    "pct75Wage": 48290,
    "pct90Wage": 62030,
    "employment": 398620,
    "areaTitle": "U.S."
  },
  "industries": {
    "top": [
      {
        "naics": "53",
        "slug": "53",
        "title": "Real Estate and Rental and Leasing",
        "level": "Sector",
        "employment": 189840,
        "medianWage": 38200,
        "lq": 31.01
      },
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