{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-41-1012-00",
  "socCode": "41-1012.00",
  "title": "First-Line Supervisors of Non-Retail Sales Workers",
  "summary": "Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.",
  "aliases": [
    "Customer Service Supervisor",
    "Reservations Supervisor",
    "Sales Leader",
    "Sales Supervisor",
    "Customer Service Department Supervisor",
    "Driver Sales Supervisor",
    "Information Center Supervisor",
    "Inside Sales Supervisor",
    "Sales Department Supervisor",
    "Sales Team Leader",
    "Advertising Material Distributors Supervisor",
    "Blood Donor Recruiter Supervisor"
  ],
  "tasks": [
    {
      "text": "Monitor sales staff performance to ensure that goals are met.",
      "type": "Core",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "text": "Provide staff with assistance in performing difficult or complicated duties.",
      "type": "Core",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Formulate pricing policies on merchandise according to profitability requirements.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "text": "Visit retailers and sales representatives to promote products and gather information.",
      "type": "Supplemental",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "text": "Prepare sales and inventory reports for management and budget departments.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.a"
    },
    {
      "text": "Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.",
      "type": "Core",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "text": "Examine products purchased for resale or received for storage to determine product condition.",
      "type": "Supplemental",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "text": "Examine merchandise to ensure correct pricing and display, and that it functions as advertised.",
      "type": "Supplemental",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "text": "Listen to and resolve customer complaints regarding services, products, or personnel.",
      "type": "Core",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "text": "Keep records pertaining to purchases, sales, and requisitions.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Hire, train, and evaluate personnel.",
      "type": "Core",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Analyze details of sales territories to assess their growth potential and to set quotas.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.4.b"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Monitor sales activities.",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "name": "Supervise sales or support personnel.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Explain technical product or service information to customers.",
      "iwa": "4.A.4.a.1.a"
    },
    {
      "name": "Answer customer questions about goods or services.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Train sales personnel.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Develop marketing plans or strategies.",
      "iwa": "4.A.2.b.2.c"
    },
    {
      "name": "Provide information to coworkers.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Exchange information with colleagues.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Assign duties or work schedules to employees.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Discuss design or technical features of products or services with technical personnel.",
      "iwa": "4.A.4.a.2.h"
    },
    {
      "name": "Prepare financial documents, reports, or budgets.",
      "iwa": "4.A.3.b.6.a"
    },
    {
      "name": "Establish operational policies.",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "name": "Examine condition of property or products.",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "name": "Analyze market conditions or trends.",
      "iwa": "4.A.2.a.4.b"
    },
    {
      "name": "Gather customer or product information to determine customer needs.",
      "iwa": "4.A.1.a.1.n"
    },
    {
      "name": "Contact current or potential customers to promote products or services.",
      "iwa": "4.A.4.a.6.c"
    },
    {
      "name": "Maintain records of sales or other business transactions.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Coordinate sales campaigns.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Prepare sales or other contracts.",
      "iwa": "4.A.3.b.6.m"
    },
    {
      "name": "Purchase stocks of merchandise or supplies.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Monitor inventories of products or materials.",
      "iwa": "4.A.4.c.3.g"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.05
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.91
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.77
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.54
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.36
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.32
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Mathematical Reasoning",
      "family": "ability",
      "value": 3.12
    }
  ],
  "skills": [
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Cisco WebEx",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Project Management Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Salesforce software",
      "category": "Customer relationship management CRM software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Cisco Webex",
      "category": "Video conferencing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Budgeting software",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Customer information databases",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Discovery",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Electronic data interchange EDI software",
      "category": "Enterprise application integration software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Financial accounting software",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Flow chart software",
      "category": "Process mapping and design software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Fuze cloud communications and collaboration software",
      "category": "Video conferencing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Graphics creation software",
      "category": "Graphics or photo imaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "NetSuite ERP",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Online meeting software",
      "category": "Video conferencing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Oracle Eloqua",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "QuickBase business management software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Salesforce.com Salesforce CRM",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SugarCRM Sugar UX",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Work scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "YouTube",
      "category": "Video creation and editing software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Telephone Conversations",
      "value": 4.97
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.91
    },
    {
      "name": "Contact With Others",
      "value": 4.7
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.66
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.65
    },
    {
      "name": "Time Pressure",
      "value": 4.64
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.61
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.56
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.54
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.44
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.23
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.22
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.19
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.05
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.91
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.71
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.69
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.55
    },
    {
      "name": "Level of Competition",
      "value": 3.54
    },
    {
      "name": "Conflict Situations",
      "value": 3.51
    },
    {
      "name": "Public Speaking",
      "value": 3.45
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 3.33
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.23
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.15
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.14
    },
    {
      "name": "Physical Proximity",
      "value": 3.05
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.96
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.87
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.7
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.57
    },
    {
      "name": "Spend Time Standing",
      "value": 2.49
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 2.37
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 2.33
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.24
    },
    {
      "name": "Consequence of Error",
      "value": 2.24
    },
    {
      "name": "Degree of Automation",
      "value": 2.11
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 2.09
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.07
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.88
    }
  ],
  "preparation": {
    "jobZone": "4",
    "jobZoneName": "Job Zone Four: Considerable Preparation Needed",
    "education": "Most of these occupations require a four-year bachelor's degree, but some do not.",
    "experience": "A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.",
    "svpRange": "(7.0 to < 8.0)",
    "educationDistribution": [
      {
        "label": "Bachelor's Degree",
        "percentage": 44.97
      },
      {
        "label": "Some College Courses",
        "percentage": 16.49
      },
      {
        "label": "High School Diploma",
        "percentage": 16
      },
      {
        "label": "Master's Degree",
        "percentage": 12.96
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 9.58
      }
    ]
  },
  "personFit": [
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 7
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 6.28
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 5.8
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.31
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 5
    },
    {
      "name": "Business Initiatives",
      "family": "specific_interest_area",
      "value": 4.92
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.08
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 4.05
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 3.68
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 3.25
    },
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