{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-41-1011-00",
  "socCode": "41-1011.00",
  "title": "First-Line Supervisors of Retail Sales Workers",
  "summary": "Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.",
  "aliases": [
    "Department Manager",
    "Meat Department Manager",
    "Shift Manager",
    "Store Manager",
    "Bakery Manager",
    "Delicatessen Manager",
    "Department Supervisor",
    "Grocery Manager",
    "Key Carrier",
    "Parts Sales Manager",
    "Art Gallery Director",
    "Auto Leasing Manager"
  ],
  "tasks": [
    {
      "text": "Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.",
      "type": "Core",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "text": "Formulate pricing policies for merchandise, according to profitability requirements.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "text": "Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.",
      "type": "Core",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "text": "Monitor sales activities to ensure that customers receive satisfactory service and quality goods.",
      "type": "Core",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "text": "Instruct staff on how to handle difficult and complicated sales.",
      "type": "Core",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Assign employees to specific duties.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "text": "Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Keep records of purchases, sales, and requisitions.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.2.c"
    },
    {
      "text": "Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Plan and prepare work schedules and keep records of employees' work schedules and time cards.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Answer customer questions about goods or services.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Monitor sales activities.",
      "iwa": "4.A.1.a.2.c"
    },
    {
      "name": "Assign duties or work schedules to employees.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Supervise sales or support personnel.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Purchase stocks of merchandise or supplies.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Monitor inventories of products or materials.",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "name": "Maintain records of sales or other business transactions.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Monitor work areas to provide security.",
      "iwa": "4.A.1.a.2.g"
    },
    {
      "name": "Examine condition of property or products.",
      "iwa": "4.A.1.b.2.j"
    },
    {
      "name": "Train sales personnel.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Clean work areas.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Set up merchandise displays.",
      "iwa": "4.A.3.a.2.h"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "name": "Establish operational policies.",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "name": "Monitor market conditions or trends.",
      "iwa": "4.A.1.a.2.h"
    },
    {
      "name": "Prepare financial documents, reports, or budgets.",
      "iwa": "4.A.3.b.6.a"
    },
    {
      "name": "Develop marketing plans or strategies.",
      "iwa": "4.A.2.b.2.c"
    },
    {
      "name": "Coordinate sales campaigns.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Authorize financial actions.",
      "iwa": "4.A.2.b.1.c"
    },
    {
      "name": "Prepare operational budgets.",
      "iwa": "4.A.4.b.4.h"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.82
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 4.48
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.93
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.86
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.6
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.33
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.31
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.31
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Economics and Accounting",
      "family": "knowledge",
      "value": 3.21
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.18
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Visio",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Edge",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Analytics",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Autodesk Revit",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Photoshop",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe InDesign",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Illustrator",
      "type": "Specialized Skill"
    },
    {
      "name": "Adobe Acrobat",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Illustrator",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe InDesign",
      "category": "Desktop publishing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Photoshop",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apple Safari",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Autodesk Revit",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Analytics",
      "category": "Data mining software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "IBM SPSS Statistics",
      "category": "Analytical or scientific software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Kronos Workforce Timekeeper",
      "category": "Time accounting software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Edge",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft SharePoint",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Visio",
      "category": "Process mapping and design software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Mozilla Firefox",
      "category": "Internet browser software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Database",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Oracle Primavera Enterprise Project Portfolio Management",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "R",
      "category": "Object or component oriented development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Salesforce software",
      "category": "Customer relationship management CRM software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAS",
      "category": "Analytical or scientific software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Tableau",
      "category": "Business intelligence and data analysis software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Teradata Database",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Yardi software",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "American Precision Instruments Regit",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Apple Final Cut Pro",
      "category": "Video creation and editing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ASI Point of Sale",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Attitude POS itive AccuPOS Retail",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Bibase 4POS Retail",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CAP Automation SellWise",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Comcash ERP",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CompuTant CounterPoint",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.95
    },
    {
      "name": "Contact With Others",
      "value": 4.85
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.76
    },
    {
      "name": "Telephone Conversations",
      "value": 4.74
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.68
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.55
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.38
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.3
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.22
    },
    {
      "name": "Time Pressure",
      "value": 4.22
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.15
    },
    {
      "name": "E-Mail",
      "value": 4.09
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.99
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.95
    },
    {
      "name": "Spend Time Standing",
      "value": 3.86
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.79
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.71
    },
    {
      "name": "Physical Proximity",
      "value": 3.63
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.59
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.59
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.58
    },
    {
      "name": "Conflict Situations",
      "value": 3.55
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.49
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 3.11
    },
    {
      "name": "Level of Competition",
      "value": 2.86
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.71
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 2.49
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.46
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.38
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.34
    },
    {
      "name": "Spend Time Sitting",
      "value": 2.31
    },
    {
      "name": "Exposed to High Places",
      "value": 2.15
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.05
    },
    {
      "name": "Public Speaking",
      "value": 1.95
    },
    {
      "name": "Degree of Automation",
      "value": 1.95
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.84
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 1.82
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.78
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.77
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.67
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 51.67
      },
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