# Concierges

> Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 39-6012.00
- **Summary:** Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

## Aliases

- Chef Concierge
- Concierge
- Guest Service Agent
- Hotel Concierge
- Activities Concierge
- Club Concierge
- Conference Concierge
- Front Desk Agent
- Lobby Concierge
- Service Concierge
- Concierge Security Officer
- Event Concierge

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | Core | 4.A.4.a.3.c |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. | Core | 4.A.4.a.5.j |
| Provide directions to guests. | Core | 4.A.4.a.3.c |
| Order flowers for guests. | Core | 4.A.4.b.4.j |
| Make travel arrangements for sightseeing or other tours. | Core | 4.A.4.a.5.j |
| Pick up and deliver items or run errands for guests. | Core | 4.A.3.a.1.j |
| Plan special events, parties, or meetings, which may include booking musicians or celebrities. | Core | 4.A.4.b.1.e |
| Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. | Core | 4.A.4.a.3.c |
| Arrange childcare services for guests. | Core | 4.A.4.a.5.j |
| Provide food and beverage services to guests. | Supplemental | 4.A.4.a.6.b |
| Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. | Core | 4.A.4.a.5.j |
| Assist guests with special needs by providing equipment such as wheelchairs. | Core | 4.A.4.a.3.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Arrange services or reservations for patrons. | 4.A.4.a.5.j |
| Provide patrons with directions to locales or attractions. | 4.A.4.a.3.c |
| Organize recreational activities or events. | 4.A.4.b.1.e |
| Clean facilities or work areas. | 4.A.3.a.1.c |
| Sell products or services. | 4.A.4.a.6.b |
| Arrange delivery of goods or services. | 4.A.4.b.4.j |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |
| Provide customer service to clients or users. | 4.A.4.a.3.c |
| Provide customers with general information or assistance. | 4.A.4.a.3.c |
| Assist individuals with special needs. | 4.A.4.a.5.i |
| Provide attraction or event information to patrons. | 4.A.4.a.3.c |
| Deliver items. | 4.A.3.a.1.j |
| Handle luggage or other possessions for patrons. | 4.A.3.a.1.j |
| Perform administrative or clerical tasks. | 4.A.4.c.1.a |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.73 |
| English Language | knowledge | 4.41 |
| Oral Comprehension | ability | 4.12 |
| Oral Expression | ability | 4.12 |
| Active Listening | essential_skill | 4 |
| Speaking | essential_skill | 4 |
| Social Perceptiveness | transferable_skill | 4 |
| Service Orientation | transferable_skill | 4 |
| Speech Recognition | ability | 3.88 |
| Speech Clarity | ability | 3.88 |
| Coordination | transferable_skill | 3.5 |
| Problem Sensitivity | ability | 3.5 |
| Deductive Reasoning | ability | 3.5 |
| Administrative | knowledge | 3.27 |
| Transportation | knowledge | 3.14 |
| Information Ordering | ability | 3.12 |
| Reading Comprehension | essential_skill | 3 |
| Critical Thinking | essential_skill | 3 |
| Monitoring | essential_skill | 3 |
| Persuasion | transferable_skill | 3 |
| Judgment and Decision Making | transferable_skill | 3 |
| Time Management | transferable_skill | 3 |
| Written Comprehension | ability | 3 |
| Written Expression | ability | 3 |
| Fluency of Ideas | ability | 3 |
| Originality | ability | 3 |
| Inductive Reasoning | ability | 3 |
| Near Vision | ability | 3 |
| Administration and Management | knowledge | 2.91 |
| Active Learning | essential_skill | 2.88 |
| Complex Problem Solving | transferable_skill | 2.88 |
| Category Flexibility | ability | 2.88 |
| Selective Attention | ability | 2.88 |
| Computers and Electronics | knowledge | 2.86 |
| Public Safety and Security | knowledge | 2.82 |
| Writing | essential_skill | 2.75 |
| Negotiation | transferable_skill | 2.75 |
| Time Sharing | ability | 2.75 |
| Sales and Marketing | knowledge | 2.68 |
| Psychology | knowledge | 2.64 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Social Perceptiveness | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Deductive Reasoning | Common Skill |
| Information Ordering | Specialized Skill |
| Time Management | Common Skill |
| Reading Comprehension | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Inductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Writing | Common Skill |
| Negotiation | Common Skill |
| Psychology | Specialized Skill |
| Geography | Specialized Skill |
| Foreign Language | Common Skill |
| Telecommunications | Specialized Skill |
| Mathematics | Common Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Publisher | Specialized Skill |
| Mapping Software | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Visualization | Specialized Skill |
| Finger Dexterity | Common Skill |
| Depth Perception | Common Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Financial Analysis Software | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Accounting Software | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Yardi software | Data base user interface and query software | yes | no |
| Billing software | Billing and invoicing software | no | no |
| Budgeting software | Accounting software | no | no |
| Delphi Technology | Financial analysis software | no | no |
| Mapping software | Map creation software | no | no |
| Microsoft Publisher | Desktop publishing software | no | no |
| Web browser software | Internet browser software | no | no |
| Work scheduling software | Calendar and scheduling software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| E-Mail | 5 |
| Telephone Conversations | 4.91 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.82 |
| Contact With Others | 4.73 |
| Indoors, Environmentally Controlled | 4.64 |
| Determine Tasks, Priorities and Goals | 4.5 |
| Freedom to Make Decisions | 4.41 |
| Deal With External Customers or the Public in General | 4.27 |
| Work With or Contribute to a Work Group or Team | 4 |
| Time Pressure | 3.86 |
| Written Letters and Memos | 3.81 |
| Importance of Being Exact or Accurate | 3.76 |
| Physical Proximity | 3.64 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.5 |
| Spend Time Standing | 3.36 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.27 |
| Impact of Decisions on Co-workers or Company Results | 3.27 |
| Frequency of Decision Making | 3.23 |
| Work Outcomes and Results of Other Workers | 3.18 |
| Conflict Situations | 3.14 |
| Health and Safety of Other Workers | 3.05 |
| Public Speaking | 2.91 |
| Spend Time Sitting | 2.91 |
| Level of Competition | 2.77 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.73 |
| Spend Time Walking or Running | 2.45 |
| Importance of Repeating Same Tasks | 2.45 |
| Spend Time Making Repetitive Motions | 2.24 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.18 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.05 |
| Degree of Automation | 2 |
| Consequence of Error | 1.95 |
| Dealing with Violent or Physically Aggressive People | 1.82 |
| Indoors, Not Environmentally Controlled | 1.77 |
| Spend Time Bending or Twisting Your Body | 1.77 |
| Exposed to Contaminants | 1.76 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 1.68 |
| Spend Time Keeping or Regaining Balance | 1.68 |
| Outdoors, Under Cover | 1.64 |
| Outdoors, Exposed to All Weather Conditions | 1.57 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 45.45 |
| Some College Courses | 27.27 |
| Post-Secondary Certificate | 9.09 |
| Bachelor's Degree | 9.09 |
| Less than a High School Diploma | 4.55 |
| Associate's Degree (or other 2-year degree) | 4.55 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Personal Service | specific_interest_area | 6.87 |
| Dependability | work_style | 6 |
| Social | career_interest_type | 5.34 |
| Cooperation | work_style | 5 |
| Enterprising | career_interest_type | 4.67 |
| Conventional | career_interest_type | 4.18 |
| Social Orientation | work_style | 4 |
| Empathy | work_style | 3 |
| Realistic | career_interest_type | 2.7 |
| Optimism | work_style | 2.49 |
| Management/Administration | specific_interest_area | 2.46 |
| Office Work | specific_interest_area | 2.43 |
| Sales | specific_interest_area | 2.37 |
| Professional Advising | specific_interest_area | 2.36 |
| Artistic | career_interest_type | 2.29 |
| Social Service | specific_interest_area | 2.15 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-4081.00 | role-43-4081-00 | Hotel, Motel, and Resort Desk Clerks | Primary-Short |
| 39-6011.00 | role-39-6011-00 | Baggage Porters and Bellhops | Primary-Short |
| 41-2021.00 | role-41-2021-00 | Counter and Rental Clerks | Primary-Short |
| 43-4181.00 | role-43-4181-00 | Reservation and Transportation Ticket Agents and Travel Clerks | Primary-Short |
| 39-3093.00 | role-39-3093-00 | Locker Room, Coatroom, and Dressing Room Attendants | Primary-Short |
| 53-6061.00 | role-53-6061-00 | Passenger Attendants | Primary-Long |
| 43-4171.00 | role-43-4171-00 | Receptionists and Information Clerks | Primary-Long |
| 11-9081.00 | role-11-9081-00 | Lodging Managers | Primary-Long |
| 39-3031.00 | role-39-3031-00 | Ushers, Lobby Attendants, and Ticket Takers | Primary-Long |
| 41-3041.00 | role-41-3041-00 | Travel Agents | Primary-Long |
| 53-6021.00 | role-53-6021-00 | Parking Attendants | Supplemental |
| 35-9031.00 | role-35-9031-00 | Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Culinary, Entertainment, and Personal Services | culinary-entertainment-and-personal-services |

## Market

- **Median Wage:** 37320
- **Mean Wage:** 40770
- **Pct10Wage:** 30770
- **Pct25Wage:** 33860
- **Pct75Wage:** 45700
- **Pct90Wage:** 58050
- **Employment:** 44200
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 62 | 62 | Health Care and Social Assistance | Sector | 10590 | 35640 | 1.6 |
| 72 | 72 | Accommodation and Food Services | Sector | 9480 | 39470 | 2.32 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 8920 | 44780 | 13.14 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 5110 | 37080 | 1.97 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 4840 | 35710 | 3.81 |
| 561320 | 561320 | Temporary Help Services | National industry | 2330 | 36630 | 3.07 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 1980 | 35510 | 2.61 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 1220 | 34330 | 0.58 |
| 721120 | 721120 | Casino Hotels | National industry | 720 | 41540 | 7.45 |
| 51 | 51 | Information | Sector | 630 | 37040 | 0.76 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 220 | 36240 | 1.22 |
| 23 | 23 | Construction | Sector | 170 | 45710 | 0.07 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 8920 | 13.14 |
| 721120 | 721120 | Casino Hotels | National industry | 720 | 7.45 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 4840 | 3.81 |
| 561320 | 561320 | Temporary Help Services | National industry | 2330 | 3.07 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 1980 | 2.61 |
| 72 | 72 | Accommodation and Food Services | Sector | 9480 | 2.32 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 5110 | 1.97 |
| 62 | 62 | Health Care and Social Assistance | Sector | 10590 | 1.6 |
- **Count:** 19

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.21 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | 0.855832 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.1186706 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.070776 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 77
- **Percentile:** 78
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 69 | felten_aioe |
| 65 | openai_gpts_are_gpts |
| 98 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 0.855832 | 69 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.8 | 65 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.3719693167084712 | 98 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.21
- **Percentile:** 33
- **Band:** Low
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.13333333333333333
- **Beta:** 0.4666666666666667
- **Gamma:** 0.8

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | 0.043958933317995635 | 4.59 |
| Make travel arrangements for sightseeing or other tours. | 0.0034920647962893734 | 4.09 |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. | 0.0016433246100185286 | 4.32 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 2.3
- **Growth Percentile:** 44
- **Direction:** About average
- **Annual Openings Thousands:** 6.8
- **Annual Openings Percentile:** 55
- **Employment2024Thousands:** 45.6
- **Employment2034Thousands:** 46.7

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 2
- **Task Count:** 4
- **Total Sample:** 625
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 51.66
- **Augmentation Share:** 40.35
- **Work Use Percent:** 8.52

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 46.96 |
| task iteration | 29.57 |
| learning | 10.78 |
| feedback loop | 4.7 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 90.61 |
| work | 8.52 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | 0.05450681335166896 | directive | 3 | 545 |
| Provide business services for guests, such as sending or receiving faxes or shipping packages. | 0.0030003750468808603 |  | 3 | 30 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | 100 | 545 |
| Provide business services for guests, such as sending or receiving faxes or shipping packages. | 100 | 30 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: provide information about local features, such as shopping, dining, nightlife, or recreational destinations. Give me a finished draft I can review and adjust. | directive |
| Help me with this part of my job: provide business services for guests, such as sending or receiving faxes or shipping packages |  |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 18
- **Skills:** 40
- **Capabilities:** 120
- **Tools:** 13
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 0bf175eddd57be30