{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-39-6012-00",
  "socCode": "39-6012.00",
  "title": "Concierges",
  "summary": "Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.",
  "aliases": [
    "Chef Concierge",
    "Concierge",
    "Guest Service Agent",
    "Hotel Concierge",
    "Activities Concierge",
    "Club Concierge",
    "Conference Concierge",
    "Front Desk Agent",
    "Lobby Concierge",
    "Service Concierge",
    "Concierge Security Officer",
    "Event Concierge"
  ],
  "tasks": [
    {
      "text": "Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Provide directions to guests.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Order flowers for guests.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Make travel arrangements for sightseeing or other tours.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Pick up and deliver items or run errands for guests.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Plan special events, parties, or meetings, which may include booking musicians or celebrities.",
      "type": "Core",
      "iwa": "4.A.4.b.1.e"
    },
    {
      "text": "Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Arrange childcare services for guests.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Provide food and beverage services to guests.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Assist guests with special needs by providing equipment such as wheelchairs.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Arrange services or reservations for patrons.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Provide patrons with directions to locales or attractions.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Organize recreational activities or events.",
      "iwa": "4.A.4.b.1.e"
    },
    {
      "name": "Clean facilities or work areas.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "name": "Arrange delivery of goods or services.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Provide customer service to clients or users.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Provide customers with general information or assistance.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Assist individuals with special needs.",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "name": "Provide attraction or event information to patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Deliver items.",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "name": "Handle luggage or other possessions for patrons.",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "name": "Perform administrative or clerical tasks.",
      "iwa": "4.A.4.c.1.a"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.73
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 4.41
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.27
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 3.14
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Originality",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 2.91
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 2.86
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 2.82
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 2.68
    },
    {
      "name": "Psychology",
      "family": "knowledge",
      "value": 2.64
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Publisher",
      "type": "Specialized Skill"
    },
    {
      "name": "Mapping Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Financial Analysis Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Accounting Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Yardi software",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Billing software",
      "category": "Billing and invoicing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Budgeting software",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Mapping software",
      "category": "Map creation software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Publisher",
      "category": "Desktop publishing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Work scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Telephone Conversations",
      "value": 4.91
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.82
    },
    {
      "name": "Contact With Others",
      "value": 4.73
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.64
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.5
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.41
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.27
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4
    },
    {
      "name": "Time Pressure",
      "value": 3.86
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.81
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.76
    },
    {
      "name": "Physical Proximity",
      "value": 3.64
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.5
    },
    {
      "name": "Spend Time Standing",
      "value": 3.36
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.27
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.27
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.23
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.18
    },
    {
      "name": "Conflict Situations",
      "value": 3.14
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.05
    },
    {
      "name": "Public Speaking",
      "value": 2.91
    },
    {
      "name": "Spend Time Sitting",
      "value": 2.91
    },
    {
      "name": "Level of Competition",
      "value": 2.77
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.73
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.45
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 2.45
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.24
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.18
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 2.05
    },
    {
      "name": "Degree of Automation",
      "value": 2
    },
    {
      "name": "Consequence of Error",
      "value": 1.95
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.82
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.77
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.77
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.76
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.68
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.68
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 1.64
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.57
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 45.45
      },
      {
        "label": "Some College Courses",
        "percentage": 27.27
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 9.09
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 9.09
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 4.55
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 4.55
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 6.87
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 6
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 5.34
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 5
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.67
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.18
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Empathy",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 2.7
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 2.49
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 2.46
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 2.43
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 2.37
    },
    {
      "name": "Professional Advising",
      "family": "specific_interest_area",
      "value": 2.36
    },
    {
      "name": "Artistic",
      "family": "career_interest_type",
      "value": 2.29
    },
    {
      "name": "Social Service",
      "family": "specific_interest_area",
      "value": 2.15
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-4081.00",
      "slug": "role-43-4081-00",
      "title": "Hotel, Motel, and Resort Desk Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6011.00",
      "slug": "role-39-6011-00",
      "title": "Baggage Porters and Bellhops",
      "tier": "Primary-Short"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4181.00",
      "slug": "role-43-4181-00",
      "title": "Reservation and Transportation Ticket Agents and Travel Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-3093.00",
      "slug": "role-39-3093-00",
      "title": "Locker Room, Coatroom, and Dressing Room Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-6061.00",
      "slug": "role-53-6061-00",
      "title": "Passenger Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4171.00",
      "slug": "role-43-4171-00",
      "title": "Receptionists and Information Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "11-9081.00",
      "slug": "role-11-9081-00",
      "title": "Lodging Managers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "39-3031.00",
      "slug": "role-39-3031-00",
      "title": "Ushers, Lobby Attendants, and Ticket Takers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-3041.00",
      "slug": "role-41-3041-00",
      "title": "Travel Agents",
      "tier": "Primary-Long"
    },
    {
      "socCode": "53-6021.00",
      "slug": "role-53-6021-00",
      "title": "Parking Attendants",
      "tier": "Supplemental"
    },
    {
      "socCode": "35-9031.00",
      "slug": "role-35-9031-00",
      "title": "Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Hospitality, Events, & Tourism",
      "slug": "hospitality-events-tourism"
    }
  ],
  "educationLevel": {
    "category": "High school diploma or equivalent",
    "slug": "high-school-diploma-or-equivalent"
  },
  "studyPrograms": [
    {
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