# Baggage Porters and Bellhops

> Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 39-6011.00
- **Summary:** Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

## Aliases

- Bell Captain
- Bellman
- Skycap
- Valet
- Bell Person
- Bellhop
- Bellperson
- Doorman
- Ground Support Agent
- Sky Cap
- Airport Guide
- Baggage Agent

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Receive and mark baggage by completing and attaching claim checks. | Core | 4.A.3.a.1.j |
| Greet incoming guests and escort them to their rooms. | Core | 4.A.3.a.1.l |
| Transport guests about premises and local areas, or arrange for transportation. | Core | 4.A.3.a.1.l |
| Maintain clean lobbies or entrance areas for travelers or guests. | Core | 4.A.3.a.1.c |
| Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. | Core | 4.A.3.a.1.j |
| Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. | Core | 4.A.4.a.3.c |
| Explain the operation of room features, such as locks, ventilation systems, and televisions. | Core | 4.A.4.a.1.b |
| Assist travelers and guests with disabilities. | Core | 4.A.4.a.5.i |
| Deliver messages and room service orders, and run errands for guests. | Core | 4.A.3.a.1.j |
| Act as part of the security team at transportation terminals, hotels, or similar establishments. | Supplemental | 4.A.1.a.2.f |
| Pick up and return items for laundry and valet service. | Core | 4.A.3.a.1.j |
| Compute and complete charge slips for services rendered and maintain records. | Supplemental | 4.A.3.b.6.j |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Handle luggage or other possessions for patrons. | 4.A.3.a.1.j |
| Provide attraction or event information to patrons. | 4.A.4.a.3.c |
| Provide patrons with directions to locales or attractions. | 4.A.4.a.3.c |
| Provide escort or transportation. | 4.A.3.a.1.l |
| Greet customers, patrons, or visitors. | 4.A.4.a.5.j |
| Assist individuals with special needs. | 4.A.4.a.5.i |
| Monitor patron activities to identify problems or potential problems. | 4.A.1.a.2.f |
| Deliver items. | 4.A.3.a.1.j |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Arrange services or reservations for patrons. | 4.A.4.a.5.j |
| Clean facilities or work areas. | 4.A.3.a.1.c |
| Maintain financial or account records. | 4.A.3.b.6.j |
| Provide notifications to customers or patrons. | 4.A.4.a.3.c |
| Inspect facilities. | 4.A.1.b.2.e |
| Prepare administrative documents. | 4.A.4.c.1.a |
| Arrange items for use or display. | 4.A.3.a.2.h |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.58 |
| Service Orientation | transferable_skill | 3.75 |
| Oral Comprehension | ability | 3.75 |
| Oral Expression | ability | 3.75 |
| Trunk Strength | ability | 3.75 |
| English Language | knowledge | 3.69 |
| Active Listening | essential_skill | 3.62 |
| Speaking | essential_skill | 3.62 |
| Static Strength | ability | 3.5 |
| Speech Recognition | ability | 3.5 |
| Public Safety and Security | knowledge | 3.41 |
| Transportation | knowledge | 3.39 |
| Multilimb Coordination | ability | 3.25 |
| Speech Clarity | ability | 3.12 |
| Critical Thinking | essential_skill | 3 |
| Coordination | transferable_skill | 3 |
| Problem Sensitivity | ability | 3 |
| Selective Attention | ability | 3 |
| Time Sharing | ability | 3 |
| Stamina | ability | 3 |
| Extent Flexibility | ability | 3 |
| Near Vision | ability | 3 |
| Reading Comprehension | essential_skill | 2.88 |
| Monitoring | essential_skill | 2.88 |
| Social Perceptiveness | transferable_skill | 2.88 |
| Complex Problem Solving | transferable_skill | 2.88 |
| Time Management | transferable_skill | 2.88 |
| Written Comprehension | ability | 2.88 |
| Deductive Reasoning | ability | 2.88 |
| Inductive Reasoning | ability | 2.88 |
| Information Ordering | ability | 2.88 |
| Manual Dexterity | ability | 2.88 |
| Control Precision | ability | 2.88 |
| Auditory Attention | ability | 2.88 |
| Sales and Marketing | knowledge | 2.78 |
| Writing | essential_skill | 2.75 |
| Judgment and Decision Making | transferable_skill | 2.75 |
| Written Expression | ability | 2.75 |
| Category Flexibility | ability | 2.75 |
| Arm-Hand Steadiness | ability | 2.75 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Critical Thinking | Common Skill |
| Time Management | Common Skill |
| Social Perceptiveness | Common Skill |
| Reading Comprehension | Common Skill |
| Information Ordering | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Writing | Common Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Instructing | Specialized Skill |
| Depth Perception | Common Skill |
| Mathematics | Common Skill |
| Geography | Specialized Skill |
| Visualization | Specialized Skill |
| Negotiation | Common Skill |
| Learning Strategies | Specialized Skill |
| Active Learning | Common Skill |
| Foreign Language | Common Skill |
| Systems Analysis | Specialized Skill |
| Psychology | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Physics | Specialized Skill |
| Chemistry | Specialized Skill |
| Biology | Specialized Skill |
| Installation | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Office software | Office suite software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Corel WordPerfect Office Suite | Office suite software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Outdoors, Exposed to All Weather Conditions | 4.78 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 4.75 |
| Indoors, Environmentally Controlled | 4.73 |
| Contact With Others | 4.41 |
| Deal With External Customers or the Public in General | 4.35 |
| Freedom to Make Decisions | 4.33 |
| Work With or Contribute to a Work Group or Team | 4.28 |
| Telephone Conversations | 4.23 |
| Spend Time Standing | 4.18 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.15 |
| Physical Proximity | 4.13 |
| Spend Time Walking or Running | 4.01 |
| Frequency of Decision Making | 3.9 |
| Determine Tasks, Priorities and Goals | 3.83 |
| Health and Safety of Other Workers | 3.72 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.64 |
| Impact of Decisions on Co-workers or Company Results | 3.51 |
| Outdoors, Under Cover | 3.48 |
| Importance of Being Exact or Accurate | 3.29 |
| Work Outcomes and Results of Other Workers | 3.28 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.27 |
| Importance of Repeating Same Tasks | 3.12 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.06 |
| Consequence of Error | 3.01 |
| Conflict Situations | 2.98 |
| Exposed to Very Hot or Cold Temperatures | 2.95 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.77 |
| E-Mail | 2.71 |
| Exposed to Contaminants | 2.66 |
| Spend Time Bending or Twisting Your Body | 2.58 |
| Indoors, Not Environmentally Controlled | 2.57 |
| Spend Time Making Repetitive Motions | 2.54 |
| Time Pressure | 2.38 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 2.36 |
| Spend Time Keeping or Regaining Balance | 2.34 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.01 |
| Pace Determined by Speed of Equipment | 1.99 |
| Level of Competition | 1.98 |
| Written Letters and Memos | 1.95 |
| Degree of Automation | 1.91 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Less than a High School Diploma | 41.75 |
| High School Diploma | 41.28 |
| Some College Courses | 9.47 |
| Post-Secondary Certificate | 7.51 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Personal Service | specific_interest_area | 5.93 |
| Physical/Manual Labor | specific_interest_area | 5.3 |
| Realistic | career_interest_type | 4.92 |
| Conventional | career_interest_type | 4.82 |
| Social | career_interest_type | 3.51 |
| Dependability | work_style | 3 |
| Enterprising | career_interest_type | 2.55 |
| Transportation/Machine Operation | specific_interest_area | 2.49 |
| Social Orientation | work_style | 2.29 |
| Cooperation | work_style | 2.22 |
| Integrity | work_style | 1.7 |
| Optimism | work_style | 1.67 |
| Social Service | specific_interest_area | 1.63 |
| Sales | specific_interest_area | 1.6 |
| Empathy | work_style | 1.54 |
| Public Speaking | specific_interest_area | 1.51 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 39-6012.00 | role-39-6012-00 | Concierges | Primary-Short |
| 53-6061.00 | role-53-6061-00 | Passenger Attendants | Primary-Short |
| 43-4181.00 | role-43-4181-00 | Reservation and Transportation Ticket Agents and Travel Clerks | Primary-Short |
| 53-6021.00 | role-53-6021-00 | Parking Attendants | Primary-Short |
| 43-4081.00 | role-43-4081-00 | Hotel, Motel, and Resort Desk Clerks | Primary-Short |
| 53-2031.00 | role-53-2031-00 | Flight Attendants | Primary-Long |
| 39-3093.00 | role-39-3093-00 | Locker Room, Coatroom, and Dressing Room Attendants | Primary-Long |
| 41-2021.00 | role-41-2021-00 | Counter and Rental Clerks | Primary-Long |
| 33-9093.00 | role-33-9093-00 | Transportation Security Screeners | Primary-Long |
| 43-5021.00 | role-43-5021-00 | Couriers and Messengers | Primary-Long |
| 41-2011.00 | role-41-2011-00 | Cashiers | Supplemental |
| 53-3053.00 | role-53-3053-00 | Shuttle Drivers and Chauffeurs | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs


## Market

- **Median Wage:** 36020
- **Mean Wage:** 36960
- **Pct10Wage:** 25480
- **Pct25Wage:** 29830
- **Pct75Wage:** 40780
- **Pct90Wage:** 48490
- **Employment:** 31220
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 72 | 72 | Accommodation and Food Services | Sector | 17030 | 35270 | 5.91 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 5970 | 38480 | 3.99 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 4300 | 35660 | 4.8 |
| 721120 | 721120 | Casino Hotels | National industry | 2700 | 33450 | 39.57 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 1720 | 45390 | 3.59 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 940 | 36110 | 0.51 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 880 | 28420 | 1.64 |
| 561320 | 561320 | Temporary Help Services | National industry | 350 | 37800 | 0.65 |
| 44-45 | 44-45 | Retail Trade | Sector | 130 | 32250 | 0.04 |
| 62 | 62 | Health Care and Social Assistance | Sector | 80 | 36060 |  |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 60 | 25640 |  |
| 722511 | 722511 | Full-Service Restaurants | National industry |  | 40260 |  |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 721120 | 721120 | Casino Hotels | National industry | 2700 | 39.57 |
| 72 | 72 | Accommodation and Food Services | Sector | 17030 | 5.91 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 4300 | 4.8 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 5970 | 3.99 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 1720 | 3.59 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 880 | 1.64 |
| 561320 | 561320 | Temporary Help Services | National industry | 350 | 0.65 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 940 | 0.51 |
- **Count:** 12

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.83 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -1.272015 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -1.960085 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | -0.9139996 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 34
- **Percentile:** 32
- **Band:** Low
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 9 | felten_aioe |
| 27 | openai_gpts_are_gpts |
| 66 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -1.272015 | 9 | Low | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.2222222222222222 | 27 | Low | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.19559749725801945 | 66 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.83
- **Percentile:** 68
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.07407407407407407
- **Beta:** 0.14814814814814814
- **Gamma:** 0.2222222222222222

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. | 0.020028018684600815 | 4.47 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -1.6
- **Growth Percentile:** 20
- **Direction:** Declining
- **Annual Openings Thousands:** 4.6
- **Annual Openings Percentile:** 46
- **Employment2024Thousands:** 32.5
- **Employment2034Thousands:** 32

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 1
- **Total Sample:** 109
- **Autonomy Median:** 3
- **Dominant Collaboration:** directive
- **Automation Share:** 42.2
- **Augmentation Share:** 54.13

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 42.2 |
| task iteration | 35.78 |
| learning | 18.35 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 94.5 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. | 0.010901362670333791 | directive | 3 | 109 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. | 100 | 109 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. Give me a finished draft I can review and adjust. | directive |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 17
- **Skills:** 34
- **Capabilities:** 120
- **Tools:** 5
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 40341bb84445285b