{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-39-6011-00",
  "socCode": "39-6011.00",
  "title": "Baggage Porters and Bellhops",
  "summary": "Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.",
  "aliases": [
    "Bell Captain",
    "Bellman",
    "Skycap",
    "Valet",
    "Bell Person",
    "Bellhop",
    "Bellperson",
    "Doorman",
    "Ground Support Agent",
    "Sky Cap",
    "Airport Guide",
    "Baggage Agent"
  ],
  "tasks": [
    {
      "text": "Receive and mark baggage by completing and attaching claim checks.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Greet incoming guests and escort them to their rooms.",
      "type": "Core",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "text": "Transport guests about premises and local areas, or arrange for transportation.",
      "type": "Core",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "text": "Maintain clean lobbies or entrance areas for travelers or guests.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Explain the operation of room features, such as locks, ventilation systems, and televisions.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Assist travelers and guests with disabilities.",
      "type": "Core",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "text": "Deliver messages and room service orders, and run errands for guests.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Act as part of the security team at transportation terminals, hotels, or similar establishments.",
      "type": "Supplemental",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "text": "Pick up and return items for laundry and valet service.",
      "type": "Core",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "text": "Compute and complete charge slips for services rendered and maintain records.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.j"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Handle luggage or other possessions for patrons.",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "name": "Provide attraction or event information to patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Provide patrons with directions to locales or attractions.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Provide escort or transportation.",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Assist individuals with special needs.",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "name": "Monitor patron activities to identify problems or potential problems.",
      "iwa": "4.A.1.a.2.f"
    },
    {
      "name": "Deliver items.",
      "iwa": "4.A.3.a.1.j"
    },
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Arrange services or reservations for patrons.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Clean facilities or work areas.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Maintain financial or account records.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Provide notifications to customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Inspect facilities.",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "name": "Prepare administrative documents.",
      "iwa": "4.A.4.c.1.a"
    },
    {
      "name": "Arrange items for use or display.",
      "iwa": "4.A.3.a.2.h"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.58
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Trunk Strength",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.69
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Static Strength",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.41
    },
    {
      "name": "Transportation",
      "family": "knowledge",
      "value": 3.39
    },
    {
      "name": "Multilimb Coordination",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Stamina",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Extent Flexibility",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Manual Dexterity",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Control Precision",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Auditory Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 2.78
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Arm-Hand Steadiness",
      "family": "ability",
      "value": 2.75
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Corel WordPerfect Office Suite",
      "category": "Office suite software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 4.78
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 4.75
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.73
    },
    {
      "name": "Contact With Others",
      "value": 4.41
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.35
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.33
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.28
    },
    {
      "name": "Telephone Conversations",
      "value": 4.23
    },
    {
      "name": "Spend Time Standing",
      "value": 4.18
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.15
    },
    {
      "name": "Physical Proximity",
      "value": 4.13
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 4.01
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.9
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.83
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.72
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.64
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.51
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 3.48
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.29
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.28
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.27
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.12
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.06
    },
    {
      "name": "Consequence of Error",
      "value": 3.01
    },
    {
      "name": "Conflict Situations",
      "value": 2.98
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 2.95
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2.77
    },
    {
      "name": "E-Mail",
      "value": 2.71
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.66
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.58
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 2.57
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.54
    },
    {
      "name": "Time Pressure",
      "value": 2.38
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 2.36
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 2.34
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.01
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.99
    },
    {
      "name": "Level of Competition",
      "value": 1.98
    },
    {
      "name": "Written Letters and Memos",
      "value": 1.95
    },
    {
      "name": "Degree of Automation",
      "value": 1.91
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "Less than a High School Diploma",
        "percentage": 41.75
      },
      {
        "label": "High School Diploma",
        "percentage": 41.28
      },
      {
        "label": "Some College Courses",
        "percentage": 9.47
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 7.51
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.93
    },
    {
      "name": "Physical/Manual Labor",
      "family": "specific_interest_area",
      "value": 5.3
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 4.92
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.82
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.51
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 2.55
    },
    {
      "name": "Transportation/Machine Operation",
      "family": "specific_interest_area",
      "value": 2.49
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.29
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 2.22
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 1.7
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 1.67
    },
    {
      "name": "Social Service",
      "family": "specific_interest_area",
      "value": 1.63
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 1.6
    },
    {
      "name": "Empathy",
      "family": "work_style",
      "value": 1.54
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 1.51
    }
  ],
  "relatedRoles": [
    {
      "socCode": "39-6012.00",
      "slug": "role-39-6012-00",
      "title": "Concierges",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-6061.00",
      "slug": "role-53-6061-00",
      "title": "Passenger Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4181.00",
      "slug": "role-43-4181-00",
      "title": "Reservation and Transportation Ticket Agents and Travel Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-6021.00",
      "slug": "role-53-6021-00",
      "title": "Parking Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4081.00",
      "slug": "role-43-4081-00",
      "title": "Hotel, Motel, and Resort Desk Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-2031.00",
      "slug": "role-53-2031-00",
      "title": "Flight Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "39-3093.00",
      "slug": "role-39-3093-00",
      "title": "Locker Room, Coatroom, and Dressing Room Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "33-9093.00",
      "slug": "role-33-9093-00",
      "title": "Transportation Security Screeners",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-5021.00",
      "slug": "role-43-5021-00",
      "title": "Couriers and Messengers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2011.00",
      "slug": "role-41-2011-00",
      "title": "Cashiers",
      "tier": "Supplemental"
    },
    {
      "socCode": "53-3053.00",
      "slug": "role-53-3053-00",
      "title": "Shuttle Drivers and Chauffeurs",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Hospitality, Events, & Tourism",
      "slug": "hospitality-events-tourism"
    }
  ],
  "educationLevel": {
    "category": "High school diploma or equivalent",
    "slug": "high-school-diploma-or-equivalent"
  },
  "studyPrograms": [],
  "market": {
    "medianWage": 36020,
    "meanWage": 36960,
    "pct10Wage": 25480,
    "pct25Wage": 29830,
    "pct75Wage": 40780,
    "pct90Wage": 48490,
    "employment": 31220,
    "areaTitle": "U.S."
  },
  "industries": {
    "top": [
      {
        "naics": "72",
        "slug": "72",
        "title": "Accommodation and Food Services",
        "level": "Sector",
        "employment": 17030,
        "medianWage": 35270,
        "lq": 5.91
      },
      {
        "naics": "48-49",
        "slug": "48-49",
        "title": "Transportation and Warehousing",
        "level": "Sector",
        "employment": 5970,
        "medianWage": 38480,
        "lq": 3.99
      },
      {
        "naics": "81",
        "slug": "81",
        "title": "Other Services (except Public Administration)",
        "level": "Sector",
        "employment": 4300,
        "medianWage": 35660,
        "lq": 4.8
      },
      {
        "naics": "721120",
        "slug": "721120",
        "title": "Casino Hotels",
        "level": "National industry",
        "employment": 2700,
        "medianWage": 33450,
        "lq": 39.57
      },
      {
        "naics": "53",
        "slug": "53",
        "title": "Real Estate and Rental and Leasing",
        "level": "Sector",
        "employment": 1720,
        "medianWage": 45390,
        "lq": 3.59
      },
      {
        "naics": "56",
        "slug": "56",
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