{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-39-3031-00",
  "socCode": "39-3031.00",
  "title": "Ushers, Lobby Attendants, and Ticket Takers",
  "summary": "Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.",
  "aliases": [
    "Lobby Attendant",
    "Ticket Taker",
    "Usher",
    "Visitor Services Representative",
    "Docent",
    "Ticket Attendant",
    "Visitor Services Assistant",
    "Visitor Services Associate",
    "Visitor Services Specialist",
    "Admittance Attendant",
    "Attractions Associate",
    "Concessionist"
  ],
  "tasks": [
    {
      "text": "Greet patrons attending entertainment events.",
      "type": "Core",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "text": "Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Count and record number of tickets collected.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.o"
    },
    {
      "text": "Lead tours and answer visitors' questions about the exhibits.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.",
      "type": "Core",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Clean facilities.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Settle seating disputes or help solve other customer concerns.",
      "type": "Core",
      "iwa": "4.A.4.a.7.a"
    },
    {
      "text": "Manage inventory or sale of artist merchandise.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Examine tickets or passes to verify authenticity, using criteria such as color or date issued.",
      "type": "Core",
      "iwa": "4.A.2.a.2.e"
    },
    {
      "text": "Provide assistance with patrons' special needs, such as helping those with wheelchairs.",
      "type": "Core",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "text": "Guide patrons to exits or provide other instructions or assistance in case of emergency.",
      "type": "Core",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "text": "Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.2.e"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "name": "Clean facilities or work areas.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Provide patrons with directions to locales or attractions.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Provide attraction or event information to patrons.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Assign duties or work schedules to employees.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Supervise service workers.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Greet customers, patrons, or visitors.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Verify patron or staff credentials.",
      "iwa": "4.A.2.a.2.e"
    },
    {
      "name": "Usher patrons to seats or exits.",
      "iwa": "4.A.3.a.1.l"
    },
    {
      "name": "Monitor environment to ensure safety.",
      "iwa": "4.A.1.a.2.g"
    },
    {
      "name": "Assist individuals with special needs.",
      "iwa": "4.A.4.a.5.i"
    },
    {
      "name": "Mediate disputes.",
      "iwa": "4.A.4.a.7.a"
    },
    {
      "name": "Resolve customer complaints or problems.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Respond to customer problems or complaints.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Prepare operational reports or records.",
      "iwa": "4.A.3.b.6.o"
    },
    {
      "name": "Collaborate with others to develop or refine designs.",
      "iwa": "4.A.4.a.2.h"
    },
    {
      "name": "Maintain supply or equipment inventories.",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "name": "Respond to customer inquiries.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Arrange artwork, products, or props.",
      "iwa": "4.A.3.a.2.h"
    },
    {
      "name": "Provide notifications to customers or patrons.",
      "iwa": "4.A.4.a.3.c"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.25
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.39
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.24
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 3.07
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 2.9
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 2.88
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 2.65
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.62
    },
    {
      "name": "Perceptual Speed",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Trunk Strength",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.5
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.5
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Flexibility of Closure",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Manual Dexterity",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Finger Dexterity",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Visual Color Discrimination",
      "family": "ability",
      "value": 2.5
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 2.47
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows Mobile",
      "category": "Operating system software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Ticket Alternative Express Entry",
      "category": "Optical character reader OCR or scanning software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Ticket scanning software",
      "category": "Optical character reader OCR or scanning software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Contact With Others",
      "value": 4.86
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.78
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.69
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.54
    },
    {
      "name": "Physical Proximity",
      "value": 4.26
    },
    {
      "name": "Spend Time Standing",
      "value": 4.12
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 3.95
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.93
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.89
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.74
    },
    {
      "name": "Telephone Conversations",
      "value": 3.7
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.68
    },
    {
      "name": "Conflict Situations",
      "value": 3.32
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.31
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.28
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 3.19
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.14
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.08
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.95
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 2.91
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 2.67
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 2.61
    },
    {
      "name": "Time Pressure",
      "value": 2.46
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.37
    },
    {
      "name": "E-Mail",
      "value": 2.28
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.19
    },
    {
      "name": "Degree of Automation",
      "value": 2.19
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.05
    },
    {
      "name": "Spend Time Sitting",
      "value": 2.04
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 2.03
    },
    {
      "name": "Public Speaking",
      "value": 1.97
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.97
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 1.96
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.96
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.88
    },
    {
      "name": "Exposed to High Places",
      "value": 1.85
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 1.84
    },
    {
      "name": "Level of Competition",
      "value": 1.8
    },
    {
      "name": "Consequence of Error",
      "value": 1.72
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.65
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 61.44
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 33
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 2.7
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 1.65
      },
      {
        "label": "Some College Courses",
        "percentage": 1.2
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.23
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.75
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.69
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.19
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 3.21
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 2.43
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 2.22
    },
    {
      "name": "Protective Service",
      "family": "specific_interest_area",
      "value": 2.17
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.15
    },
    {
      "name": "Social Service",
      "family": "specific_interest_area",
      "value": 2.12
    },
    {
      "name": "Performing Arts",
      "family": "specific_interest_area",
      "value": 1.94
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 1.94
    },
    {
      "name": "Physical/Manual Labor",
      "family": "specific_interest_area",
      "value": 1.82
    },
    {
      "name": "Athletics",
      "family": "specific_interest_area",
      "value": 1.75
    },
    {
      "name": "Empathy",
      "family": "work_style",
      "value": 1.74
    }
  ],
  "relatedRoles": [
    {
      "socCode": "35-9031.00",
      "slug": "role-35-9031-00",
      "title": "Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-6011.00",
      "slug": "role-39-6011-00",
      "title": "Baggage Porters and Bellhops",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4081.00",
      "slug": "role-43-4081-00",
      "title": "Hotel, Motel, and Resort Desk Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "53-6061.00",
      "slug": "role-53-6061-00",
      "title": "Passenger Attendants",
      "tier": "Primary-Short"
    },
    {
      "socCode": "43-4181.00",
      "slug": "role-43-4181-00",
      "title": "Reservation and Transportation Ticket Agents and Travel Clerks",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-3093.00",
      "slug": "role-39-3093-00",
      "title": "Locker Room, Coatroom, and Dressing Room Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2011.00",
      "slug": "role-41-2011-00",
      "title": "Cashiers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "43-4171.00",
      "slug": "role-43-4171-00",
      "title": "Receptionists and Information Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "41-2021.00",
      "slug": "role-41-2021-00",
      "title": "Counter and Rental Clerks",
      "tier": "Primary-Long"
    },
    {
      "socCode": "53-2031.00",
      "slug": "role-53-2031-00",
      "title": "Flight Attendants",
      "tier": "Primary-Long"
    },
    {
      "socCode": "39-6012.00",
      "slug": "role-39-6012-00",
      "title": "Concierges",
      "tier": "Supplemental"
    },
    {
      "socCode": "39-7011.00",
      "slug": "role-39-7011-00",
      "title": "Tour Guides and Escorts",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Hospitality, Events, & Tourism",
      "slug": "hospitality-events-tourism"
    }
  ],
  "educationLevel": {
    "category": "No formal educational credential",
    "slug": "no-formal-educational-credential"
  },
  "studyPrograms": [],
  "market": {
    "medianWage": 31150,
    "meanWage": 31770,
    "pct10Wage": 22880,
    "pct25Wage": 27140,
    "pct75Wage": 35650,
    "pct90Wage": 40210,
    "employment": 119210,
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