# First-Line Supervisors of Personal Service Workers

> Supervise and coordinate activities of personal service workers.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 39-1022.00
- **Summary:** Supervise and coordinate activities of personal service workers.

## Aliases

- Aquatics Supervisor
- Clinical Care Coordinator
- Direct Care Supervisor
- Resident Care Supervisor
- Adult Family Home Program Manager
- Bar and Restaurant Manager
- Clinical Coordinator
- Clinical Services Program Manager
- Housekeeping Supervisor
- Animal Trainer Supervisor
- Barber Shop Manager
- Beauty Shop Manager

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Train workers in proper operational procedures and functions and explain company policies. | Core | 4.A.4.a.1.b |
| Meet with managers or other supervisors to stay informed of changes affecting operations. | Core | 4.A.2.b.3.a |
| Assign work schedules, following work requirements, to ensure quality and timely delivery of service. | Core | 4.A.4.b.1.f |
| Recruit and hire staff members. | Core | 4.A.4.c.2.b |
| Resolve customer complaints regarding worker performance or services rendered. | Core | 4.A.4.a.8.c |
| Take disciplinary action to address performance problems. | Core | 4.A.2.a.1.d |
| Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. | Core | 4.A.1.b.2.e |
| Investigate employee complaints and resolve problems following management rules and regulations. | Core | 4.A.1.a.1.v |
| Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. | Core | 4.A.2.a.1.d |
| Direct or coordinate the activities of workers, such as hotel staff or hair stylists. | Core | 4.A.4.b.4.a |
| Participate in continuing education to stay abreast of industry trends and developments. | Core | 4.A.2.b.3.a |
| Inform management about problems, such as employee disputes. | Core | 4.A.4.a.2.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Assign duties or work schedules to employees. | 4.A.4.b.1.f |
| Inspect facilities. | 4.A.1.b.2.e |
| Inspect equipment to ensure proper functioning. | 4.A.1.b.2.g |
| Explain regulations, policies, or procedures. | 4.A.4.a.1.b |
| Train service staff. | 4.A.4.b.3.d |
| Evaluate employee performance. | 4.A.2.a.1.d |
| Maintain knowledge of business operations. | 4.A.2.b.3.a |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |
| Perform human resources activities. | 4.A.4.c.2.b |
| Maintain professional knowledge or certifications. | 4.A.2.b.3.a |
| Promote products, services, or programs. | 4.A.4.a.6.c |
| Prepare employee work schedules. | 4.A.4.b.1.f |
| Supervise service workers. | 4.A.4.b.4.a |
| Report information to managers or other personnel. | 4.A.4.a.2.c |
| Investigate work related complaints to determine corrective actions. | 4.A.1.a.1.v |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.79 |
| English Language | knowledge | 4.3 |
| Administration and Management | knowledge | 4.22 |
| Oral Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| Active Listening | essential_skill | 3.88 |
| Critical Thinking | essential_skill | 3.88 |
| Problem Sensitivity | ability | 3.88 |
| Public Safety and Security | knowledge | 3.82 |
| Psychology | knowledge | 3.81 |
| Speaking | essential_skill | 3.75 |
| Social Perceptiveness | transferable_skill | 3.75 |
| Coordination | transferable_skill | 3.75 |
| Time Management | transferable_skill | 3.75 |
| Management of Personnel Resources | transferable_skill | 3.75 |
| Written Comprehension | ability | 3.75 |
| Speech Recognition | ability | 3.75 |
| Speech Clarity | ability | 3.75 |
| Personnel and Human Resources | knowledge | 3.67 |
| Reading Comprehension | essential_skill | 3.62 |
| Service Orientation | transferable_skill | 3.62 |
| Education and Training | knowledge | 3.61 |
| Persuasion | transferable_skill | 3.5 |
| Deductive Reasoning | ability | 3.5 |
| Administrative | knowledge | 3.48 |
| Computers and Electronics | knowledge | 3.41 |
| Writing | essential_skill | 3.25 |
| Monitoring | essential_skill | 3.25 |
| Instructing | transferable_skill | 3.25 |
| Judgment and Decision Making | transferable_skill | 3.25 |
| Written Expression | ability | 3.25 |
| Near Vision | ability | 3.25 |
| Active Learning | essential_skill | 3.12 |
| Learning Strategies | essential_skill | 3.12 |
| Complex Problem Solving | transferable_skill | 3.12 |
| Inductive Reasoning | ability | 3.12 |
| Information Ordering | ability | 3.12 |
| Negotiation | transferable_skill | 3 |
| Systems Analysis | transferable_skill | 3 |
| Systems Evaluation | transferable_skill | 3 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Critical Thinking | Common Skill |
| Active Listening | Common Skill |
| Psychology | Specialized Skill |
| Time Management | Common Skill |
| Speech Recognition | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Reading Comprehension | Common Skill |
| Deductive Reasoning | Common Skill |
| Writing | Common Skill |
| Instructing | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Information Ordering | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Learning | Common Skill |
| Systems Analysis | Specialized Skill |
| Negotiation | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Mathematics | Common Skill |
| Chemistry | Specialized Skill |
| Visualization | Specialized Skill |
| Finger Dexterity | Common Skill |
| Telecommunications | Specialized Skill |
| Biology | Specialized Skill |
| Depth Perception | Common Skill |
| Physics | Specialized Skill |
| Foreign Language | Common Skill |
| Geography | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Office software | Office suite software | yes | no |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Inventory management systems | Inventory management software | no | no |
| Timekeeping software | Time accounting software | no | no |
| Web browser software | Internet browser software | no | no |
| Work scheduling software | Calendar and scheduling software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Contact With Others | 5 |
| Work Outcomes and Results of Other Workers | 4.92 |
| Telephone Conversations | 4.84 |
| Work With or Contribute to a Work Group or Team | 4.83 |
| Determine Tasks, Priorities and Goals | 4.81 |
| Importance of Being Exact or Accurate | 4.73 |
| Indoors, Environmentally Controlled | 4.72 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.7 |
| Impact of Decisions on Co-workers or Company Results | 4.66 |
| Freedom to Make Decisions | 4.57 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.53 |
| Health and Safety of Other Workers | 4.52 |
| Frequency of Decision Making | 4.51 |
| E-Mail | 4.43 |
| Time Pressure | 4.4 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 4.26 |
| Deal With External Customers or the Public in General | 4 |
| Physical Proximity | 3.96 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.77 |
| Consequence of Error | 3.67 |
| Conflict Situations | 3.64 |
| Written Letters and Memos | 3.61 |
| Importance of Repeating Same Tasks | 3.54 |
| Exposed to Disease or Infections | 3.13 |
| Spend Time Sitting | 3.12 |
| Spend Time Standing | 3.04 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.97 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 2.92 |
| Spend Time Making Repetitive Motions | 2.88 |
| Level of Competition | 2.8 |
| Outdoors, Exposed to All Weather Conditions | 2.78 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 2.78 |
| Spend Time Walking or Running | 2.75 |
| Spend Time Bending or Twisting Your Body | 2.7 |
| Exposed to Contaminants | 2.5 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.5 |
| Indoors, Not Environmentally Controlled | 2.45 |
| Public Speaking | 2.39 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.17 |
| Exposed to Very Hot or Cold Temperatures | 1.99 |

## Preparation

- **Job Zone:** 3
- **Job Zone Name:** Job Zone Three: Medium Preparation Needed
- **Education:** Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- **Experience:** Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- **Svp Range:** (6.0 to < 7.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 14.93 |
| Bachelor's Degree | 7.54 |
| Less than a High School Diploma | 3.02 |
| Master's Degree | 2.85 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Enterprising | career_interest_type | 6.85 |
| Management/Administration | specific_interest_area | 6.1 |
| Personal Service | specific_interest_area | 5.47 |
| Conventional | career_interest_type | 5.11 |
| Human Resources | specific_interest_area | 4.34 |
| Dependability | work_style | 4 |
| Social | career_interest_type | 3.98 |
| Realistic | career_interest_type | 3.37 |
| Social Service | specific_interest_area | 3.14 |
| Cooperation | work_style | 3 |
| Leadership Orientation | work_style | 2.58 |
| Public Speaking | specific_interest_area | 2.48 |
| Teaching/Education | specific_interest_area | 2.38 |
| Health Care Service | specific_interest_area | 2.34 |
| Professional Advising | specific_interest_area | 2.27 |
| Sales | specific_interest_area | 2.25 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 39-1014.00 | role-39-1014-00 | First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services | Primary-Short |
| 37-1011.00 | role-37-1011-00 | First-Line Supervisors of Housekeeping and Janitorial Workers | Primary-Short |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Short |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Short |
| 35-1012.00 | role-35-1012-00 | First-Line Supervisors of Food Preparation and Serving Workers | Primary-Short |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Primary-Long |
| 49-1011.00 | role-49-1011-00 | First-Line Supervisors of Mechanics, Installers, and Repairers | Primary-Long |
| 33-1091.00 | role-33-1091-00 | First-Line Supervisors of Security Workers | Primary-Long |
| 53-1042.00 | role-53-1042-00 | First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand | Primary-Long |
| 41-1011.00 | role-41-1011-00 | First-Line Supervisors of Retail Sales Workers | Primary-Long |
| 11-9111.00 | role-11-9111-00 | Medical and Health Services Managers | Supplemental |
| 11-9151.00 | role-11-9151-00 | Social and Community Service Managers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Healthcare & Human Services | healthcare-human-services |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Culinary, Entertainment, and Personal Services | culinary-entertainment-and-personal-services |

## Market

- **Median Wage:** 47080
- **Mean Wage:** 50920
- **Pct10Wage:** 32150
- **Pct25Wage:** 37800
- **Pct75Wage:** 59330
- **Pct90Wage:** 73800
- **Employment:** 107060
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 81 | 81 | Other Services (except Public Administration) | Sector | 42100 | 45200 | 13.7 |
| 62 | 62 | Health Care and Social Assistance | Sector | 35190 | 47080 | 2.19 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 8880 | 46800 | 4.84 |
| 61 | 61 | Educational Services | Sector | 6610 | 55130 | 0.7 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 5220 | 45850 | 11.93 |
| 44-45 | 44-45 | Retail Trade | Sector | 4140 | 54680 | 0.38 |
| 624120 | 624120 | Services for the Elderly and Persons with Disabilities | National industry | 3140 | 46870 | 1.88 |
| 72 | 72 | Accommodation and Food Services | Sector | 2200 | 50870 | 0.22 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 1510 | 44670 | 8.41 |
| 51 | 51 | Information | Sector | 1150 | 36610 | 0.57 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 990 | 44510 | 0.13 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 860 | 54060 | 0.14 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 81 | 81 | Other Services (except Public Administration) | Sector | 42100 | 13.7 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 5220 | 11.93 |
| 623220 | 623220 | Residential Mental Health and Substance Abuse Facilities | National industry | 1510 | 8.41 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 8880 | 4.84 |
| 541940 | 541940 | Veterinary Services | National industry | 810 | 2.52 |
| 62 | 62 | Health Care and Social Assistance | Sector | 35190 | 2.19 |
| 624120 | 624120 | Services for the Elderly and Persons with Disabilities | National industry | 3140 | 1.88 |
| 721120 | 721120 | Casino Hotels | National industry | 370 | 1.58 |
- **Count:** 24

## Ai Signals


## Ai Outlook


### Index

- **Value:** 72
- **Percentile:** 73
- **Band:** High
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 57 | openai_gpts_are_gpts |
| 86 | microsoft_working_with_ai |
- **Component Count:** 2

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7241379310344828 | 57 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.29082144370019963 | 86 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Eloundou

- **Alpha:** 0.10344827586206896
- **Beta:** 0.41379310344827586
- **Gamma:** 0.7241379310344828

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Inform workers about interests or special needs of specific groups. | 0.005648928346938691 | 3.79 |
| Resolve customer complaints regarding worker performance or services rendered. | 0.0016433246100185286 | 4.3 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 6.7
- **Growth Percentile:** 85
- **Direction:** About average
- **Annual Openings Thousands:** 16.3
- **Annual Openings Percentile:** 74
- **Employment2024Thousands:** 149.1
- **Employment2034Thousands:** 159.1

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Counts

- **Tasks:** 17
- **Skills:** 36
- **Capabilities:** 120
- **Tools:** 9
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** eb37cf8b88240d98