# First-Line Supervisors of Housekeeping and Janitorial Workers

> Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 37-1011.00
- **Summary:** Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

## Aliases

- Environmental Services Supervisor (EVS)
- Executive Housekeeper
- Housekeeping Supervisor
- Maintenance Supervisor
- Building Services Supervisor
- Buildings and Grounds Supervisor
- Custodian Supervisor
- Janitorial Supervisor
- Laundry Supervisor
- Building Cleaning Supervisor
- Building Superintendent
- Building Supervisor

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services. | Core | 4.A.4.b.4.a |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | Core | 4.A.2.b.1.j |
| Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. | Core | 4.A.4.a.2.c |
| Inspect work performed to ensure that it meets specifications and established standards. | Core | 4.A.1.b.2.f |
| Perform or assist with cleaning duties as necessary. | Core | 4.A.3.a.1.c |
| Plan and prepare employee work schedules. | Core | 4.A.4.b.1.f |
| Establish and implement operational standards and procedures for the departments supervised. | Core | 4.A.2.b.2.l |
| Inspect and evaluate the physical condition of facilities to determine the type of work required. | Core | 4.A.1.b.2.e |
| Inventory stock to ensure that supplies and equipment are available in adequate amounts. | Core | 4.A.4.c.3.g |
| Issue supplies and equipment to workers. | Core | 4.A.4.c.3.c |
| Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. | Core | 4.A.2.b.1.h |
| Check and maintain equipment to ensure that it is in working order. | Core | 4.A.3.b.5.a |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Maintain equipment or systems to ensure proper functioning. | 4.A.3.b.5.a |
| Remove snow. | 4.A.3.a.1.c |
| Supervise maintenance workers. | 4.A.4.b.4.a |
| Inspect work to ensure standards are met. | 4.A.1.b.2.f |
| Plan employee work schedules. | 4.A.4.b.1.f |
| Clean facilities or sites. | 4.A.3.a.1.c |
| Investigate work related complaints to determine corrective actions. | 4.A.1.a.1.v |
| Confer with coworkers to coordinate maintenance or cleaning activities. | 4.A.4.a.2.c |
| Inspect buildings or grounds to determine condition. | 4.A.1.b.2.e |
| Select equipment, materials, or supplies for cleaning or maintenance activities. | 4.A.2.b.1.j |
| Instruct staff in work policies or procedures. | 4.A.4.b.3.d |
| Distribute supplies to workers. | 4.A.4.c.3.c |
| Determine resource needs. | 4.A.2.b.1.h |
| Inventory materials or equipment. | 4.A.4.c.3.g |
| Evaluate current or prospective maintenance employees. | 4.A.2.a.1.d |
| Establish work standards. | 4.A.2.b.2.l |
| Arrange maintenance activities. | 4.A.2.b.5.b |
| Recommend changes or corrective procedures. | 4.A.4.b.6.e |
| Recommend organizational process or policy changes. | 4.A.4.b.6.e |
| Document work hours or activities. | 4.A.3.b.6.h |
| Estimate maintenance service requirements or costs. | 4.A.1.b.3.b |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.41 |
| English Language | knowledge | 3.93 |
| Oral Expression | ability | 3.88 |
| Administration and Management | knowledge | 3.69 |
| Oral Comprehension | ability | 3.62 |
| Management of Personnel Resources | transferable_skill | 3.38 |
| Education and Training | knowledge | 3.35 |
| Public Safety and Security | knowledge | 3.29 |
| Speaking | essential_skill | 3.25 |
| Monitoring | essential_skill | 3.25 |
| Coordination | transferable_skill | 3.25 |
| Time Management | transferable_skill | 3.25 |
| Problem Sensitivity | ability | 3.25 |
| Information Ordering | ability | 3.25 |
| Near Vision | ability | 3.25 |
| Speech Recognition | ability | 3.25 |
| Speech Clarity | ability | 3.25 |
| Personnel and Human Resources | knowledge | 3.19 |
| Active Listening | essential_skill | 3.12 |
| Critical Thinking | essential_skill | 3.12 |
| Learning Strategies | essential_skill | 3.12 |
| Social Perceptiveness | transferable_skill | 3.12 |
| Instructing | transferable_skill | 3.12 |
| Service Orientation | transferable_skill | 3.12 |
| Complex Problem Solving | transferable_skill | 3.12 |
| Deductive Reasoning | ability | 3.12 |
| Category Flexibility | ability | 3.12 |
| Administrative | knowledge | 3.11 |
| Reading Comprehension | essential_skill | 3 |
| Negotiation | transferable_skill | 3 |
| Quality Control Analysis | transferable_skill | 3 |
| Judgment and Decision Making | transferable_skill | 3 |
| Written Comprehension | ability | 3 |
| Written Expression | ability | 3 |
| Inductive Reasoning | ability | 3 |
| Manual Dexterity | ability | 3 |
| Far Vision | ability | 3 |
| Writing | essential_skill | 2.88 |
| Active Learning | essential_skill | 2.88 |
| Persuasion | transferable_skill | 2.88 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Time Management | Common Skill |
| Speech Recognition | Specialized Skill |
| Information Ordering | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Learning Strategies | Specialized Skill |
| Instructing | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Critical Thinking | Common Skill |
| Complex Problem Solving | Common Skill |
| Active Listening | Common Skill |
| Reading Comprehension | Common Skill |
| Negotiation | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Project | Specialized Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Access | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Facebook | Specialized Skill |
| Writing | Common Skill |
| Active Learning | Common Skill |
| Mathematics | Common Skill |
| Finger Dexterity | Common Skill |
| Psychology | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Foreign Language | Common Skill |
| Visualization | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Chemistry | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Email Software | Specialized Skill |
| Depth Perception | Common Skill |
| Telecommunications | Specialized Skill |
| Biology | Specialized Skill |
| Physics | Specialized Skill |
| Geography | Specialized Skill |
| Project Management Software | Specialized Skill |
| Presentation Software | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Facebook | Web page creation and editing software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft PowerPoint | Presentation software | yes | no |
| Microsoft Project | Project management software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| SAP software | Enterprise resource planning ERP software | yes | no |
| Computerized bed control system software | Materials requirements planning logistics and supply chain software | no | no |
| Computerized maintenance management system CMMS | Facilities management software | no | no |
| Email software | Electronic mail software | no | no |
| Facility use software | Data base user interface and query software | no | no |
| Help desk software | Helpdesk or call center software | no | no |
| Inventory tracking software | Inventory management software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Face-to-Face Discussions with Individuals and Within Teams | 4.81 |
| Work With or Contribute to a Work Group or Team | 4.62 |
| E-Mail | 4.61 |
| Indoors, Environmentally Controlled | 4.59 |
| Telephone Conversations | 4.54 |
| Work Outcomes and Results of Other Workers | 4.52 |
| Contact With Others | 4.45 |
| Time Pressure | 4.36 |
| Health and Safety of Other Workers | 4.33 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.07 |
| Importance of Being Exact or Accurate | 4.01 |
| Impact of Decisions on Co-workers or Company Results | 3.78 |
| Spend Time Standing | 3.76 |
| Determine Tasks, Priorities and Goals | 3.76 |
| Frequency of Decision Making | 3.75 |
| Spend Time Walking or Running | 3.7 |
| Freedom to Make Decisions | 3.63 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 3.46 |
| Importance of Repeating Same Tasks | 3.43 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 3.39 |
| Spend Time Making Repetitive Motions | 3.33 |
| Exposed to Hazardous Conditions | 3.3 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.24 |
| Conflict Situations | 3.19 |
| Spend Time Bending or Twisting Your Body | 3.14 |
| Deal With External Customers or the Public in General | 3.08 |
| Physical Proximity | 3.07 |
| Written Letters and Memos | 3.06 |
| Public Speaking | 3 |
| Level of Competition | 3 |
| Exposed to Contaminants | 2.91 |
| Consequence of Error | 2.87 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 2.86 |
| Exposed to Disease or Infections | 2.82 |
| Pace Determined by Speed of Equipment | 2.44 |
| Dealing With Unpleasant, Angry, or Discourteous People | 2.41 |
| Spend Time Sitting | 2.41 |
| Indoors, Not Environmentally Controlled | 2.39 |
| Outdoors, Exposed to All Weather Conditions | 2.38 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.14 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| High School Diploma | 43.26 |
| Some College Courses | 19.19 |
| Associate's Degree (or other 2-year degree) | 14.45 |
| Bachelor's Degree | 12.25 |
| Post-Secondary Certificate | 7.78 |
| Less than a High School Diploma | 3.07 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Management/Administration | specific_interest_area | 5.8 |
| Enterprising | career_interest_type | 5.7 |
| Conventional | career_interest_type | 5.35 |
| Realistic | career_interest_type | 4.14 |
| Human Resources | specific_interest_area | 3.64 |
| Social | career_interest_type | 3.63 |
| Personal Service | specific_interest_area | 2.68 |
| Physical/Manual Labor | specific_interest_area | 2.64 |
| Dependability | work_style | 2.62 |
| Leadership Orientation | work_style | 2.46 |
| Office Work | specific_interest_area | 2.43 |
| Accounting | specific_interest_area | 2.17 |
| Health Care Service | specific_interest_area | 2.06 |
| Attention to Detail | work_style | 2 |
| Public Speaking | specific_interest_area | 1.93 |
| Teaching/Education | specific_interest_area | 1.9 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 43-1011.00 | role-43-1011-00 | First-Line Supervisors of Office and Administrative Support Workers | Primary-Short |
| 49-1011.00 | role-49-1011-00 | First-Line Supervisors of Mechanics, Installers, and Repairers | Primary-Short |
| 39-1014.00 | role-39-1014-00 | First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services | Primary-Short |
| 51-1011.00 | role-51-1011-00 | First-Line Supervisors of Production and Operating Workers | Primary-Short |
| 39-1022.00 | role-39-1022-00 | First-Line Supervisors of Personal Service Workers | Primary-Short |
| 35-1012.00 | role-35-1012-00 | First-Line Supervisors of Food Preparation and Serving Workers | Primary-Long |
| 53-1044.00 | role-53-1044-00 | First-Line Supervisors of Passenger Attendants | Primary-Long |
| 47-1011.00 | role-47-1011-00 | First-Line Supervisors of Construction Trades and Extraction Workers | Primary-Long |
| 53-1042.00 | role-53-1042-00 | First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand | Primary-Long |
| 37-1012.00 | role-37-1012-00 | First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers | Primary-Long |
| 53-1043.00 | role-53-1043-00 | First-Line Supervisors of Material-Moving Machine and Vehicle Operators | Supplemental |
| 41-1012.00 | role-41-1012-00 | First-Line Supervisors of Non-Retail Sales Workers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** High school diploma or equivalent

## Study Programs

| Title | Slug |
| --- | --- |
| Construction Trades | construction-trades |

## Market

- **Median Wage:** 47520
- **Mean Wage:** 51170
- **Pct10Wage:** 34390
- **Pct25Wage:** 38600
- **Pct75Wage:** 60330
- **Pct90Wage:** 74190
- **Employment:** 174660
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 69140 | 46420 | 6.76 |
| 72 | 72 | Accommodation and Food Services | Sector | 43320 | 44960 | 2.69 |
| 61 | 61 | Educational Services | Sector | 21830 | 53880 | 1.41 |
| 62 | 62 | Health Care and Social Assistance | Sector | 21290 | 48970 | 0.81 |
| 561710 | 561710 | Exterminating and Pest Control Services | National industry | 5360 | 60610 | 31.96 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 4120 | 46820 | 1.38 |
| 721120 | 721120 | Casino Hotels | National industry | 3870 | 51520 | 10.14 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 2810 | 52640 | 1.05 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 1900 | 49960 | 0.38 |
| 31-33 | 31-33 | Manufacturing | Sector | 1780 | 59400 | 0.12 |
| 561320 | 561320 | Temporary Help Services | National industry | 1480 | 42070 | 0.49 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 930 | 44190 | 1.3 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 561710 | 561710 | Exterminating and Pest Control Services | National industry | 5360 | 31.96 |
| 721120 | 721120 | Casino Hotels | National industry | 3870 | 10.14 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 69140 | 6.76 |
| 72 | 72 | Accommodation and Food Services | Sector | 43320 | 2.69 |
| 61 | 61 | Educational Services | Sector | 21830 | 1.41 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 4120 | 1.38 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 930 | 1.3 |
| 53 | 53 | Real Estate and Rental and Leasing | Sector | 2810 | 1.05 |
- **Count:** 31

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.94 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -0.5854128 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.9832754 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | -0.3668852 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 41
- **Percentile:** 39
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 32 | felten_aioe |
| 36 | openai_gpts_are_gpts |
| 54 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -0.5854128 | 32 | Low | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.36734693877551017 | 36 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.15810501848793432 | 54 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.94
- **Percentile:** 86
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.16326530612244897
- **Beta:** 0.26530612244897955
- **Gamma:** 0.36734693877551017

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Recommend changes that could improve service and increase operational efficiency. | 0.02988796634471199 | 3.81 |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | 0.028758180675324246 | 4.39 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 2.5
- **Growth Percentile:** 47
- **Direction:** About average
- **Annual Openings Thousands:** 33
- **Annual Openings Percentile:** 85
- **Employment2024Thousands:** 269.8
- **Employment2034Thousands:** 276.4

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 3
- **Task Count:** 7
- **Total Sample:** 861
- **Autonomy Median:** 4
- **Dominant Collaboration:** directive
- **Automation Share:** 44.93
- **Augmentation Share:** 48.52
- **Work Use Percent:** 33.25

### Collaboration

| Label | Percent |
| --- | --- |
| directive | 39.41 |
| task iteration | 28.88 |
| learning | 19.64 |
| feedback loop | 5.52 |

### Use Case

| Label | Percent |
| --- | --- |
| personal | 58.54 |
| work | 33.25 |
| coursework | 5.52 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | 0.047305913239154895 | directive | 4 | 473 |
| Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. | 0.02320290036254532 | task iteration | 3 | 232 |
| Recommend changes that could improve service and increase operational efficiency. | 0.0074009251156394555 | task iteration | 4 | 74 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. | 99.78858350951374 | 473 |
| Recommend changes that could improve service and increase operational efficiency. | 97.2972972972973 | 74 |
| Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. | 94.39655172413794 | 232 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Do this for me: select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. Give me a finished draft I can review and adjust. | directive |
| Let's work through this together, step by step: prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses. I'll give feedback as we go. | task iteration |
| Let's work through this together, step by step: recommend changes that could improve service and increase operational efficiency. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 26
- **Skills:** 41
- **Capabilities:** 120
- **Tools:** 15
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** fb72398037587e72