{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-37-1011-00",
  "socCode": "37-1011.00",
  "title": "First-Line Supervisors of Housekeeping and Janitorial Workers",
  "summary": "Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.",
  "aliases": [
    "Environmental Services Supervisor (EVS)",
    "Executive Housekeeper",
    "Housekeeping Supervisor",
    "Maintenance Supervisor",
    "Building Services Supervisor",
    "Buildings and Grounds Supervisor",
    "Custodian Supervisor",
    "Janitorial Supervisor",
    "Laundry Supervisor",
    "Building Cleaning Supervisor",
    "Building Superintendent",
    "Building Supervisor"
  ],
  "tasks": [
    {
      "text": "Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.",
      "type": "Core",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "text": "Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.",
      "type": "Core",
      "iwa": "4.A.2.b.1.j"
    },
    {
      "text": "Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.",
      "type": "Core",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Inspect work performed to ensure that it meets specifications and established standards.",
      "type": "Core",
      "iwa": "4.A.1.b.2.f"
    },
    {
      "text": "Perform or assist with cleaning duties as necessary.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Plan and prepare employee work schedules.",
      "type": "Core",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "text": "Establish and implement operational standards and procedures for the departments supervised.",
      "type": "Core",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "text": "Inspect and evaluate the physical condition of facilities to determine the type of work required.",
      "type": "Core",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "text": "Inventory stock to ensure that supplies and equipment are available in adequate amounts.",
      "type": "Core",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "text": "Issue supplies and equipment to workers.",
      "type": "Core",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "text": "Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.",
      "type": "Core",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "text": "Check and maintain equipment to ensure that it is in working order.",
      "type": "Core",
      "iwa": "4.A.3.b.5.a"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Maintain equipment or systems to ensure proper functioning.",
      "iwa": "4.A.3.b.5.a"
    },
    {
      "name": "Remove snow.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Supervise maintenance workers.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Inspect work to ensure standards are met.",
      "iwa": "4.A.1.b.2.f"
    },
    {
      "name": "Plan employee work schedules.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Clean facilities or sites.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Investigate work related complaints to determine corrective actions.",
      "iwa": "4.A.1.a.1.v"
    },
    {
      "name": "Confer with coworkers to coordinate maintenance or cleaning activities.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Inspect buildings or grounds to determine condition.",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "name": "Select equipment, materials, or supplies for cleaning or maintenance activities.",
      "iwa": "4.A.2.b.1.j"
    },
    {
      "name": "Instruct staff in work policies or procedures.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Distribute supplies to workers.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Determine resource needs.",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "name": "Inventory materials or equipment.",
      "iwa": "4.A.4.c.3.g"
    },
    {
      "name": "Evaluate current or prospective maintenance employees.",
      "iwa": "4.A.2.a.1.d"
    },
    {
      "name": "Establish work standards.",
      "iwa": "4.A.2.b.2.l"
    },
    {
      "name": "Arrange maintenance activities.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Recommend changes or corrective procedures.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Recommend organizational process or policy changes.",
      "iwa": "4.A.4.b.6.e"
    },
    {
      "name": "Document work hours or activities.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Estimate maintenance service requirements or costs.",
      "iwa": "4.A.1.b.3.b"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.41
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.93
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.69
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.35
    },
    {
      "name": "Public Safety and Security",
      "family": "knowledge",
      "value": 3.29
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.19
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.11
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Quality Control Analysis",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Manual Dexterity",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.88
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Email Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Project Management Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "SAP software",
      "category": "Enterprise resource planning ERP software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Computerized bed control system software",
      "category": "Materials requirements planning logistics and supply chain software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Computerized maintenance management system CMMS",
      "category": "Facilities management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Email software",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Facility use software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Help desk software",
      "category": "Helpdesk or call center software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Inventory tracking software",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.81
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.62
    },
    {
      "name": "E-Mail",
      "value": 4.61
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.59
    },
    {
      "name": "Telephone Conversations",
      "value": 4.54
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.52
    },
    {
      "name": "Contact With Others",
      "value": 4.45
    },
    {
      "name": "Time Pressure",
      "value": 4.36
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 4.33
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.07
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.01
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.78
    },
    {
      "name": "Spend Time Standing",
      "value": 3.76
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.76
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.75
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 3.7
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.63
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.46
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.43
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 3.39
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.33
    },
    {
      "name": "Exposed to Hazardous Conditions",
      "value": 3.3
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.24
    },
    {
      "name": "Conflict Situations",
      "value": 3.19
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 3.14
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 3.08
    },
    {
      "name": "Physical Proximity",
      "value": 3.07
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.06
    },
    {
      "name": "Public Speaking",
      "value": 3
    },
    {
      "name": "Level of Competition",
      "value": 3
    },
    {
      "name": "Exposed to Contaminants",
      "value": 2.91
    },
    {
      "name": "Consequence of Error",
      "value": 2.87
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 2.86
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 2.82
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 2.44
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 2.41
    },
    {
      "name": "Spend Time Sitting",
      "value": 2.41
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 2.39
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.38
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.14
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 43.26
      },
      {
        "label": "Some College Courses",
        "percentage": 19.19
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 14.45
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 12.25
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 7.78
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 3.07
      }
    ]
  },
  "personFit": [
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 5.8
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 5.7
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 5.35
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 4.14
    },
    {
      "name": "Human Resources",
      "family": "specific_interest_area",
      "value": 3.64
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 3.63
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 2.68
    },
    {
      "name": "Physical/Manual Labor",
      "family": "specific_interest_area",
      "value": 2.64
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 2.62
    },
    {
      "name": "Leadership Orientation",
      "family": "work_style",
      "value": 2.46
    },
    {
      "name": "Office Work",
      "family": "specific_interest_area",
      "value": 2.43
    },
    {
      "name": "Accounting",
      "family": "specific_interest_area",
      "value": 2.17
    },
    {
      "name": "Health Care Service",
      "family": "specific_interest_area",
      "value": 2.06
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 2
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 1.93
    },
    {
      "name": "Teaching/Education",
      "family": "specific_interest_area",
      "value": 1.9
    }
  ],
  "relatedRoles": [
    {
      "socCode": "43-1011.00",
      "slug": "role-43-1011-00",
      "title": "First-Line Supervisors of Office and Administrative Support Workers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "49-1011.00",
      "slug": "role-49-1011-00",
      "title": "First-Line Supervisors of Mechanics, Installers, and Repairers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-1014.00",
      "slug": "role-39-1014-00",
      "title": "First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services",
      "tier": "Primary-Short"
    },
    {
      "socCode": "51-1011.00",
      "slug": "role-51-1011-00",
      "title": "First-Line Supervisors of Production and Operating Workers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "39-1022.00",
      "slug": "role-39-1022-00",
      "title": "First-Line Supervisors of Personal Service Workers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-1012.00",
      "slug": "role-35-1012-00",
      "title": "First-Line Supervisors of Food Preparation and Serving Workers",
      "tier": "Primary-Long"
    },
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