# Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

> Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 35-9031.00
- **Summary:** Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

## Aliases

- Greeter
- Hospitality Coordinator
- Host
- Hostess
- Buffet Hostess
- Dining Coordinator
- General Teller
- Host Coordinator
- Maitre D' (Maitre d'hotel)
- Seater
- Bar Host
- Bar Hostess

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Provide guests with menus. | Core | 4.A.4.a.3.c |
| Greet guests and seat them at tables or in waiting areas. | Core | 4.A.4.a.5.j |
| Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. | Core | 4.A.4.a.2.c |
| Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. | Core | 4.A.4.a.5.j |
| Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. | Core | 4.A.4.a.8.c |
| Inspect dining and serving areas to ensure cleanliness and proper setup. | Core | 4.A.1.b.2.e |
| Operate cash registers to accept payments for food and beverages. | Supplemental | 4.A.4.c.1.c |
| Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. | Core | 4.A.4.b.4.j |
| Answer telephone calls and respond to inquiries or transfer calls. | Core | 4.A.4.a.3.c |
| Assist other restaurant workers by serving food and beverages, or by bussing tables. | Core | 4.A.3.a.2.c |
| Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary. | Core | 4.A.1.b.2.e |
| Direct patrons to coatrooms and waiting areas, such as lounges. | Supplemental | 4.A.4.a.3.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Assist customers with seating arrangements. | 4.A.4.a.5.j |
| Communicate with customers to resolve complaints or ensure satisfaction. | 4.A.4.a.8.c |
| Provide customers with general information or assistance. | 4.A.4.a.3.c |
| Inspect facilities, equipment or supplies to ensure conformance to standards. | 4.A.1.b.2.e |
| Package food or supplies. | 4.A.3.a.2.ap |
| Take customer orders. | 4.A.4.c.1.c |
| Assist chefs or caterers with food or drink preparation. | 4.A.3.a.2.c |
| Present food or beverage information or menus to customers. | 4.A.4.a.3.c |
| Schedule dining reservations. | 4.A.2.b.5.a |
| Communicate dining or order details to kitchen personnel. | 4.A.4.a.2.c |
| Operate cash registers. | 4.A.4.c.1.c |
| Process customer bills or payments. | 4.A.4.c.1.c |
| Record operational or production data. | 4.A.3.b.6.h |
| Coordinate activities of food service staff. | 4.A.4.b.4.j |
| Order materials, supplies, or equipment. | 4.A.4.c.3.e |
| Train food preparation or food service personnel. | 4.A.4.b.3.d |
| Perform human resources activities. | 4.A.4.c.2.b |
| Plan menu options. | 4.A.2.b.2.d |
| Manage food service operations or parts of operations. | 4.A.4.b.4.j |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.5 |
| Oral Comprehension | ability | 4 |
| Oral Expression | ability | 4 |
| English Language | knowledge | 3.69 |
| Active Listening | essential_skill | 3.5 |
| Speech Recognition | ability | 3.25 |
| Speaking | essential_skill | 3.12 |
| Service Orientation | transferable_skill | 3.12 |
| Speech Clarity | ability | 3.12 |
| Social Perceptiveness | transferable_skill | 3 |
| Written Comprehension | ability | 3 |
| Problem Sensitivity | ability | 3 |
| Deductive Reasoning | ability | 3 |
| Inductive Reasoning | ability | 3 |
| Near Vision | ability | 3 |
| Food Production | knowledge | 2.99 |
| Reading Comprehension | essential_skill | 2.88 |
| Monitoring | essential_skill | 2.88 |
| Coordination | transferable_skill | 2.88 |
| Information Ordering | ability | 2.88 |
| Selective Attention | ability | 2.88 |
| Time Sharing | ability | 2.88 |
| Trunk Strength | ability | 2.88 |
| Far Vision | ability | 2.88 |
| Critical Thinking | essential_skill | 2.75 |
| Active Learning | essential_skill | 2.62 |
| Persuasion | transferable_skill | 2.62 |
| Negotiation | transferable_skill | 2.62 |
| Time Management | transferable_skill | 2.62 |
| Category Flexibility | ability | 2.62 |
| Psychology | knowledge | 2.47 |
| Computers and Electronics | knowledge | 2.44 |
| Personnel and Human Resources | knowledge | 2.43 |
| Foreign Language | knowledge | 2.42 |
| Instructing | transferable_skill | 2.38 |
| Written Expression | ability | 2.38 |
| Administration and Management | knowledge | 2.37 |
| Sales and Marketing | knowledge | 2.36 |
| Public Safety and Security | knowledge | 2.36 |
| Education and Training | knowledge | 2.28 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Active Listening | Common Skill |
| Speech Recognition | Specialized Skill |
| Social Perceptiveness | Common Skill |
| Microsoft Windows | Common Skill |
| Microsoft Excel | Common Skill |
| Inductive Reasoning | Common Skill |
| Facebook | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Reading Comprehension | Common Skill |
| Information Ordering | Specialized Skill |
| Critical Thinking | Common Skill |
| Time Management | Common Skill |
| Negotiation | Common Skill |
| Active Learning | Common Skill |
| Psychology | Specialized Skill |
| Foreign Language | Common Skill |
| Instructing | Specialized Skill |
| Mathematics | Common Skill |
| Finger Dexterity | Common Skill |
| Writing | Common Skill |
| Visualization | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Telecommunications | Specialized Skill |
| Depth Perception | Common Skill |
| Complex Problem Solving | Common Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Geography | Specialized Skill |
| Biology | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Facebook | Web page creation and editing software | yes | no |
| Microsoft Excel | Spreadsheet software | yes | no |
| Microsoft Office software | Office suite software | yes | no |
| Microsoft Windows | Operating system software | yes | no |
| Avenista Table Reservations | Data base user interface and query software | no | no |
| GuestBridge Reserve | Data base user interface and query software | no | no |
| Hospitality Control Solutions Aloha Point-of-Sale | Point of sale POS software | no | no |
| iMagic Restaurant Reservation | Calendar and scheduling software | no | no |
| OpenTable | Data base user interface and query software | no | no |
| Reservation software | Data base user interface and query software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Spend Time Standing | 4.82 |
| Contact With Others | 4.81 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.72 |
| Indoors, Environmentally Controlled | 4.67 |
| Work With or Contribute to a Work Group or Team | 4.66 |
| Spend Time Walking or Running | 4.47 |
| Telephone Conversations | 4.24 |
| Physical Proximity | 4.21 |
| Spend Time Making Repetitive Motions | 4.2 |
| Frequency of Decision Making | 4.19 |
| Freedom to Make Decisions | 4.16 |
| Deal With External Customers or the Public in General | 3.93 |
| Importance of Being Exact or Accurate | 3.84 |
| Determine Tasks, Priorities and Goals | 3.73 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.61 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.6 |
| Impact of Decisions on Co-workers or Company Results | 3.48 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 3.42 |
| Health and Safety of Other Workers | 3.03 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 3.01 |
| Conflict Situations | 2.97 |
| Work Outcomes and Results of Other Workers | 2.8 |
| Importance of Repeating Same Tasks | 2.71 |
| Exposed to Minor Burns, Cuts, Bites, or Stings | 2.53 |
| Spend Time Bending or Twisting Your Body | 2.49 |
| Written Letters and Memos | 2.38 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.35 |
| Level of Competition | 2.2 |
| Time Pressure | 2.18 |
| Spend Time Kneeling, Crouching, Stooping, or Crawling | 2.12 |
| Public Speaking | 2.1 |
| Degree of Automation | 2.08 |
| Consequence of Error | 2.05 |
| Spend Time Sitting | 1.74 |
| Exposed to Contaminants | 1.67 |
| E-Mail | 1.58 |
| Outdoors, Exposed to All Weather Conditions | 1.48 |
| Exposed to Very Hot or Cold Temperatures | 1.48 |
| Outdoors, Under Cover | 1.45 |
| Exposed to Cramped Work Space, Awkward Positions | 1.42 |

## Preparation

- **Job Zone:** 2
- **Job Zone Name:** Job Zone 1-2: Very Little to Some Preparation Needed
- **Education:** Usually requires a high school diploma or GED, though some occupations may not.
- **Experience:** Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- **Svp Range:** (Below 6.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Less than a High School Diploma | 41.98 |
| High School Diploma | 29.2 |
| Some College Courses | 15.7 |
| Bachelor's Degree | 13.12 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Personal Service | specific_interest_area | 5.8 |
| Social | career_interest_type | 5.24 |
| Enterprising | career_interest_type | 4.44 |
| Conventional | career_interest_type | 4.09 |
| Dependability | work_style | 4 |
| Realistic | career_interest_type | 3.19 |
| Cooperation | work_style | 3 |
| Management/Administration | specific_interest_area | 2.69 |
| Social Orientation | work_style | 2.45 |
| Public Speaking | specific_interest_area | 2.35 |
| Sales | specific_interest_area | 2.25 |
| Optimism | work_style | 2.14 |
| Culinary Art | specific_interest_area | 2 |
| Empathy | work_style | 1.83 |
| Office Work | specific_interest_area | 1.79 |
| Human Resources | specific_interest_area | 1.75 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 35-3031.00 | role-35-3031-00 | Waiters and Waitresses | Primary-Short |
| 35-9011.00 | role-35-9011-00 | Dining Room and Cafeteria Attendants and Bartender Helpers | Primary-Short |
| 35-3041.00 | role-35-3041-00 | Food Servers, Nonrestaurant | Primary-Short |
| 35-3023.00 | role-35-3023-00 | Fast Food and Counter Workers | Primary-Short |
| 43-4081.00 | role-43-4081-00 | Hotel, Motel, and Resort Desk Clerks | Primary-Short |
| 35-3011.00 | role-35-3011-00 | Bartenders | Primary-Long |
| 39-3093.00 | role-39-3093-00 | Locker Room, Coatroom, and Dressing Room Attendants | Primary-Long |
| 53-6061.00 | role-53-6061-00 | Passenger Attendants | Primary-Long |
| 35-3023.01 | role-35-3023-01 | Baristas | Primary-Long |
| 41-9011.00 | role-41-9011-00 | Demonstrators and Product Promoters | Primary-Long |
| 35-1012.00 | role-35-1012-00 | First-Line Supervisors of Food Preparation and Serving Workers | Supplemental |
| 11-9051.00 | role-11-9051-00 | Food Service Managers | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Hospitality, Events, & Tourism | hospitality-events-tourism |

## Education Level

- **Category:** No formal educational credential

## Study Programs


## Market

- **Median Wage:** 30380
- **Mean Wage:** 32030
- **Pct10Wage:** 22010
- **Pct25Wage:** 26630
- **Pct75Wage:** 35840
- **Pct90Wage:** 42600
- **Employment:** 427150
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 72 | 72 | Accommodation and Food Services | Sector | 404440 | 30220 | 10.26 |
| 722511 | 722511 | Full-Service Restaurants | National industry | 357110 | 29990 | 24.04 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 11830 | 33110 | 1.62 |
| 721120 | 721120 | Casino Hotels | National industry | 3930 | 36880 | 4.21 |
| 62 | 62 | Health Care and Social Assistance | Sector | 3530 | 38390 | 0.06 |
| 31-33 | 31-33 | Manufacturing | Sector | 2410 | 31780 | 0.07 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 1240 | 31200 | 0.05 |
| 44-45 | 44-45 | Retail Trade | Sector | 1230 | 28220 | 0.03 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 870 | 34130 | 0.07 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 470 | 29340 | 0.27 |
| 711110 | 711110 | Theater Companies and Dinner Theaters | National industry | 360 | 32670 | 1.8 |
| 561320 | 561320 | Temporary Help Services | National industry | 340 | 33770 | 0.05 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 722511 | 722511 | Full-Service Restaurants | National industry | 357110 | 24.04 |
| 72 | 72 | Accommodation and Food Services | Sector | 404440 | 10.26 |
| 721120 | 721120 | Casino Hotels | National industry | 3930 | 4.21 |
| 711110 | 711110 | Theater Companies and Dinner Theaters | National industry | 360 | 1.8 |
| 71 | 71 | Arts, Entertainment, and Recreation | Sector | 11830 | 1.62 |
| 713940 | 713940 | Fitness and Recreational Sports Centers | National industry | 470 | 0.27 |
| 31-33 | 31-33 | Manufacturing | Sector | 2410 | 0.07 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 870 | 0.07 |
- **Count:** 19

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| frey_osborne | Computerization probability | 0.97 | 0-1 probability | 2013-baseline-2016-employment-snapshot |
| felten_aioe | AI occupational exposure | -0.0565477 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | -0.9270184 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 0.1821651 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 58
- **Percentile:** 57
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 47 | felten_aioe |
| 38 | openai_gpts_are_gpts |
| 89 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | -0.0565477 | 47 | Moderate | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.39999999999999997 | 38 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.3049908903590614 | 89 | High | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Frey Historical

- **Source:** frey
- **Label:** Computerization probability (Frey & Osborne, 2013)
- **Value:** 0.97
- **Percentile:** 94
- **Band:** High
- **Note:** A pre-LLM (2013) estimate of how automatable this job is by computerization and robotics. Shown for historical context only — it is not part of any current AI ranking.
- **Teleworkable:** no

### Eloundou

- **Alpha:** 0.05714285714285714
- **Beta:** 0.22857142857142856
- **Gamma:** 0.39999999999999997

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. | 0.009551824295732696 | 4.58 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -1.5
- **Growth Percentile:** 21
- **Direction:** Declining
- **Annual Openings Thousands:** 107.7
- **Annual Openings Percentile:** 95
- **Employment2024Thousands:** 429.9
- **Employment2034Thousands:** 423.5

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| frey_osborne | frey-osborne-automation |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 2
- **Total Sample:** 1697
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 40.95
- **Augmentation Share:** 57.46
- **Work Use Percent:** 59.12

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 52.15 |
| directive | 38.8 |
| learning | 3.22 |
| feedback loop | 2.15 |
| validation | 2.09 |
| none | 1.61 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 59.12 |
| personal | 37.72 |
| coursework | 3.16 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Plan parties or other special events and services. | 0.16782097762220277 | task iteration | 3 | 1678 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Plan parties or other special events and services. | 98.68891537544697 | 1678 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: plan parties or other special events and services. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 20
- **Skills:** 34
- **Capabilities:** 120
- **Tools:** 10
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 7162fc6c4ad86504