{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-35-3031-00",
  "socCode": "35-3031.00",
  "title": "Waiters and Waitresses",
  "summary": "Take orders and serve food and beverages to patrons at tables in dining establishment.",
  "aliases": [
    "Food Server",
    "Server",
    "Waiter",
    "Waitress",
    "Banquet Server",
    "Busser",
    "Cocktail Server",
    "Food Runner",
    "Restaurant Server",
    "Room Service Server",
    "Banquet Waiter",
    "Banquet Waitress"
  ],
  "tasks": [
    {
      "text": "Collect payments from customers.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.",
      "type": "Core",
      "iwa": "4.A.3.a.1.k"
    },
    {
      "text": "Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.",
      "type": "Core",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Take orders from patrons for food or beverages.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Prepare checks that itemize and total meal costs and sales taxes.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.",
      "type": "Core",
      "iwa": "4.A.3.a.1.o"
    },
    {
      "text": "Clean tables or counters after patrons have finished dining.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.",
      "type": "Core",
      "iwa": "4.A.3.a.1.o"
    },
    {
      "text": "Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.",
      "type": "Core",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "text": "Present menus to patrons and answer questions about menu items, making recommendations upon request.",
      "type": "Core",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "text": "Prepare tables for meals, including setting up items such as linens, silverware, and glassware.",
      "type": "Core",
      "iwa": "4.A.3.a.1.o"
    }
  ],
  "emergingTasks": [
    {
      "text": "Check with customers to see if they want to apply any rewards to their purchase."
    },
    {
      "text": "Perform routine tasks, such as refilling syrups, sanitizer bottles, and other essential supplies."
    }
  ],
  "activities": [
    {
      "name": "Arrange tables or dining areas.",
      "iwa": "4.A.3.a.1.o"
    },
    {
      "name": "Collect dirty dishes or other tableware.",
      "iwa": "4.A.3.a.1.o"
    },
    {
      "name": "Schedule dining reservations.",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "name": "Assist customers with seating arrangements.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Clean food preparation areas, facilities, or equipment.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Provide customers with general information or assistance.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Enforce rules or regulations.",
      "iwa": "4.A.3.a.1.k"
    },
    {
      "name": "Process customer bills or payments.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Communicate dining or order details to kitchen personnel.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Take customer orders.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Communicate with customers to resolve complaints or ensure satisfaction.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Serve food or beverages.",
      "iwa": "4.A.3.a.1.o"
    },
    {
      "name": "Cook foods.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Present food or beverage information or menus to customers.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Clean food service areas.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Prepare hot or cold beverages.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Prepare foods for cooking or serving.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Stock serving stations or dining areas with food or supplies.",
      "iwa": "4.A.3.a.2.ak"
    },
    {
      "name": "Add garnishes to food.",
      "iwa": "4.A.3.a.2.c"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 3.94
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.62
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.27
    },
    {
      "name": "Time Sharing",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Trunk Strength",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Stamina",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Arm-Hand Steadiness",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Manual Dexterity",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 2.88
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Finger Dexterity",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Gross Body Coordination",
      "family": "ability",
      "value": 2.88
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 2.75
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 2.75
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Static Strength",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Extent Flexibility",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Far Vision",
      "family": "ability",
      "value": 2.75
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 2.62
    },
    {
      "name": "Food Production",
      "family": "knowledge",
      "value": 2.62
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 2.62
    },
    {
      "name": "Memorization",
      "family": "ability",
      "value": 2.62
    }
  ],
  "skills": [
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Blink",
      "category": "Instant messaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Compris Advanced Manager's Workstation",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Compris software",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Hospitality Control Solutions Aloha Point-of-Sale",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks Point of Sale",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MICROS Systems HSI Profits Series",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "NCR Advanced Checkout Solution",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "NCR NeighborhoodPOS",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "The General Store",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Contact With Others",
      "value": 4.82
    },
    {
      "name": "Spend Time Standing",
      "value": 4.67
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.52
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 4.47
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.46
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.3
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.91
    },
    {
      "name": "Physical Proximity",
      "value": 3.91
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.9
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.77
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.63
    },
    {
      "name": "Telephone Conversations",
      "value": 3.61
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 3.54
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 3.46
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.45
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.4
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.39
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 3.38
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.12
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.08
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.05
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.05
    },
    {
      "name": "Public Speaking",
      "value": 2.83
    },
    {
      "name": "Time Pressure",
      "value": 2.79
    },
    {
      "name": "Conflict Situations",
      "value": 2.65
    },
    {
      "name": "Degree of Automation",
      "value": 2.64
    },
    {
      "name": "Level of Competition",
      "value": 2.45
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 2.31
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.29
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 1.92
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.86
    },
    {
      "name": "E-Mail",
      "value": 1.81
    },
    {
      "name": "Written Letters and Memos",
      "value": 1.79
    },
    {
      "name": "Consequence of Error",
      "value": 1.72
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.64
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.64
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.63
    },
    {
      "name": "Outdoors, Under Cover",
      "value": 1.51
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.49
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.37
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 57.57
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 32.33
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 8.29
      },
      {
        "label": "Some College Courses",
        "percentage": 1.14
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 0.67
      }
    ]
  },
  "personFit": [
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.93
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.95
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 4.72
    },
    {
      "name": "Realistic",
      "family": "career_interest_type",
      "value": 4.12
    },
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 4.06
    },
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 4
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 3.37
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 3
    },
    {
      "name": "Physical/Manual Labor",
      "family": "specific_interest_area",
      "value": 2.61
    },
    {
      "name": "Culinary Art",
      "family": "specific_interest_area",
      "value": 2.57
    },
    {
      "name": "Social Orientation",
      "family": "work_style",
      "value": 2.47
    },
    {
      "name": "Optimism",
      "family": "work_style",
      "value": 2.02
    },
    {
      "name": "Public Speaking",
      "family": "specific_interest_area",
      "value": 1.93
    },
    {
      "name": "Empathy",
      "family": "work_style",
      "value": 1.89
    },
    {
      "name": "Artistic",
      "family": "career_interest_type",
      "value": 1.84
    },
    {
      "name": "Self-Control",
      "family": "work_style",
      "value": 1.77
    }
  ],
  "relatedRoles": [
    {
      "socCode": "35-9011.00",
      "slug": "role-35-9011-00",
      "title": "Dining Room and Cafeteria Attendants and Bartender Helpers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-3041.00",
      "slug": "role-35-3041-00",
      "title": "Food Servers, Nonrestaurant",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-3011.00",
      "slug": "role-35-3011-00",
      "title": "Bartenders",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-3023.00",
      "slug": "role-35-3023-00",
      "title": "Fast Food and Counter Workers",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-9031.00",
      "slug": "role-35-9031-00",
      "title": "Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop",
      "tier": "Primary-Short"
    },
    {
      "socCode": "35-3023.01",
      "slug": "role-35-3023-01",
      "title": "Baristas",
      "tier": "Primary-Long"
    },
    {
      "socCode": "35-2021.00",
      "slug": "role-35-2021-00",
      "title": "Food Preparation Workers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "11-9051.00",
      "slug": "role-11-9051-00",
      "title": "Food Service Managers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "35-2015.00",
      "slug": "role-35-2015-00",
      "title": "Cooks, Short Order",
      "tier": "Primary-Long"
    },
    {
      "socCode": "35-1012.00",
      "slug": "role-35-1012-00",
      "title": "First-Line Supervisors of Food Preparation and Serving Workers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "35-2013.00",
      "slug": "role-35-2013-00",
      "title": "Cooks, Private Household",
      "tier": "Supplemental"
    },
    {
      "socCode": "35-1011.00",
      "slug": "role-35-1011-00",
      "title": "Chefs and Head Cooks",
      "tier": "Supplemental"
    }
  ],
  "careerClusters": [
    {
      "cluster": "Hospitality, Events, & Tourism",
      "slug": "hospitality-events-tourism"
    }
  ],
  "educationLevel": {
    "category": "No formal educational credential",
    "slug": "no-formal-educational-credential"
  },
  "studyPrograms": [],
  "market": {
    "medianWage": 33760,
    "meanWage": 38360,
    "pct10Wage": 18500,
    "pct25Wage": 25690,
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