{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-35-1012-00",
  "socCode": "35-1012.00",
  "title": "First-Line Supervisors of Food Preparation and Serving Workers",
  "summary": "Directly supervise and coordinate activities of workers engaged in preparing and serving food.",
  "aliases": [
    "Dietary Supervisor",
    "Food Service Supervisor",
    "Kitchen Manager",
    "Restaurant Manager",
    "Cafeteria Manager",
    "Dining Services Director",
    "Food Production Supervisor",
    "Food and Beverage Director",
    "Food and Nutrition Services Supervisor",
    "Kitchen Supervisor",
    "Banquet Captain",
    "Banquet Supervisor"
  ],
  "tasks": [
    {
      "text": "Compile and balance cash receipts at the end of the day or shift.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.2.d"
    },
    {
      "text": "Forecast staff, equipment, and supply requirements, based on a master menu.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "text": "Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.2.d"
    },
    {
      "text": "Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Record production, operational, and personnel data on specified forms.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Resolve customer complaints regarding food service.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Estimate ingredients and supplies required to prepare a recipe.",
      "type": "Supplemental",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "text": "Train workers in food preparation, and in service, sanitation, and safety procedures.",
      "type": "Core",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Assign duties, responsibilities, and work stations to employees in accordance with work requirements.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Present bills and accept payments.",
      "type": "Core",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "text": "Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.",
      "type": "Supplemental",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "text": "Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.",
      "type": "Supplemental",
      "iwa": "4.A.4.c.3.e"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Manage food service operations or parts of operations.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Clean food preparation areas, facilities, or equipment.",
      "iwa": "4.A.3.a.1.c"
    },
    {
      "name": "Monitor food services operations to ensure procedures are followed.",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "name": "Perform human resources activities.",
      "iwa": "4.A.4.c.2.b"
    },
    {
      "name": "Train food preparation or food service personnel.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Cut cooked or raw foods.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Prepare foods for cooking or serving.",
      "iwa": "4.A.3.a.2.c"
    },
    {
      "name": "Record operational or production data.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Plan menu options.",
      "iwa": "4.A.2.b.2.d"
    },
    {
      "name": "Balance receipts.",
      "iwa": "4.A.2.a.2.d"
    },
    {
      "name": "Communicate with customers to resolve complaints or ensure satisfaction.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Inspect facilities, equipment or supplies to ensure conformance to standards.",
      "iwa": "4.A.1.b.2.e"
    },
    {
      "name": "Maintain food, beverage, or equipment inventories.",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "name": "Coordinate activities of food service staff.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Estimate supplies, ingredients, or staff requirements for food preparation activities.",
      "iwa": "4.A.2.b.1.h"
    },
    {
      "name": "Coordinate timing of food production activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Present food or beverage information or menus to customers.",
      "iwa": "4.A.4.a.3.c"
    },
    {
      "name": "Assist customers with seating arrangements.",
      "iwa": "4.A.4.a.5.j"
    },
    {
      "name": "Process customer bills or payments.",
      "iwa": "4.A.4.c.1.c"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Schedule dining reservations.",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "name": "Schedule equipment maintenance.",
      "iwa": "4.A.2.b.5.b"
    },
    {
      "name": "Evaluate quality of materials or products.",
      "iwa": "4.A.2.a.1.e"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.14
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.58
    },
    {
      "name": "Food Production",
      "family": "knowledge",
      "value": 3.51
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.5
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Production and Processing",
      "family": "knowledge",
      "value": 3.34
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.31
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.29
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.13
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Mathematics",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Management of Material Resources",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Publisher",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "Evernote",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "ADP Workforce Now",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Project Management Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Project",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "ADP Workforce Now",
      "category": "Human resources software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CaterPro",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CBORD Foodservice Suite",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CBORD Group Menu Management System",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Compeat Restaurant Accounting Systems",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Compris Advanced Manager's Workstation",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Compris software",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CostGuard",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Delphi Technology",
      "category": "Financial analysis software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Evernote",
      "category": "Word processing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Domino",
      "category": "Communications server software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Intuit QuickBooks Point of Sale",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MICROS Systems HSI Profits Series",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Enterprise resource planning ERP software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Publisher",
      "category": "Desktop publishing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "NCR Advanced Checkout Solution",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "NCR NeighborhoodPOS",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Ordering and purchasing software",
      "category": "Procurement software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ParTech PixelPoint POS",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Quizlet",
      "category": "Computer based training software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Regnow Chrysanth Inventory Manager",
      "category": "Inventory management software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Restaurant Operations & Management Spreadsheet Library",
      "category": "Spreadsheet software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Sage 50 Accounting",
      "category": "Accounting software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SoftCafe ScheduleWriter",
      "category": "Human resources software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Staff scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "The General Store",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 4.7
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.68
    },
    {
      "name": "Contact With Others",
      "value": 4.58
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.43
    },
    {
      "name": "Physical Proximity",
      "value": 4.36
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.1
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.1
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.92
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 3.85
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.85
    },
    {
      "name": "Spend Time Standing",
      "value": 3.75
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 3.74
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.72
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.7
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.66
    },
    {
      "name": "Public Speaking",
      "value": 3.58
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.58
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 3.48
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.46
    },
    {
      "name": "Time Pressure",
      "value": 3.44
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.27
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 3.17
    },
    {
      "name": "Conflict Situations",
      "value": 3.16
    },
    {
      "name": "E-Mail",
      "value": 3.07
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 2.98
    },
    {
      "name": "Consequence of Error",
      "value": 2.93
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 2.81
    },
    {
      "name": "Degree of Automation",
      "value": 2.71
    },
    {
      "name": "Level of Competition",
      "value": 2.69
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 2.64
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.52
    },
    {
      "name": "Written Letters and Memos",
      "value": 1.99
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.98
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.88
    },
    {
      "name": "Spend Time Sitting",
      "value": 1.87
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.82
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.72
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 1.61
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.5
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.37
    }
  ],
  "preparation": {
    "jobZone": "2",
    "jobZoneName": "Job Zone 1-2: Very Little to Some Preparation Needed",
    "education": "Usually requires a high school diploma or GED, though some occupations may not.",
    "experience": "Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.",
    "svpRange": "(Below 6.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 69.59
      },
      {
        "label": "Less than a High School Diploma",
        "percentage": 27.15
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 1.86
      },
      {
        "label": "Some College Courses",
        "percentage": 1.35
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 0.05
      }
    ]
  },
  "personFit": [
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 6.36
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 5.85
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.72
    },
    {
      "name": "Realistic",
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