{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-29-2099-08",
  "socCode": "29-2099.08",
  "title": "Patient Representatives",
  "summary": "Assist patients in obtaining services, understanding policies and making health care decisions.",
  "aliases": [
    "Case Manager",
    "Medicaid Service Coordinator (MSC)",
    "Patient Advocate",
    "Patient Service Representative",
    "Access Representative",
    "Admissions Coordinator",
    "Patient Access Coordinator",
    "Patient Access Specialist",
    "Patient Navigator",
    "Patient Resource Worker",
    "Admitting Clerk",
    "Admitting Representative"
  ],
  "tasks": [
    {
      "text": "Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.",
      "type": "Core",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "text": "Interview patients or their representatives to identify problems relating to care.",
      "type": "Core",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "text": "Refer patients to appropriate health care services or resources.",
      "type": "Core",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "text": "Maintain knowledge of community services and resources available to patients.",
      "type": "Core",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "text": "Explain policies, procedures, or services to patients using medical or administrative knowledge.",
      "type": "Core",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "text": "Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.",
      "type": "Core",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "text": "Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.",
      "type": "Supplemental",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "text": "Analyze patients' abilities to pay to determine charges on a sliding scale.",
      "type": "Supplemental",
      "iwa": "4.A.2.a.4.k"
    },
    {
      "text": "Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.",
      "type": "Core",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "text": "Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.",
      "type": "Supplemental",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "text": "Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.",
      "type": "Supplemental",
      "iwa": "4.A.3.b.6.c"
    },
    {
      "text": "Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.",
      "type": "Core",
      "iwa": "4.A.3.b.6.l"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Explain regulations, policies, or procedures.",
      "iwa": "4.A.4.a.1.b"
    },
    {
      "name": "Coordinate operational activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Refer customers to appropriate personnel.",
      "iwa": "4.A.4.a.5.a"
    },
    {
      "name": "Interview employees, customers, or others to collect information.",
      "iwa": "4.A.1.a.1.w"
    },
    {
      "name": "Analyze financial information.",
      "iwa": "4.A.2.a.4.k"
    },
    {
      "name": "Prepare research or technical reports.",
      "iwa": "4.A.3.b.6.c"
    },
    {
      "name": "Prepare informational or reference materials.",
      "iwa": "4.A.3.b.6.l"
    },
    {
      "name": "Distribute materials to employees or customers.",
      "iwa": "4.A.4.c.3.c"
    },
    {
      "name": "Teach basic living or other adaptive skills to patients or caregivers.",
      "iwa": "4.A.4.b.3.a"
    },
    {
      "name": "Instruct patients in the use of assistive equipment.",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "name": "Provide information to coworkers.",
      "iwa": "4.A.4.a.2.c"
    },
    {
      "name": "Maintain current knowledge related to work activities.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Train personnel.",
      "iwa": "4.A.4.b.3.d"
    }
  ],
  "capabilities": [
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.43
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4.25
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4.12
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Medicine and Dentistry",
      "family": "knowledge",
      "value": 3.85
    },
    {
      "name": "Sociology and Anthropology",
      "family": "knowledge",
      "value": 3.79
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.75
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.66
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.62
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Psychology",
      "family": "knowledge",
      "value": 3.6
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.43
    },
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 3.39
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.3
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.25
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.2
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Selective Attention",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Therapy and Counseling",
      "family": "knowledge",
      "value": 3.02
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 2.88
    }
  ],
  "skills": [
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Access",
      "type": "Specialized Skill"
    },
    {
      "name": "Google Docs",
      "type": "Specialized Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Dynamics",
      "type": "Specialized Skill"
    },
    {
      "name": "IBM Notes",
      "type": "Specialized Skill"
    },
    {
      "name": "FaceTime",
      "type": "Common Skill"
    },
    {
      "name": "Database Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Epic Systems",
      "category": "Medical software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "eClinicalWorks EHR software",
      "category": "Medical software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Google Docs",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Henry Schein Dentrix",
      "category": "Medical software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "MEDITECH software",
      "category": "Medical software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Access",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Admissions, discharge, and transfer ADT software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CareOne CareEnsure",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Complaint management software",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Corel WordPerfect Office Suite",
      "category": "Office suite software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Customer Expressions i-Sight",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Data entry software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Database software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Electronic medical record EMR software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Epic EpicCare Inpatient Clinical System",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Epic Systems software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "FaceTime",
      "category": "Video conferencing software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Healthcare common procedure coding system HCPCS",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "IBM Notes",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Manhattan Cross Cultural Group Quality Interactions",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Medical condition coding software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Medical procedure coding software",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Dynamics",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Microsoft Exchange",
      "category": "Electronic mail software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Patient satisfaction assessment software",
      "category": "Analytical or scientific software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Pemimic Patient Relations Suite",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Peminic Patient Safety & Quality Suite",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "PracticeWorks Systems Kodak WINOMS CS",
      "category": "Medical software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Prognosis Solutions ResolvPRM",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "rL Solutions Feedback MonitorPro",
      "category": "Customer relationship management CRM software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Scheduling software",
      "category": "Calendar and scheduling software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Telephone Conversations",
      "value": 5
    },
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Contact With Others",
      "value": 5
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.92
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.83
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.76
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.55
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 4.53
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.31
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.31
    },
    {
      "name": "Spend Time Sitting",
      "value": 4.22
    },
    {
      "name": "Physical Proximity",
      "value": 3.98
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.91
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 3.8
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 3.78
    },
    {
      "name": "Conflict Situations",
      "value": 3.7
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.66
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.49
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 3.49
    },
    {
      "name": "Frequency of Decision Making",
      "value": 3.32
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 3.31
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.21
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 3.17
    },
    {
      "name": "Time Pressure",
      "value": 3.09
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.99
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 2.78
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.77
    },
    {
      "name": "Degree of Automation",
      "value": 2.72
    },
    {
      "name": "Level of Competition",
      "value": 2.32
    },
    {
      "name": "Spend Time Standing",
      "value": 2.22
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.21
    },
    {
      "name": "Consequence of Error",
      "value": 2.18
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 2
    },
    {
      "name": "Dealing with Violent or Physically Aggressive People",
      "value": 1.91
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 1.7
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.68
    },
    {
      "name": "Public Speaking",
      "value": 1.67
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.67
    },
    {
      "name": "Pace Determined by Speed of Equipment",
      "value": 1.59
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 1.57
    }
  ],
  "preparation": {
    "jobZone": "3",
    "jobZoneName": "Job Zone Three: Medium Preparation Needed",
    "education": "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.",
    "experience": "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.",
    "svpRange": "(6.0 to < 7.0)",
    "educationDistribution": [
      {
        "label": "High School Diploma",
        "percentage": 26.65
      },
      {
        "label": "Master's Degree",
        "percentage": 23.2
      },
      {
        "label": "Bachelor's Degree",
        "percentage": 15.27
      },
      {
        "label": "Post-Secondary Certificate",
        "percentage": 12.18
      },
      {
        "label": "Some College Courses",
        "percentage": 11.77
      },
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 10.92
      }
    ]
  },
  "personFit": [
    {
      "name": "Dependability",
      "family": "work_style",
      "value": 9
    },
    {
      "name": "Attention to Detail",
      "family": "work_style",
      "value": 8
    },
    {
      "name": "Integrity",
      "family": "work_style",
      "value": 7
    },
    {
      "name": "Social",
      "family": "career_interest_type",
      "value": 6.62
    },
    {
      "name": "Cooperation",
      "family": "work_style",
      "value": 6
    },
    {
      "name": "Social Service",
      "family": "specific_interest_area",
      "value": 5.89
    },
    {
      "name": "Health Care Service",
      "family": "specific_interest_area",
      "value": 5.37
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    {
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