{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-15-1232-00",
  "socCode": "15-1232.00",
  "title": "Computer User Support Specialists",
  "summary": "Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.",
  "aliases": [
    "Computer Support Specialist",
    "Computer Tech (Computer Technician)",
    "IS Tech (Information Systems Technician)",
    "IT Specialist (Information Technology Specialist)",
    "Desktop Support Technician (Desktop Support Tech)",
    "Help Desk Analyst",
    "Help Desk Tech (Help Desk Technician)",
    "IT Support Specialist (Information Technology Support Specialist)",
    "IT Tech (Information Technology Technician)",
    "Technical Support Specialist",
    "Application Customer Service Representative (Application CSR)",
    "Application Support Engineer"
  ],
  "tasks": [
    {
      "text": "Oversee the daily performance of computer systems.",
      "type": "Core",
      "iwa": "4.A.1.a.2.j"
    },
    {
      "text": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.",
      "type": "Core",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "text": "Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.",
      "type": "Core",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "text": "Answer user inquiries regarding computer software or hardware operation to resolve problems.",
      "type": "Core",
      "iwa": "4.A.4.b.6.d"
    },
    {
      "text": "Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.",
      "type": "Core",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "text": "Confer with staff, users, and management to establish requirements for new systems or modifications.",
      "type": "Core",
      "iwa": "4.A.4.a.2.h"
    },
    {
      "text": "Enter commands and observe system functioning to verify correct operations and detect errors.",
      "type": "Core",
      "iwa": "4.A.1.b.2.h"
    },
    {
      "text": "Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Refer major hardware or software problems or defective products to vendors or technicians for service.",
      "type": "Core",
      "iwa": "4.A.4.b.1.a"
    },
    {
      "text": "Prepare evaluations of software or hardware, and recommend improvements or upgrades.",
      "type": "Core",
      "iwa": "4.A.2.a.1.g"
    },
    {
      "text": "Develop training materials and procedures, or train users in the proper use of hardware or software.",
      "type": "Core",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "text": "Inspect equipment and read order sheets to prepare for delivery to users.",
      "type": "Core",
      "iwa": "4.A.1.a.1.b"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Provide technical support for software maintenance or use.",
      "iwa": "4.A.4.b.6.d"
    },
    {
      "name": "Test software performance.",
      "iwa": "4.A.1.b.2.h"
    },
    {
      "name": "Install computer software.",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "name": "Install computer hardware.",
      "iwa": "4.A.3.b.1.c"
    },
    {
      "name": "Maintain computer hardware.",
      "iwa": "4.A.3.b.5.c"
    },
    {
      "name": "Monitor computer system performance to ensure proper operation.",
      "iwa": "4.A.1.a.2.j"
    },
    {
      "name": "Document operational activities.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Read documents to gather technical information.",
      "iwa": "4.A.1.a.1.b"
    },
    {
      "name": "Resolve computer software problems.",
      "iwa": "4.A.3.b.1.d"
    },
    {
      "name": "Collaborate with others to resolve information technology issues.",
      "iwa": "4.A.4.b.1.a"
    },
    {
      "name": "Collaborate with others to determine design specifications or details.",
      "iwa": "4.A.4.a.2.h"
    },
    {
      "name": "Teach others to use computer equipment or hardware.",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "name": "Train others in computer interface or software use.",
      "iwa": "4.A.4.b.3.e"
    },
    {
      "name": "Evaluate utility of software or hardware technologies.",
      "iwa": "4.A.2.a.1.g"
    },
    {
      "name": "Provide recommendations to others about computer hardware.",
      "iwa": "4.A.4.b.6.d"
    },
    {
      "name": "Recommend changes to improve computer or information systems.",
      "iwa": "4.A.4.b.6.d"
    },
    {
      "name": "Update knowledge about emerging industry or technology trends.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Test computer hardware performance.",
      "iwa": "4.A.1.b.2.h"
    },
    {
      "name": "Modify software programs to improve performance.",
      "iwa": "4.A.2.b.2.b"
    },
    {
      "name": "Conduct research to gain information about products or processes.",
      "iwa": "4.A.1.a.1.t"
    },
    {
      "name": "Supervise information technology personnel.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Participate in staffing decisions.",
      "iwa": "4.A.4.c.2.a"
    }
  ],
  "capabilities": [
    {
      "name": "Computers and Electronics",
      "family": "knowledge",
      "value": 4.93
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.12
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Telecommunications",
      "family": "knowledge",
      "value": 3.85
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.79
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.72
    },
    {
      "name": "Mechanical",
      "family": "knowledge",
      "value": 3.66
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.62
    },
    {
      "name": "Engineering and Technology",
      "family": "knowledge",
      "value": 3.62
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 3.6
    },
    {
      "name": "Writing",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 3.45
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Communications and Media",
      "family": "knowledge",
      "value": 3.16
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 3.12
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.12
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3.12
    },
    {
      "name": "Design",
      "family": "knowledge",
      "value": 3.09
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Operations Monitoring",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Troubleshooting",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3
    }
  ],
  "skills": [
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "ServiceNow",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Windows",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Linux",
      "type": "Specialized Skill"
    },
    {
      "name": "Apple IOS",
      "type": "Specialized Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Unix Shell",
      "type": "Specialized Skill"
    },
    {
      "name": "Unix",
      "type": "Specialized Skill"
    },
    {
      "name": "Transact-SQL",
      "type": "Specialized Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Spring Framework",
      "type": "Specialized Skill"
    },
    {
      "name": "Spring Boot",
      "type": "Specialized Skill"
    },
    {
      "name": "Shell Script",
      "type": "Specialized Skill"
    },
    {
      "name": "Red Hat Enterprise Linux",
      "type": "Specialized Skill"
    },
    {
      "name": "PostgreSQL",
      "type": "Specialized Skill"
    },
    {
      "name": "Node.js",
      "type": "Specialized Skill"
    },
    {
      "name": "NoSQL",
      "type": "Specialized Skill"
    },
    {
      "name": "MySQL",
      "type": "Specialized Skill"
    },
    {
      "name": "MongoDB",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Visual Studio",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Visio",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Teams",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft SharePoint",
      "type": "Specialized Skill"
    },
    {
      "name": "Microsoft Project",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Apple iOS",
      "category": "Operating system software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Apple macOS",
      "category": "Operating system software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Linux",
      "category": "Operating system software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Active Directory",
      "category": "Internet directory services software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Azure software",
      "category": "Development environment software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Microsoft Windows",
      "category": "Operating system software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "ServiceNow",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Structured query language SQL",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Adobe Acrobat",
      "category": "Document management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Creative Cloud software",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Illustrator",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe InDesign",
      "category": "Desktop publishing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Adobe Photoshop",
      "category": "Graphics or photo imaging software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "AJAX",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Amazon Redshift",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Amazon Web Services AWS software",
      "category": "Data base user interface and query software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Ansible software",
      "category": "Expert system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Cassandra",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Hadoop",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Hive",
      "category": "Data base management system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Kafka",
      "category": "Development environment software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Maven",
      "category": "Development environment software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Subversion SVN",
      "category": "File versioning software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Apache Tomcat",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian Confluence",
      "category": "Project management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Atlassian JIRA",
      "category": "Content workflow software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Autodesk AutoCAD",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Autodesk Revit",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Bash",
      "category": "Operating system software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Bentley MicroStation",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "C",
      "category": "Development environment software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "C#",
      "category": "Object or component oriented development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "C++",
      "category": "Object or component oriented development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Cascading style sheets CSS",
      "category": "Web platform development software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Chef",
      "category": "Configuration management software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Cisco Webex",
      "category": "Video conferencing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Dassault Systemes SolidWorks",
      "category": "Computer aided design CAD software",
      "hot": true,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "E-Mail",
      "value": 5
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.86
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.83
    },
    {
      "name": "Telephone Conversations",
      "value": 4.61
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.57
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 4.41
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.41
    },
    {
      "name": "Contact With Others",
      "value": 4.38
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.25
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 4.2
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.1
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.07
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 4.05
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.04
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.93
    },
    {
      "name": "Time Pressure",
      "value": 3.65
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.5
    },
    {
      "name": "Consequence of Error",
      "value": 3.46
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.41
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 3.22
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 2.93
    },
    {
      "name": "Written Letters and Memos",
      "value": 2.79
    },
    {
      "name": "Level of Competition",
      "value": 2.75
    },
    {
      "name": "Physical Proximity",
      "value": 2.7
    },
    {
      "name": "Conflict Situations",
      "value": 2.33
    },
    {
      "name": "Spend Time Standing",
      "value": 2.18
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.17
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 2.07
    },
    {
      "name": "Degree of Automation",
      "value": 2.06
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 2.04
    },
    {
      "name": "Public Speaking",
      "value": 2.03
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 2.01
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.78
    },
    {
      "name": "Exposed to Very Hot or Cold Temperatures",
      "value": 1.74
    },
    {
      "name": "Exposed to Cramped Work Space, Awkward Positions",
      "value": 1.7
    },
    {
      "name": "Outdoors, Exposed to All Weather Conditions",
      "value": 1.63
    },
    {
      "name": "Indoors, Not Environmentally Controlled",
      "value": 1.5
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.48
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 1.45
    },
    {
      "name": "Exposed to Contaminants",
      "value": 1.45
    }
  ],
  "preparation": {
    "jobZone": "3",
    "jobZoneName": "Job Zone Three: Medium Preparation Needed",
    "education": "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.",
    "experience": "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.",
    "svpRange": "(6.0 to < 7.0)",
    "educationDistribution": [
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        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 13.74
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      {
        "label": "First Professional Degree",
        "percentage": 4.05
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      {
        "label": "Some College Courses",
        "percentage": 1.92
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      {
        "label": "High School Diploma",
        "percentage": 0.32
      },
      {
        "label": "Master's Degree",
        "percentage": 0.32
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    ]
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      "name": "Information Technology",
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      "name": "Conventional",
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      "name": "Realistic",
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      "name": "Mechanics/Electronics",
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      "name": "Investigative",
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      "name": "Office Work",
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      "name": "Dependability",
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      "name": "Enterprising",
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      "value": 2.36
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      "name": "Attention to Detail",
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      "name": "Management/Administration",
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      "name": "Cooperation",
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      "name": "Professional Advising",
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      "slug": "role-15-1231-00",
      "title": "Computer Network Support Specialists",
      "tier": "Primary-Short"
    },
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      "title": "Software Developers",
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    },
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      "socCode": "15-1242.00",
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      "title": "Database Administrators",
      "tier": "Primary-Long"
    },
    {
      "socCode": "49-2011.00",
      "slug": "role-49-2011-00",
      "title": "Computer, Automated Teller, and Office Machine Repairers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "15-1212.00",
      "slug": "role-15-1212-00",
      "title": "Information Security Analysts",
      "tier": "Primary-Long"
    },
    {
      "socCode": "15-1299.05",
      "slug": "role-15-1299-05",
      "title": "Information Security Engineers",
      "tier": "Primary-Long"
    },
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      "socCode": "15-1253.00",
      "slug": "role-15-1253-00",
      "title": "Software Quality Assurance Analysts and Testers",
      "tier": "Primary-Long"
    },
    {
      "socCode": "15-1241.00",
      "slug": "role-15-1241-00",
      "title": "Computer Network Architects",
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    },
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      "socCode": "17-3023.00",
      "slug": "role-17-3023-00",
      "title": "Electrical and Electronic Engineering Technologists and Technicians",
      "tier": "Supplemental"
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  "careerClusters": [
    {
      "cluster": "Digital Technology",
      "slug": "digital-technology"
    },
    {
      "cluster": "Healthcare & Human Services",
      "slug": "healthcare-human-services"
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  ],
  "educationLevel": {
    "category": "Some college, no degree",
    "slug": "some-college-no-degree"
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    {
      "title": "Agriculture, Agriculture Operations, and Related Sciences",
      "slug": "agriculture-agriculture-operations-and-related-sciences"
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    {
      "title": "Computer and Information Sciences and Support Services",
      "slug": "computer-and-information-sciences-and-support-services"
    },
    {
      "title": "Health Professions and Related Programs",
      "slug": "health-professions-and-related-programs"
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  ],
  "market": {
    "medianWage": 60340,
    "meanWage": 64990,
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    "pct25Wage": 47580,
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    "areaTitle": "U.S."
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        "naics": "52",
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        "naics": "62",
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        "naics": "31-33",
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        "naics": "561320",
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        "naics": "44-45",
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        "naics": "81",
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    "concentrated": [
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        "naics": "524114",
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        "naics": "56",
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    "count": 60
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        "source": "eloundou_gamma",
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        "note": "Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank."
      },
      {
        "source": "microsoft_applicability",
        "label": "AI assistant applicability (Microsoft)",
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        "note": "How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement."
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        "task": "Modify and customize commercial programs for internal needs.",
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        "task": "Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.",
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        "task": "Answer user inquiries regarding computer software or hardware operation to resolve problems.",
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        "task": "Prepare evaluations of software or hardware, and recommend improvements or upgrades.",
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        "task": "Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.",
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    ],
    "usageRelease": "2026-01-15-v4-plus-2025-03-27-v2",
    "bls": {
      "growthPercent": -3.7,
      "growthPercentile": 15,
      "direction": "Declining",
      "annualOpeningsThousands": 40.8,
      "annualOpeningsPercentile": 88,
      "employment2024Thousands": 729.5,
      "employment2034Thousands": 702.5
    },
    "sources": [
      {
        "source": "bls_employment_projections",
        "version": "2024-2034"
      },
      {
        "source": "microsoft_working_with_ai",
        "version": "working-with-ai"
      },
      {
        "source": "openai_gpts_are_gpts",
        "version": "gpts-are-gpts"
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  "counts": {
    "tasks": 16,
    "skills": 119,
    "capabilities": 120,
    "tools": 258,
    "relatedRoles": 20
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  "source": {
    "dataset": "gold.onet_role_starter_surface",
    "version": "30.3",
    "generatedAt": "2026-06-02T21:00:32.945303+00:00",
    "contentHash": "0bff1b38fc2f4da6"
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}