# Labor Relations Specialists

> Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 13-1075.00
- **Summary:** Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.

## Aliases

- Business Agent
- Business Representative
- Labor Relations Specialist
- Labor Specialist
- Grievance Manager
- Appeals and Grievances Specialist
- Arbitration Specialist
- Collective Bargaining Specialist
- Conciliator
- Contract Negotiator
- Employee Engagement Specialist
- Employee Experience Specialist

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Negotiate collective bargaining agreements. | Core | 4.A.4.a.7.b |
| Investigate and evaluate union complaints or arguments to determine viability. | Core | 4.A.1.a.2.k |
| Propose resolutions for collective bargaining or other labor or contract negotiations. | Core | 4.A.4.a.7.b |
| Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations. | Core | 4.A.4.a.7.b |
| Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes. | Core | 4.A.4.a.7.b |
| Mediate discussions between employer and employee representatives in attempt to reconcile differences. | Core | 4.A.4.a.7.b |
| Prepare evidence for disciplinary hearings, including preparing witnesses to testify. | Core | 4.A.1.a.1.c |
| Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment. | Core | 4.A.1.a.2.k |
| Monitor company or workforce adherence to labor agreements. | Core | 4.A.1.a.2.k |
| Recommend collective bargaining strategies, goals, or objectives. | Core | 4.A.4.a.7.b |
| Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances. | Core | 4.A.4.a.7.b |
| Assess risk levels associated with collective bargaining strategies. | Core | 4.A.2.a.4.c |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Advise others on human resources topics. | 4.A.4.b.6.e |
| Negotiate agreements to resolve disputes. | 4.A.4.a.7.b |
| Arrange collective bargaining agreements. | 4.A.4.a.7.b |
| Evaluate personnel practices to ensure adherence to regulations. | 4.A.1.a.2.k |
| Prepare regulatory or compliance documentation. | 4.A.3.b.6.n |
| Present business-related information to audiences. | 4.A.4.a.3.c |
| Organize special events. | 4.A.4.b.1.e |
| Assess risks to business operations. | 4.A.2.a.4.c |
| Measure effectiveness of business strategies or practices. | 4.A.2.a.1.b |
| Establish organizational guidelines or policies. | 4.A.2.b.4.a |
| Establish business management methods. | 4.A.2.b.4.a |
| Collect evidence for legal proceedings. | 4.A.1.a.1.c |
| Testify at legal or legislative proceedings. | 4.A.4.a.3.a |
| Update knowledge of legal or regulatory environments. | 4.A.2.b.3.a |
| Train personnel on managerial topics. | 4.A.4.b.3.d |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Active Listening | essential_skill | 4.38 |
| Speaking | essential_skill | 4.25 |
| Oral Expression | ability | 4.25 |
| Negotiation | transferable_skill | 4.12 |
| Oral Comprehension | ability | 4.12 |
| Personnel and Human Resources | knowledge | 4.05 |
| Reading Comprehension | essential_skill | 4 |
| Writing | essential_skill | 4 |
| Critical Thinking | essential_skill | 4 |
| Written Comprehension | ability | 4 |
| Written Expression | ability | 4 |
| Problem Sensitivity | ability | 4 |
| Persuasion | transferable_skill | 3.88 |
| Social Perceptiveness | transferable_skill | 3.75 |
| Deductive Reasoning | ability | 3.75 |
| Inductive Reasoning | ability | 3.75 |
| Speech Clarity | ability | 3.75 |
| English Language | knowledge | 3.68 |
| Complex Problem Solving | transferable_skill | 3.62 |
| Judgment and Decision Making | transferable_skill | 3.62 |
| Speech Recognition | ability | 3.62 |
| Law and Government | knowledge | 3.61 |
| Active Learning | essential_skill | 3.5 |
| Fluency of Ideas | ability | 3.5 |
| Originality | ability | 3.5 |
| Near Vision | ability | 3.5 |
| Monitoring | essential_skill | 3.38 |
| Coordination | transferable_skill | 3.38 |
| Service Orientation | transferable_skill | 3.38 |
| Time Management | transferable_skill | 3.38 |
| Information Ordering | ability | 3.38 |
| Administration and Management | knowledge | 3.14 |
| Systems Analysis | transferable_skill | 3.12 |
| Systems Evaluation | transferable_skill | 3.12 |
| Category Flexibility | ability | 3.12 |
| Learning Strategies | essential_skill | 3 |
| Instructing | transferable_skill | 3 |
| Management of Personnel Resources | transferable_skill | 2.88 |
| Selective Attention | ability | 2.88 |
| Education and Training | knowledge | 2.85 |

## Skills

| Name | Type |
| --- | --- |
| Active Listening | Common Skill |
| Negotiation | Common Skill |
| Writing | Common Skill |
| Reading Comprehension | Common Skill |
| Critical Thinking | Common Skill |
| Social Perceptiveness | Common Skill |
| Inductive Reasoning | Common Skill |
| Deductive Reasoning | Common Skill |
| English Language | Common Skill |
| Speech Recognition | Specialized Skill |
| Complex Problem Solving | Common Skill |
| ServiceNow | Specialized Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Outlook | Common Skill |
| Microsoft Excel | Common Skill |
| Active Learning | Common Skill |
| Time Management | Common Skill |
| Information Ordering | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Microsoft Word | Common Skill |
| Microsoft SharePoint | Specialized Skill |
| Microsoft Access | Specialized Skill |
| Learning Strategies | Specialized Skill |
| Kubernetes | Specialized Skill |
| Instructing | Specialized Skill |
| Mathematics | Common Skill |
| Visualization | Specialized Skill |
| Psychology | Specialized Skill |
| Telecommunications | Specialized Skill |
| Foreign Language | Common Skill |
| Geography | Specialized Skill |
| Chemistry | Specialized Skill |
| Physics | Specialized Skill |
| Depth Perception | Common Skill |
| Biology | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Finger Dexterity | Common Skill |
| Equipment Selection | Specialized Skill |
| Equipment Maintenance | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| ServiceNow | Data base user interface and query software | yes | yes |
| Workday software | Enterprise resource planning ERP software | yes | yes |
| Kubernetes | Application server software | yes | no |
| Microsoft Access | Data base user interface and query software | yes | no |
| Microsoft SharePoint | Document management software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes | no |
| Oracle HRIS | Human resources software | no | yes |
| Internet Grievance System IGS | Human resources software | no | no |
| LaborSoft LaborForce Arbitration/Appeals Manager module | Human resources software | no | no |
| LaborSoft LaborForce Discipline Manager module | Human resources software | no | no |
| LaborSoft LaborForce EEO Claims Manager module | Human resources software | no | no |
| LaborSoft LaborForce Grievance Manager module | Human resources software | no | no |
| LaborSoft LaborForce Incident Tracking module | Human resources software | no | no |
| LaborSoft LaborForce Personnel Manager module | Human resources software | no | no |
| LaborSoft LaborForce Reporting/Dashboard Manager module | Human resources software | no | no |
| Micropact entellitrak Labor Relations Edition | Human resources software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| E-Mail | 4.95 |
| Telephone Conversations | 4.74 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.53 |
| Contact With Others | 4.48 |
| Freedom to Make Decisions | 4.19 |
| Indoors, Environmentally Controlled | 4.16 |
| Spend Time Sitting | 4.1 |
| Determine Tasks, Priorities and Goals | 4.1 |
| Work With or Contribute to a Work Group or Team | 4.05 |
| Conflict Situations | 4 |
| Impact of Decisions on Co-workers or Company Results | 3.86 |
| Written Letters and Memos | 3.74 |
| Frequency of Decision Making | 3.74 |
| Time Pressure | 3.71 |
| Importance of Being Exact or Accurate | 3.67 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.58 |
| Coordinate or Lead Others in Accomplishing Work Activities | 3.11 |
| Level of Competition | 3.1 |
| Work Outcomes and Results of Other Workers | 3 |
| Physical Proximity | 2.95 |
| Deal With External Customers or the Public in General | 2.9 |
| Health and Safety of Other Workers | 2.86 |
| Consequence of Error | 2.84 |
| Public Speaking | 2.57 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 2.33 |
| Spend Time Standing | 2.32 |
| Importance of Repeating Same Tasks | 2.25 |
| Dealing with Violent or Physically Aggressive People | 1.9 |
| Degree of Automation | 1.9 |
| Spend Time Walking or Running | 1.84 |
| Indoors, Not Environmentally Controlled | 1.81 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 1.8 |
| Spend Time Making Repetitive Motions | 1.76 |
| Exposed to Contaminants | 1.53 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 1.52 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 1.48 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 1.47 |
| Outdoors, Under Cover | 1.43 |
| Outdoors, Exposed to All Weather Conditions | 1.42 |
| Spend Time Bending or Twisting Your Body | 1.42 |

## Preparation

- **Job Zone:** 4
- **Job Zone Name:** Job Zone Four: Considerable Preparation Needed
- **Education:** Most of these occupations require a four-year bachelor's degree, but some do not.
- **Experience:** A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- **Svp Range:** (7.0 to < 8.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Bachelor's Degree | 33.33 |
| Some College Courses | 9.52 |
| Associate's Degree (or other 2-year degree) | 9.52 |
| Post-Baccalaureate Certificate | 9.52 |
| Master's Degree | 9.52 |
| First Professional Degree | 9.52 |
| Less than a High School Diploma | 4.76 |
| High School Diploma | 4.76 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Dependability | work_style | 8 |
| Attention to Detail | work_style | 7 |
| Integrity | work_style | 6 |
| Enterprising | career_interest_type | 5.65 |
| Social Orientation | work_style | 5 |
| Law | specific_interest_area | 4.83 |
| Management/Administration | specific_interest_area | 4.81 |
| Human Resources | specific_interest_area | 4.79 |
| Conventional | career_interest_type | 4.61 |
| Public Speaking | specific_interest_area | 4.45 |
| Self-Control | work_style | 4 |
| Social | career_interest_type | 3.72 |
| Professional Advising | specific_interest_area | 3.46 |
| Office Work | specific_interest_area | 3.3 |
| Social Service | specific_interest_area | 3.18 |
| Investigative | career_interest_type | 3.1 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 23-1022.00 | role-23-1022-00 | Arbitrators, Mediators, and Conciliators | Primary-Short |
| 13-1041.03 | role-13-1041-03 | Equal Opportunity Representatives and Officers | Primary-Short |
| 11-3121.00 | role-11-3121-00 | Human Resources Managers | Primary-Short |
| 13-1071.00 | role-13-1071-00 | Human Resources Specialists | Primary-Short |
| 13-1141.00 | role-13-1141-00 | Compensation, Benefits, and Job Analysis Specialists | Primary-Short |
| 11-3111.00 | role-11-3111-00 | Compensation and Benefits Managers | Primary-Long |
| 43-4161.00 | role-43-4161-00 | Human Resources Assistants, Except Payroll and Timekeeping | Primary-Long |
| 11-2032.00 | role-11-2032-00 | Public Relations Managers | Primary-Long |
| 23-1011.00 | role-23-1011-00 | Lawyers | Primary-Long |
| 11-9199.02 | role-11-9199-02 | Compliance Managers | Primary-Long |
| 11-1011.00 | role-11-1011-00 | Chief Executives | Supplemental |
| 13-1111.00 | role-13-1111-00 | Management Analysts | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Management & Entrepreneurship | management-entrepreneurship |

## Education Level

- **Category:** Bachelor's degree

## Study Programs

| Title | Slug |
| --- | --- |
| Business, Management, Marketing, and Related Support Services | business-management-marketing-and-related-support-services |
| Multi/Interdisciplinary Studies | multi-interdisciplinary-studies |

## Market

- **Median Wage:** 93500
- **Mean Wage:** 97130
- **Pct10Wage:** 49880
- **Pct25Wage:** 67670
- **Pct75Wage:** 123090
- **Pct90Wage:** 153440
- **Employment:** 64590
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 81 | 81 | Other Services (except Public Administration) | Sector | 50610 | 93670 | 27.29 |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 47790 | 93450 | 1076.65 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 2410 | 98450 | 2.05 |
| 52 | 52 | Finance and Insurance | Sector | 1870 | 89110 | 0.72 |
| 61 | 61 | Educational Services | Sector | 1430 | 81160 | 0.25 |
| 62 | 62 | Health Care and Social Assistance | Sector | 1240 | 86180 | 0.13 |
| 31-33 | 31-33 | Manufacturing | Sector | 870 | 97110 | 0.16 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 850 | 100000 | 0.27 |
| 54 | 54 | Professional, Scientific, and Technical Services | Sector | 820 | 107600 | 0.18 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 740 | 64790 | 3.93 |
| 23 | 23 | Construction | Sector | 490 | 104110 | 0.14 |
| 56 | 56 | Administrative and Support and Waste Management and Remediation Services | Sector | 410 | 74700 | 0.11 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 813930 | 813930 | Labor Unions and Similar Labor Organizations | National industry | 47790 | 1076.65 |
| 81 | 81 | Other Services (except Public Administration) | Sector | 50610 | 27.29 |
| 524114 | 524114 | Direct Health and Medical Insurance Carriers | National industry | 740 | 3.93 |
| 55 | 55 | Management of Companies and Enterprises | Sector | 2410 | 2.05 |
| 22 | 22 | Utilities | Sector | 180 | 0.74 |
| 52 | 52 | Finance and Insurance | Sector | 1870 | 0.72 |
| 51 | 51 | Information | Sector | 370 | 0.3 |
| 48-49 | 48-49 | Transportation and Warehousing | Sector | 850 | 0.27 |
- **Count:** 25

## Ai Signals

| Source | Label | Score | Scale | Release |
| --- | --- | --- | --- | --- |
| felten_aioe | AI occupational exposure | 1.334834 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_image_generation_aioe | Image generation occupational exposure | 0.9441004 | relative exposure score | 2021-plus-generative-ai-workbooks |
| felten_language_modeling_aioe | Language modeling occupational exposure | 1.431411 | relative exposure score | 2021-plus-generative-ai-workbooks |

## Ai Outlook


### Index

- **Value:** 63
- **Percentile:** 62
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 90 | felten_aioe |
| 82 | openai_gpts_are_gpts |
| 17 | microsoft_working_with_ai |
- **Component Count:** 3

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| felten_aioe | Overall AI exposure (Felten et al.) | 1.334834 | 90 | High | How much this job's abilities overlap with what AI systems can do, across many AI capabilities. A relative research score, not a forecast of job loss. |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.9245283018867925 | 82 | High | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.06725931200231547 | 17 | Low | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |
- **Teleworkable:** yes

### Eloundou

- **Alpha:** 0.16981132075471697
- **Beta:** 0.5471698113207547
- **Gamma:** 0.9245283018867925

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Prepare reports or presentations to communicate employee satisfaction or related data to management. | 0.021157804353988553 | 2.89 |
| Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes. | 0.002464986915027793 | 4.11 |
| Advise management on matters related to the administration of contracts or employee discipline or grievance procedures. | 0.002156863550649319 | 3.46 |
| Research case law or outcomes of previous case hearings. | 0.0020541557625231607 | 3.57 |
| Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures. | 0.0019514479743970028 | 2.92 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** -0.1
- **Growth Percentile:** 26
- **Direction:** Declining
- **Annual Openings Thousands:** 5.1
- **Annual Openings Percentile:** 49
- **Employment2024Thousands:** 65.4
- **Employment2034Thousands:** 65.4

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| dingel_neiman | dingel-neiman-workathome |
| felten_aioe | felten-raj-seamans-aioe |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Ai Playbook

- **Trusted Task Count:** 1
- **Task Count:** 4
- **Total Sample:** 104
- **Autonomy Median:** 3
- **Dominant Collaboration:** task iteration
- **Automation Share:** 40.91
- **Augmentation Share:** 54.55
- **Work Use Percent:** 97.73

### Collaboration

| Label | Percent |
| --- | --- |
| task iteration | 54.55 |
| directive | 40.91 |

### Use Case

| Label | Percent |
| --- | --- |
| work | 97.73 |

### Delegated Tasks

| Task | Usage Percent | Collaboration | Autonomy Median | Sample Count |
| --- | --- | --- | --- | --- |
| Prepare reports or presentations to communicate employee satisfaction or related data to management. | 0.004400550068758595 | task iteration | 3 | 44 |

### Boundary Tasks

| Task | Human Needed Percent | Sample Count |
| --- | --- | --- |
| Prepare reports or presentations to communicate employee satisfaction or related data to management. | 97.72727272727273 | 44 |

### Seed Prompts

| Prompt | Collaboration |
| --- | --- |
| Let's work through this together, step by step: prepare reports or presentations to communicate employee satisfaction or related data to management. I'll give feedback as we go. | task iteration |
- **Release:** 2026-01-15-v4-plus-2025-03-27-v2

## Counts

- **Tasks:** 28
- **Skills:** 40
- **Capabilities:** 120
- **Tools:** 21
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** df99d80aa459037c