{
  "entityType": "role",
  "schemaVersion": "role.v1",
  "slug": "role-11-9179-02",
  "socCode": "11-9179.02",
  "title": "Spa Managers",
  "summary": "Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.",
  "aliases": [
    "Salon Manager",
    "Spa Director",
    "Spa Manager",
    "Spa and Guest Experience Director",
    "Massage Department Manager",
    "Day Spa Manager",
    "Hair Salon Manager",
    "Health Spa Manager",
    "Med Spa Manager",
    "Salon Coordinator",
    "Salon Leader",
    "Salon Supervisor"
  ],
  "tasks": [
    {
      "text": "Respond to customer inquiries or complaints.",
      "type": "Core",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "text": "Schedule guest appointments.",
      "type": "Core",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "text": "Maintain client databases.",
      "type": "Core",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "text": "Coordinate facility schedules to maximize usage and efficiency.",
      "type": "Core",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "text": "Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.",
      "type": "Core",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "text": "Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.",
      "type": "Core",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "text": "Plan or direct spa services and programs.",
      "type": "Core",
      "iwa": "4.A.2.b.2.v"
    },
    {
      "text": "Develop or implement marketing strategies.",
      "type": "Core",
      "iwa": "4.A.2.b.2.v"
    },
    {
      "text": "Sell products, services, or memberships.",
      "type": "Core",
      "iwa": "4.A.4.a.6.b"
    },
    {
      "text": "Recruit, interview, or hire employees.",
      "type": "Core",
      "iwa": "4.A.4.c.2.b"
    },
    {
      "text": "Assess employee performance and suggest ways to improve work.",
      "type": "Core",
      "iwa": "4.A.2.a.1.d"
    },
    {
      "text": "Inventory products and order new supplies.",
      "type": "Core",
      "iwa": "4.A.4.c.3.a"
    }
  ],
  "emergingTasks": [],
  "activities": [
    {
      "name": "Train service staff.",
      "iwa": "4.A.4.b.3.d"
    },
    {
      "name": "Develop plans for programs or services.",
      "iwa": "4.A.2.b.2.v"
    },
    {
      "name": "Evaluate employee performance.",
      "iwa": "4.A.2.a.1.d"
    },
    {
      "name": "Inspect equipment to ensure proper functioning.",
      "iwa": "4.A.1.b.2.g"
    },
    {
      "name": "Arrange facility schedules.",
      "iwa": "4.A.2.b.5.a"
    },
    {
      "name": "Supervise service workers.",
      "iwa": "4.A.4.b.4.a"
    },
    {
      "name": "Manage budgets for personal services operations.",
      "iwa": "4.A.4.b.4.h"
    },
    {
      "name": "Maintain supply or equipment inventories.",
      "iwa": "4.A.4.c.3.a"
    },
    {
      "name": "Order materials, supplies, or equipment.",
      "iwa": "4.A.4.c.3.e"
    },
    {
      "name": "Monitor operational quality or safety.",
      "iwa": "4.A.1.a.2.b"
    },
    {
      "name": "Maintain financial or account records.",
      "iwa": "4.A.3.b.6.j"
    },
    {
      "name": "Perform human resources activities.",
      "iwa": "4.A.4.c.2.b"
    },
    {
      "name": "Resolve customer complaints or problems.",
      "iwa": "4.A.4.a.8.c"
    },
    {
      "name": "Assign duties or work schedules to employees.",
      "iwa": "4.A.4.b.1.f"
    },
    {
      "name": "Verify patron or staff credentials.",
      "iwa": "4.A.2.a.2.e"
    },
    {
      "name": "Direct facility maintenance or repair activities.",
      "iwa": "4.A.4.b.4.j"
    },
    {
      "name": "Maintain client information or service records.",
      "iwa": "4.A.3.b.6.h"
    },
    {
      "name": "Maintain professional knowledge or certifications.",
      "iwa": "4.A.2.b.3.a"
    },
    {
      "name": "Schedule appointments.",
      "iwa": "4.A.2.b.5.c"
    },
    {
      "name": "Sell products or services.",
      "iwa": "4.A.4.a.6.b"
    }
  ],
  "capabilities": [
    {
      "name": "Administrative",
      "family": "knowledge",
      "value": 4.38
    },
    {
      "name": "Customer and Personal Service",
      "family": "knowledge",
      "value": 4.29
    },
    {
      "name": "Administration and Management",
      "family": "knowledge",
      "value": 4.18
    },
    {
      "name": "Speaking",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Monitoring",
      "family": "essential_skill",
      "value": 4
    },
    {
      "name": "Coordination",
      "family": "transferable_skill",
      "value": 4
    },
    {
      "name": "Oral Comprehension",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Oral Expression",
      "family": "ability",
      "value": 4
    },
    {
      "name": "Problem Sensitivity",
      "family": "ability",
      "value": 4
    },
    {
      "name": "English Language",
      "family": "knowledge",
      "value": 3.92
    },
    {
      "name": "Critical Thinking",
      "family": "essential_skill",
      "value": 3.88
    },
    {
      "name": "Social Perceptiveness",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Service Orientation",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Management of Personnel Resources",
      "family": "transferable_skill",
      "value": 3.88
    },
    {
      "name": "Deductive Reasoning",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Recognition",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Speech Clarity",
      "family": "ability",
      "value": 3.88
    },
    {
      "name": "Active Listening",
      "family": "essential_skill",
      "value": 3.75
    },
    {
      "name": "Persuasion",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Judgment and Decision Making",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Time Management",
      "family": "transferable_skill",
      "value": 3.75
    },
    {
      "name": "Education and Training",
      "family": "knowledge",
      "value": 3.67
    },
    {
      "name": "Written Comprehension",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Inductive Reasoning",
      "family": "ability",
      "value": 3.62
    },
    {
      "name": "Personnel and Human Resources",
      "family": "knowledge",
      "value": 3.56
    },
    {
      "name": "Active Learning",
      "family": "essential_skill",
      "value": 3.5
    },
    {
      "name": "Instructing",
      "family": "transferable_skill",
      "value": 3.5
    },
    {
      "name": "Fluency of Ideas",
      "family": "ability",
      "value": 3.5
    },
    {
      "name": "Sales and Marketing",
      "family": "knowledge",
      "value": 3.43
    },
    {
      "name": "Reading Comprehension",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Learning Strategies",
      "family": "essential_skill",
      "value": 3.38
    },
    {
      "name": "Complex Problem Solving",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Systems Analysis",
      "family": "transferable_skill",
      "value": 3.38
    },
    {
      "name": "Mathematics",
      "family": "knowledge",
      "value": 3.38
    },
    {
      "name": "Written Expression",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Information Ordering",
      "family": "ability",
      "value": 3.38
    },
    {
      "name": "Negotiation",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Systems Evaluation",
      "family": "transferable_skill",
      "value": 3.25
    },
    {
      "name": "Category Flexibility",
      "family": "ability",
      "value": 3.25
    },
    {
      "name": "Near Vision",
      "family": "ability",
      "value": 3.25
    }
  ],
  "skills": [
    {
      "name": "English Language",
      "type": "Common Skill"
    },
    {
      "name": "Speech Recognition",
      "type": "Specialized Skill"
    },
    {
      "name": "Social Perceptiveness",
      "type": "Common Skill"
    },
    {
      "name": "Deductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Critical Thinking",
      "type": "Common Skill"
    },
    {
      "name": "Time Management",
      "type": "Common Skill"
    },
    {
      "name": "Active Listening",
      "type": "Common Skill"
    },
    {
      "name": "Inductive Reasoning",
      "type": "Common Skill"
    },
    {
      "name": "Instructing",
      "type": "Specialized Skill"
    },
    {
      "name": "Active Learning",
      "type": "Common Skill"
    },
    {
      "name": "Systems Analysis",
      "type": "Specialized Skill"
    },
    {
      "name": "Reading Comprehension",
      "type": "Common Skill"
    },
    {
      "name": "Mathematics",
      "type": "Common Skill"
    },
    {
      "name": "Learning Strategies",
      "type": "Specialized Skill"
    },
    {
      "name": "Information Ordering",
      "type": "Specialized Skill"
    },
    {
      "name": "Complex Problem Solving",
      "type": "Common Skill"
    },
    {
      "name": "Negotiation",
      "type": "Common Skill"
    },
    {
      "name": "Writing",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Word",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft PowerPoint",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Outlook",
      "type": "Common Skill"
    },
    {
      "name": "Microsoft Excel",
      "type": "Common Skill"
    },
    {
      "name": "Facebook",
      "type": "Specialized Skill"
    },
    {
      "name": "Psychology",
      "type": "Specialized Skill"
    },
    {
      "name": "Visualization",
      "type": "Specialized Skill"
    },
    {
      "name": "Telecommunications",
      "type": "Specialized Skill"
    },
    {
      "name": "Finger Dexterity",
      "type": "Common Skill"
    },
    {
      "name": "Depth Perception",
      "type": "Common Skill"
    },
    {
      "name": "Chemistry",
      "type": "Specialized Skill"
    },
    {
      "name": "Biology",
      "type": "Specialized Skill"
    },
    {
      "name": "Geography",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Selection",
      "type": "Specialized Skill"
    },
    {
      "name": "Foreign Language",
      "type": "Common Skill"
    },
    {
      "name": "Physics",
      "type": "Specialized Skill"
    },
    {
      "name": "Presentation Software",
      "type": "Specialized Skill"
    },
    {
      "name": "Installation",
      "type": "Specialized Skill"
    },
    {
      "name": "Equipment Maintenance",
      "type": "Specialized Skill"
    }
  ],
  "tools": [
    {
      "example": "Microsoft Office software",
      "category": "Office suite software",
      "hot": true,
      "inDemand": true
    },
    {
      "example": "Facebook",
      "category": "Web page creation and editing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Excel",
      "category": "Spreadsheet software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Outlook",
      "category": "Electronic mail software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft PowerPoint",
      "category": "Presentation software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Microsoft Word",
      "category": "Word processing software",
      "hot": true,
      "inDemand": false
    },
    {
      "example": "Bizlink Salon Manager",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Booker Software SpaBooker",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ClienTrak!",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CRIMPERS Management Software CRIMPERS Salon Software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "CSI Software Spa Management",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "DaySmart Software Salon Iris",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Elite Software Elite Salon & Spa Management",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Elite Software Elite Salon & Spa Payroll",
      "category": "Human resources software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Envision Salon",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Floydware Rosy",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Innovative Business Computer Solutions Spa/Salon Manager",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "intelligenz Solutions intelliSpa",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Leprechaun Spa and Salon Software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ManageMySpa",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MIKAL SMS",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Milano Spa",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Millennium SpaSalon",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "MINDBODY business management software",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Neill Technologies SpaBiz",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Oracle Taleo",
      "category": "Human resources software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "PAR Technology SpaSoft",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "ProSolutions Software Transcend",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Rogers Software Development SuperSalon",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Shortcuts Software Shortcuts Spa",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "SpaGuru",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Syntec Systems Insight",
      "category": "Data base user interface and query software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "TouchSuite Salon",
      "category": "Point of sale POS software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Twitter",
      "category": "Instant messaging software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "Web browser software",
      "category": "Internet browser software",
      "hot": false,
      "inDemand": false
    },
    {
      "example": "YouTube",
      "category": "Video creation and editing software",
      "hot": false,
      "inDemand": false
    }
  ],
  "workContext": [
    {
      "name": "Contact With Others",
      "value": 5
    },
    {
      "name": "Face-to-Face Discussions with Individuals and Within Teams",
      "value": 4.97
    },
    {
      "name": "Telephone Conversations",
      "value": 4.9
    },
    {
      "name": "Work With or Contribute to a Work Group or Team",
      "value": 4.83
    },
    {
      "name": "Frequency of Decision Making",
      "value": 4.73
    },
    {
      "name": "Impact of Decisions on Co-workers or Company Results",
      "value": 4.63
    },
    {
      "name": "Deal With External Customers or the Public in General",
      "value": 4.62
    },
    {
      "name": "Coordinate or Lead Others in Accomplishing Work Activities",
      "value": 4.43
    },
    {
      "name": "Indoors, Environmentally Controlled",
      "value": 4.42
    },
    {
      "name": "Freedom to Make Decisions",
      "value": 4.33
    },
    {
      "name": "Physical Proximity",
      "value": 4.29
    },
    {
      "name": "E-Mail",
      "value": 4.11
    },
    {
      "name": "Importance of Being Exact or Accurate",
      "value": 4.01
    },
    {
      "name": "Determine Tasks, Priorities and Goals",
      "value": 4.01
    },
    {
      "name": "Health and Safety of Other Workers",
      "value": 3.94
    },
    {
      "name": "Work Outcomes and Results of Other Workers",
      "value": 3.86
    },
    {
      "name": "Time Pressure",
      "value": 3.52
    },
    {
      "name": "Spend Time Sitting",
      "value": 3.47
    },
    {
      "name": "Importance of Repeating Same Tasks",
      "value": 3.36
    },
    {
      "name": "Written Letters and Memos",
      "value": 3.2
    },
    {
      "name": "Dealing With Unpleasant, Angry, or Discourteous People",
      "value": 3.19
    },
    {
      "name": "Conflict Situations",
      "value": 3.14
    },
    {
      "name": "Spend Time Making Repetitive Motions",
      "value": 2.96
    },
    {
      "name": "Spend Time Standing",
      "value": 2.89
    },
    {
      "name": "Level of Competition",
      "value": 2.75
    },
    {
      "name": "Spend Time Walking or Running",
      "value": 2.57
    },
    {
      "name": "Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls",
      "value": 2.38
    },
    {
      "name": "Exposed to Extremely Bright or Inadequate Lighting Conditions",
      "value": 2.29
    },
    {
      "name": "Consequence of Error",
      "value": 2.13
    },
    {
      "name": "Degree of Automation",
      "value": 2.06
    },
    {
      "name": "Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable",
      "value": 2
    },
    {
      "name": "Public Speaking",
      "value": 1.88
    },
    {
      "name": "Spend Time Bending or Twisting Your Body",
      "value": 1.81
    },
    {
      "name": "Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets",
      "value": 1.62
    },
    {
      "name": "Spend Time Keeping or Regaining Balance",
      "value": 1.59
    },
    {
      "name": "Exposed to Minor Burns, Cuts, Bites, or Stings",
      "value": 1.48
    },
    {
      "name": "Exposed to Disease or Infections",
      "value": 1.45
    },
    {
      "name": "Exposed to Hazardous Conditions",
      "value": 1.42
    },
    {
      "name": "Spend Time Kneeling, Crouching, Stooping, or Crawling",
      "value": 1.39
    },
    {
      "name": "In an Enclosed Vehicle or Operate Enclosed Equipment",
      "value": 1.38
    }
  ],
  "preparation": {
    "jobZone": "3",
    "jobZoneName": "Job Zone Three: Medium Preparation Needed",
    "education": "Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.",
    "experience": "Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.",
    "svpRange": "(6.0 to < 7.0)",
    "educationDistribution": [
      {
        "label": "Associate's Degree (or other 2-year degree)",
        "percentage": 25.29
      },
      {
        "label": "High School Diploma",
        "percentage": 6.23
      },
      {
        "label": "Master's Degree",
        "percentage": 0.44
      }
    ]
  },
  "personFit": [
    {
      "name": "Enterprising",
      "family": "career_interest_type",
      "value": 7
    },
    {
      "name": "Management/Administration",
      "family": "specific_interest_area",
      "value": 6.24
    },
    {
      "name": "Personal Service",
      "family": "specific_interest_area",
      "value": 5.47
    },
    {
      "name": "Sales",
      "family": "specific_interest_area",
      "value": 5
    },
    {
      "name": "Conventional",
      "family": "career_interest_type",
      "value": 4.91
    },
    {
      "name": "Business Initiatives",
      "family": "specific_interest_area",
      "value": 4.55
    },
    {
      "name": "Human Resources",
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