# Funeral Home Managers

> Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
- **Entity Type:** role
- **Schema Version:** role.v1
- **Soc Code:** 11-9171.00
- **Summary:** Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

## Aliases

- Funeral Director
- Funeral Home Manager
- Funeral Service Manager
- Location Manager
- Arranging Funeral Director
- Funeral Home Location Manager
- Funeral Home Owner
- Licensed Funeral Director
- Mortuary Operations Manager (Mortuary Ops Manager)
- Prearranged Funeral Sales Manager
- Advanced Planning Director
- Funeral Counselor

## Tasks

| Text | Type | Iwa |
| --- | --- | --- |
| Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. | Core | 4.A.4.b.6.b |
| Schedule funerals, burials, or cremations. | Core | 4.A.2.b.5.a |
| Offer counsel and comfort to families and friends of the deceased. | Core | 4.A.4.b.6.j |
| Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons. | Core | 4.A.3.a.1.j |
| Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws. | Core | 4.A.1.a.2.k |
| Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff. | Core | 4.A.4.b.4.a |
| Complete and maintain records, such as state-required documents, tracking documents, or product inventories. | Core | 4.A.3.b.6.h |
| Sell funeral services, products, or merchandise to clients. | Core | 4.A.4.a.6.c |
| Plan and implement changes to service offerings to meet community needs or increase funeral home revenues. | Core | 4.A.2.b.1.i |
| Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. | Core | 4.A.4.a.8.c |
| Negotiate contracts for prearranged funeral services. | Core | 4.A.4.a.7.b |
| Explain goals, policies, or procedures to staff members. | Core | 4.A.4.a.1.b |

## Emerging Tasks


## Activities

| Name | Iwa |
| --- | --- |
| Establish interpersonal business relationships to facilitate work activities. | 4.A.4.a.4.a |
| Analyze market research data. | 4.A.2.a.4.b |
| Advise customers on technical or procedural issues. | 4.A.4.b.6.b |
| Supervise employees. | 4.A.4.b.4.a |
| Direct facility maintenance or repair activities. | 4.A.4.b.4.j |
| Monitor organizational compliance with regulations. | 4.A.1.a.2.k |
| Negotiate sales or lease agreements for products or services. | 4.A.4.a.7.b |
| Provide counsel, comfort, or encouragement to individuals or families. | 4.A.4.b.6.j |
| Implement organizational process or policy changes. | 4.A.2.b.1.i |
| Develop operating strategies, plans, or procedures. | 4.A.2.b.4.a |
| Develop marketing plans or strategies. | 4.A.2.b.2.c |
| Resolve customer complaints or problems. | 4.A.4.a.8.c |
| Analyze data to inform operational decisions or activities. | 4.A.2.a.4.g |
| Analyze financial records to improve efficiency. | 4.A.2.a.4.k |
| Schedule activities or facility use. | 4.A.2.b.5.a |
| Promote products, services, or programs. | 4.A.4.a.6.c |
| Develop organizational goals or objectives. | 4.A.2.b.2.v |
| Determine pricing or monetary policies. | 4.A.2.b.4.a |
| Maintain operational records. | 4.A.3.b.6.h |
| Prepare reports related to compliance matters. | 4.A.3.b.6.n |
| Monitor performance of organizational members or partners. | 4.A.1.a.2.f |
| Communicate organizational policies and procedures. | 4.A.4.a.1.b |
| Evaluate capabilities or training needs. | 4.A.2.a.1.d |
| Interview employees, customers, or others to collect information. | 4.A.1.a.1.w |
| Hire personnel. | 4.A.4.c.2.a |
| Prepare staff schedules or work assignments. | 4.A.4.b.1.f |
| Deliver items. | 4.A.3.a.1.j |
| Complete documentation required by programs or regulations. | 4.A.3.b.6.n |
| Coordinate regulatory documentation activities. | 4.A.4.b.1.g |

## Capabilities

| Name | Family | Value |
| --- | --- | --- |
| Customer and Personal Service | knowledge | 4.67 |
| Administration and Management | knowledge | 4.38 |
| English Language | knowledge | 4.27 |
| Administrative | knowledge | 4.05 |
| Service Orientation | transferable_skill | 4 |
| Oral Comprehension | ability | 4 |
| Active Listening | essential_skill | 3.88 |
| Social Perceptiveness | transferable_skill | 3.88 |
| Written Comprehension | ability | 3.88 |
| Oral Expression | ability | 3.88 |
| Written Expression | ability | 3.75 |
| Economics and Accounting | knowledge | 3.74 |
| Reading Comprehension | essential_skill | 3.62 |
| Time Management | transferable_skill | 3.62 |
| Problem Sensitivity | ability | 3.62 |
| Near Vision | ability | 3.62 |
| Speech Clarity | ability | 3.62 |
| Sales and Marketing | knowledge | 3.59 |
| Psychology | knowledge | 3.58 |
| Personnel and Human Resources | knowledge | 3.55 |
| Speaking | essential_skill | 3.5 |
| Critical Thinking | essential_skill | 3.5 |
| Judgment and Decision Making | transferable_skill | 3.5 |
| Management of Personnel Resources | transferable_skill | 3.5 |
| Speech Recognition | ability | 3.5 |
| Computers and Electronics | knowledge | 3.4 |
| Monitoring | essential_skill | 3.38 |
| Coordination | transferable_skill | 3.38 |
| Deductive Reasoning | ability | 3.38 |
| Information Ordering | ability | 3.38 |
| Complex Problem Solving | transferable_skill | 3.25 |
| Biology | knowledge | 3.17 |
| Education and Training | knowledge | 3.17 |
| Writing | essential_skill | 3.12 |
| Persuasion | transferable_skill | 3.12 |
| Negotiation | transferable_skill | 3.12 |
| Mathematics | knowledge | 3.12 |
| Category Flexibility | ability | 3.12 |
| Law and Government | knowledge | 3.06 |
| Instructing | transferable_skill | 3 |

## Skills

| Name | Type |
| --- | --- |
| English Language | Common Skill |
| Social Perceptiveness | Common Skill |
| Active Listening | Common Skill |
| Time Management | Common Skill |
| Reading Comprehension | Common Skill |
| Psychology | Specialized Skill |
| Speech Recognition | Specialized Skill |
| Microsoft PowerPoint | Common Skill |
| Microsoft Excel | Common Skill |
| Critical Thinking | Common Skill |
| Information Ordering | Specialized Skill |
| Deductive Reasoning | Common Skill |
| Complex Problem Solving | Common Skill |
| Biology | Specialized Skill |
| Writing | Common Skill |
| Negotiation | Common Skill |
| Mathematics | Common Skill |
| Microsoft Word | Common Skill |
| Microsoft Outlook | Common Skill |
| Instructing | Specialized Skill |
| Inductive Reasoning | Common Skill |
| Learning Strategies | Specialized Skill |
| Active Learning | Common Skill |
| Chemistry | Specialized Skill |
| Visualization | Specialized Skill |
| Systems Analysis | Specialized Skill |
| Telecommunications | Specialized Skill |
| Finger Dexterity | Common Skill |
| Depth Perception | Common Skill |
| Email Software | Specialized Skill |
| Geography | Specialized Skill |
| Foreign Language | Common Skill |
| Physics | Specialized Skill |
| Equipment Selection | Specialized Skill |
| Presentation Software | Specialized Skill |
| Installation | Specialized Skill |
| Equipment Maintenance | Specialized Skill |
| Accounting Software | Specialized Skill |

## Tools

| Example | Category | Hot | In Demand |
| --- | --- | --- | --- |
| Microsoft Excel | Spreadsheet software | yes | yes |
| Microsoft Office software | Office suite software | yes | yes |
| Microsoft PowerPoint | Presentation software | yes | yes |
| Microsoft Outlook | Electronic mail software | yes | no |
| Microsoft Word | Word processing software | yes | no |
| CodeJam MemoriesOnTV | Video creation and editing software | no | no |
| CSR Consultants Cemetery Management SC | Data base user interface and query software | no | no |
| Email software | Electronic mail software | no | no |
| Financial reporting software | Accounting software | no | no |
| FPA Software MACCS | Data base user interface and query software | no | no |
| funeralOne Life Tributes | Presentation software | no | no |
| HMIS Advantage | Data base user interface and query software | no | no |
| iCIMS Talent Cloud software | Human resources software | no | no |
| Mortware Professional | Data base user interface and query software | no | no |
| Twin Tiers Technologies CIMS | Data base user interface and query software | no | no |
| Twin Tiers Technologies MIMS | Data base user interface and query software | no | no |
| Web browser software | Internet browser software | no | no |

## Work Context

| Name | Value |
| --- | --- |
| Telephone Conversations | 5 |
| E-Mail | 4.86 |
| Contact With Others | 4.85 |
| Work With or Contribute to a Work Group or Team | 4.79 |
| Face-to-Face Discussions with Individuals and Within Teams | 4.75 |
| In an Enclosed Vehicle or Operate Enclosed Equipment | 4.75 |
| Deal With External Customers or the Public in General | 4.72 |
| Frequency of Decision Making | 4.64 |
| Importance of Being Exact or Accurate | 4.56 |
| Freedom to Make Decisions | 4.53 |
| Physical Proximity | 4.44 |
| Indoors, Environmentally Controlled | 4.39 |
| Time Pressure | 4.39 |
| Impact of Decisions on Co-workers or Company Results | 4.29 |
| Coordinate or Lead Others in Accomplishing Work Activities | 4.27 |
| Determine Tasks, Priorities and Goals | 4.03 |
| Exposed to Disease or Infections | 4 |
| Work Outcomes and Results of Other Workers | 3.99 |
| Written Letters and Memos | 3.82 |
| Consequence of Error | 3.72 |
| Outdoors, Exposed to All Weather Conditions | 3.68 |
| Importance of Repeating Same Tasks | 3.68 |
| Health and Safety of Other Workers | 3.65 |
| Public Speaking | 3.62 |
| Exposed to Contaminants | 3.59 |
| Exposed to Very Hot or Cold Temperatures | 3.41 |
| Conflict Situations | 3.28 |
| Spend Time Standing | 3.26 |
| Spend Time Sitting | 3.24 |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets | 3.24 |
| Dealing With Unpleasant, Angry, or Discourteous People | 3.2 |
| Exposed to Hazardous Conditions | 3.18 |
| Level of Competition | 3.09 |
| Outdoors, Under Cover | 2.89 |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls | 2.85 |
| Spend Time Making Repetitive Motions | 2.69 |
| Spend Time Walking or Running | 2.66 |
| Exposed to Sounds, Noise Levels that are Distracting or Uncomfortable | 2.59 |
| Indoors, Not Environmentally Controlled | 2.58 |
| Exposed to Extremely Bright or Inadequate Lighting Conditions | 2.33 |

## Preparation

- **Job Zone:** 3
- **Job Zone Name:** Job Zone Three: Medium Preparation Needed
- **Education:** Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
- **Experience:** Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
- **Svp Range:** (6.0 to < 7.0)

### Education Distribution

| Label | Percentage |
| --- | --- |
| Associate's Degree (or other 2-year degree) | 49.85 |
| High School Diploma | 25.54 |
| Post-Secondary Certificate | 14.63 |
| Post-Baccalaureate Certificate | 5.33 |
| Some College Courses | 3.49 |
| Bachelor's Degree | 1.16 |

## Person Fit

| Name | Family | Value |
| --- | --- | --- |
| Cautiousness | work_style | 10 |
| Cooperation | work_style | 9 |
| Social Orientation | work_style | 8 |
| Self-Control | work_style | 7 |
| Enterprising | career_interest_type | 6.38 |
| Management/Administration | specific_interest_area | 6.33 |
| Stress Tolerance | work_style | 6 |
| Personal Service | specific_interest_area | 5.76 |
| Empathy | work_style | 5 |
| Conventional | career_interest_type | 4.56 |
| Social | career_interest_type | 4.35 |
| Sales | specific_interest_area | 4.33 |
| Business Initiatives | specific_interest_area | 4.19 |
| Perseverance | work_style | 4 |
| Human Resources | specific_interest_area | 3.79 |
| Office Work | specific_interest_area | 3.62 |

## Related Roles

| Soc Code | Slug | Title | Tier |
| --- | --- | --- | --- |
| 39-4031.00 | role-39-4031-00 | Morticians, Undertakers, and Funeral Arrangers | Primary-Short |
| 39-4021.00 | role-39-4021-00 | Funeral Attendants | Primary-Short |
| 39-4012.00 | role-39-4012-00 | Crematory Operators | Primary-Short |
| 11-9151.00 | role-11-9151-00 | Social and Community Service Managers | Primary-Short |
| 39-4011.00 | role-39-4011-00 | Embalmers | Primary-Short |
| 11-3012.00 | role-11-3012-00 | Administrative Services Managers | Primary-Long |
| 39-1022.00 | role-39-1022-00 | First-Line Supervisors of Personal Service Workers | Primary-Long |
| 29-2099.08 | role-29-2099-08 | Patient Representatives | Primary-Long |
| 11-1021.00 | role-11-1021-00 | General and Operations Managers | Primary-Long |
| 39-9041.00 | role-39-9041-00 | Residential Advisors | Primary-Long |
| 11-9111.00 | role-11-9111-00 | Medical and Health Services Managers | Supplemental |
| 13-1041.06 | role-13-1041-06 | Coroners | Supplemental |

## Career Clusters

| Cluster | Slug |
| --- | --- |
| Healthcare & Human Services | healthcare-human-services |
| Management & Entrepreneurship | management-entrepreneurship |

## Education Level

- **Category:** Associate's degree

## Study Programs

| Title | Slug |
| --- | --- |
| Culinary, Entertainment, and Personal Services | culinary-entertainment-and-personal-services |

## Market

- **Median Wage:** 76830
- **Mean Wage:** 85650
- **Pct10Wage:** 45820
- **Pct25Wage:** 59780
- **Pct75Wage:** 99330
- **Pct90Wage:** 132470
- **Employment:** 13120
- **Area Title:** U.S.

## Industries


### Top

| Naics | Slug | Title | Level | Employment | Median Wage | Lq |
| --- | --- | --- | --- | --- | --- | --- |
| 81 | 81 | Other Services (except Public Administration) | Sector | 13030 | 76890 | 34.59 |

### Concentrated

| Naics | Slug | Title | Level | Employment | Lq |
| --- | --- | --- | --- | --- | --- |
| 81 | 81 | Other Services (except Public Administration) | Sector | 13030 | 34.59 |
- **Count:** 1

## Ai Signals


## Ai Outlook


### Index

- **Value:** 56
- **Percentile:** 55
- **Band:** Moderate
- **Version:** ai-exposure-index-v1

#### Components

| Percentile | Source |
| --- | --- |
| 56 | openai_gpts_are_gpts |
| 57 | microsoft_working_with_ai |
- **Component Count:** 2

### Exposure

| Source | Label | Value | Percentile | Band | Note |
| --- | --- | --- | --- | --- | --- |
| eloundou_gamma | LLM task exposure, γ (OpenAI / Eloundou) | 0.7142857142857142 | 56 | Moderate | Share of this job's tasks where a large language model plus simple tools could cut the time to do them by at least half. γ is capped at 1.0 and many jobs reach that ceiling, so treat a top score as 'in the top group', not a precise rank. |
| microsoft_applicability | AI assistant applicability (Microsoft) | 0.16619576662374655 | 57 | Moderate | How applicable today's AI assistants are to this job's activities, measured from real Microsoft Copilot conversations. Applicability is not the same as replacement. |

### Eloundou

- **Alpha:** 0.14285714285714285
- **Beta:** 0.42857142857142855
- **Gamma:** 0.7142857142857142

### Usage Tasks

| Task | Usage Percent | Importance |
| --- | --- | --- |
| Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements. | 0.02608777818404414 | 3.7 |
| Conduct market research and analyze industry trends. | 0.016741369464563758 | 3.41 |
| Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters. | 0.00575163613506485 | 3.89 |
| Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. | 0.0026704024912801087 | 4.85 |
| Attend or make presentations at community events to promote funeral home services or build community relationships. | 0.002464986915027793 | 3.53 |
| Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency. | 0.0015406168218923706 | 3.49 |
- **Usage Release:** 2026-01-15-v4-plus-2025-03-27-v2

### Bls

- **Growth Percent:** 4.1
- **Growth Percentile:** 65
- **Direction:** About average
- **Annual Openings Thousands:** 2.6
- **Annual Openings Percentile:** 34
- **Employment2024Thousands:** 32.1
- **Employment2034Thousands:** 33.4

### Sources

| Source | Version |
| --- | --- |
| bls_employment_projections | 2024-2034 |
| microsoft_working_with_ai | working-with-ai |
| openai_gpts_are_gpts | gpts-are-gpts |

## Counts

- **Tasks:** 23
- **Skills:** 38
- **Capabilities:** 120
- **Tools:** 17
- **Related Roles:** 20

## Source

- **Dataset:** gold.onet_role_starter_surface
- **Version:** 30.3
- **Generated At:** 2026-06-02T21:00:32.945303+00:00
- **Content Hash:** 1a42246511ef69ab